I love Krispy Kreme, and donuts. They have a new chocolate glazed donut that came out today and we are very excited! Also purchased the Oreo cookie chiller that is not my favorite but still quite delicious. The donuts were fresh and HOT light was on, SO THRILLED. And as usual, they taste delightful! Our cashier was very nice and this location offers a military discount which saved us about $1 :) All in all, they deserve their 5 stars. read more

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Awful customer service!!! I placed an order for 18 dozen original glazed online. They charged my credit card so I went to pick up at the designated time. They didn't even know about my order until I mentioned I was here for it. Then, they proceeded to tell me they couldn't fulfill it even though they already charged my card. Thankfully Dunkin' Donuts came through and was able to fulfill this order! read more

Fantastic service! I came in Sunday morning after a work meeting. Decided to treat myself to a half dozen glazed and a half dozen mixed (3 Boston, 1 Lemon, 1 Glazed, 1 Apple). It came out to $14 and some change. I realized I did not have my wallet from the day before. I was helped by Adrian. He offered Apple Pay first. I did not have that. I was the only vehicle in the queue. He kindly said, don't worry sir, the donuts are on us today. I am not a fan of not paying for items I intentionally want to make a purchase. I called back today (Monday) because I was back on this side of town. Called in first to make sure Adrian was working. He was off until Thursday 7:30am (I will be back Thursday to tip the gentleman). However, I spoke with the Christina, the manager. She spoke highly of Adrian. I agreed and she said don't worry about it, simply pay it forward. I definitely intend to pay it forward and make another purchase Tuesday. Terrific company and customer service skills. read more

The people leaving bad reviews I don't see how they had a bad experience because I've been going to this Krispy Kreme for a while now and they always manage to DELIVER great tasting donuts, always an assortment, friendly staff and fast! Never had an issue. The people in the complaints seem like Karen's who didn't get their way so they came to yelp to complain, OOOOP. This team is awesome! read more

I'm tired of coming to this location and there's always an excuse on why they're closed. This time I went around 6:20pm, sign on the door said sorry we ran out. That seems odd for a donut place that is constantly making donuts and I'm sure has a whole inventory ready to be made. I'm guessing in the am they should be closed too right??? If they "ran out"?? This isn't the first time they have used an excuse like this to close early. At least you could do is update your website to say your closed and stop wasting our time! You guys really are losing out on money and probably will ended up going out of business again on the east side if you keep running your business like this. I think it is time to relook at who is managing this store and hire someone more accountable and knows how to run a business. read more

Doughnuts a sweet treat we all love to eat!! Everyone waits for that red light to flash hot that's when the original glaze are at their best! Stopped in today as the line wasn't as far back as it normally is so I figured I'd be able to get in and out quickly, unfortunately that wasn't the case as I sat in the drive thru line I noticed the few cares ahead hadn't been helped yet and cars were behind me so too late for me to leave so stuck I waited. As my turn approached I see why it took so long as I was told it would be 10 mins for glazed now seeing that I had already waited so long what's another 10 right... Would've been worth it had the rest of my order been accurate, they failed to give me my maple doughnuts as they were replaced with all chocolate I asked for 3 lemon filled and 3 raspberry filled and was given 4 lemon filled and only 2 raspberry filled now will this prevent me from returning probably not but it did make this experience not a great one and those expecting certain doughnuts a little disappointed. read more

I purchased 4 custard filled doughnuts. Only one had filling. This was my first trip to Krispy Kreme. It is also my last. Maybe if the two employees outback smoking and on the phone and the employee inside flirting were paying more attention mistakes like this would be avoided. read more

I placed an order at 6:57 pm on 2/13/22 for a pick up time of 2/14/22 at 9:45 am. I got there before my time, waited in the long line. I had to get someone's attention to get service. This employee then proceeded to look for his lost iPad. Once found he located my order and proceeded to put my order together barely. it was not ready to pick up at time requests. I then noticed that he was just picking random donuts and putting them in my box. I pointed out that I had ordered the valentines dozen. He then said to me, "I box the donuts you don't." I then asked to speak to someone else. While I waited I noticed that he gave two of my box donuts to a different customer that was waiting in line. After waiting a while for a different employee to approach me, 15 minutes had gone by. I explained my situation to that employee I also explained that customer service was lacking in the previous employee that he told me that he was boxing the donuts not me and that I was simply asking for what I paid for she said for me to wait five minutes and she would take care of it I proceeded to wait an additional 10 minutes before she returned. At that point I noticed that she also was not giving me exactly what the box stated I should have at this point I was waiting for so long that I just took what I was given and left the store I am completely disappointed I will never shop at Krispy Kreme again. I very much feel like this is a rip off. Employees need better customer service training athe store is filthy and I have pictures to prove it read more

