Terrible customer service at the Broad Street Branch strictly by the General Manager. My mom placed and paid for a large order of donuts 4 days ago for an event that she always is excited to be part of "Trick or Treat for Food". She is responsible for donut holes and cider for the trick or treaters; and she also ordered a few holiday decorated glazed donuts for the helpers. Well, my dad went to the E. Broad store to pick up the order and to his surprise, they were "sold out". He showed the manager the confirmation email and told her that she had already paid for the order. The manager responded, "Well, we are sold out, you should have called and confirmed". And her solution was to refund the money, instead of giving us a better solution for our event in 5 hours. I called and asked for a better solution, such as calling other Krispy Kreme locations near by to see if they can help fulfill the order, or help us find alternatives. She told me "I have better things to do than to listen to you cry over donut holes. Call corporate." Seriously..... very nice.... now we are scrambling to fill our commitment for my moms event and to make sure these trick or treaters are not without their beloved and highly anticipated donut holes. This has put a very sour taste of Krispy Kreme donuts in our mouths. Thanks Mrs. GM of E. Broad Street for no help at all. Corporate will be hearing from us. If you have a business and product that spreads so much joy and happiness, you should not have an employee that ruins your mission by being sour and unprofessional!!!!!! read more

this location is a joke they canceled my online order almost immediately after i placed it without reason or a phone call i called nobody answered i tried reaching out to customer service they were no help neither did they try to help. disappointing read more

First time I've ever had fresh Krispy Kreme donuts. Most of my experience with them have been the boxed donuts at the grocery store and one trip to the one in Polaris in the evening for the next morning. Walked in and the person behind the counter handed me a glazed donut and said "Do you know why I'm giving you a free donut?" to which I replied no. Apparently, customers get 1 free donut when the hot & fresh sign is on. I have to say, the donuts are delicious when they are that fresh. Got my dozen variety donuts. I will say that I was a little disappointed in their variety. They apparently hadn't made several flavors for that day yet. Had they had a full range, I probably would've given them 5 stars. I've seen the comments about unprofessional conduct by the staff, but that was not my experience. The person who gave me the free donut was older and seemed to be the person in charge. No unprofessional behavior that I saw. Was a little hard to understand the guy putting together my dozen, but I don't think that's a big deal. It probably won't replace Resch's or Amy's as my go to places for donuts, but if that hot & fresh light is on, It'll definitely be in the running. read more

The service was awful. I went through the drive through, and the lady was very rude. I paid and waited at the window for an extended amount of time. When the lady handed me my food, she didn't reply to my thank you and quickly slammed the window shut. Bad service & rude workers, would not recommend. read more

Extremely rude staff. Called several times beforehand to check availability and no answer. When I asked if they could substitute I was told to "get the hell out of my drive-thru." Employee was also not wearing a mask at the drive-thru. read more

The worst customer service. This is such a disappointment because we love their donuts. When we go in, the employees are not friendly and barely speak. Twice now we have ordered a DoorDash delivery. Twice now they have been unable to fill the order because the specialty donuts have been out at 7am, and they refused to replace them with an assortment, even though they were paid for. Whatever happened to good customer service? Go anywhere else. read more

Go through the drive thru!! Loved the donuts. The hospitality inside was terrible. The girl that checked us out was sitting in the filthy dining room on her phone. When we walked in, she rolled her eyes....had absolutely NO personality. The young man working (the only one working ) was busy. I was disappointed they didn't have any iced coffee made and he said it would be an hour. Disappointing, but not a big deal. The girl inside was a tall girl with multi colored dreadlocks. Once she rang us up she went back to a table in the dining room and got on her phone. She walked over napkins and food all over the floor to sit bqck down and get on her phone. Luckily there waS one table that wasn't filthy. Also would like to add that we drove 45 minutes because my daughter had never had their fresh donuts. Won't do that again. read more

