Came here on a Friday evening after work and the line was about 5 cars deep. When I left, the line was wrapped around the building. This place was popping!!! You would have through the line would have moved at a decent pace, but they were delayed on those hot and fresh glazed donuts (what I came for). Donuts were fresh (obviously) and were enjoying our treat this cold weekend! The guy at the window was friendly and apologetic for the long wait. read more

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I've been to this Krispy Kreme location several times in the past, but tonight was the BEST! I got there when the hot sign was on. The doughnuts were the perfect amount of sweetness and warmth. The staff were nice and the building was clean! read more

Krispy Kreme - 3 Count Original Glazed® Doughnuts - Donuts Near Me - Hoover, Alabama

I can't give it 5 stars because well....it wouldn't be fair to the places that actually deserve 5 stars, but compare to the downtown location, it definitely deserves 4 stars, ha. We tried the downtown location when this location was closed for renovation and the one on 280 is closed permanently....but never again. I would just bypass KK completely if that's the only location left! Hot now donuts are great. Employees appear to rather be elsewhere, but they get the job done. Interior looks a little different, but not so much that it's super noticeable. All in all I am just glad they are open again for the additional option. read more

Krispy Kreme - Donuts Near Me - Hoover, Alabama

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Krispy Kreme is back baby! Reopened on June 9, 2025 after being closed for several months for equipment updates. Everything looks the same to me. Apparently the changes were made in the back room. Workers were apathetic, but my expectations are pretty low from workers in these types of jobs. The hot glazed donuts are still pretty amazing. I also love the jelly filled donuts and my favorite are the lemon filled donuts. read more

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Our family thought that grabbing a KK donut would be a fun idea, BOY were we mistaken. The place was dirty, the employees were extremely rude, and the few donuts that were available were not labeled correctly. Overall it was a terrible experience and it will be a long time before another visit is made. Shipleys Donuts just down the street is a consistently better choice. read more

So happy to see Krispy Kreme back open! They were closed for months and reopened early June 2025. The inside looked the same but it's been said they got new equipment. Nonetheless, they still have my fav doughnuts. Service was pretty slow but the person working the register was nice & kept assuring us he would be with us as soon as he could. Overall, I would still visit this location! read more

Krispy Kreme - Donuts Near Me - Hoover, Alabama

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Happy with the early morning Krispy Kreme run! The were finishing up the donut holes on the line when I walked in at 0700. They stated it would be about 10 minutes before the hot donuts came out. This was an accurate estimate. Myself and 4 other guests were able to get got donuts and pay after about 15 minutes. I had 8 dozen, just in my order. read more

The donuts are always good of course, however the service is very unprofessional. The lady working the drive thru way very disrespectful. My mom and I had 2 separate mobile orders. My mom ordered a dozen of original glazed, I ordered one Kreme Filled donut. When we got to the speaker the lady working the drive thru was huffing and puffing, very hateful. She said "one donut, that is ridiculous. Just pull on up" We pulled up to the window she slung our donuts on the counter and they hit the window. She reached back and done something on the computer then opened the window and very aggressively slung our order through my mom's window. read more

Krispy Kreme - Donuts Near Me - Hoover, Alabama

I love their doughnuts, but it isn't worth even going because of how slow and rude their employees are. Because I live literally 2 minutes away, I've given them chance after chance, but I think I'm finally done and will stick with Shipley's (where I've never had anything but an amazing experience!) This morning, one of the employees became visible annoyed with me for asking if they had received my online order (after waiting for it for 10 minutes past the promise time, and it not being on the shelf). She acted like she didn't hear me and then started making comments under her breath about online orders. She then got my 3 doughnuts and put them in a 3-count box, and slid it aggressively across the counter at me without even closing it. Basically threw it at me. My 10 year old was with me, and it was even obvious to her how rude and unprofessional this woman was acting. I honestly was shocked by her behavior and cannot believe Krispy Kreme would employee someone like this. read more

Who's bright idea was it to discontinue regular cake doughnuts? Why does everything have to have a berry or icing? Anywho, I got my birthday glazed doughnut(s), took a small bite and then allowed my dogs to enjoy it. Not because they aren't good when they are hot and fresh (I have to drink so much water to just eat one)... but because it isn't what I wanted. Friendly service, somewhat slow drive thru, easy to get in and out of. It's definitely still the place for the icing lovers to come get their hot and ready treats. read more

