It is always disappointing when an eatablishment is out or doesn't stock expected menu items. That is this Krispy Kreme.. The store inside is nice but the site design is awkward with poor signage. Restrooms are very clean like the restaurant. Donuts are made on premises and are delicious. Service was so-so. No enthusiasm. The restaurant couldn't make ice drinks. And was out of vanilla flavoring but didn't tell us until after we paid making us compromise on a different flavor, read more

Krispy Kreme - Donuts - Donuts Near Me - Charlottesville, Virginia

Walked in and were greeted with two free hot donuts upon arrival bc the hot and ready sign was on! Marveled in a state of childlike joy at the donut conveyor belt, donuts melted in our mouths like cotton candy. Pure bliss. W customer service. 10/10 would recommend. read more

It's Krispy Kreme. Need I say more? Angels eat Krispy Kreme glazed donuts; in Heaven the "hot" light is ALWAYS on!

That was the worst coffee I've ever had. And the lemonade chiller was absolute disgusting. It's like they made it with toilet water.

The hot light is never on. Ruins the desire to come to this Krispy Kreme. Staff is not helpful at all.

Very very understaffed, the drive through barely works and they don't open the inside, drive through only. Workers are rude, very sad that this is the only Krispy Kreme around. read more

Super rude staff. Did not explain that the donuts couldn't be warmed up when we ordered. When I asked nicely for it to be warmed, she refused and slammed the door shut. Just disappointing customer service. read more

Trey and Serena helped us out and did a wonderful job the other employees were super rude..

Went through drive thru and asked for an iced caramel latte, was immediately met with an annoyed response "we're out". "Of the caramel latte or all latte's?" "We're out". "Of lattes? Coffee?" "Yeah coffee." I spoke with another employee later who told me the latte machine was broken but they were selling coffee. I don't mind if they're out of lattes or coffees, but to lie about the coffee shows lack of worth ethic. This happens almost every time! Although I know the name of the employee I don't wish to throw them under the bus. If you want coffee here, maybe don't go through drive-thru :/ read more

The donuts are are all right, but it's a roulette if you're gonna get more than 10 sprinkles sometimes I'll get a good person working there and I absolutely cover your doughnut but 95% of the time it's a disappointing. The service is absolutely abysmal generally it'll take about three minutes to get a doughnut and 5+ to get a coffee. You're honestly better off leaving your car in the drive-through walking to the Wegmans that's nearby getting a doughnut and coffee and maybe some pastries from there walking back to your car and then altogether leaving the drive-through and no one would even notice. It is quite nice inside though as you get to see how the donuts are made but other than that, it's pretty awful. They need to have more than one staff member in the establishment at a time. In addition, they seem to be out of literally everything that you could ever want a coffee well guess what they're out simple donuts well guess what they're out half the time the main entrance is closed so you're gonna basically be forced to use the drive-through which might be the worst experience you'll ever have because of the things mentioned previously. read more

Finally after almost two years of being open, it seems like certain things are falling into place, ie: donut shape/size, full offering of flavors and seasonal specials. However service is still slow, not ultra efficient like my experiences at other KKs. When you want a Krispy Kreme, it's good to have one here in Cville, but it's unfortunate this location is slightly under-performing read more

Krispy Kreme - Outside - Donuts Near Me - Charlottesville, Virginia

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I have never had worse service than this store. I placed a mobile order and when I went to pick it up at the scheduled time, the store door was locked and the person inside gestured for me to drive through. However, no one answered at the drive through order counter and no one responded when I drove to the window. I knocked on the glass but no one answered. Since I had already wasted too much time and was almost late, I pushed the window open to try to find someone to talk to, but was yelled at to close the window. It's a pity that this review cannot be rated zero, one star is too high. Don't go to this store, you just pay to be humiliated by the store clerk. read more

Zero stars 3 employees in the store but apparently there closed till this evening who ever the general manager or area manger is needs to get this mess straightened out horrible service had 7 people in front of me and 4 cars in drive thru. read more

Krispy Kreme - Donuts Near Me - Charlottesville, Virginia

Had no donuts and didn't get order right. Had to go through more than 3 times. Felt as if the workers wouldn't listen when we tried to explain o read more

This is a newer place. I think it is very attractive looking and was clean on our visit. The donuts were excellent just like you would expect from Krispy Kreme. Service was a little slow but definitely nice stop for a sweet . read more

Krispy Kreme - the kitchen of a restaurant - Donuts Near Me - Charlottesville, Virginia

Krispy Kreme is so good. It's delightful. The glazed dozen is the best you can get, so just get that. Avoid everything else. Maybe except a jelly-filled donut here and there. But honestly, the glazed donut here tops most other donut shops in America. That sounds crazy but quite frankly might actually be true. read more

