I was in town for Mardi Gras and a friend of mine requested me to bring back King Cake donuts. The night before leaving town, I arrived , ordered and I was told pull around. Great right. I paid and was given my order. I didn't think to check it. When I got home I did notice it was indeed not the Mardi Gras donuts by I was given cheesecake donuts instead. I called back and was told to come back in the morning. Got back and was told they were sold out since the night before. I understand sold out but if that was the case I should have been told that instead of just being given anything. I was given a refund but completely disappointed to inform my friend that the donuts she was expecting were not secured. read more

If the light is on. STOP!! The donuts, they're so much better when they are fresh. You can always get them, but there so much better. Fresh especially with some milk. read more

Krispy Kreme - Cute little hats, they give out for free!! - Donuts Near Me - Mobile, Alabama

They have a new manager who brings great energy to the location. They had all donut options available, I ordered via the app and it was ready when I arrived. Donuts wasn't that fresh but not terrible. Typically the donuts are fine. read more

Love those Kristie Kremes! Wish they would return to Maine. We drove an hour to find these. Service was great.

Love the different themed donuts they have. I'm always excited to see what they'll come up with next. The staff is friendly and very helpful when I ask questions like what's in the donuts? They are very patient, as they probably get asked that question about filled donuts quite often. I also enjoy watching the conveyor belt with all those donuts, it's fascinating! They also have coffee drinks. There is a drive through and plenty of parking . I've always gotten take out, but they do have tables to eat in. read more

Krispy Kreme - Pumpkin spice donut - Donuts Near Me - Mobile, Alabama

Buyer Beware!!!! Terrible customer service! Five employees were there but no one would help and to take my order. Blank stares with horrible attitudes. I cannot believe this location is still in business. I won't be back! read more

I got the 16 count minis and was missing one.....which didn't matter because I ended up throwing the whole thing away after I took bites out of 6 different ones and they were ALL stale and hard as a rock....and two of them tasted like cleaning products it was terrible. Waste of $20. This place use to be good but now the people are rude and the donuts are trash. read more

Came in for 2 donuts and a medium frozen caramel latte, which is priced at $3.99. The latte range up for 4.29. When I brought this to the attention of the cashier, she said "she don't know nothing about that". She didn't even acknowledge the posted price. While it is a difference of only $.30, it I'd about the principle. You should charge what your posted price is. I was charged additional ta es, so it wasn't rolled into the price. That's not good business. Other than that, it's Krispy Kreme. The donuts are always good. read more

Krispy Kreme - Posted price of lattes. - Donuts Near Me - Mobile, Alabama

Disappointment! Now I just love Krispy Kreme donuts, and they never disappoint! Of course, it is delicious as usual, but DoorDash ruined the food! Took over an hour to get to me and lied multiple times about when he was coming. I was not here for his lies and the cold weed-smelling dountes. Krispy Kreme needs to do something about this ASAP!! Watch out for Quinton from DoorDash...he'll ruin your donuts and quite possibly your entire life. - Fatina J. read more

Ordered a half dozen and a dozen original glazed. Both were cold and stale but the half dozen didn't look like they even have glaze on them. They look different than the box w/ the dozen. Unfortunately I didn't check them until I got home. Now I'm out $28 read more

Krispy Kreme - Doughnuts - Donuts Near Me - Mobile, Alabama

Went to Krispy Kreme the other day to get our delicious lemon filled donuts and asked for our usual pup cups for the fur babies. Was told the manager stopped letting them do that. I love Krispy Kreme but there's going to be a lot of sad doggies out there. Time to check out Dunkin' Donuts. I know Brew Y'all down the street on Hillcrest gives pup cups. read more

Krispy Kreme - Donuts Near Me - Mobile, Alabama

The worst looking Krispy Kreme doughnuts ever. You should be ashamed. The sprinkle doughnut is normally covered. I counted four sprinkles. I am not kidding. I even counted them to the girl. I said where is the sprinkles. Our. Filled doughnut had almost no filling. Wth. I have been wearing Krispy Kreme for 60 years. Never have I experienced this. 13.75 for six horrible made Krispy Kreme. Never again will you get my money. read more

My kids love coming here for treats. They give each kid a free glazed donut for each A on their report card, and my kids think that's the best thing ever. The employees are always friendly, and WAY more patient with my kids than I am when they're taking 87 years to decide which donuts they want, even when there is a long line behind us. The place is clean, but the sign in the wall says their last health score is a 78! Yikes. Docked a star for that. read more

