Very nice customer service and gave me and my friend a free glazed donut. Very calm in here.

I guess I went on a bad night. Doughnuts not fresh at all. Went through the drive through. I got my order taken right away. The worker was nice enough I guess. But the doughnuts looked like they were a week old. I tried to but into one but it wasn't tasty. Oh well. read more

Krispy Kreme - Drive through - Donuts Near Me - Matthews, North Carolina

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Let's start with the good, it's Krispy Kreme, not crispy like some may think. We got the 6 doughnut variety pack mostly for the Boston crème doughnuts. Now for the bad. The Boston creme was all Boston NO crème. Very underwhelming for us. With more filling this would easily be a 5 star. #werestillcooltho read more

Busted trip for an advertised cheesecake style donught. According to the staff, it ended yesterday. Mind you there's signage up showing the item on the windows and the emails says promo ends today, May 5th read more

Krispy Kreme - Screenshot showing 5.5.2025 end date. - Donuts Near Me - Matthews, North Carolina

While we were there nothing was working including the drive through. We ordered donuts and got the wrong ones that tastes stale ...

When bad goes to worse, than bad again. It's 6:30am You've been "open" for 30 minutes according to your website and sign on the front door. However, the lights are off and the door is locked. Employee inside gives me the "steering wheel" sign and I go to the drive thru, no big deal. There's a truck unloading food and I'm at the speaker waiting, waiting, and waiting. An employee, was outside with the driver and I motioned to them for help. The truck driver points to me and the employee, who has his back to me, literally shrugs his shoulders, then turns around and tells me to go the window. Nice customer service. The girl inside seemed like she could've cared less. Frankly, I've had better conversations with cats than this girl, and to top it off, the "strawberry" glazed doughnut was weak and looked nothing like the advertisement, not even close!!! Do better KK, I still love you. read more

Krispy Kreme - Donuts Near Me - Matthews, North Carolina

They gave my class free donuts! And they where crispy I even got HAT, I love Krispy Kreme

Super convinient location located off Indepence Blvd. I've been to this location multiple times for various reasons and have never had any issues. It smells just how Krispy Kreme should smell DELICIOUSNESS! plenty of parking out front, and they also do have a drive thru for your convenience. They have an outside patio with a couple of tables of you want to enjoy the outdoors. Service is always quick and efficient and no more than a 5-minute wait unless, of course, it's super busy. I ordered their vanilla Iceed coffee for the first time. I added a shot of espresso and 2% milk (that's all they had besides oatmilk), and when I tell you, it was SOOO good! I honestly was not expecting the best and thought it would be overwhleminingly sweet (I mean, it's krispy kreme) but it honestly was not sweet at all and the espresso made it taste strong just as I like it! Definitely recommend it! read more

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Stopped after leaving an event at BOA stadium. It was 9;50pm when we stopped. They close at 11:00pm. Two employees were there. One was at drive thru. The other was behind machinery. Was in there several minutes but they never looked up from their phones. A car came through the drive thru and they never acknowledged them. We left. We've stopped here before and staff has never been the friendliest but at least they served us. read more

Temeka is a very great employee she has a very positive attitude she goes above and beyond for me in my family we always come here because her spirit and attitude is everything I will continue to keep coming we need more people like her in this world read more

Honestly haven't been here in awhile due to every time we did they barely had any doughnuts available, even when they have the "supposed " seasonal ones. Tried delivery and you don't get the ones you ordered because they don't have them and replace with whatever they want to. Staff usually acts like they have no desire to be working and are in no rush to be helpful. They definitely want that pay check but don't want to do the work to get it. This franchise is horribly run and needs a major overhaul! Inside isn't too bad, probably because no one really goes there anymore so there's nothing to clean up. read more

Went it was smokey and smelled of oil from outside the building. Not sure if they recently had a fire or what I didn't even get to order my doughnuts just left with a headache. read more

Not sure why, but the app said they had hot donuts & the red hot sign was on inside. After getting to the drive through window my original glazed donuts were ice cold & I was told they only have the specialty donuts hot... Previous experiences here have been accurate (app wise & in-person) and fine taste wise (reasoning for the 2 stars). Maybe lying in the app is a ploy by management to drive traffic...but I nicely returned the donuts, got a refund, and left. read more

