I brought my son in for an after-dinner sweet treat and we both were excited to see the "hot now" sign on since we drove out of our way (13 miles) to visit this location. Unfortunately, the experience was disappointing from the start. We stood at the counter for a while without being greeted. When I began placing my order, the employee walked away to get gloves, then asked what I wanted even though I had just said it, so I had to repeat myself. The interaction felt curt and lacked basic courtesy, no greeting, no thank you, nothing to make us feel welcome. What stood out most was the inconsistency. When the "hot now" sign is on in Austin, customers receive a complimentary donut. We did not receive one, but the customers behind us, who placed a smaller order, were given three. (We were the only 5 customers in the store so being busy could not be the excuse.) That difference in treatment was hard to ignore and left me questioning whether we were treated differently. This experience really soured what should have been a simple, positive outing with my son. I hope management takes a closer look at both consistency and how customers are being treated so everyone feels equally valued. At this point I won't be returning. read more

I decided to be a little extra and pick up Krispy Kreme for a class presentation, which meant a 20-minute drive there and back but honestly, worth it. Ordering online was super easy, and pickup was quick, the woman at the window was really nice, which always makes a difference. I tried a mix: the limited-edition blue Oreo donut, a strawberry glazed with sprinkles, and of course, the classic glazed. Krispy Kreme is just iconic, and everything tasted so nostalgic. The original glazed still hits every time, and the Oreo one was actually really fun, the buttercream frosting made it feel a little more indulgent and dessert-y. Overall, it was a super smooth, easy experience. Nothing mind-blowing, but exactly what you expect from Krispy Kreme. Pretty solid read more

Krispy Kreme - Limited edition Oreo and strawberry sprinkle - Donuts Near Me - Austin, Texas

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What happened to your donuts? They used to be fat and yummy and now they're skinny and tasteless. I received some through Too Good To Go and I figured they were just the ugly ones collected throughout the day. But then someone brought some to work that he paid regular price for and they were also skinny and weird-tasting. read more

Krispy Kreme - Donuts Near Me - Austin, Texas

Easy five star review. The donuts are great the customer service is excellent too! I saw them on the app Toogoodtogo. 5.48 for 12 donuts. Talk about a steal! All the donuts were great and freshly made. Talk about value here! Amazing donuts. I'll definitely be back next time I'm in the area. read more

Krispy Kreme - Donuts Near Me - Austin, Texas

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I do not get donuts too often just because I do not have a sweets craving regularly. the service has always been fast and friendly every time that I've gone through the drive-thru and every time that I've gone inside when the light is glowing to get a free donut. The inside is very clean and has plenty of dining room. if you want to hang out. I regularly go and get my kolaches when I'm in a rush and now I can get some good quality and fast breakfast read more

We don't eat donuts. But... Krispy Kreme has DC superhero (Batman, Superman, and Wonderwoman) donuts for a limited time. A couple of days ago my boyfriend ordered a dozen of the DC donuts for delivery. He ordered directly from the Krispy Kreme site. However, they use Doordash to deliver. The order arrived and it was three dozen freaking donuts. Not his order and none superhero, by the way. We received someone else's order. He called Krispy Kreme and the manager refunded his money. We gave the three dozen donuts away to neighbors in our apartment complex. The manager also said if we stop in, the next dozen would be on the house. We just don't have time to get there so he placed another order for delivery. They arrived in the proper box but... There were no Batman donuts and only half dozen of the DC Superhero donuts. There should have been 4 of each character (we got 3 WW and 3 Superman). Made another phone call, got another refund. Oh, side note about that first wrong delivery, one of the boxes had a missing donut! Guessing the driver ate it? It was the only box not properly sealed. Overall, it's fine just because the manager handled both situations professionally. Krispy Kreme donuts are still as delicious as I remember. I think the last time I had one was maybe 20 years ago. I think I've had my fill for the next 20 years. read more

Krispy Kreme - Donuts Near Me - Austin, Texas

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The lights were out around 8:45pm making me think they were closed even though I checked online showing they were open till 10pm. I ordered online in advance and I thought surely maybe there was some mistake. I drove around to the drive through to see maybe if only that part was open. The speaker light was off, so I drove through to the window to see if anyone was there. No one... frustrated I started calling customer service to get a refund on the order I made. That when this girl popped up who seemed put out by my presence. She complained that I didn't announce myself at the speaker. Are you serious?! I let her know the light was off, so I thought it wasn't available. Please see image below as I think anyone could reasonably come to that conclusion. She yelled the light is not working! As if I am to know this?! Management needs to get the lights fixed, provide proper signage, and maybe work on their team's soft people skills. read more

