I've encountered this issue multiple times, so it is no longer a one-off mistake. On several visits, I've tried to order donuts that were clearly displayed in the top row of the display case, only to be told they're not available for sale. If they're not for sale, why are they displayed where customers are expected to choose? It's confusing and frustrating. Additionally, the donuts in the display case are frequently mislabeled. I ordered items based on the posted name, only to be told the donut I requested is out of stock. That defeats the entire purpose of having a labeled display case. As a customer, I expect the display to accurately reflect what is available for purchase. Repeated inconsistencies like this make the ordering process inefficient and erode trust in the presentation. I genuinely enjoy the product, but the operational issues around display accuracy and availability need attention. I have already submitted a formal complaint to Krispy Kreme and waiting on their response. read more

Of course those donuts are great! There is no doubt about that. These are my favorite chocolate top cream filled and that's all I get when I go to Krispy Kreme. The service today was great. The little drive-through lady did have a little hard time understanding us but no biggie and as we were leaving, we parked to get some pictures of the donuts and a lady beside us asked us if we were from around here and she gave me a fundraiser card where I can buy a dozen of donuts and get a dozen of donuts, free so hey, it's shaping up to be a really good day and by the way, this was an unscheduled birthday stop, my husband said tell the said tell the truth. What Happened was the Krispy Kreme is right next-door to stop number 4. Stop number 4 was 5 minutes till opening and KK had a sale on a dozen for $12. read more

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Ordered a dozen filled donuts at 8pm. Confirmation text they would be delivered by 845. I received a small box of munchkins at 9:30 instead. No call, nothing, no refund for the difference in price. Just a box of cold original munchkins sat on my porch. I've had the same experience a several orders from this exact location. read more

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When that "Hot Doughnuts Now " light is on, how could you give this epicurean treat less than five stars? The service was polite and kind. The server even gave me extra because the doughnuts were small. The place is clean and the doughnuts are well displayed in cases for easy selection. read more

I thought Kit Kat donuts would be a hit, boy was I wrong....the Kit Kats were stale and they were sooo overly sweet. I had 1/4 of a Kit Kat donut and couldn't eat anymore. The brownie Kit Kat is legit brownie batter, super sweet, could give you a toothache. Anyways, it's been awhile since i had Krispy Kreme donuts and wow, they're so sweet! They were fresh and hot, but for some reason, it taste a little too doughy and like old frying oil (as the oil needed to be changed out). I'll comeback when I'm craving something super sweet or when there's some type of promo but there's so many great donut places in the area that I would prefer. read more

Krispy Kreme - Kit Kat donuts...stale Kit Kats :/ - Donuts Near Me - Murfreesboro, Tennessee

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Always packed and rather efficient for how many people were in line. Customer service was hit and miss because one of the things I ordered was a special cofeee and it was made by someone that looks as if they never made it before. Otherwise, the donuts are exactly as you expect every time you go to Krispy Kreme's. read more

Best donuts in town! Always going to love a KK! Friendly staff and you have to go inside. read more

Krispy Kreme - Best donuts ever. - Donuts Near Me - Murfreesboro, Tennessee

Krispy Kreme donuts is good when the donuts are hot. The original is the only kind I like here. I went through the drive through, it was a little slow but the folks were friendly. read more

Krispy Kreme - Original Glazed Dozen - Donuts Near Me - Murfreesboro, Tennessee

Visited this location on a Saturday morning and they were busy - as to be expected at a donut shop. We waited several minutes to order which gave me plenty of time to shop the options. John was fantastic and even provided everyone waiting to order with a fresh original glazed donut. He thanked everyone for their patience. I went with the Passport to Paris dozen which is a perfect variety and they were delicious. They have some nice seating arrangements as well for enjoying your breakfast goodies at their location. read more

I've been to this location twice and both times the wait was 10 minutes in the drive thru. This is especially bad as I was the only car the 1st visit and the 2nd car on the last visit. Also, they were out of about half their menu both times. Sad to say I won't be back. read more

Saturday morning.....no line...no donuts...like...seriously. 15 minutes wait for original glaze and none available at all. Prices have gone up tremendously $15 for a dozen. I went to a local shop paid less for a fresher product plus got variety with no wait. read more

Donuts are NEVER hot...not even warm when I get them. The hot and ready light is a total lie! When I went to pick up my order I got there and they informed me they changed out my donuts to chocolate ones because they didn't have the ones I chose anymore. I said but you did when I placed my order? They said yes, but not now. It had only been a couple of hours and chocolate donuts were not even one of my choices!! read more

In the last 90 days we've visited drive thru twice, nothing quick about it, you sit & sit & wait! Today I went inside instead of visiting the drive thru. I left, the store was nasty, dirty that hasn't been cleaned in days, it was ridiculous! 5 ladies on shift during my visit, no reason at all that the store should be this dirty! See pics Cabinet fronts, nasty Drink cooler, nasty Floors, nasty Glaze line, nasty everywhere! read more

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Worst Crispy Cream in the history of Crispy or Cream and I'm pretty sure their employees are on strike because there's either no donuts, not enough staff, technical issues and whatever other excuses they can come up with. While traveling on business I stay in the hotel next door and I am amazed how many times I've seen this place either closed or experiencing some type of issues. read more

