I love their fresh donuts, they taste delicious and come in so many options! I remember this place, it was my first time seeing a machine making donuts when I just moved to Wisconsin, it's fun to watch. Sometimes their side door isn't open, so you can only pick up orders through the drive-thru. Sometimes, they even offer free donuts, It's such a friendly place. Every time we drive by, we make sure to order some to go. read more

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I put an order in at 7:30 am on Saturday, May 2nd to be picked up at 3:45. I called the store at 2:30 to verify they had the order and it would be ready since I have had an issue with this location before. I arrived at 3:45 to pick my order up. Not only was it not ready but they didn't have half the options available that I ordered. The girl said she asked the manager what she should do and she said give us other kinds. There were multiple people working and one person was trying to help the girl put the order together but she was overwhelmed. After waiting more than 20 minutes in the drive thru for our order to be put together, the order was not correct, and we were missing donuts. We were unable to check them while we were still there with how they were boxed up so we didn't know until we arrived late to the party with them. I asked to talk to the manager while I was there, who knew this was all going on and was told she was counting the safe. The whole process was unacceptable. When the person in charge doesn't care about customer service, no one else working is going to care. Not only will I nor anyone I know order from Krispy Kreme again after multiple failures but with no one stepping up to help or to have our order ready to go at the assigned time, multiple cars in the drive thru left after waiting so long to be taken care of. I saw at least 6 cars pull away and more didn't even bother stopping because the line was so long. Not one customer was waited on while this was all going on. read more

We went to get donuts at 1pm on a Sunday. The lobby said open, we walk up and the door is locked. We go through the drive through and place an order. They did not say anything at the drive through menu, they waited until we went up to the window to tell us that they did not have HALF of the donuts we asked for. Instead of letting us know when putting in the order in the first place. We were wondering why it took 10 minutes for the person in front of us to get through the second window, it's probably because they did the same thing and made them reorder at the pick up window. We were stopped for 20 minutes at a this store. I would rather go anywhere else next time. read more

I recently stopped by Krispy Kreme and ordered through the drive-thru. The process was quick and easy, someone took my order promptly, pulled up, paid, and received my half dozen Original Glazed donuts with no hassle. The Original Glazed is my favorite as they're soft, pillowy, and taste just as good as I remember. I'm not sure why there are so many negative reviews, because my experience was great. I'll definitely be back! My only wish is that they have more deals as $2 for an original donut is quite expensive! read more

Magical Harry Potter doughnuts is why I came, and I sure was glad I did! I ordered the box of 12. Each box has 2 themed doughnuts for each Hogwarts house. And each house has their own unique flavor. Plus two delicous mystery flavored ones that are sorting hat themed and the kreme on the inside is color themed for one of the houses. Which house will you get? I got Hufflepuff as did my dining partner. There is two plain glazed doughnuts for your muggle friends and family. Over all super fun and tasty. The line was very long 30-45 min wait bit so worth it. Could be because I was there for launch day of the limited time collection though. read more

Promoting donuts that you actually have. 3 times now I do a mobile order and they don't have the donuts I paid for. This franchise SUCKS

This place never has what you need. I asked for hot donuts today and the lady at window said we don't give out hot donuts! Well why do they come off of conveyor belt hot! I wanted those donuts. Everything I ask for was no today! : ( read more

Poor App, Poor Selection, and Poor Service What lured me to Krispy Kreme this morning was their limited time Biscoff Cookie Butter Cheesecake Doughnut combined with an early morning email offer for a free one with any purchase. When I tried logging into the app, I had issues with the app signing me in. To be clear, I'm not some boomer that doesn't know how to use my device. It was definitely some type of glitch with the app. After multiple attempts I gave up and quickly created a new account using an alternate email. I placed my order and headed to the shop. Unfortunately, there is only one Krispy Kreme in my area and it's a 30-minute round trip out of my way, but this seemed worth my time. Arriving at the shop I was told my order was not ready as they did not have that doughnut in stock. This isn't the first time I've been burned by Krispy Kreme's horrible app. One: why is the doughnut available for order if they don't have it in stock?! Two: the shop claims they tried to call me, but because I had to quickly create a second account (since the app wouldn't let me log in, even with a password reset) I didn't have a phone number on file. I wasn't offered any kind of compensation for what to me seems like a failure on Krispy Kreme's end. Since I had already driven out of my way in inclement weather (not the best choice on my part) I asked if they could substitute the Biscoff Cookie Butter Cheesecake Doughnuts I ordered with my favorite usual doughnut, which is their Cake Batter Doughnut. I was told that wasn't available today either! The only thing they did right was quickly refunded my money. I don't like to use the word never, but it will be a very long time if I visit this location again. Extremely disappointed and dissatisfied. Doughboy_Food_Reviews read more