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Went the the drive through to pick up some donuts me and my family have been craving as I roll Up to the window and ask for 2 dozens the lady interrupts me and says they only have original glazed strawberry sprinkles and 4 chocolate sprinkles I continue my order with 1 dozen original glazed and the next dozen 8 strawberry sprinkle and 4 chocolate sprinkle after I say my order she rudely screams thru the microphone to slow down and I repeat my order politely, she reads back the order with lots of attitude and directs me to the window it was a rainy night today so I grab the donuts pay and shut my window and drive off to avoid letting too much water in my car once I'm home I open the boxes only to see they are both original glazed not at all what I asked for truly disappointed I have 2 little kids at home that were begging me for donuts this morning and they're favorites are chocolate sprinkle we do not live close to any Krispy Kreme this is the closest location to us at 40 minutes so truly a disappointment from this store read more

Krispy Kreme - Donuts Near Me - Austin, Texas

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Yum yum yum! I was craving some sugar and these donuts were rich, sugary and so deeply satisfying. I got the chocolate, lemon sprinkles and creme filled donuts and all were absolutely delicious. The little donut balls sprinkled with powdered sugar were sweet little bites of happiness. Simply delightful! read more

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Great customer service she let me try the Oreo donut hole before I order and helped with my birthday freebie. read more

Krispy Kreme - Oreo donut holes and 3 Count Original Glazed Doughnuts - Donuts Near Me - Austin, Texas

The workers always have an attitude, I come here pretty often but every time i try to get the seasonal items they are always "sold out till tomorrow" ummm are we not making fresh doughnuts for the afternoon? read more

A review that's been a long time coming: My husband used to come to this Krispy Kreme and bring donuts for the whole crew at his former job. So we both love this place. But I get the feeling that this location does not get much business because it's somewhat out-of-the-way. Still, I order a dozen (regular) donuts every now and then through the TooGoodToGo app. Fast, easy service and delicious every time! read more

Disappointed again.... My adventure started at christmas, took the splurge, hadnt been for over 2 decades...it was magic, must of been those grinchy delights because somehow the workers now think donut mean sugar topping rather than dough-nut.. Everytime lately, last 2 times, the donuts are fried in oil too cool, cause theyre sopping in oil, and theyre grossly thick glaze is ruining it!!! You know now that im thinking about it, i think they saw me coming and gave me the shady donuts, cause they didnt give me the ones i could see on the shelf at all, was this some reverse discrimination...if so, hope you all end up disabled too! Then you'll know what real pain is read more

We ordered early online and ordered mostly all specialty donuts (which cost extra) When we got there they were out of ALL but 4 flavors of the orders we had! Basically just had the ones they sell at grocery stores. We live far & everyone was expecting this treat (we do it twice a year) they offered no solution or adjustment - so we pay twice as much and just get basically glazed!! They said they filled the specialty donuts just before we got there in the drive through. So Our ordering earlier did nothing?? And they were still open for several hours after that - they just expect everyone wants glazed for the rest of the night??? Ridiculous! & what company doesn't let people know that almost everything they ordered won't be there! read more

Krispy Kreme is one of my favorite donut places left. They are so hard to find too. So, I bought before I traveled back home to Richmond Texas. I bought three dozen 1/2 glazed with the other half chocolate glazed. My second dozen was the same and my third dozen was assorted. Gave one dozen to a friend. They absolutely loved and then I took two home for my family because we never get it. Everything was wonderful service food time. The only thing that I'm not too impressed about is the price. Donuts have gone up so much to compared to what they were I had no idea. I will be back when I'm out of town. Thank you for making my experience great. read more

Krispy Kreme sucks now , first time back in years ordered half a dozen of donuts and a hot coffee, donuts taste like if it's a week old . Also I ask the employee if the coffee was hot she stated yes "coffee was just made" got a cup of coffee no cream and no sugar . The coffee was super cold . Spend $15 on half a dozen and a small coffee just should have gone to Starbucks for a coffee we'll never go back read more

