Worst customer service! We went in the store and waited about 5 mins with not even an acknowledgement that we were there -only ones in the place-. They must not want the business. We walked out saying I guess they don't want to wait on us. I would give negative stars if I were able!! read more

I started working here on Monday and quit on Wednesday. Employees didn't speak Employees were rude Employees didn't want to train me Employees were frustrated that I was asking questions and instead of answering they just did the work themselves I joined a team but no one else was on the team they were for themselves Very disappointing to get hired for a job and quit the second day because of the uncomfortable environment No one deserves to be treated unfairly at a job I traveled over a hundred miles for this job read more

How is this Dunkin so much better than the one in Ruckersville? They need to send all their workers here, for training on how to make donuts. read more

I ordered coffee several times this month and each time I have gotten coffee it has been just like water.The sweet tea at this location (Pantops ) has a taste as if it is going bad. read more

Dunkin' - Coffee & Tea Near Me - Charlottesville, Virginia

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The driest donuts! They make them the night before. I came after work one evening and tested my theory. I received fresh donuts. I returned the next morning, early before work, with the same order and they were stale and dried out! If you want fresh from this location go in the evening! Longest lines too of any other one around! They need to have fresh donuts in the mornings! read more

This was one of the worst Dunkin' Donuts I have ever been to. The donuts were stale. Coffee order was incorrect. They did not know how to mute their microphones in the drive-thru. read more

It's Monday, I'm heading to work and need my coffee. No one likes Mondays but Jesse in the drive through was so kind and put a big smile on my face! And the drink was made fast and delicious! Love the people at this location!! read more

Insultingly Awful God, I hate that people support terrible chains. That isn't to say that every Dunkin' is bad, because that's not true at all. But this one is awful. If this was a local business, it would have been run out of town. It's just plain sad how chain franchises like this repugnant, slow, disgusting one get to stick around while businesses like Spudnuts, which was legitimately fantastic, are gone. If you care at all, don't go here. One of the worst Dunkin' experiences ever, and the donut was as stale as styrofoam and as rotten as Amber Heard's bedside manner. read more

Online order made the night before for 6am. Order cancelled 5 minutes before my pickup time with a message that the store would not open until 7am. There was no advance notice or apology email. I totally understand things happen and people don't show or get sick. But this is absolutely horrible customer service, and business practice. An apology email should be sent and maybe a gift card or discount on next purchase. There was a huge scramble for to find food for the 6:30am meeting. read more

The dining room is nasty. Yuck. If the dining room looks so nasty imagine the back. Dunkin' you can do better...

Came in this morning ordered 5 dozen donuts assorted for a college fair. The Women taking the order and helping me who seems to be the manager without uniform took my order. She was coughing into her elbow which was something I observed. After taking my order she started grabbing the donuts bare-handed, no gloves! no sheets! so I asked "do you not have gloves provided" she ignored me....I asked again saying "excuses me do you not wear gloves" shorty responses by saying "would it make you feel better if I wore gloves, and that she washes her hands a lot that is why they are pale mind you this is a caucasian/light toned women. We are in a prime time for illness so for you to not even acknowledge what you are doing is wrong is beyond me 2 of those boxes are going in the garbage because I am not risking student to get sick due to your lack of cleanliness. She did 3/5 boxes with a sheet in hand. As I observed others they all had gloves or used the sheet so why is she above the regulation????? After she finished my order as I sat there waiting for my order she put on gloves to help other customer with gloves on. It is absolutely against health and safety protocols for you not to wear the proper garments when serving your customers because you don't know what illness others have and how they can be impacted. Do better! She was good at customer service so that why I gave it two stars but I hope there was a lesson learned here because this is not ok. read more

Easy to rate this Dunkin' at five stars because the service was super speedy. Great fast crew takign care of things like a well oiled machine. Standard excellent Dunkin' cofffee. They do have a drive-through. read more

Dunkin' - Dunkin' in Charlottesville VA - Coffee & Tea Near Me - Charlottesville, Virginia

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Dunkin' Donuts isn't my favorite donut spot, but they often run good promotions on donuts and coffee so I make my way there on occasion. The coffee can be pretty good, but is a hit or a miss sometimes, but when it's at its best I can see why it has sort of a cult following: no frills, classic roasts, strong coffee good with a sweet donut. My favorite donut is their strawberry frosted; it's gotta be riddled with colors and preservatives and who knows, but it tastes good, and if you're eating a donut, you're not really looking for healthy, are you? The staff have been friendly on my visits, and usually pretty helpful and prompt, and even when there's a line it usually moves pretty quickly, though I have had some slower assistance in the past, too. All in all, I'm sure I'll be back to DD at some point with a coupon or for another reason, or if I'm on my way up 29 towards DC in desperate need of a quick coffee and sweet fix? read more