Without a doubt, this is the best place to enjoy world's best donuts that come in many flavors. If it were not for its high sugar contain, I could have easily put away at least a dozen of them. Do need to be aware that freshly made are incomparable in taste, and cold ones aren't as good, although they are still not bad. My advice is still wait for the freshly made ones if all possible. read more

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Stale. Do not buy here. Bought 2 dozen at 3:30 today. Stale, stale, stale. Called manager. She said pretty much "tough shit, sir. We do not do refunds." Duck donuts here I come. read more

They don't have any coffees or they don't have doughnuts all the time. I think it's sad to think that they're in business for coffee and doughnuts! read more

I came here after my Covid shot to get my free donut!! Thanks Kristen Kreme for sponsoring this offer!! My donut was delicious! And I ordered 6 more-to support this local business who is giving away the donuts to encourage people to get the vaccine... and they were so,so good!! My family all loved them!! A side effect of the Covid vaccine-a craving for donuts!! read more

amazing great donuts and drinks 100%!! recommend everyone was so nice and willing to help very clean has a clean bathroom !! would definitely go back read more

If you don't like Krispy Kreme, you must be a communist? However, we have one Krispy Kreme in Charlottesville, and it's not hitting on all cylinders. I can't remember ever seeing the hot sign on. Do they still use that? read more

Took an early morning trip to KK this morning because it was Straight A Day. All educators got a free dozen donuts with a purchase of a dozen. We arrived shortly after 6am and they were open and ready to serve. All employees were wearing masks as expected. We were the only customers in the store. They had display cases for their donuts so ordering was easy. We were going to order online, but decided it might be best to wait till we got there. The staff was efficient. One was taking our order and another was filling the order. It was ready before we even paid. I also ordered a frozen caffe mocha. It was SUPER sweet. I'm a fan of sweet things, but holy cow! As my wife would say, "That thing will rot your teeth". I might find something a little more tame next time. Overall a solid first experience at our local Krispy Kreme! read more

Krispy Kreme - Early morning visit to Krispy Kreme, we were the only customers in the place. - Donuts Near Me - Charlottesville, Virginia

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If there's something I could eat infinitely of it's the donuts here. They melt in your mouth and taste so good that you just can't stop. I always go for the original glazed as it's just hard to mess with perfection. The donuts are cheap and such a good treat. You have to go when the "Hot and Fresh" sign is on as that means that the donuts are actively being made and they are just so much better fresh. You can take them home cold and heat them up but it's just not the same experience. This place is good for kids too as they can watch the donuts being made and there are a ton of free Krispy Kreme hats! It's always an exciting experience to go here. I will for sure be back when I'm craving something sweet. read more

Krispy Kreme - Original glazed (couldn't even wait to take the pic) - Donuts Near Me - Charlottesville, Virginia

I thought I'd give the drive-thru a second chance. Well, that was a mistake. Today was the 2nd time I've gone through drive-thru and no one helps/answers. That's it for me! read more

Got there when they first opened and thought I was get fresh donuts. Got to work and took them out to eat they are hard. Like these are from the night before. Not Fresh. read more

Bought a large hazelnut iced coffee ($2 and something on the board) ended up being 4.25 and a higher price on my receipt(3.99). Told the drive through woman and nothing. Also a large here is a Starbucks grande and double the cost. Will not be going back. Would rather run into Wegmans. Not worth it at all. The woman was really nice though. read more

Krispy Kreme - Donuts Near Me - Charlottesville, Virginia

Zero stars if possible. Staff is just terrible. Ordered coffee on drive through and had to go inside to get it oh but they can give me the doughnuts. Seriously! Went inside because I really needed to get the coffee for an event and even manager had an attitude. And just to mention there was no costumers at the store or drive through. Went inside and asked to place the order and they said oh I don't take orders. I have been here before and no issues but it seems that its the staff that are on the shifts of this weeks or something because of the other reviews I'm reading. read more

Zero stars from me. The customer service is terrible, from that experience alone I didn't want to go back. After waiting for the employees to be done with their non work related converation, i was then still not greeted they just stared at me. I ordered 4 donuts and they gave me 6 and charged for it. They did not tell me nor ask me what flavor I wanted for the extra two donuts that I didn't know I was getting. The cherry on top was when I got home and the donuts were hard as a rock. I couldn't eat the donuts and got charged extra for something I didn't want. read more

The hot light sign is pretty much never on when it's supposed to be. The one time in the few weeks it was on in the morning, I went through the drive-thru to get my daughter two donuts and specifically asked for hot ones. They gave me two cold donuts so I reversed to the pick up window and told them. They gave me two hot ones for free. But I noticed this is the second time this has happened to me at this location when the hot sign is on. I believe they purposely give away old and cold donuts and hope the customer won't notice. read more