I don't know what's going on inside this location but they look like they are under construction. Several huge cardboard boxes all out on the counter. Cabinets broken or and/or falling off of the condiment station. The employees look at you when you come in but it takes them forever to acknowledge your presence. A random tray sitting up on the glass cabinet with two donuts in it - just not a good look. Some dude who I assume is the manager walking around in circles but not acknowledging customers who are waiting to be served. The countertops and the tables all need to be wiped down. The donuts are good at least but the place needs to be tidied up and organized. read more

Krispy Kreme - a display case of krispy kreme doughnuts - Donuts Near Me - Matthews, North Carolina

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I came here to drive thru after dinner time. Ordering was simple and didn't wait long at all. I got a dozen classic doughnuts. They gave us plenty of napkins. The doughnuts were delicious. Very fluffy and the glaze was awesome. I don't get doughnuts very often but I would definitely come back again. read more

Krispy Kreme - Das a dozen - Donuts Near Me - Matthews, North Carolina

The donuts were hard and tasted like they were four weeks old. Pay too much for old donuts.

I stop by here, because of the head quarter website promotion on May 24-27 Buy Any Dozen, Get A Dozen Doughnuts for just $3.84. I order 1 dozen and told her (Tamiya) is the second dozen will be for $3.84 she says yes but still brought up normal price which is $14.99. I told her there is a promotion for this week starting May 24-27. She looked so confused and acted very dumb. Finally, the Manager told her that there is a promotion the second dozen will be $3.84. I wish this location the Manager should training and educated their employees, so they have knowledge when is promotion are advertised. read more

Went in for a dozen of original glazed donuts seen guy working with hand in pocket and scratching his head with gloves on then he proceeds to grab donuts with same gloves that he scratched his head and had in his pockets , when I asked him was he going to change his gloves and told him why I asked he said he wasn't scratching his head when I just seen him with my own eyes . I kindly said never mind for getting the donuts thankful I went inside instead of drive through.. beware when visiting this location will not be returning !!!! read more

This Krispy Kreme Independence location is EXTREMELY stingy with the glaze on their original glazed donuts. I had gotten original glazed donuts at the Cotswold location the day prior and their original glazed donuts were FAR more superior to what the Independence location does with their original glazed. I usually visit the Independence location since it is close to my home, however they have lost my business and I will travel to the Cotswold location to get the perfect original glazed donuts. read more

Krispy Kreme just didn't make it in Rhode Island so while we were in North Carolina we thought we'd try it out. The light was on and we knew that the donuts were hot. Mike ordered a dozen assorted donuts to bring back to our nieces house to share. We also got six of the hot donuts. I don't find them remarkable. They were OK but nothing to rave about. Unfortunately as I was leaving the store I walked out the back door where I could see the side of the donut making machine. It was disgustingly filthy and I just can't go back to that read more

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Employees are rude and nasty with no hospitality skills. Out of the glazed doughnuts for which they are known for. Would not recommend this location! read more

Donuts are great. Service was trash. There was a caucasian women in the front she looked a bit older, with glasses. She was beyond rude, huffting and puffing with an attitude. Rolled her eyes everytime we were adding to our order. Maybe she was having a rough day? But still no excuse. read more

Placed my order at drive thru got to the window and the cashier stated the wrong order twice and could not remember what order I placed. Luckily I was patient because kids tend to play at work, but it was very unprofessional for me to have to drive around to replace my order. Upon waiting I noticed they passed the wrong order to car ahead of me, I asked the girl at the window to not give me the order that was just passed through the window and I realized she became irritated. As I drove off she rolled her eyes at me. As far as customer service it was very poor, if you eliminate playing and being more professional you will be able to provide better service. I visit this location frequently because they have some really great employees but today was the worst experience ever. read more

I understand the consistently low scores. The attitude of the workers here is terrible. They are all very very mad about some thing. I ordered three donuts, and when I came to the window to pay the woman was handling them with a gloved hand that she used to touch Every surface including her nose that must've been itching. I asked her if she could use one of the donut tissues to handle three new donuts for me. She said that she just changed out her gloves. I knew she was lying because the glove looked well used and dirty. I replied I don't know that you did just change those out. She was offended Turned around in a huff and made me wait at the window for several minutes for another woman to attempt to charge me and hand me the same nasty donuts. I requested new donuts and explained why and she too turned around in a huff and left. At this point, I decided to leave the drive-through and never come back. When a food service employee gets in a rage when you simply ask them to use proper procedures of sanitation, that's the sign to not eat there. read more