Took 30 minutes to get a sandwhich in the drive through and they forgot part of my order

This place sucks. Went in on Sunday am. 845. Zero sense of urgency!!! They finally brought people from other stores. Yet the wait - after they take the order was outrageous. So we asked for Out money back. She was about to give us a 20 back and then asked what's this. This was the change that we received back. Should have just made a few bucks for the wait. Our change went into the tip jar so if draw was short there it is. Girl needs to be replaced!!! No sense of urgency. Should not take that long. read more

I come to Dunkin doughnuts every morning between 530 and 6 AM. Ilove Julie she is the sweetest lady. She is always correct with my order and has amazing customer service. I just wanna say. We need 20 more Julie's She's the best read more

I've been coming here almost everyday for awhile and the service is God awful. The line is always 40 minutes long & I get to the speaker today to be told that they were no longer taking orders at 9am. Two days before that I ordered a frozen caramel coffee and was given a vanilla bean drink. The day before that I ordered Brown Sugar cookie coffee and was given pumpkin. I've contacted Customer Service and still waiting to hear from the owner. read more

Dunkin' - a person holding a drink in a car - Coffee & Tea Near Me - Charlottesville, Virginia

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Efficient drive thru and quality service. It's a Dunkin' Donuts so nothing is mind blowing. But if you're from the northeast it's a nice taste of home in cville. read more

Dunkin' - a person holding a drink in their hand - Coffee & Tea Near Me - Charlottesville, Virginia

I love this Dunkin they always get my coffee right and even though they are short staff they do their best and trying to get us in-and-out through the drive-through as quick as possible And the staff is friendly even amongst everything that is going on being true staff really busy I would gladly wait in line To see some of my favorite employees and know that what I order is right read more

This Dunkin' is terrible. Never gets simple coffee orders correct, stop making hot food because they simply do not want to do it. Close the dining room because they don't want to serve people inside. Dunkin' corporate needs to come out & do something if they want this business to be successful. Bet actually paying a fare wage could make a difference. read more

The service was beyond horrible. The donuts were fine. The sales people swore at each other, didn't have on hair nets, weren't waiting on customers at one point. It was a mess. Customers walked out, cars in drive thru got out of line and drove away because the lack of service. Don't go folks! read more

This Dunkin was very rude! People were terrible. Lady had kid at work with her and screaming at other employees

all i asked was a simple coffee...and they screwed that up! my gf also got a cappuccino with no foam?!?!? wtf is that?! on another note, i went yesterday and they f****n made me wait 30 minutes in my car...they said "oh we don't do curbside" what a stupid company to be called the double d'ers! read more

I'm currently standing in the line. I've been here for 25 minutes. Seriously. One girl at the register filling door dash orders and customer orders. I ordered 1 donut and a cup of coffee. I seriously don't know what is going on. One girl is literally standing around not doing anything . Update. 35 minutes and I finally got my coffee. No apologies no explanation. read more

Love the donuts and coffee. I come everyday at 5 for my breakfast and get the same thing. But I absolutely hate dealing with the two African American men that work here. Their attitude is the most horrible thing to deal with in the morning. When I get to the drive through screen you can at least sound cheerful instead of sounding like you utterly hate your job and everyone. I get to the window and he never speaks a word. No good morning,have a good day, hello. Nothing!! And this is every morning for about two weeks straight. My boyfriend went to this same place and had the same issue. We got to the point that we don't even like going to this one anymore. That just goes to show that no matter how much I love Dunkin' Donuts the customer service goes a long way of keeping customers. read more

went couple times and if doing drive through my order would end up wrong and have been overcharged .once asked for a turkey sausage and got a turkey sausage and a sausage sandwich neither with the condiments I asked for :/ The coffe drinks were never made well and after more then one attempt while I waited patiently and understanding this must just been a small mistake it couldn't be made right or even another time a separate day joining a pal. figured I'd try donuts one day when having a sweet tooth, was happy about the selection. Most were stale and old :( Just haven't had good luck with food or accurate service at this location read more

Dunkin' - a box of donuts and a cup of coffee - Coffee & Tea Near Me - Charlottesville, Virginia

As an Albemarle County Bus driver, it's a very challenging career... especially during this time of the pandemic. My circle/COLLEGES and I have incorporated dunkin in our hectic schedule daily 5 days a week(well, seems like it)! The drive thru staff(April and Gracie) always greet us with a friendly voice, knows who we are by our voices, keeps the comfortable positive vibe going and always insure our orders are on point and correct! My colleagues and I APPRECIATE their service and we will keep coming back to help keep us going forward with a bit of sunshine from April and Gracie! read more