Krispy Kreme - Donuts Near Me - West Allis, Wisconsin

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Nothing like a fresh Krispy Kreme! - Pure fluffy perfection! The smell as you walk through the door is doughnut heaven. We were so excited to find a store as it's been 13 years since our last Krispy Kreme- definitely takes you back! Must try if you haven't read more

I went to get the Harry Potter donuts I ordered online and, after waiting in a 30 minute line ,I went to the second window. They said they didn't have any of the donuts , but when she checked she saw are order and Gave us the donut. Upon opening it I was very angry to see that Hufflepuff was missing from the box and replaced with cheap glazed donut. The snakes on Slytherin Looks nothing like on the advertisements , and all the donuts are covered in raven claw stickers . Never coming here again ,the service was trash, would not recommend this place to my worst enemy read more

Krispy Kreme - My missing Hufflepuff - Donuts Near Me - West Allis, Wisconsin

Donuts were large but had no Kreme filling. Worst I have had from Krispy Kreme. Will not go back!!!!

Donuts good except one time I wanted an elf donut and they were out of one otherwise good service read more

You try going into the store only to get greeted with a small sign "drive thru only" at the locked door. Maybe make the sign buffer so people don't have to get out of the car read more

5/5! We bought a half dozen today and the cashier even picked warm ones for us. Thank you! read more

Krispy Kreme - Donuts Near Me - West Allis, Wisconsin

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I wanted a cup of coffee so I went to MDs because I like the coffee as far as fast food restaurants go but the line was horrendous in both lanes so I'm not waiting that long for a coffee. I not a donut guy and I never thought that I would ever stop at KK but it was down the street and they must have coffee I thought if they have donuts so I stopped by. Well when in Rome I ordered the blueberry cake donut and a medium coffee for $3 and change which took a few minutes and way faster than the MDs drive through. My first thought was that the blueberry cake donut was really small and flat that was glazed but then again I'm not a donut guy and maybe this is how donuts are but I swear I have seen bigger donuts through out my life. The coffee was super average and blended for the masses I thought even though I like my coffee black. This is definitely not my favorite morning place but I will probably be back because the drive through wait was very reasonable and the apple fritter thing on the menu deserves a try because that's one donut that I will make an exception to eat from time to time. read more

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Better management than what used to be here but the fact that the inside is never open, the donuts on the app/outside in the drive thru never match what is actually available is very frustrating. I had fond memories going to this krispy kreme growing up and it seems like there is no heart left at this one anymore. Krispy Kreme chain donuts are better than most, but considering the things you have to put up with when you go here, and that this is the only Krispy Kreme within 60 miles, it seem like the age of KK being the best donut shop is over. Edit: Half my donuts were stale, disappointing read more

So happy that there is a Krispy Kreme in Wisconsin! I remember a time when there were so many Krispy Kremes everywhere and fundraisers (with those half dozen boxes) were super popular. It's nostalgic and I absolutely love the simplicity of a glazed donut. I was so excited to see one not too far from Milwaukee and made a short trek to grab a dozen for the hubby and I. The location is in a plaza and has a ton of parking as well as a drive thru (which was pretty cool). The selection was decent: they have the delicious original one flavor as well as Oreo-flavored, pumpkin flavored and chocolate and strawberry glazed as well. I would love to try their unique flavors (they don't offer everything that is listed on their website). Service was so friendly. Wonderful staff. read more

I ordered a custom dozen to be delivered to my hotel today, and apparently that was too much to ask of the staff. I ended up receiving only 3 of the donuts I ordered and they decided to fill the rest of the order with original glazed. It's a stressful job, I know. *eye roll* read more

Love their donuts my favorite is the apple fritter. The employees are usually very friendly.