Well, not that anyone can properly place doughnuts in the food pyramid, let alone work them into any meal with justification, but Krispy Kreme is a gift from the sweet tooth heavens. If you're passing by and happen to catch that beauteous glowing Hot & Now sign illuminated in your peripheral, it might has well be your birthday. I've experienced many a doughnut endeavor and never once have I been let down by this little shop of warm, melty, glazed dreams. The staff is always fast and can pull a dozen melt-in-your-mouth glazed in no time. The inside is great, too. Fun for little kids to watch the conveyor belt churning out doughnuts. This is a place of happiness. Not just breakfast or snacktime, but pure happiness. My only gripe is the accessibility. Located on Independence, it is hard to pull in and then come in through the back, pull in to the drive thru or find a spot in the adjacent parking lot. All of Charlotte knows how 74 is the bane of motor vehicle existence, so just be prepared. Absolutely love Krispy Kreme and all they stand for. Except for maybe their odd choice of spelling, of course! Now, onward for Hot & Now doughnuts! read more

Krispy Kreme - YUM. - Donuts Near Me - Matthews, North Carolina

I really want to love this Krispy Kreme but the service here is gut wrenching. I want to see teens succeed in their first jobs , but proper training is needed to teach customer service. It's disappointing when you ask a question and get an attitude . On top of asking where my order was , only to come home and realize it is incorrect. The hassle isn't worth the hot now sign . read more

Matthews has its charms, but having a KK in its vicinity is definitely a plus! This location is off of Independence... it's got a drive through and a "Hot Now" sign that almost always causes me to veer off of the busy road and pull in to get a box (or five) of sweet treats. Recently, I've been going here a lot since I've had a lot of "out of town visitors" and what is not better to end a breakfast meal with some warm, freshly made KK donuts. I was a little sad to see that this location is going to be temporarily closed for about 4 months as they rebuild the location and "position the building in a better way to serve customers". I'm not sure if that means a bigger location (score!) or if they will just position the drive-thru so that you don't' get run over while trying to get your Hot Now donuts. As far as the staff here goes, I've not had a bad experience and all the workers (however early it is in the morning) greet you warmly and make sure you have a good experience. There is a small dining area (hopefully will be expanded in the new building) with about 5-6 tables so you can eat your donuts and grab a coffee for a little while. Last time I "dinned in" there was a water leak? or something that caused the floor to be wet, but hopefully they can fix that once they are done with the remodel/update/construction. In the mean time, I'll have to drive to Cotswold for the time being, but I am excited to see this KK open its doors again. read more

When it comes to Krispy Kreme there are a lot of mixed reviews out there. Generally speaking, folks either hate it or love it. The haters generally prefer a different type of doughnut in their lives. Perhaps a more filling, cakier and not so sweet doughnut (see also: Dunkin' Donuts). And the lovers, well they don't let much get in between them and a dozen hot glazed ones from Krispy dream...I mean Kreme... And to those naysayers, every time they say nay, to them I say "C'mon!...C'moooooooooooooooonnnnnnnnn!!" "It's Krispy friggin Kreme bro." Internationally renowned, they sell these doughnuts for a buck fifty in Tokyo, Japan to staggering zig-zagged lines of sweet toothed fanatics outside the world's busiest train station. A BUCK FIFTY! Here in the states we ought to take advantage of the fact that we can get these sweet babies for half of that. Krispy Kreme streets an array of flavors, toppings and fillings. The custards and creams and jellies all pumped into that light and fluffy yeasty pocket that nobody can disagree simply melts in your mouth. Sometimes you want the mixed dozen - still you won't pay more than a-dollar-a-donut. But most often. Even on a stomach packed full and ready to spew, I can always find room for a warm, glazed original. read more

Fresh donuts and attentive staff. Plenty of places to sit. I love seeing how busy it gets when the Red Light is on. Customers order dozens and dozens. It's crazy. The wifi has worked every visit. It's a nice hangout spot in town. -1 star because they didn't have Churro donuts or special/unusual drink flavors for frozen coffee. read more