Krispy Kreme sign is on I'm there! it's a holiday tradition at our place to get a dozen donuts at least once a week from here. Krispy Kreme has gotten expensive over the years but they are just keeping up with the economy. Always so delicious, so sweet, and tastes like comfort. Staff are nice and helpful. And it feels like a donut diner from the 80s. I hope they never change. This one has a drive thru too. I love that option! read more

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If this donut shop was more efficient, it would double its sales. Always a line at drive through with 10-20 minute waits. People who work here are as friendly as a pet rock. read more

I put in my order and drove 30 minutes to find they had NOTHING I ordered and and did not seem to care ! I will never go back to ANY Krispy Kreme again !! Still waiting on my money to be returned to my account!!!! read more

The hot light was on. (I recorded it because I was about to make a TikTok) I get to the window and asked the employee did they give free donuts when the hot light is on and she said yes how many do you want. I said 2 (it was my fiancé and I in the car.) she then proceeds to tell me that their hot light wasn't on. I said ma'am I just recorded it, it is on. She proceeded to turn off the hot light and tell me that it's from 7-9. It was about 9:15am. Disappointed that they wouldn't just give me the two donuts since it was their error. Instead the woman LIED and insinuated that I was lying. Bad customer service. One star is too many. I attached my video because I'm not a liar unlike the employees at this location. read more

Peyton Hudson changed my life. Ive never been so pleased with my service. The hundred dihs he gave me was truly such a life altering moment and I felt truly blessed in his presence. Please give this man a promotion or a raise ASAP. KRISPY KREME FOREVER!! read more

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This place has become ridiculous! Inside always closed! Which leaves the line wrapped around the building... can't tell you the last time I pulled up and saw the Hot & Fresh sign on. Cold donuts, 35 min wait and can't always get want you want. And they never have Cinnamon Rolls read more

Krispy Kreme - Inside always closed after 3pm - Donuts Near Me - Hoover, Alabama

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My recent visits at this Krispy Kreme have been much better than my visits in years past. I'm not sure if they have new people or did some training, but I have noticed a better customer service experience. I have also noticed that they actually seem to have their variety of doughnuts available for purchase. There is a very pleasant gentleman that has helped me a few times via the drive through. Today, I stopped by to get a gift card and there was a customer being unnecessarily difficult. The young ladies behind the counter handled the situation well--while dealing with an ever growing line. I'm impressed so I had to update my rating. read more

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The workers were so rude. We were told that we had to come inside to get hot & ready donuts. After coming inside workers didn't want to give us the donuts. Donuts were thrown at us. I understand that they were busy, but this was ridiculous! Definitely go to the 280 location instead! read more

Krispy Kreme - Donuts Near Me - Hoover, Alabama

Don't bother, just go to Dunkin' or any other donut shop around town. No one is ever at the front, trying or deliver with Uber Eats or DoorDash is a horrible experience, and they are always out of at least one type of donut you want. Not to mention the counter workers who just walk off mid-line for no reason. Just don't even bother. read more

The worst one I've ever been to staff is literally beyond help donuts disgusting an ice cold even when they have fresh glazed going out, they will not give them to you They're gonna try and give you the cold ones. I went back in and said I don't want them cold. Terrible will not be back to this one read more

To the staff they was trying but like 3 people trying to tell the man at same time what they wanted and they wasn't of the same party. With total Of 6 folks ahead of me it toke from get inside and out door about 5 minutes. I had a fund raiser one free dozen coupon. It was super easy to use. All the staff was wearing mask and to me they was friendly. read more

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During this shelter in place... Krispy Kreme has proven to be essential. The drive-thru line has consistently been wrapped around the building. I came on a Tuesday afternoon to get doughnuts to drop off for my god-sons bday. The line was around the building and to the street. Due to the special occasion, (and having nothing else to do) we patiently waited 45 minutes. They do offer an option to order online and have it delivered! We ordered a dozen original glazed and a dozed assorted (mostly chocolate iced and lemon filled). It was worth the wait. The donuts were very fresh and my godson was pleased. read more

This store is extremely inconsistent. There are times they are out of glazed doughnuts. The most basic product they sell. In addition their hot and now signs seem to never be on. Tonight I got there around 9:15. They don't close until 10. I get to the ordering sign and I guy says they are closed. The car before me ordered and got doughnuts. The hours clearly state they are open till 10. This has happened before as well. I don't get it. If you don't live extremely close don't waste your time driving here. read more