Why, oh why did they open a Krispy Kreme in Murfreesboro?! As equally excited as I am, they are NOT positively contributing to my waist line lol I came in at 9pm tonight, and they STILL have fresh glazed donuts coming off the conveyer belt. This is my first time experiencing a hot Krispy Kreme, so as you can imagine, I'm in pure heaven! These donuts melt in your mouth like butter!! Delicious!! There's sufficient seating for guests if you'd like to have a seat and watch the doughnuts be made, and there's a large assortment of doughnuts to choose from at checkout. My only critique... the staff. Granted, I came in around 9 pm, but I asked the woman checking me out, "how are you?" and her reply was "good, because the nights almost over". Although you may be thinking it, it's really a pet peeve of mine for employees to "vent" about their job to customers. No matter how small the complaint, it really does dampen the experience. read more

Krispy Kreme - Donuts Near Me - Murfreesboro, Tennessee

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The workers were respectful and quick. I was actually surprised at how fast they were able to give me four dozen donuts. My donuts tasted fresh. read more

Terrible! Can't get your order right, most expensive, donuts are not fresh as advertised! Whoever is managing this store, needs to go back to school or training; absolutely no clue about how to run a business. read more

They never have hot donuts, I always just "missed" it, or maybe "in another hour" they'll have hot this time. I think they're just lying, and based on the reviews that seems to be the case. Instead of hot donuts you can get icy cold ones which are trash. This location is trash. The management is trash. Pandemic killed a lot of good businesses, yet this location remains? True tragedy. Vote with your dollars and stop giving this location any money. Donut Country or Donut Palace are both far better options. I hope when this location finally closes they replace it with a legitimate establishment. read more

I ordered 12 Christmas themed donuts and three glazed. This was ordered yesterday to be picked up today. I get there to find out that they're out of stock on the Christmas themed donuts and was given my order all regular glazed and cold. Don't pay the extra money for holiday themed donuts because you'll be out of luck with no refund. read more

if I could rate zero stars I would, today I had the worst experience at this store. I went in to try the new strawberry donuts and was so excited!! We were not greeted by anyone when we walked in, and when someone finally came up she said "what can I get you". we pointed to the filled tray of donuts and requested some by name and we were told they were out of each flavor we asked for. So we asked what they did have, the manager Hazel, told us "we'll just hit me with what you want and i'll tell you yes or no". I had noticed trays and racks full of said flavors we wanted right behind her, but they were out? And there was also 6 hours left to the business day so it does suck they were "out" of everything as early as 4pm! Our first friend finishes up with her order and grabs herself a water at check out as our friend goes to tell Hazel about adding the water, Hazel cuts our friend off and goes "oh I got that water don't think I didnt notice it. " this behavior and environment was very hostile and made the rest of us walk out without ordering. I truly feel as though things could've been communicated better, and even one small smile goes a long way. I also want to add, I called back 10 minutes later to ask if they had the exact donuts and the kid on the phone could only answer me with "uh huh" and no other words. very sad about this experience and won't be back to this location!! read more

Krispy Kreme offers a consistently good donut. While not considered a fancy or premium donut, they are made fresh on site and offer themed donuts for various holidays and occasions like July 4th. read more

Krispy Kreme - Perfect find for St Patty's Day donuts! - Donuts Near Me - Murfreesboro, Tennessee

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Super disappointed live about 15-20 min from here ordered the pumpkin latte which I normal don't get dozen glaze lemon and maple as I drove home the maples were cold did not seem fresh and got home took a drink of my latte and it's black coffee!! Spent 5$ on a regular black coffee 28$ total, Just disappointed!! read more

We ordered and paid for 2 dozen donuts online - a dozen glazed, 6 custard filled, 3 chocolate dipped and 3 cinnamon roll. When we arrived we were told the cinnamon roll was not available and the subbed 3 more chocolate dipped. I wouldn't have made that selection for a sub, but whatever. Come home excited to chomp into our tasty treats to find that ONE of 6 custard filled donuts actually had any custard. 5 had precisely zero filling of any kind. additionally about 80% of the assorted donuts were completely stale. You can definitely tell the difference between the few that were fresh and the rest. Considering that we didn't get what we wanted (in it's entirety), what we did get was mostly stale, the price that we paid for this and the fact that there are several other BETTER options in our area, I think that was our last visit to Krispy Kreme. read more

This is the worst damn donut shop I have ever been to. They are always out of something, or multiple items. I went last week to get some chocolate glazed ones, they were out. I went today, the lobby is closed. I go to the drive through. The lady starts telling me everything they are out of. No glazed donuts, no chocolate glazed donuts, and several other varieties. If you can't stock your store appropriately, and have a selection than you don't need to be open. I'm tired of wasting my tine going by there, and there's nothing available! This store needs new management apparently, and people who know what the hell they are doing! read more

I want to give a big shout out to Josie! I needed Halloween donuts for school. She made sure to help me with my order when I placed it, and even made sure she waited on me to get there this evening to pick them up. Customer Service like this is outstanding! Thank you Josie and Krispy Kreme- there will be 20 happy Students tomorrow for our Halloween Party. read more