While we try to eat healthy, I think it's great that Krispy Kreme is giving folks who have ignored the right-wing hysteria around COVID vaccination a free donut. Too bad their staff isn't nearly as enthusiastic. The person (not sure what the right word is here... dishing? doling out?) taking your orders at the case did not say a word to any of us, just filled our orders and handed over the bags with indifference. The woman at the counter was a bit more pleasant, and I can report that our donuts were pretty decent. A friend and I split the two different Oreo ones and they were pretty good, as far as donuts go, though I don't really see what the fuss was about. read more

This is deplorable!!! Indoor dining was closed, so used the drive-thru and saw many options on the ordering kiosk. Was told to pull forward to the ordering window. Cashier did not smile or greet me with kindness. Showed her the ad for free donut for March 16/17 if wearing green. She said that they were not participating. Told her there were no exclusions on the coupon. She flat-out refused to honor it. I requested manager and she also refused to honor ad. My friend paid in cash, and cashier said she still owed her change but failed to actually give it. I had to ask for it just before we left. Drove 25 minutes out of my way for this deal, and on top of not receiving it, 80% of what was offered on menu was not even available. I ended up getting a dozen donuts that I didn't want and were stale and greasy and barely had any icing on them. Found proof that this location was supposed to participate in this event, and tried to call manager the next day when the cashier had said she would be on duty. My phone call was never answered. The manager who was on duty the day I visited was very rude to me. I am out 25 miles worth of gas driving there and $16 worth of nasty donuts I didn't want. read more

Krispy Kreme - Donuts were very greasy and stale and tasteless and the cream inside tasted like it had gone bad - Donuts Near Me - West Allis, Wisconsin

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Lemme just start by saying we need more Krispy Kreme locations! Although it may seem like these are soooo bad for you, they're actually really good for your soul. I don't even really like donuts honestly but these super soft, practically melt in your mouth perfectly sweet creations are heaven! My favorite are the original but I'll get sprinkles on occasion because, sprinkles! If you're lucky, you might get a free donut if the neon light is on (indicating a fresh batch is underway!) but I haven't seen it on in quite awhile so I'm not sure it's something this location does anymore. The only reason for the 4 stars is because the last few times we've gone in they didn't have the donuts we went specifically there for. For example, around Valentine's Day they have heart donuts but we made multiple trips and every time they either didn't have some ingredient or had run out. Given this is the only location and not super close to my house, just made it a bit disappointing and when it happens on numerous occasions, makes me less likely to make the trek if the odds of what I want aren't going to be available. Another reason for docking a star is because this location doesn't honor special promotions I'll see on Facebook or on the internet. I get that promotions can vary by location but again, another reason to not make the trek if special promotions aren't honored either. The donuts are amazing, albeit a little pricey but so worth it at least once! The drive through makes it nice for grabbing a coffee & donuts on the way to work too (co-workers will love you!). read more

Krispy Kreme - Donuts Near Me - West Allis, Wisconsin

I'm glad I called to verify the hours. It definitely led me to something more important. That is service ! I called prior to driving about half an hour each way to pick up donuts for a gathering I'll be attending early in the morning. I thought getting my 4 dozen in the evening makes one less thing I would need to do in the morning. When I called , I asked the individual her name...simple business 101 for accountability. The last thing I want to do is get answers over the phone and arrive to find out the individual was completely wrong. Then the manager would say, " who told you that?" Well to shorten my experience not only did she not provide her name but I spoke to the manager and he condoned her actions. I will never go to a place that will not provide a first name. Simple business practice. No accountability here. Good luck. read more

Never open, even though the signs say it is. If it were ever open, the actual product is great! But they aren't ever open (signs say they are, recently updated hours online say they are) and they don't answer the phone or have a voicemail message stating their hours, and they don't post anything online. Is it too much to ask to update costumers regarding hours or what the situation is with why you're inconsistently (if ever) open? read more

So many fresh donuts - air light dough, delicious and classic toppings. I don't advise you to come here if you have no self control. It is impossible to just have ONE. Don't ever come here if you have a husband like mine and orders a dozen but only touches one donut. You will be left to eat the rest that are left over, because why would you EVER let these donuts go stale and not enjoyable the next day?! Service can be hit or miss, but the quality is always on point and there is also a drive thru, so you can satisfy your cravings and get rid of the evidence before you even get home! read more

Krispy Kreme - Glazed and chocolate... alll for meeeee - Donuts Near Me - West Allis, Wisconsin

The food was fresh and delicious. The deliver service was fast and courtesy was noted ( although I had to pay extra for a reasonable delivery time. And there are quite a few extra charges. read more