On Thursday, February 29, 2024, Leap Day. I purchased a dozen assorted doughnuts but I didn't get what I requested. I took pictures of my order. Now, on the receipt it says exactly what I ordered but not in my box. I didn't get my Birthday doughnut, nor the two lemon filled but I received raspberry. Next the 2 custard were stale including 4 out of my glaze doughnuts that I received for $2.29 in which I can't believe that they weren't fresh. Because I was there early in the morning after 7 am. ( 7:08 is the time on my receipt) was in the drive through which took a few minutes because the line was long. But, how can doughnuts not be fresh especially when they open at 6am. This is first time in all these years I've purchased doughnuts at this store that I received stale doughnuts and my order is not correct. I'm very disappointed. I've been calling each day since to talk to a manager but no one is picking up the phone. I wanted to let them know my concerns and that I wanted to see about picking up my free dozen doughnuts on Sunday March 3, 2024. It states expired that day but I can't get there until Sunday. Therefore, I'm asking for a one day extension please. Because, I do believe in giving second chances, and I do want my free dozen doughnuts to include my replacement's and missing doughnuts as well. Please respond back to me with a response on my comments. read more

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You can never go wrong with hot fresh original glazed and chocolate glazed doughnuts! Sorry no picks! They were eaten quickly read more

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I'm so saddened by this KK location. Really, I wish I could give a 2.5. They really aren't "A OK" but they are KK and it's kind of hard to mess up KK. So, here's the food and the bad... Good 1. Drive thru. Getting your donuts without having to get out of your car is about as American as it gets. And once the car in front of me paid for my order! 2. Watch the donuts being made. That is so cool. 3. Hot donuts. This is the reason this place got three stars instead of two. 4. The KK brand. KK is often doing something cool and different so check out the special and enjoy. Bad 1. Customer service. This is hit or miss. Sometimes great, sometimes I think they are more annoyed that customers are there at all. 2. Out of certain flavors. I pretty much expect them to say "we are out of that" several times whenever I'm creating an assortment box. 3. Inconsistent quality. One day I got a ton of chocolate on the donut and literally the Very next day the chocolate "covered" hardly had a drizzle. So, overall, I will be back here because of the location and because I love KK but this location is one of the worst I have ever been to. If this is your first KK experience, know that it can be much better. read more

Krispy Kreme - Hardly any selection. This is usually what it looks like at this location - Donuts Near Me - Hoover, Alabama

They have a sign posting saying that the lobby is open on the drive-through. But the lobby doors have a huge sign that says drive thru open only. They are not taking any cards and only accepting cash. They did not have any donuts that I wanted only premade glaze donuts. I really needed to go to the bathroom and stopped specifically to go in to use the restroom. This is extremely frustrating for the customers to not be able to come in and use the restroom at an establishment that they are buying food and would also like to wash their hands before they eat. Please don't use the typical "it's due to covid" not one of the workers in there were wearing a mask or even wearing gloves on their hands. I have not been to Krispy kreme in quite some time but this experience makes me not want to come back any time soon. Please fix these issues KK. Your losing customers. read more

There's always at least a 30-45 minute wait at the drive through, especially at night at around 4:30-8pm. Best time would be to go earlier. Probably an early morning rush there too, so maybe 10-2pm would be the best time. Sometimes the line is all the way out on 31. I wish they'd be like Chic Fil a and have 2 lines going and maybe curbside pick up options. Maybe they do but this location stays busy. Krispy Kreme is always delicious. I do feel the doughnuts look different than before but they're still delicious as always. I've had more Krispy Kreme this year than any other year that's for sure and it's because we have to find joy... so get them. Nothing beats the Hot n Now goodness. read more

Went through the Hoover Krispy Kreme drive-thru today for a birthday redemption of 3 Glazed Donuts as well as to try their new Biscoff Butter Glazed Donut! They have changed the birthday redemption from the previous years as it used to be something like an iced coffee and any donut for free. I will say I think I like this new redemption more! The Biscoff Butter Glazed was also very delicious, only thing of note is that the texture of the glaze sticks to the roof of your mouth a tad similar to the way that peanut butter does but not as badly. The service was excellent and very fast, employees all kind! read more

My mom went here today to get their Easter mini assortment. The host, Morgan, explained that they are sold in 16counts and you get 4 of EACH flavor. So naturally, she went to the back to get the assortment and brought them back already packaged. My mom got home with them and as soon as she opened it realized it wasn't an assortment at all..... 12 cake batter and 4 chocolate. Not a single strawberry or kreme filled. What?! They're charging $18 for 16 mini doughnuts and you aren't even getting the assortment that KK is advertising. They should have at least let her know she was getting 12 cake batter because conveniently no one in our house likes cake batter. So essentially it was $18 for 4 chocolate MINI doughnuts because the rest went in the trash. Thanks KK Hoover! read more