Krispy Kreme - Hot light is on! - Donuts Near Me - Matthews, North Carolina

The slowest drive thru I have ever been in, 20 minutes. And then they screwed up the order.

rude employees. condescending to children. I came in with 2 kids for free doughnuts for st Patrick's day, an employee was being weirdly overly technical about the type of green we wore...? then tapped his fingers on the register, glared at us intensely when I didn't have the payment out within 30 seconds. read more

Do not go to the Krispy Kreme at 9301 Independence Blvd. in Matthews, NC. It is severely mismanaged. There are three people there that are totally incapable of working. The real manager is always on his phone whenever I have gone there. My last visit on 2/24/23 was a follow up to a online order for 5 dozen glazed doughnuts so that I could be assured of simply picking up. When I got there there were 4 cars in line at the drive thru and when I parked to go in there were 5 people in line waiting to be served only to be told the machine was broken and they didn't have any doughnuts. All three employees were at the cash register together looking totally lost while the cars continued to mount up at the drive thru. I finally got my money refunded but that was a sad situation. read more

I only frequent this location when I'm on that side of town. I'm rare breed, I only stop when the Hot Now sign isn't lit. I love doughnuts and hate that we only have a couple of locations as big as Charlotte is, it's so sad. The service is fast. I love getting the assorted pack and choosing which flavors I would like. read more

Excellent! Stopped in at 7:30am on a Sun morning for 2 dozen doughnuts. The 2 employees who helped me were awesome. Doughnuts were hot-n-ready, store was spotless, even nice music playing. read more

Krispy Kreme - Donuts Near Me - Matthews, North Carolina

There is nothing like a nice warm doughnut off the line at this place. I see the hot sign on and make the detour off 74. They have so many delicious flavors. I quite enjoy the plain, Boston cream, and sour cream when they have it. They have some cool drinks to go with my original glazed. Yum read more

Delicious! Came in on the 4th of July weekend and they had a variety of fresh donuts. I do miss the classic flavors like the sour cream and curler. They apparently have a schedule when they make the donuts but no one seems to know. The staff were nice and helpful. They moved a little slow...but hey the items I got were good a fresh. The place was clean. read more

I love Krispy Kreme but the experience I had today with the cashier Shawanna was unacceptable.! I have never been so disappointed in the service and I come here twice a week. The donuts are great when they're hot and ready sign is up. And even after that. read more

I ordered a box of donuts from here for delivery on Friday morning. the donuts were very stale. It was a twenty-five dollar order and I did receive a refund. But it's still disappointing. Krispy Kreme was a place I loved as a kid and they never disappointed. I was told by the girl who I spoke with about the refund that I'd get a call regarding the issue from management. I did not. They obviously don't care about their customers anymore or the quality of their "fresh" donuts. read more

You know...they are really getting a little slack with selling their old, dried up donuts. Not a fan of the attitude either. It's a donut I want, not your issues about working for a living. read more

Don't get me wrong - I'm a Dunkin' Donuts gal, but ever since we moved to NC, Krispy Kreme is an acceptable substitute. Their signature glazed doughnut has a special place in my heart; however, my favorite is the sour cream doughnut. This particular location is the closet to my parents' home. I remember my Dad teaching me how to drive down Highway 74 and suddenly grabbing the steering wheel yelling, "The 'Hot Donuts Now' sign is on! Let's get fresh doughnuts!"; our car subsequently crossing two lanes of traffic. Watching the donuts on the conveyor belt pass through the glaze waterfall is just as unforgettable. I was here one week ago with my brother to grab a quick breakfast before the rush hour traffic started. There was only one person ahead of us in line, but he had a large order. We were able to place our orders, but waited a long time to pay because of the other customer, despite there being another register available. After paying we decided to eat there before hitting the road again. The floors were noticeably sticky that morning. Halfway through our meal, one of the workers came out and started dragging the bucket around and mopping the floor - a cardinal sin in my book (never clean the floor when there are customers still eating in the area!). Overall, their glazed doughnut remains the signature item, but I'm disappointed that they never carry the sour cream doughnut at this location, and the service is inconsistent. It's still worth crossing several lanes of traffic, albeit cautiously, when the "Hot Donuts Now" sign is on. read more