Drove all the way across town and South Austin to get their cinnamon rolls. They had a good excuse that the machine wasn't working or something. I asked for ugly old man discount didn't give me any. Make sure you check your donuts before I go home for the amount of hard work and money, they gave me two donuts that were shrunken look like little toddlers donuts in the box. I know they got hard workers, but come on management.! Specially, early in the morning to get my guest some cinnamon rose. They had none. OK, no more complaining. I'm just gonna go small Mom Pop next get cinnamon rolls. (call Head next time?) next time. Once again he lost my business! Hadn't been there in years because of problems before ! What a Drag cinnamon I wanted my cinnamon rolls! Did not "offer me a free coffee because of no cinnamon rolls! Whatever happened to making your customer happy ! Could you give me one small, freaking coffee, driving all the way across town. Just had promised guest Thanks for listening because no one else wants to hear it! Yakety yak, yak, yak, yak, yak, yak, yak, yak, yak, yak Yelp Yelp Yelp,Yelp"! read more

Krispy Kreme - They shrink two donuts Course I had to taste one kind of fresh - Donuts Near Me - Austin, Texas

Absolutely amazing I love the donuts and the was they handle bad customers is spectacular this dude was in there throwing his hands in the employees face and they way they handled it was amazing they put him in his place and he left over all amazing people and place love it I will be coming again read more

Krispy Kreme - Donuts Near Me - Austin, Texas

These are not it. I ordered through doordash and after eating salty and voodoo, you realize how low quality these are. And the fact they charge $17 for the 6 pack of tiny ah donuts. Not very fresh either. I ordered at 4pm so i guess i was askkng for it read more

Krispy Kreme - They didnt have to overdo it on the filling - Donuts Near Me - Austin, Texas

I love Krispy Kreme original donuts but their Thanksgiving flavors are SO sweet. I guess that's why they make them in mini sizes. I only tried the pumpkin flavor, it was way too sweet and not much pumpkin spice flavor. They look very cute and perfect for the holidays but I wouldn't purchase them again. My teachers were excited to try them. read more

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Used their restroom while getting donuts inside. They do not clean them. There was fecal matter ALL over the back of the toilet. The floor was covered in pee, and looked like it hasn't been moped in months. If they can't clean their bathroom how can I trust that their kitchen is clean if their bathroom is that dirty. read more

Terrible management. They have a sign on the door that says insufficient staffing DRIVE THRU ONLY. BAD MANAGEMENT I REPEAT.

Ordered 13 dozen donuts to be delivered on Valentines Day for a Resident event at work. Only two dozen boxes were dropped off. We spent over an hour on the phone with door dash customer service and Krispy Kreme to figure out where the 11 dozen donuts we paid for went. Eventually we were able to get in touch with a customer support representative from Krispy Kreme and had the order resent. The door dash driver just arrived with our SECOND attempt at donuts and only brought 2 donut boxes again. The door dash driver even said this time that Krispy Kreme only provided 2 boxes when we paid for 13. The donuts we did receive were not the donuts we ordered either. I understand it's Valentine's Day but this is absolutely ridiculous. I just want our donuts! Our residents are about to throw hands at this point. UPDATE: After wasting yet ANOTHER 30 min on the phone with customer service at Krispy Kreme. We got the order resent again. Finally on the third time, we received all of the donuts we ordered. It's absolutely ridiculous we ordered the donuts for a Resident Event to be delivered at 12:00 pm and did not end up receiving the donuts til 3:30 pm after THREE attempts. read more

Krispy Kreme - a stack of krispy kreme pizza boxes - Donuts Near Me - Austin, Texas

Stephanie gifted us 2 glazed donuts as soon as we walked through the door. We came in only to buy 2...we walked out with a dozen because she was so great, and the donuts of course were like delicious clouds of goodness. Thank you Stephanie, you are gold. read more

Live off of the glazed doughnuts seems the way to go:) Good variety....like the App and earning points idea..... Quality goodness... Easy to order online and pick up....only concern is that they are too close to walk to.........Austin, Texas is certainly worthy of the goodness. Already ate and shared....pics another time. On app pic is true to look and taste:) read more

Krispy Kreme - Feel like waiting at the door for a delivery:) - Donuts Near Me - Austin, Texas

Today is my son's bday, his brother took him there and told the employees it was his little brothers bday for a free dougnut and they very generously gave two donuts. One for each of them!, truly the best customer service ever, best employees, absolute legend, thank you read more