Absolutely a terrible business. Go anywhere else. We were there July 20-22 for a quick family getaway. We stayed at a hotel 6 minutes away and were excited to get some KK donuts. My husband drove there at 7:30 AM two days in a row to be told... on both days... that they cannot start serving donuts yet because they either got there too late, or because night shift didn't get them "ready" and "f***ed" them over (my toddler is sitting there staring at them as the woman said that). Both times the place was filled with employees, presumably clocked in, definitely not working. The front of the store is not open- sign on door says Drive thru only. I'm 6 months pregnant and love a Krispy Kreme donut, so on our way home we gave it a final try at 3:30 PM on Sunday to get a dozen original. They only had 4 left and had a few other flavors. We grabbed the last 4. They looked like crap. We've previously been at this location a handful of times while driving through or staying nearby, as recently as 4 months ago. We've never seen the donuts look this bad or have had such awful service. They've always been very standard, picture perfect glazed donuts and friendly service. Never again. read more

Krispy Kreme - Original glazed donuts - Donuts Near Me - West Allis, Wisconsin

I'm not one to write a bad review, but this place was filthy on the inside. Even looking into the kitchen you could see how I unkept it is. I did not feel comfortable eating there, so we left. read more

Horrible. You'll wait in a 30 min line to show up to the window, only for them to tell you that they're out of all donuts. Even if you place an order online. Even if Grubhub tells you that the order is ready. Also dine in is closed. Most likely due to not wanting to clean the inside. Gives a very lazy vibe here. read more

I went way out of my way for some Krispy Kreme. I pull up to this place, says it's open, employees are inside, but the doors are locked? Employees didn't seem to care tho. read more

Showed up Monday for the Monday morning special to be told they were closed. Assuming the worst an employee came out to some upgrades were coming. Hopefully they get back up to speed soon! Thanks read more

Let me give you a review don't go here. The whole name of Krispy Kreme is being ruined by franchises just like this. They have the hot light on and what did they give you they give you ice cold donuts. Not just once not just twice three times. Being a southerner I would do almost anything for a hot Krispy Kreme doughnut including drive 20 or 30 miles to get one. But I'm not ever going to get one here apparently. This is literally the worst Krispy Kreme experience I have ever had in my life. DO NOT GO HERE FOR HOT DO. read more

Sticky floors, trash donut selection and bad customer service- no thank you. I've gone through the drive thru before and it's been ok but once I made the mistake of going in, never again. I'll get donuts elsewhere. read more

Hot donuts I don't donut much but was looking for a sugar fix one Saturday. I picked out a half-dozen at the drive thru only to find that one of my selections was picked wrong when I got home to share with the fam. But hey, the wrong donut is still a donut. Can't go wrong with cheap, fresh and hot "basic" donuts! read more

Stopped here to pick up some sugary treats for my family in Milwaukee area. Went thru drivethru and the service was speedy and the donuts were super fresh. Will stop back for sure. read more

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Whoever was taking orders on the drive thru sounds so annoyed and very short fused. Whoever you are, if you don't want to work, please don't. Your negative energy is so contagious. just got off shift after working 12hrs and I encountered this. 6/16/22 08:34. read more

Never a dull moment going to get the freebie at 108th and walking out with a dozen. Fresh is the best way to get these. But why, oh why, are they now selling them in our local Meijer's in boxes of six for just under $5(one star) and taste absolutely horrid (frosting turned to liquid on surface, dough is tough and tastes of rancid oil). Its certainly not sending a positive message about the quality where we mostly get ours from. read more

On website/google maps it said the store was open. I showed up only for there to be a piece of paper saying they closed early for the day. They will be open again @ 7 am. I called the next day , nobody picked up . I showed up @ 8am only to be told they arnt open until 9am. Terrible service at this location . Update your sh*t. read more

The RANCID oil smell started when we were still outside the building. We should have turned around and walked back to the car. Since we had promised a group that we'd bring two dozen Krispy Kremes, we were stuck. The clerk didn't know how to scan the code from the ap on my phone. She managed to get us the BOGO price by entering our phone number instead. When we got back to the office and opened the boxes, the doughnuts tasted as rancid as the oil smelled. This is NOT the place that cars were lined up all over the parking lot to get their first chance at Krispy Kremes. I've taken the ap off my phone & will never repeat this mistake. read more

Place should be shutdown, outside looks like it's been shutdown for years, customer service is rude and majority of the menu is discontinued. However, you would not know that by looking at the menu because it is not updated. read more