Very poorly run business. I think something is wrong with the management. My wife just went there to get donuts for our two young sons, and the boys were excited. As they drove up, they saw customers leaving with donuts, cars at the drive-thru, etc. As my wife and kids got to the door, however, someone slapped a sign on the door that said "sorry, we're closed." My wife thought this was weird (it was during normal business hours), but she returned to her car and was about to drive away when she saw a middle aged man drive up and park. My wife told the man from her car window that she thought the store was closed, but the man tried the door anyway, and it was now opened...so the man gave my wife a thumbs up and said "no, it's open." My wife was confused, but she re-parked, re-gathered my sons, and walked to the store again, seeing the middle aged man ordering donuts through the window.... but as she approached the door, they locked it again and said rudely through the glass, "We're closed." My wife saw plenty of people working there, so she asked about the drive-thru through, and the lady just said rudely, "closed!" Anyway, I don't know if this is a common occurrence here, but we won't be going back. I'll repost any updates if Krispy Kreme contacts me. Thank you. read more

Yikes! Wish I could give them zero! Awful customer service for the simplest order. No "thank you", "welcome to Krispy Kreme", not a word when taking and returning my credit card, a wait for a dozen of the simple glazed donuts and again, just sitting, waiting on the drive thru with no idea of what's going on... read more

I'm honestly floored by the poor reviews of this location! The staff and management are absolutely wonderful when I come in with my two toddlers (even blowing up fresh helium balloons for them!) My kids love watching the donuts being made and love eating their pink glazed donuts even more. There are constantly great deals and even free donuts offered here. Clean and spacious inside. Fun place to take the family! read more

Yesterday wanted to get a Chiller for my grandson. He said it was good. The person working the window (Conner) was great. Went back again today to use a coupon and get donuts. I ordered a medium Chiller and six donuts. We ended up with a small chiller, donuts and an attitude when I got to the window and handed over a coupon to the guy (not Conner). I've tried so hard to like this place but most of the time I've gotten attitude and slow customer service since they opened. The donuts are good but I'll drive to the north side of town and get back to Dunkin Donuts. The staff is very welcoming, service is quick and the coffee and donuts are always good. read more

This place is a constant let-down. They are always out of several donuts. They close early without warning. And I tried to come in for national donut day and they closed 4 hours early. I love Krispy Kreme but this location could use better management read more

Went yesterday to redeem a free dozen coupon. The inside when we got there was really empty, there was only one other woman. We redeemed the coupon and then ordered an Oreo milkshake thing and a frozen caramel mocha. About 2-3 minutes after we ordered, a bunch of people came in. The dozen came out fairly quickly but we sat and waited for 10 minutes until someone decided it was convenient to make the drinks. They had about 5-6 people working so I'm not sure why it took so long for them to work on our order when there was no one in front of us. In the next 10 minutes we sat and waited while they actually made it, 3 different people complained to their manager. The first woman threw a fit about her donuts - apparently they were completely wrong and smashed into the container and the associates tried to hide it. She opened it in front of them and was visibly upset. We thought perhaps she was just being dramatic, then 2 more people complained about their food as well. It's donuts I don't understand how you even mess that up? The staff seemed like rude high school age kids and spent more time talking to themselves than they did either paying attention or filling orders. The drive though is always better. The staff here sucks, the drinks were awful and way too sweet. If you need a dozen donuts this is a good spot but do not go inside for it!! read more

I don't really know why people are complaining so much. Krispy Kreme is a chain donut shop - not a gourmet organic donut palace...it's like going to McDonald's and complaining when your burger isn't made with kobe beef...anyways, I got a dozen of donuts - obviously some of the hot and fresh ones. Tastes great after you microwave them as well! read more

Krispy Kreme - Donuts Near Me - Charlottesville, Virginia

Stopped in on a whim for Krispy Kreme donuts. Being St. Patrick's Day they had special surprise for us. Green donuts. They were fun and interesting though didn't taste any different from the original recipe. They were very kind as they were closing and gave us some free ones. More donuts and anyone family needs believe me. They were very friendly and nice. As you would expect at Krispy Kreme. Highly recommend. read more

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Pointless difficulty- I placed an order for pickup, which produces a digital receipt with the words "Not required for pickup" specifically listed on it (Check it out, it appears right under the order number!). Since Krispy Kreme themselves states that this digital receipt isn't required to pick up our own orders, I didn't bring it or a means of pulling it up into the store. Clerk was unwilling to allow me to verify in any other manner, including payment method, ID, etc. So I was forced to either go and procure a copy of a receipt Krispy Kreme specifically stated I did NOT need.. or leave without the order I paid for. Completely asinine read more

Never been too impressed with this Krispy Kreme today I walked in and there was one couple in front of me the cashier was extremely slow to where I went outside and thought about going to the drive-through but then I turned around and she walked off and I asked if I could order some donuts. I was hoping to try the donuts again to see if they got the recipe down because previously they just didn't taste like normal Krispy Kreme. Maybe I'm just hungry tired and cranky and an extra slow moody woman was not helpful. Whenever I worked in a restaurant the customer is always right. I don't ever want to feel that way but to be blatantly disrespected is one thing read more