Recently came by sinice Krispy Kreme and Oreo have collaborated until April 18th, 2021 to bring you the: - Oreo Cookie Over-The-Top Donut which takes a chocolate dipped donut, adds a layer of cookies & creme icing, and is topped off with a HUGE Oreo cookie - Oreo Cookie Glazed Donut which takes a chocolate dipped donut, STUFFS it with cookies & creme icing, and tops it off with a icing drizzle and Oreo cookie pieces They were so good that I ate all 6 in just 2 days! As for the rest of my experience I received good service from the staff despite them being sold out of most of their donuts by noon! All in all, this place is ran well. read more

Krispy Kreme - Krispy Kreme x Oreo collab (Limited time only) - Donuts Near Me - Austin, Texas

The last couple times I have come it has been in the morning to get a cup of coffee as well as a kolache. I was informed that they could only do iced lattes and I prefer hot drinks in the morning so I got the brewed coffee. They offer 3 different flavors and I'm more of a creamer with a hint of coffee gal so got the donut flavored coffee. I will say I was honestly impressed with the kolache I got the sausage with Monterey Jack cheese and you will not be disappointed. It was the best and luckily for me I only go into work 2x a week or they would be seeing me everyday. read more

Always a good experience when the hot and fresh doughnuts are out and the food is the best they look great and taste great and the service is really amazing. read more

Can you believe we were able to get two dozen doughnuts for free? Krispy Kreme really went above and beyond, especially during the start of the pandemic, to recognize and provide appreciation for health care workers. My partner picked up these boxes and brought them to his clinic to share with his coworkers. Much appreciation and love all around. read more

Krispy Kreme - Donuts Near Me - Austin, Texas

I've been a customer for decades and they never disappoint at any location I've tried. So excited for Halloween donut special pricing. read more

Krispy Kreme - Halloween special donuts. Saturday special price with code Sweetortreat. - Donuts Near Me - Austin, Texas

Slow inside service and the donuts were stale and tasted old. The floor was sticky and dirty.

Y'ALL!! Yes, yes, yes to this place!!! Being from Atlanta, I'm a HUGE Krispy Kreme fan. I currently reside in Houston & the locations there are less than impressive. I was so excited to come across this location while in Austin for a weekend getaway. This location did not disappoint! As soon as we pulled in the parking lot, you could tell how busy it was! I was so excited. Once inside we were greeted promptly and they were making hot, fresh doughnuts (my favorite)! Large selection of doughnuts which was awesome! I will definitely be back for my Krispy Kreme fix the next time I'm in town! read more

Krispy Kreme - Donuts Near Me - Austin, Texas

I stood inside waiting to get a few donuts. No other customers present and got no service for about 3-4 minutes. Staff just looked at me. Two more customers walked in and were immediately asked how they could be helped. I asked why I could not get service and got no response. Place was dirty, employees look disheveled and just an overall bad vibe. Save yourself time, go down to Shipleys. Locally owned and super friendly. Better doughnuts too read more

This was my first time at a Krispy Kreme ever!! We got there around 10 am, so we missed the donuts fresh off the conveyor belt, so I'll definitely need to go back and experience those! We got a dozen glazed to go, another single glazed, and a cinnamon sugar donut. I warmed the donuts up in the microwave for ~10 seconds and that made them really good. If they aren't warm, they just aren't great. I loved the glazed the best. I couldn't even finish the cinnamon sugar- it was just way too sweet (and I have a pretty big sweet tooth). We also got 2 coffees. They were pretty mediocre, which was expected. Will be back! read more

Krispy Kreme - Cinnamon sugar donut (it's really sweet) - Donuts Near Me - Austin, Texas

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Very poor job at letting the public know they are closed. Google and Yelp say 6am and I am here at 8am with doors locked and drive through closed. Doors are incredibly foggy like nobody plans to work there the next week! If you are looking for donuts I would try another place first! read more

Just left this location to get the dozen of Scooby Doo donuts everyone is raving about and pure disappointment. The staff is struggling. I came inside because the drive thru was busy. No greeting no nothing and left with nada. Apparently they were sold out. 10/31 yeah ok good luck read more

$11 for a half dozen plain donuts. They've just priced themselves out of the running for me.

I was visiting Austin for the first time and wanted to have a Krispy Kreme doughnut so bad. I ordered through DoorDash as I didn't have a car. When I got the order, the donuts tasted like they've been sitting overnight and we're hard and we're not fresh at all. My silly craving went downhill really fast. read more

Dining room always closed so you can only get donuts by using drive thru. So, no free donuts when the neon sign turns red. Lame.