Krispy Kreme - Donuts Near Me - Mobile, Alabama

Went to get donuts and coffee and relax inside, the door was locked and had a sign stating "use the other door", went to the other door and was also locked. A black lady in Krispy Kreme uniform finally showed up in the window obnoxiously signing us to use the drive through. I am glad public schools are retaining students who are not at par with reading and writing. read more

now, I understand that I showed up five minutes before closing, but if you say you were open until 10, you don't lock that door until 10. I work in the service industry. No, I do not like when people come in before closing. but that doesn't mean if they don't walk in right before the listed closing time that I am not going to serve them. An employee happened to be outside and said that they were closed, I said "five minutes before closing" and she said yes. I'm sorry i think that is absolutely ridiculous because if I knew they closed earlier, I would not driven 40 minutes to come. read more

The store was beautiful with all the colorful donuts. The smell was heavenly and the service was great. They let you know when the donuts are being freshly made and guaranteed hot, they did not disappoint! The glaze were the best I've had but their reputation proceeds them so I expected nothing less. I waited to eat one the next day and microwaved it for 15 sec and it was as fresh tasting as the day before. Delicious as usual! read more

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The lines are long, they do not answer the phone. They have gotten new Latte drinks but their machine has been down 2x since i have been there. Why offer it on the board or put a sign up. read more

Always the best! Great service! Great donuts! My favorite place for donuts. And they have the best filled donuts!

Oh, Krispy Kreme, you're not my favorite but you're pretty good. This location is a pretty busy location, but considering that, they are pretty clean and service is fairly quick. Do yourself a favor, and try to stay away when kids get report cards because I believe they give a free donut for every "A" you get. Lines both inside and outside can get super long. Besides that, the donuts are always fresh and selection is decent. They just recently did away with my all time favorite....the crueller That was my go to, but for now I suppose the original glazed will do. They still offer a cooler with various milks and juices, and also serve both hot and iced coffee beverages. They also sell their kcups and KK gear like mugs and tumblers. You can watch them make the donuts , which is fun for the little ones! So grab you a hat next time you come in and enjoy! *I also wanted to note, every KK I've been to across the country offers a free donut while you stand in line to order inside, but this one does not. Bummer! read more

Krispy Kreme - New filled white and chocolate creme donuts - Donuts Near Me - Mobile, Alabama

The HOT sign was on and we were about to hit the road to head back to Tampa so we needed to fill our tummies and who can resist the HOT sign??? Everyone was so nice and kind.... you can tell we were in the true south. Everyone was friendly and inviting and allowing me to take pics while trying hard to not get in them. Which I totally wouldn't have minded if the guys posed with the machine lol The store was clean and had interesting old school pics on the walls. I love stuff like that. The restrooms were clean as well which is a plus especially when you're traveling. Need I even say how delicious the HOT FRESH donuts were..... I think not! Everyone loves a classic glazed .... that's why they've been around so long! Great job staff! read more

Krispy Kreme - A dozen classics - Donuts Near Me - Mobile, Alabama

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I really don't know what to say. Usually KK is on point, polite and professional. Tonight, not so much. Tried to stop in for late snack but they decided to close 35 mins early. Really disappointing. We weren't the only ones. There were 3 other car loads wondering why. Oh well. read more

The line was so long. I placed an order as I waited for over twenty five minutes. Keep in mind I could have ordered at the window but I was hoping to be ahead of the game since I was waiting anyway. At the call box I told them I was picking up and I also ordered a couple more items. The Father's Day dozen looked nothing like advertised and weren't fresh. None of my doughnuts that I purchased separately were fresh. I would compare them to the Krispy Kreme sold at the gas stations that had been sitting for a week. My dozen glaze were fresh and that's only because the light was on. Very disappointing for the money spent. read more

I've gone numerous times and it's always a terrible experience. I keep trying thinking it will be different but this morning we just walked out without completing our order. They're often out of things, especially specialty donuts but many times I've been told they're out of original glazed as well. Everything in the case looks stale and many of them are smashed against the glass. I try not to go at peak times to improve my chances of getting a fresher donut but it's never worked out. This morning the young lady barely spoke, and when it was time to check us out she turned her back to us and stared at the other employees. She called for one lady numerous times but she didn't respond, then that lady went to the window to help the girl at the drive thru and still the young lady working with us kept her back turned and offered no reason why this was happening. Pretty much every employee made eye contact with us. One came up from the back and promptly turned around with no offer of assistance. So we just left. I understand needing help if you're not familiar with the register but at least let the customer know what's going on instead of just turning your back. The whole place felt tense and we were one of just two customers. I'll just go to the grocery store for their donuts in the future if I want one. read more

I would like to see more cake donuts for sale. So because of this most of my business goes to other competitors in the Mobile Alabama area.