I love Krispy Kreme. I don't usually review chain restaurants, but when something out of the ordinary happens, I do. Donuts and coffee were great. Person behind the counter was not. She did understand my order and kept trying to correct me. Excuse me but I know what I want. When I asked some clarifying questions about my coffee, she became defensive, surly and argumentative. Boo. read more

First time to try this location, have eaten KK donuts all my life from East Tennessee. This was probably my worst experience ever. There were six customers in line to order and the employees were so disorganized. Five were trying to work the register. One every time she handled donuts she licked her fingers. read more

Idk what's wrong with this place but it's just bad. Went through the drive to order a coffee and they told me they were out of coffee. You only sell two things, donuts and coffee, how are you out of 50 percent of your inventory? It's beans and water.... read more

I was so excited to go to Krispy Kreme today bc I haven't been in about 6 months I was so disappointed the doughnuts left a greasy after taste. Alot of staff on duty but not a lot of work being done. They were out of chocolate covered doughnuts and the doughnuts were not all the same size. Poor management so sad bc I LOVE HOT DOUGHNUTS NOW. read more

Poor customer service and wait times. Out of the Halloween donuts we ordered and paid for and went to pick up and did not have. Drive thur girl was just rude! read more

Man does Krispy Kreme whip up some delicious dough! This was my first visit (Father's Day) since their opening. I live nearby but sometimes when I drive by, the line of cars is out to the street (sometimes further, out in the street), which has kept me away for awhile. My dad wanted hot and fresh glazed donuts, so I came inside to wait for them. I waited around 40 minutes in line, but again, it was a holiday AND they were running a special. They were out of the specialty banana pudding donuts that i was DYING to try, but i tried the cake batter ones instead. I was NOT disappointed. They were phenomenal! The staff was very friendly, despite the hectic line of people steady flowing in and out. The donuts just couldn't be made fast enough. Hundreds came off the conveyor belt but by the time i got to the front of the line, I had to wait on the next batch to come through. At least I knew they were fresh! Next time I'll probably order ahead on the app to see if it's quicker or just place an order for delivery. P.S. I didn't get to snag a photo of the donuts because when i got home, the entire family swarmed me! read more

I got a standard glaze donut and a custard filled donut first thing in the morning. The glazed donut was fresh, but the custard donut was cold and old. I don't think they make those ones in house or it was from the previous day or week. No napkins when going through the drive through. Overall really bland and took forever. Won't go back. read more

donuts were absolutely not fresh. They had to have been day old donuts. ridiculous. Sad, because KK used to have the best donuts.

Ordered the Elf dozen online. When I went to pick them up, I was told they did not sell those varieties. Why advertise if they don't sell them? I asked for refund and they said I had to request it online. Told them the app did not allow that and they finally issued a refund. Will not order online again. read more

My son had to have oral surgery today. He had to have 6 baby teeth removed and could only eat something soft. My husband and I made a special stop here for him. The manager actually got fresh ones straight off the line so he could have the softest ones possible! Talk about service! Then when my son decides he wants to come in and watch the process of the doughnuts being made, the manager brings him a fresh one off the line and gives it to my son. This will absolutely be stopping here again. They were so friendly and to find a business that has such a wonderful personal touch toward a child is awesome. Make sure to stop and support this business. Places like this with these kind of people are so needed today! read more

Krispy Kreme - a donut shop counter - Donuts Near Me - Murfreesboro, Tennessee

It is my understanding that Krispy Kreme hot hour is 7-8pm. Well not in Murfreesboro. Went by about 7:30pm tonight because Donut Kountry ran out. This location had no donuts. What in the world. They also did not have the hot chocolate they are advertising. If you are out of everything then close the store until you get supplied. COVID excuses have gone on enough. It's time this country starts getting back to normal. I do not want to hear we can't get help. Pay more and charge more. Rant over! read more

Yumm, love me some fresh donuts. The employees always seem friendly and it has been clean inside when I've gone in also the drive thru has always been fast. Best donut place in the boro! read more

Ridiculous! 8:15a No coffee brewed! It's 8:15am LOL Not to mention there is NO DONUT'S "OMG" Machine is down! I get that things happen! But the display is practically empty! There are racks with donuts for the drive thru! I have been by this location before and in the afternoon they are usually out of the # 1 seller! Not good for a store that should be packed and ready to sell! Get it you sell donuts and coffee! read more

Krispy Kreme donuts are seriously amazing. If you haven't tried these donuts you are seriously missing out. You have to buy them from this location because the fresh ones are wayyyy better from the ones in the store. Trust me. read more

Do NOT order online from this location!!!! Better yet, probably skip it altogether. Twice I have ordered from this location, and twice I've had to be refunded due to them "not having any donuts". It's such a waste of time and hassle to get refunded because that part is basically up to you. Even after speaking with management, no type of incentive was offered or "rain check" of any kind; just "call Door Dash for a refund" even though I never ordered through Door Dash to begin with. I will say however, Door Dash was much more professional and easier to deal with. So if you are wanting donuts.. please go somewhere else. read more