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This krispy Kreme (only one in tucson) consistently misses the mark. I buy lots of donuts (10 + dz) for my church every sunday, rotate though all places in town Krispy creme consistently has the word customer service I call ahead at least 30 mins ahead bc I have a large order; they arent ever ready Always have 1 cashier helping entire lobby, and 3 helping drive through? Always out of donuts in the morning....makes no sense when all they sell is donuts. Needs new management or will be closed soon read more

Place is trash. Placed 2 online orders for pick up at 9:15am. Showed up at 9:16 and they hadn't even started it. Then told me my coffee order couldn't be completed and just cancelled it on me. Had a meeting with 50 people. Guess I'll just figure something else out. Highly recommend you skip this location if you need anything done on time and correctly read more

This is the best place to eat FRESH donuts!! The manager & staff have EXCELLENT customer service!!!! Was greeted when I came in & left, friendly, nice etc. Donuts were AMAZING!!! Variety of donuts that made me want to eat all of them! The place was very clean! Perfect temperature inside & a great way to make my bad day turn around to a happy day!! I definitely recommend Krispy Kreme! I brought back a dozen of assorted donuts to work & my coworkers were thrilled! read more

Krispy Kreme - So fresh! - Donuts Near Me - Tucson, Arizona

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It pains me to write this bc I love krispy and it's always been my go to but my most recent visit a couple days ago will likely have me not returning for a while. I can always tell when the oil hasn't been changed out for a while. This mostly happens in smaller businesses it seems as I know it's costly to change it out so often. But the donuts were just terrible. You could see immediately that they were darker in color and then when eaten they tasted terrible and were a harder consistency. This is probably for the better anyway as I like to support local... time to try out some more donut spots! read more

Luz helped me the other day and gave me some great recommendations. I was having an off day and she was soo sweet and soo helpful

Absolutely UNACCEPTABLE service. Cashier tried giving my order to the customer in front of me and the manager on duty Aurelly? REFUSED to give me a corporate telephone number, and daringly told me to go online, which of course I did, and she will be reprimanded. Will NOT return to Tucson Krispy Kreme, the donuts are not worth it. Customers beware. read more

Ok, let me start by saying I know we came late, but they shld still have plenty of donuts. Which they did not!! Very disappointing! Did not get to order what we normally do because they were all out! They still had an hour left before closing & they were already cleaning up. Chairs were stacked up & they were spraying down the conveyer belt. Also, they were throwing the garbage bags behind the counter even tho they had customers in the lobby. Very unprofessional! read more

Worst service ever. Placed order online. When arrived the guy at the drive thru was rude with his street thug attitude. Nothing I ordered was available. Told me I needed to choose something else. I asked for refund manager wouldn't come to the window. Finally it took 20 mins for them to process refund . The entire staff is unfriendly, not wearing masks and need to all be fired. Will never give a dime to this corporation. No wonder most have closed down. Hire trash your company becomes trash. read more

I have been there 6 times trying to get the pumpkin donuts which they never have and have a different excuse every time. Just take them off the menu already. I bought a box of assorted minis which are listed on the price board for $15.99 but was charged $16.99 and the manager Jasmine refused to honor the price listed on the menu board that we were both looking at. No apology, just matter of factor said "the computer wouldn't let her". read more

Worst ice coffee I've ever had in my life. It looked like ice tea and tasted like water.