I drove through to grab donuts for my wife as a birthday surprise but noticed they had hand written signs up that they were out of a few flavors. When the worker came over the speaker to take my order she informed me that they only had classic glazed at the moment. Disappointing but not a huge deal. I ordered a half dozen and took them home. When we opened the box the glaze appeared to be breaking down. Kinda like the ones you see sitting at a gas station for a day or so. Unfortunately they also tasted as though they'd been sitting for a full day. These were certainly not made the same day I purchased them. If I wanted gas station donuts I wouldn't have gone out of my way to drive to this location first thing in the morning. You should have fresh donuts at 7am or simply not be open. We have other options and we'll chose one of those next time we get donuts. read more

Mabe I came on a wrong day as there were employees in training. Doors were locked 5-10 minutes after opens hours. They only had plain glazed donuts at 8am so I had to drive to another location. read more

Ok we stopped in today to use a coupon I got in my email (sign up in the app and they send coupons frequently). This is our go-to location and service is usually decent. But today it was not. We ordered two dozen donuts: one dozen of all glazed and the other dozen we picked out what we wanted (mixed assortment). We ordered our donuts and headed home. When we got home we realized the Reese donuts we ordered (there were some in the case) were not in our box. We had been wanting to try these since they came out! But what was in there were some custard filled donuts and we absolutely HATE custard donuts. On top of that, they weren't very fresh tasting. I understand that buying donuts at 5pm may be the reason. But I would also think that maybe making some fresh, halfway through the day, on a Saturday, would be beneficial. And lastly, the chocolate on the Kreme donuts we got, looked like only about half the donut was topped with the chocolate. That's the best part! But half of it was missing! It was a very disappointing visit to our local Krispy Kreme. I'm hoping they read this and see this is an area with opportunity for improvement. We need to keep Krispy Kreme on the east side! read more

I had placed an online order at the beginning of the week to pick up Saturday! We had to get in line because of Covid, so that was a 30 minute wait and then get to the order box and find out my order was cancelled. I had checked my email all week because of it being an early morning pick up I didn't check my email. The employee was very rude and didn't offer anything to replace it or nothing. I had called again the next day to see if they had my donuts in and the same lady answered and was VERY rude again. I just don't see how they are still in business with how cold and short this employee was. read more

this krispy kreme is great! my friend and i walk into the store expecting to get the new three pie doughnuts, but they unfortunately ran out. however one of the employees wanted to make my friend and i one of the cherry pie doughnuts which was out of his way of working for the night. it was probably the best doughnut ever. although they don't put much filling inside their other doughnuts, this place is still a great choice to get some doughnuts! it puts a smile on my face every time i walk into those doors:) read more

Krispy Kreme - Donuts Near Me - Columbus, Ohio

So last night I was currently going on 25 days with no carbs when I saw the RED LIGHT lit up like a Christmas tree asking me to come in..............I drove through the line hoping to get just 1 fresh, warm, gooey glazed donut and they upsold me to buy a 3 pack... so now today I am back on carbs and hope to get back on track very soon... If you have never had a warm glazed Krispy Kreme, you haven't lived........for those that have bought donuts when the light was on and they didn't get warm donuts is because only the glazed come down the line hot when the light is on.. the rest are fresh but not straight off the line....................Krispy Kreme donuts are my kryptonite. read more

This is a classic bate and switch location. I bought a coupon book with 20 coupons that says 1 coupon per guest per visit. They wouldn't except a coupon from my wife and I both, even with both at the store. Either the employees have comprehension issues or the management is crooked. Stay away! read more

Krispy Kreme - Donuts Near Me - Columbus, Ohio

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I am not pleased with Krispy Kremes I had a scheduled delivery for 8:30am to be delivered and its 11:13am and still no donuts. I tried calling and no one answered the phone it just kept ringing. I didnt get my donuts or my money back. read more