Krispy Kreme - 12 cake batter mini doughnuts and 4 chocolate glazed mini doughnuts - Donuts Near Me - Hoover, Alabama

placed an order for delivery in the app. driver arrived and had to wait over 30 minutes for the order only to be told my items weren't available. if they weren't available, they shouldn't have been able to be ordered in the app. the number in the app is disconnected so i looked up the correct number and kept calling but no one will answer. they didn't cancel the order in the app so they charged me and i have no way to get the money back. NOT OKAY. read more

It is amazing the turnaround this Krispy Kreme location has made. The employees are nice. Everything runs smoothly, and they always have a good selection of donuts. fantastic service; very friendly. I am so impressed. A huge change from the way things have been in the past. read more

6 glaze 2 chocolate covered cream filled donuts. They are yummy, vibe is good young lady at window was pleasant drive thru.

Went at 2:30. All the staff had an awful attitude. All we got was 4 donuts, you would have thought we asked her for the world. She slid her feet and plopped down the box. The donuts were stale but we didn't bother to let them know. With the attitude we knew it wouldn't matter. The cashier was way too busy on the phone to care read more

July 6, 2024 Today being National Chocolate Day, I went to the Krispy Kreme doughnut shop in Hoover Alabama to get their original chocolate covered glazed donuts. Steve was the person I spoke to and helped me with my order. When I asked if they had any of these donuts and they're empty shells, Steve went out of his way to find those for me since they were not in the front case. I ask him to save the remaining ones that were on the tray for my daughter, who was coming in behind me. He did so, and with a smile on his face when she walked in the door, he knew those were for her and made her day. Thank you, Steve for being so generous and kind you made me want to come back again soon. read more

If you want donuts DO NOT GO here. They obviously aren't interested in selling them. Gave them another try today. About 2 pm. Got in the drive through line and no one ever answered on the speaker. Then waited behind another car to try to order at the window. They gave up then I never saw anyone during the 10 minutes I sat at the window so I tried going inside. There were about 10 people in line, two people working at a glacial pace. No management in sight. Gave up after about 15 more minutes. 45 minutes wasted. No donuts. Does someone own this franchise? Does corporate not care how awful they are? Corporate?? read more

Pre-ordered Mother's Day special minis box and upon arrival they told our delivery driver that not only did they not have the Mother's Day box, but only had glazed and no other options. Can understand limited options if you roll through the drive-through at 7:00 but not if you order something specific 48hrs early. read more

Excellent selection of donuts and coffee. They do have a drive thru which is convenient. I love the New York cheesecake and raspberry filled donut. It is a bit of a drive from helena but definitely worth it. They have different lattes and other fruity drinks. Always a great treat. read more

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Black guy was EXTREMELY NICE... but he was cleaning TABLES with chemicals and a cleaning rag--- proceeds to drop it to assist the cashier and I am NOT SURE AT ALL if the blue glove he used at the register was changed to a NEW glove however he do NOT was his hands at all after cleaning the dining room to -- to ringing up customers and the proceeds to use the exact same ONE GLOVE (not to be mistaken for utilizing TWO GLOVES at all--- to picking up DONUTS with the same dirty gloves and placing them in boxes for customers INCLUDING my order. I was absolutely pissed and trying to be courteous but this is disgusting. The white guy in the back as well as the thicker black guy placing who stocking sodas all boxed donuts using a STRAW or white stick-like object. HAND WASHING and SAFETY during FOOD HANDLING reduces the transmission of GERMS! It saves LIVES! It stops pandemics from reemerging!! read more

This Krispy Kreme gets 2 stars, but only because I love donuts. If it weren't for the donuts it would be 1 star. They seem perpetually understaffed, the building looks like it hasn't been updated in a century, I don't think I've ever seen the hot donuts sign on and they never, and I mean never have any real selection at all. The last time I was there they literally had no glazed original donuts. Unforgivable. That's like Starbucks not having any coffee, or McDonald's not having any burgers. Mind blowing. It's like they cook what they want to cook and when they run out everyone just has to eat raspberry filled or nothing. I'm actually a little bit offended by the whole thing. Listen up Krispy Kreme. We want the donuts. We want you to start stocking everything on the menu. If you're not going to be able to keep your flagship product, the original glazed donut in stock...then just close down. When people riding down the highway see you open, and stop in to get those and you consistently don't have them, you're just ruining people's days. read more

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