Placed an online order through the app. First time ever going inside this location. It was super clean and the employees were very friendly. Walked in and picked up my order immediately! Donuts were very good as well! read more

The cashier at the Broadway Boulevard location was handling food with a bloody thumb. We declined purchasing the doughnuts. I will never return to Krispy Kreme again. read more

It was such great service, everyone was super friendly. The doughnuts were warm and fresh. By Far the best place for doughnuts and great service. . Super happy, made my day. read more

Krispy Kreme - Cutest, freshest doughnuts. - Donuts Near Me - Tucson, Arizona

Donuts. Drive thru. No-brainer, right? Not here. I repeated my order 3 times, waited 20 minutes, and had to settle for some regular donuts because they were out of the specialty donuts that I wanted. The donuts are great! They really need to get the business side together though. read more

I have decided that the best thing to get at Krispy Kreme is their classic glazed donut. Everything else tastes like chemicals. I am so spoiled by Donut Wheel on Kolb, which has the best donuts in town. This new location for them is gang busters! They have been busy since opening. I'm glad to see that. There certainly are a lot of Krispy Kreme fans out there and it looks like this new location will stay in business. The glazed are terrific. They practically melt in your mouth. Their cake donuts are really decent, too. But again, anything but their glazed has a hint of chemical in the taste for me. It was that way with their Boston Creme filled. But oh, well, The glazed are certainly worth a trip. However, the service. I've been in Krispy Kremes before and this one is definitely on the slow side. Sure, they just opened, but they've been open for a couple of weeks or more now. And it is no secret on how to run a Krispy Kreme. When I went, there were a few people in front of me. A party of five ordering individually, and a party of three ordering a dozen together. 20 minute wait. What's the deal? I've been at Krispy Kreme's with longer lines and got my order in 5 minutes. How difficult is this, folks? Also, in speaking with an employee when I asked when they would have the apple fritters (they were out) and she said she doesn't know. They do not make them on a regular schedule, and when they do, it's not that many and when they run out for the day (which is pretty quickly) they run out and no more are made. What kind of business practice is that? And she also said in passing that there were a few days when they were completely out of donuts. Wait--you are in the DONUT business and you run out of DONUTS?!!! I wonder what it would be like if McDonald's ran out of hamburgers. Well, good luck at this store. Seems like a hit or miss. I see other reviews complaining about bad service and running out of donuts. read more

I went to get a dozen FRESH doughnuts what do i get frozen pre packaged doughnuts! come to find out the machine is broken! so on that note dont and i repeat do not go this krispy kreme. Extreamly dissatisfied and feel as if i waisted $15! If you dont have fresh doughnuts say that! Or have sign let the customer know! So further customers arent pissed off like me! read more

I'm generally meh, when it comes to eating Krispy Kreme donuts, and prior to the other day, I had never gone to one of their standing locations. That tidbit about me did not sit very well with a friend of mine, who insisted that we come here during peak hours, when the donuts were fresh made and warm. She insisted that I was going to like it better than the packaged stuff. Unfortunately we were both disappointed. The customer service was terrible. It seems they cared more for their drive through customers than walk ins. We were not greeted at all. We stood there waiting at the counter for several minutes, while the woman served all of the drive through customers, some of whom arrived after we did. When someone did come out to help us, they didn't seem to know what they were doing. In addition to that, the donuts we received were not warm and did not seem fresh as advertised. Despite that, the person who helped us insisted they just came out, when they clearly weren't. Now, normally, after an experience like this, I try to come back to give the place a second chance. Not sure if I will be giving this place a shot. There was absolutely no good excuse for the experience that we had. read more

What can you say about Krispy Kreme? Yummy, hot fluffs of goodness! We were thrilled to have a Krispy Kreme back in Tucson. The location leaves a bit to be desired. It is a very narrow entry. Inside you freeze! Bring a jacket! The one thing I wish they have is a place to get water. Although they provided me with some, I would have preferred to have it available. read more

Krispy Kreme - Yummy! - Donuts Near Me - Tucson, Arizona

Just went, ordered a medium, got a small, honest mistake right? so I ordered a donut, the donut was cold, and hard. Not to mention the coffee sucks. The person working there also threw a straw into my car rudely. read more