I go to this dunkin almost every day for my coffee and always get the same thing, I don't usually have an issue with the service here as I mainly use the drive through but this time the cashier was just very monotonous and almost rude as she takes my coffee back to add more sugar to my very bitter (supposed to have extra sugar) coffee, she didn't say anything to me she just took the cup back and walked away. Her name on the receipt was Kayla. She needs to work on her customer service voice and how she interacts with those customers. read more

Terrible service, slow employees, and they close the lobby for no reason making you wait in a long drive through line even though you placed a walk in mobile order. read more

I've had great experiences before, but today was not one of those. I asked for a frozen coffee, they said their machine was down. A bit bummed but whatever. So I ordered a Caramel Macchiato, except they didn't add caramel. I wasn't charged for it, but I don't want to go back in there to ask them to change it because of how they handed me my beverage. One lady took my payment, handed me my donut, and told me my macchiato was coming and then walked off. Another lady came over with my macchiato and placed it on the counter and walked away, so I was just sitting there staring at it. Then the first lady came back and said to the second lady "why didn't you hand it to her?? You just sat it on the counter" and I replied "yeah I'm just sitting here staring at my beverage." Then I started driving away and the first lady leaned out of the window and started arguing with me thinking I insulted her which I did not, so I yelled back "I was talking to the other lady! Not you!" And she replies "okay have a nice day." All I wanted was a caramel frozen coffee. Instead I ended up with a plain macchiato and a bad experience. I understand working food can suck(I used to work food), but the employees need better training on professionalism and not leaning out of windows yelling at patrons. 2/5 stars because I'm sure this is a one off experience as I've had a great experience before. read more

Absolutely horrible location, waited in drive thru for 10+ mins before my order was even taken. Not serving hot food at 10AM on a Sunday. Last time I was here, my order wasn't done right either. Management needs to just start all over. Fire EVERYONE from the top down. Shame, DD up north are much more professional and have a stocked inventory... unless these youngsters are you know. LAZY. If I could provide 0 I would. Don't come to this location. I can see why they're hiring. read more

This might be the most poorly ran Dunkin I've ever been to. The staff are not knowledgeable at all, and have an incredibly poor attitude. Even when there are no customers in the store or drive-thru, they are incredibly slow, and don't seem to care. Avoid this location at all costs. If I could give it a 0, they'd get it. read more

The most fresh chocolate glazed donuts I have ever had. Usually the ones at home taste like they are day old, but the ones here are perfect. :) read more

This is a very poorly run Dunkin location. Unfriendly and poorly trained employees. I recently purchased four donuts for take out and the donuts were thrown in a bag with no papers To separate them. Of course when I arrived home they were all stuck together. Some years ago I owned a Baskin Robbins franchise and am aware Of the difficulty involved in training employees. read more

This Dunkin' Donuts has quite good service and definitely the KINDEST PEOPLE. My friend and I have spoken and decided on our thoughts, uh, here they are: -The drive through service is much better then if you go inside -The bagels are occasionally slightly over-toasted, which is fine, but a lot of people do not like that kind of style of toasting! Something to keep in mind. -The donuts are pretty subpar. I mean good, yes, but every now and then i'm like hey? What's up with this donut? Something to keep in mind... -Nora has no other thoughts. Thank you for reading this. This is all. read more

By far the worst dunkin donuts. They always mess up my order and forget to give me my donut or drink. This morning they forgot to give me my drink. They have the audacity to have a tip jar for "exceptional service" read more

So maybe I'm missing the concept of a breakfast bagel...... been going to DD in Charlottesville for the past few months, and for the most part the exchange has been good. It's a half hour round trip out of the way, but DD is what we do where I'm from- This is March 26th, and the last week bagels haven't been "available" at my usual time which is around 5:45. I finally got a true answer this morning, after the previous lies or half truths..... they have changed to a new bakery, and bagels don't even arrive until 7:00 or 8:00- HUH? So a bagel or breakfast sandwich may be available by like 9:00? Ummmm- I mean I actually get up and go to work. I don't lounge in my jammies, wear my fuzzy slippers, and my favorite hate t-shirt until 9:00 in the morning..... Gonna change donut makers and make them available by like 10:00? How about coffee by noon for lunch? I have actually NEVER even heard of a DD that can't supply a bagel until 8:00 in the morning....take it for what it is- I guess it's a "new generation" Dunkin Donuts~ read more

Driving through the area and made a quick stop. Big SUV with a trailer and dirt bikes had room to make it around the drivethru! 5 stars for that alone. They got our order wrong but our drinks were made really well and were very tasty. read more

They were out of "all sandwiches" so when I asked for a wrap instead the guy who took my order he said "excuse me did you just hear what I said?" as if I'm supposed to know the apparently WRAPS ARE SANDWICHES? And it gets worse...then he tells us Dunkin DONUTS is out of DONUTS. I hate it here! read more

I love coming here! They always have my favorite doughnut and if they don't they are able to make it for me. The staff are super friendly.