While Krispy Kreme donuts are always a 5 out of 5, this particular store was not a 5 out 5 experience. They didn't have any of the current advertised specials. Due to covid, only orders are drive through orders. The drive through order area with all the menu info was broken, so had to order without seeing what they had (which was challenging cause they didn't have much so we had to keep saying "do you have this?" - no- "or that?" - no - etc...). They also only accepted cash. And they couldn't get our simple order correct (a dozen donuts). What we rolled away with tasted fine. But the experience there - not so much. read more

Thanks to the team for the big order on 8/3/25!! I appreciate the effort and dedication to quality. Thanks!

Tried to get my birthday donuts and they told me they don't do that anymore??? I've never had a Krispy Kreme say that don't honor birthday donuts. Highly disappointed read more

Sunday morning around 9am. Hot fresh original donut-$1.29 for one. So good! Neon light flashing 'hot'. Drive thru friendly.

I was on my way to the house after leaving the bus station. I was after 8am and I was hungry so why not stop for some Krispy Kreme donuts. I should have paid attention to the fact that the hot light was not flashing. It was cold that morning so we decided not to get out the car and go through the drive through. The line was wrapped around the building. The first window has a sign on it that says order at the next window where you pay basically. We ordered a dozen glazed, half dozen cream filled and half a dozen sour cream. The lady at the window repeated it more than once. For a minute we thought the order would be wrong but it was not wrong. We opened the box when we got home and were disappointed. The donuts were pretty much hard. Fresh donuts are soft and tender. Next time we will only stop when the hot light is flashing or ask are these made within the last 30 minutes otherwise I don't want them. This place could also use an update. read more

I was visiting my mom down south. We were both craving Krispy Kreme. I placed my order online to speed things up. Upon arrival I tried to enter from the front door and it was locked. The line was around the building. When I received the 2 dozen, they both appeared cold and stale. I emailed corporate immediately. I didn't receive a refund nor was i offered a replacement for the donuts. The service at the restaurant was horrible as well as for the corporate office itself. How dare you charge $15 for 1 box of donuts and serve them cold and old. read more

I swear I lost brain cells at this place and I'm never coming back. We went through the dive thru and they got our order complete wrong. So I walked in and I literally had to show her a picture on my phone of the donuts I was talking about. Enough said, because I already feel like I'm losing more brain cells talking about it. read more

Oh man these donuts smell fantastic the price is steep today at 11.09 a dozen. So much for sharing happy saint Patricks Day. Good luck to all read more

Krispy Kreme - Donuts Near Me - Albany, Georgia

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Horrible service including employees hanging up the phones on customers and so called manager shun not willing to help and come to find out she was the actually one hanging up on customers and speaking very rudely read more

Amazing staff! Best doughnut in Albany!!!!!! My kids always feel welcome on every visit. Great location convenient to different food places.

My experience yesterday 2/14/19 at 5pm was horrible! None of the donuts were in the mark spot. Example it says strawberries and cream with 3 heart donuts in that spot and employee says naw that ain't what that is. There was 3 ladies in front of me and 3 behind me she took all of our orders at the same time and then filled our boxes, I felt horrible for the first lady that was patiently waiting for her 2 glazed donuts and the one behind me that was told they were now out of what she originally ordered. Also when I asked if my rewards could be scanned she said no this needs to be done before I start your order. If app rewards start falling maybe the employees should be trained again. Now for my biggest disappointment I ordered 6 cream filled with chocolate on top donuts and out of the 6 only 1 has had cream in it, of my 3 raspberry filled one had cream. Not sure if this is due to donuts being in wrong place or if they just left the filling out, either way we were disappointed. read more

Krispy Kreme - No filling - Donuts Near Me - Albany, Georgia

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Wow I love Krispy Kreme but this place needs work. Donuts were delicious as always but service was horrible. Went through the drive through and was told to pull up to the window. Sat in front of the window for 5 mins no service. Went back through the drive through still no service. Went in and no one seemed to know what they were doing! read more

I'm giving this Krispy Kreme store 1 start because of the service and the cleanliness of the store. The employees could honestly care less if they have any customers at all. They literally just show up for a pay check. The service is absolutely horrendous. The cleanliness is pathetic. Flour and dough caked up on all the walls, honestly very discouraging to look at. The only saving grace this store has is the fact that it's a red light Krispy Kreme donut and not much in this beautiful life compares to a melt in your mouth warm fried sugar ball. I hope the owner sees this and is able to change the culture before it's a complete loss. read more

When we first arrived the lady was rude and all she could keep saying was she was off the clock while on her cell phone yet she continued on to make slushies for her whole family and take literally 4 dozen donuts out the door with her, when asked if we was ping to stock her boxes before she left, she rushed out while shaking her head. Eventually a nice lady named Patrice came out and completed our order. Great donuts, not so good employees. read more

Krispy Kreme - a box of doughnuts - Donuts Near Me - Albany, Georgia

Worst coffee ever and absolutely awful donuts! I have been a long time fan of KK donuts but not on Slappey Drive. Not worth the drive!