Haters gonna hate... Geez. Ok, I love donuts. I'm from San Francisco and I do not care for chains. Being from a big city, there's just way too many options. I come to Tucson... There are not very many donut places, esp near me... Donut wheel which isn't too bad but inconsistent on choices. Whoever makes them for Tucson Medical Center, please let me know!!! Best I ever had, but coulda been cause I just pushed a baby out of me, but so good... But we are here to talk about Krispy Kreme. Now, for the past 2.5 years I've lived here, I have been desperate for Kreme filled glazed. Everytime I'm in Phoenix, I plan to stop by but run out of time... So I was thrilled when this decided to open. I have gone roughly once a week since they opened, and thankfully haven't gained extra weight and every time they are soooo good. I love my Kreme filled and the cake ones. I will say they have gotten my order wrong at least three times, too many similar options, custard filled and regular glazed... It is frustrating going through the drive thru then having to park and go in... But then they offer you free donuts for the screw up and you take a bite and forget what you were complaining about!!! Ps and I hate hate hate dunkin donuts with a passion, they're so dry and flavorless read more

Donuts are always good but the customer service needs improvement. Our family was purchasing donuts using coupons (not expired) to bless nurses for nurses' day. As I'm walking out I hear staff talking about using coupons. This is the second time I have used coupons at this location. The first time was to bless teachers and received the same treatment. Please train staff that people buy large amounts of donuts using coupons trying to save money to bless others. read more

Stopped here in the morning; it was busy, like packed, line to the door. Initially I only wanted a doughnut and a coffee, but as it turns out they were having a special day, buy a dozen and get a second dozen for a dollar. The staff was exceptional, busy but handing out balloons and chatting up the guests as they waited. Now the doughnuts. Perhaps it was because they were so busy, but they were pumping these guys out left and right. I have never had a Krispy Kreme so hot or fresh. Literally melt in your mouth, I've been thinking about them more often than I care to admit since yesterday. Long story short, you know I'm coming back. read more

Well, who doesn't know about this donut hot spot. Sugar, Sugar, Sugar. ... We live directly behind this location and must say firstly WOW! We never imagined how many people are nuts about sugar and buttery dough. Grand opening today appeared to be a great success . Hundreds of people lined up 48 hours prior to there 5:00am opening waiting for the first run of sugar delight. Welcome Krispy Kreme neighbors. read more

Krispy Kreme - Rear view of Krispy Kreme illustrating long lines at evening waiting to step in building for donuts. - Donuts Near Me - Tucson, Arizona

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They were running very quickly and efficiently on national donut day! I don't go to this location often because it's not really close to where I live, but when I do the staff is really friendly and helpful. Considering all the delicious choices. read more

Krispy Kreme - Yummy oreo Kreme filled - Donuts Near Me - Tucson, Arizona

Great customer service! When I came to claim my free dozen of donuts during the "dough-ploma" event for Class of 2023, this Krispy Kreme were quick and had really friendly staff! I would highly recommend going here! read more

I was craving some doughnuts at 9 i show up to the location at 9:30 and not one person in sight. I was confused because hours said they close at 10 but everything was shut off. read more

Friendly staff, Great Donuts, Great Coffee! I'm in Heaven!!! The Best I've ever had!!!

This place is the absolute worst. They never and I mean never have more than 5 different donuts made. Haven't seen an old fashioned or a cake donut at all for that matter in this place in an entire month of constantly stopping by because they also don't answer the phone when you call. I can't imagine who the owner is or how far removed from the day to day business you'd have to be to let this place be run as though there are two sixteen year old boys running it. read more

Krispy Kreme, don't say you open at 5:30 when you don't. Stop turning your "Open" sign on at 5:30. You don't open at 5:30. Tried to pick up 2 dozen donuts this week and last for work. Despite signs on the door saying open at 5:30, website saying 5:30, and the lit up "open" sign, this location does not actually open at 5:30. Two times I went doors are still locked up. I even walk to the front of the store so the employees can see me - look right at me and still don't open. I waited around until 5:45 both times I went before having to leave. Dunkin' Donuts gets my business read more

The place was a real zoo the first couple of weeks after the grand opening. However, currently the lines have died down and donut lovers can enjoy these delights without too much of a wait. The first bite into their freshly made original glazed donuts is pure heaven. They are fluffy, hot, and melts in your mouth...how can anybody not like these (besides those that are on diets)? read more

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Ordered as delivery and they were delicious! The plain glazed were still hot! Asked for an assorted box and the donuts that were selected were also delicious! read more

Would have given more stars but that have required some customer service. The staff acted irritated at the start of the drive thru. Forgetting a drink til the window? Our fault? No napkins. Wrong size drink given when finally received. Ridiculous. No, we didn't go back in. Didn't want to deal with attitude and half apologies. read more