Okay....Krispy Kreme you're just okay. I am honestly not a big fan of the original glazed donuts (I know, I know) I'm just not into the whole idea of just Sugar "melting" like that in my mouth so I opt for the chocolate cake donuts which are good here but I'd rather just go to Tim Hortons for Timbits (they're my favorite). However, unlike Tim Hortons, KK closes at 11pm and is my only option for coffee before work at night (McDonald's is a never. Period.). 3 Stars you ask? Customer service!. Oh my goodness. It's great in the morning when I'm getting off work at 7am. However, at night, before they close, it's ridiculous! There will be zero cars yet I have sat there and waited for the longest for just an iced latte! Nothing extra, nothing too extreme or complex to do at 10:40pm at night yet it takes them forever. Not only that but one night, I pulled up to the window and just sat there, no one was sitting at the window but they were a little far off just sitting there hanging out and talking. Really? I understand it's almost your closing time but your supposed to be open and attentive until it's 11pm. Isn't that what you get paid for? So, after getting restless, I put the car in reverse to tap on the window and ask what was going on and a kid comes around the corner with my coffee. No apology, nada. My other complaint is the sizes & prices of the coffee... it costs around $3 for a "medium" iced latte which in reality really looks like a small?! It's not like they use some type of organic, flown from across the world coffee, no cortado or anything. The first time I ordered the medium I was in a rush and thought it was a mistake; however, came back again before work another day and they handed me the same size! I questioned the lady and she says "yes, I know it's pretty small", I'm scared to even see what the "small" looks like! Now, I opt for the large, which actually looks like a large. Smh. The iced lattes aren't bad at all they're actually pretty tasty and once in awhile, if I'm coming from work I'll grab some donuts to bring home for my family. I would recommend going in the mornings, the employees are much nicer. I'll probably be returning because of the simple fact they're the only place opened late, unless someone suggests a new place? read more

Great, Fresh donuts. However, the girl that takes the order at the window is always so rude. I just ordered this morning and as I'm ordering she gives a big sigh. Way to treat your customers. read more

Don't expect any filling in the "filled" donuts, they are cheap on the filling and you might actually have filling in one or two bites.

I'm officially done with KK. I've been to this location 4 times since they opened a few years ago and I remember exactly how many times because each visit was bad. The first time I went, I got a coffee in the drive thru and asked for cream and sugar. I should've checked my cup before I left, my mistake, because once I got up the road, I realized there was no cream or sugar. The second time I went, I asked for a dozen donuts and specified what I wanted. I should've learned my lesson the first time and checked my order right? Got to my destination and they had given me all glazed donuts (not even close to what I ordered). So I waited a while before I went back, I figured maybe it was because they were brand new and still working the kinks out. Wrong. Went back yesterday to get a large coffee and they gave the cream and sugar on the side. Perfect! I again was in the drive thru and didn't want to risk spilling my coffee so I waited until I got to work to add my stuff. Once I finally opened my cup, they had filled up my large cup only half way. Ugh wtf! This morning was my last visit. I finally decided to go inside. About time right. I stood there and waited over 5 mins before someone acknowledged me and when the girl finally took my order she seemed to be annoyed that she was at work. Join the club honey. Of course my visits weren't tragic, however, if I'm spending my money at a business I expect good service and my order to be correct. I could understand if I had difficult orders but I don't... A coffee and a donut, simple. I've already given more chances than they deserve so needless to say, I won't be back. read more

Went to the Krispy Kreme on E Broad. Only wanted three donuts. They were out of almost every kind of donut. How does a place that makes donuts become to be out of almost everything? SMH! read more

I ordered a dozen doughnuts online and paid for it and I received an order confirmation to pick it up. I live about 25 minutes from the store because it's the closest one and my family really wanted the doughnuts. When I got to the store I was told the order was cancelled and they really didn't seem to care that it created a big inconvenience to me and basically went to the next guest behind me. They also have the drive thru closed and made people go inside. If they encourage online ordering and things like that then they need to keep up with it. Krispy Kreme is not worth the effort you put into it. Avoid this location read more

Went to the drive thru twice. Both times it was after 6:00 am when they are supposed to be open. Both times no one waited on me. I drove up to the window and saw employees standing around talking a looking at the window laughing. Will not return. read more

I thought when the red flashing light was on and you could pull into the drive through and get hot donuts mine were no big deal

oh my gosh. hot doughnuts fresh off the belt. amazing! melt in your mouth amazzzzingness absolutely wonderful! loved it!