Always good IMHO! We stop here every year coming back from FL. Service was great. Always fresh and tasty!! read more

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Ordered and paid online. I thought this would have made pick up easier. However still spent an hour in line only to get the wrong order. Was not going to spend another hour in line to get it correct. Normally like Krispy kreme but will probably not go back to this location. read more

If you want the BEST DOHGNUATNES try this place fhjdjfbf dvdvdhdv dddvdvdbbs dvdshjshsbs. Sdh

Hey! Went to Krispy Kreme before I got on the road to Atlanta because I didn't have time for breakfast. What a pleasant surprise to find still warm donuts even though the light wasn't on! Talk about a good deal, made my day! read more

It is the worst place I have every been! I wanted a chocolate Sprinkled donut and I only got original donuts! I wanted what I wanted! You guys need guys need to close down... immediately! read more

What can I say about Krispy Kreme except that it is the crack cocaine of doughnuts? These things are so not healthy but are addicting! This location has some tight parking, so do drive-thru service instead. read more

Krispy Kreme is probably my favorite doughnut shop. Stop in while the sign is lit up and get fresh, hot doughnuts. My favorite is the chocolate covered kreme filled doughnut. I love them hot, but they are also amazing cold. My only complaint is they taste so sugary that I feel like my teeth are immediately rotting and I just need to rinse and brush. read more

hot sign was on - need i say more... can't beat a hot Krispy Kreme doughnut even if it's almost midnight on a Friday - guess I shouldn't have told the wife about the app... read more

Krispy Kreme - Donuts Near Me - Albany, Georgia

Albany, Ga Krispy Kreme is always out of at least one of the type of donut I want to order. I've never been when I could get every flavor I want. The staff is not personable at all. read more

Krispy Kreme has always 100% of the time been awesome with the quality of it's product and with it's employees!

Very friendly staff! Best donuts east of Mississippi!!! read more

Krispy Kreme - I love donuts! - Donuts Near Me - Albany, Georgia

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This is the most unorganized Krispy Kreme that I have ever been to. The workers are ghetto and childish and since I moved here 1 and 1/2 years ago I have had more than 10 occasions where I walked in and up to the counter and sat there for 2 minutes and the workers in the back just looked at me through the window and did not even come to take my order and also they let cars sit in the drive thru and do not take their orders either. Poor performance, corporate should come look at this restaurant because it needs serious help with customer service read more

My kids love these donuts but what a pain! The wait is forever and the people working seem to not care. Very frustrating.

Came here because the hot donut sign was on tonight. They were somewhat busy due to it being a Saturday night. But we had the BEST customer service and great tasting donuts! It just really made our night that the cashier was so kind to us. You don't find that much in albany. I just had to give credit where it was due! read more

Hot, melt-in-your-mouth doughnuts. Need I say anymore?

Worst service I've experienced anywhere in a while. I'm visiting from out of town and just don't get what the problem with Albany, GA is. This place was by far the worst of my bad restaurant experiences here. It was on 7/22/17 around 9:30/9:45. The lady behind the counter inside was so rude to my husband and me. No greeting, just a staring glare and "what do you want?" As we asked for 6 donuts she just stared at us and when we hesitated to continue she scolded us with "I'll get it all." We continued to finish our order of 6 donuts, she went to the back to get 2 of the donuts, meanwhile we swiped our card for the 6 donuts and she came back pretty pissed that we did that because she wanted to charge us for 7 donuts which, she did. The whole experience was really confusing and frustrating because she made us feel so unwelcome and then purposely charged us for an extra donut. We realized that fact after we left of course. So very tired of being treated like this and Albany, GA so far in my opinion seems to have a bad track record for bad customer service. This was by far the worst of the bad service I received all weekend. read more

Sham! No free doughnuts. One person working herself to death dealing with hordes of people and no inventory!!! Shame on you Kristy Kreme

It's after 8:30 and there are no glazed. The cook just got there. That is sad, this isn't the first time thou has happened.