have had two absolutely horrible experiences shopping at Kroger and it does not seem to get any better! Last week I found a live fly in a package of Vanilla Loaf Cake I picked up from their Bakery section. Luckily, the nasty fly caught my attention just as I was about to pay for my groceries at self check out. I called over the Attendant and brought it to her attention and her attitude was astonishing! First of all, she did not believe me and had to locate the fly for herself and during the whole time period she was extremely rude! Yes, she took the item off from my list when asked but, she did not apologize or offer to possibly get another package- or anything! When I was leaving, she practically stood in my way and glared at me as I left the store! I am truly perplexed by this attitude, as being the Customer, I was the one that should have been somewhat put out by what could have been a major inconvenience to me, if I had purchased the Vanilla Loaf Cake and got home and then realized there was a stow away in the package!
Friday evening was no better! My son and I stopped in to quickly pick up a few items, when we were singled out and racially profiled! Not only did the employee come over the speaker requesting Security in the section we were shopping in but when we were at self check out, the Attendant raised the volume on the scanner I was at, to the point it was practically shouting at me and half the store for each item I rang up. From what I did notice, this was not done to the person on the other side of me or across from me. So, yes! I do feel that we were singled out, profiled and discriminated against! These actions are not only unnecessary they are deplorable!
Was this treatment, retaliation for the fact that I pointed out a living insect, in one of your products the previous week or was it because my son and I are of biracial descent? I am not sure which is worse! Shame on you! read more