Pure trash! Don't give me what you want me to have. For 13 dollars give me what I asked for. If I had wanted 3 strawberry donuts I would have ordered 3. I asked for 2 and 1 Birthday cake. If you found you did not have it open your mouth and provide good customer service and say ma'am I'm sorry we don't have this would YOU - the paying customer- like to choose something else. Then when I called the store 5 times no one picks up. Unacceptable. Ooo let me not forget that you asked me to repeat my order from memory when I arrived at the window while you rang it up and the list on the receipt is not whats in the box I'll see you in a few hours. I will be bring this mess back for my entire 13 dollars and change. So I can go to a better donut shop down the street Dunkin read more

Krispy Kreme - Donuts Near Me - Mobile, Alabama

ALWAYS out of blueberry cake donuts. ALWAYS out of blueberry cake donuts ALWAYS out of blueberry cake donuts read more

Love coming here when I make it to west mobile! I wish there was one closer to me in daphne. Donuts, when hot and fresh, are melt in your mouth! I really only stop in when the light is on!!!! I feel as tho the donuts are smaller than they use to be. The facility needed a little cleanup since the tables are somewhat sticky. Didn't use the bathroom, so no comment on that. The service was quick and I really enjoyed and appreciate when the staff directly pulls my donuts from the donut line! I'll be back soon! read more

Krispy Kreme - Hot fresh donut! - Donuts Near Me - Mobile, Alabama

Terrible. The dining room never seems to be open, the drive thru line is always wrapped around the building and service is awful. I ordered in the app thinking that would speed things up. NOPE. Spent 30 minutes in line to finally get to the window and they didn't even have my order ready. What's the point? Donuts are good, but I just don't think it's worth the hassle. We need another location. Obviously, whoever is running this one doesn't care at all. read more

Great. Place. Some. Of. The. Best. Doughnuts. I've. Ever. Had. I. Got. From. Krispy. Kreme

i went inside at 5pm yesterday, I witnessed 2 employees standing behind the counter phones in hand texting, they didn't notice that nobody had waited on me ? it took the third employee to great me and ask for my order. Has this become an expected level of service? read more

Ordered a dozen assorted yesterday, drove back home 40 mins away to find they had given me a dozen glazed instead. Tried to call but they have the phone set to tell you no one can answer, tried the website and it kept glitching, not sure if my email went thru or not. I'm not over that way often and I doubt they would fix my order anyway. They need better management at this place, the drive thru is always backed up. read more

They regularly close the inside dining early. If you could give a negative Yelp star rating for customer service this location would be the Yelp Hall of Fame. Just do Mobile a favor and close. It's better not to have a location than to have this one. read more

It's difficult not to LUV Kristy Kreme doughnuts! Oh when it was on Government Street, not that far from High School we would leave (wink, wink) and head over there to get two dozen of HOT Doughnuts. "Got Milk?"........ read more

Absolute worst service I've ever experienced. I paid for 4 dozen doughnuts online and arrived at the restaurant to pick them up 1 hour before closing, the lobby was closed so I got in the drive thru and sat for over an hour, just to be told by a teenage girl that they were no longer serving anyone, I explained that I had been waiting for over an hour and had already paid for my doughnuts. I asked to speak to the Manager, she walked inside and came back out and told me that the Manager would not speak to me. I waited and pulled up to the window as they locked the window, after several minutes the manager walked to the window and told me to contact corporate and ask for a refund on Monday. His name was Jermaine Watkins. He was extremely rude and said that the restaurant had run out of doughnuts earlier in the evening, except as we were talking to him an employee walked past with at least 8 boxes. He refused to give me a refund or to make it right. read more

WORST CUSTOMER SERVICE EVER!!! How they speak to their customers with attitude is not my usual experience with a Krispy Cream franchise. We asked to speak to a manager or supervisor which to the workers refused to let us speak to one. They're excuse was that their on break. Do not come here, spend your hard earned money somewhere. read more

Today was free donut day! The line moved crazy fast. Any donut of your choice was FREE! Is anything better??????? I submit ....there is not! And this location never had the specialty donuts but today we tried the key lime and the strawberry. Both were great! No better donut in town than a Krispy Kreme! read more

Krispy Kreme - Donuts Near Me - Mobile, Alabama

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Waited in line 30 minutes then when I got ready to order they took forever then came at 10:01 and said we're closed

The doughnuts are really good. Two nights in a row I came in for a three pack box. Both times different cashiers tried to charge me for the individual doughnuts. I did not catch it last night. Did tonight, saved me over a dollar. Beware they overcharge. read more

Absolutely the freshest and most delicious doughnuts ever!! So many choices! Hot and fresh!! read more

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Krispy Kreme has really gone downhill! The customer service is TRASH. I've started ordering in the app so that I'm able to just run in and pick up my order, but I'm never actually able to just do that. They have a designated area for "mobile pickup", but when you walk in you aren't acknowledged and have to wait until they're done with the regular line to even get your order that was placed ahead of time and scheduled to pick up. And this last trip they had ants EVERYWHERE. All in the display window crawling around the donuts. When I brought this to the cashier's attention, her response? An annoyed face and "they're sugar ants." Ma'am.. an ant is an ant and I want them nowhere near my food. This place just is not what it used to be. read more