Trying to pass off a cold brew as a nitro cold brew. One of the worst Starbucks I've ever been to! read more

Starbucks - My "Nitro" Cold Brew - Coffee & Tea Near Me - Albany, Georgia

Whew! It's been awhile since I've been here! Closed for remodeling. But was it worth it? A resounding YES! The interior is all fresh and new. The long tables are reminiscent of dinner with family. Of course the beverages and crumbs are the star of the show--great (as expected). Congratulations and I'll have many happy returns. Bring friends and see for yourself. read more

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Ms. Bee and Phillip make you glad you stopped in. They're cordial and efficient. And in an age where surly is trending, these two baristas are a refreshing does of civility. read more

Worst Starbucks I've ever been to. The store is a mess, boxes everywhere. The bathroom was disgustingly wet?! And to top it off my drink was incorrectly made twice, I've ordered the brown sugar shaken espresso many many times before and never have I have had one this sickeningly sweet and pale in color... you know how your drink normally looks and then you really know when it's wrong. I'm not even remotely confident there's espresso in this as it takes like oak milk and syrup over ice. Had them remake it and it looks and tastes the exact same as the first one they gave me so I think they just have zero idea what the recipe actually is for this particular drink (I enclosed a photo of what is typically the color and advertised drink vs what I got). so now I paid $6 for a sweeper oatmilk drink that tastes horrendous. Thankfully I'll never have a reason to come here again as I'm just passing through town but as a warning, I don't think they know Starbucks actual recipes... read more

Starbucks - The correct way - Coffee & Tea Near Me - Albany, Georgia

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Starbucks is a consistent decision of return on cost. Their quality of product justifies its value. The food is good for a quick bite to eat, but their fruit filled refreshments are my go to. Service with a smile, hipster vibe lounge, and good music. I recommend Starbucks. read more

Normally I would give a 4 to 5 star rating however I did not ask for a burnt cheese Danish or burned sandwich. Y'all have got to do better and yes, i will be back read more

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Awesome Starbucks! It's definitely the best customer service I've experienced so far in Albany. When I visited, the drive-thru was wrapped around the parking lot, so I pulled into one of the Curbside Pickup parking spots. It said to pull into them and order on the app. Sadly there was no option in the Starbucks app for curbside pickup at this store, but it was no problem. I just placed my order and picked it up inside. I was greeted by kind employees all wearing masks properly, My two drinks were ready within minutes. I really enjoyed my experience at this Starbucks location, and I look forward to visiting again in the future. read more

Starbucks - Toasted White Chocolate Creme Frappuchino - Coffee & Tea Near Me - Albany, Georgia

The service at this starbucks is consistent only in the morning when it appears that the Manager is present, other than that be prepared to receive crappy service. Drive thru is a joke and workers lack customer service (no good morning or anything). I feel like most starbucks are consistent except for this one. read more

I've been coming to this location for the past 4 days ordering the same dragon drink. It's been right only twice (I go sometimes 2x a day). Today Desiree had to blend my drink as I forgot to say blended. She added the extra ice and it turned out almost perfect. Better than any of the others who gave excuses why they couldn't blend it right. We'll keep on trying. I don't get why each store makes one drink different read more

I hope they have the dragon fruit refresher with lemon aid. This is the best drink around. It is so good in this South Georgia heat. THANK MG. I HEARD IT WAS 105° today and it is not summer yet. We are in store for a record breaker heat wave! NOPE they don't have it. GGGGGGG's you would think they would just order more. Come on Starbucks get your shit together. Order more. read more

Starbucks is Starbucks. What makes it better is the service and these young ladies past the vibe check. I will return to this location

This Starbucks location provided me exactly what I needed and wanted. Coffee and good customer service. Located close to some major local hotel it's very convenient. They have early hours which is also great. Coffee tastes great and customer service was excellent. What more can you ask for ?? read more

I walked into this location to order a drink while I wait for my daughter to get off of her shift (she works here). She was not out front, but at least five other people were. Not. One. Single. Person. behind the counter greeted me or acknowledged me for 5 minutes straight. Soooo...I feel some kind of way. They don't know me, have never seen me, not that it matters... but Not. One. Single. Person. read more

Best customer service I've ever had at Starbucks. Had a problem with an order they fixed it instantly with a smile. I really am impressed with the baristas that were working tonight. read more

Absolutely the worst customer service I've seen in a while. Trust me, I'm in the food industry, I understand being short, I understand things are going to take longer, but to stand in line over 10 minutes and not so much as "Hello" or "Be with you in a minute" is ludicrous. You walked by all 7 people, besides us, standing there 5 times. read more

This place is oddly situated and kind of slow, but the coffee has been good every time. This probably my third or fourth visit to this location and the staff have been friendly in the past. The guy taking the order today is a bit timid, but he was good enough to make sure he understood the order. Of course, Starbucks is kind of expensive, but it just tastes so good. The atmosphere is good here. If you like to people watch hipsters, then this is the place to be. read more

Starbucks - Mocha frappucino - Coffee & Tea Near Me - Albany, Georgia

I usually have no problem with this store. It's usually great but the last 3 days they have shut their machines down at 8:10 so no hot drinks whatsoever. They close at 8:30. I went to another location and even though they were closed ( in a target store) they told me their machines stay on until closing time which is the way it should be. The manager of the Dawson RD/Westover store said the machines automatically lock so they can cools down and clean them. Not the case at the other store. Someone is wrong here. To me this is poor business. If you close at 8:30 then fix the machines where they cut off at 8:30. False advertising as far as store hours to me. I suspect they just want to get out earlier. I'd give it 0 stars if I could for that reason. It's not a way to run a business. So if you want hot coffee/latte you better get there by 8 or you're out of luck. Totally ridiculous business practice. read more

The website states they close at 11 pm we arrived at 10:10 and were told that they now close at 10:00. It is very inconsiderate for the hours to change without changing the information on all information outlets. As we were traveling from south Florida to see family in Georgia and had hours to drive, we sought out the Starbucks because it was open late and we are loyal customers. The employees were still in the store and customers were still inside, but they would not answer the phone or even open the window to inform us they were closed. The young man just pointed at the window decal several times and walked away! So if you are in this area definitely call fist don't drive the 6 miles off the highway out to the mall area to get there! read more

Unlike the spoiled miserable brats below, this particular location is my favorite. They know my name when I come in the door. The order is always right. The store manager is one of the best managers of any food establishment that I've been to. I drive over 200 miles every day so I visit a lot of places. I can't say enough about the staff and service here. I think most people do tend to forget the Starbuck's policy that if it's not right they will make it again. read more

Great service! I got my iced venti white chocolate mocha coconut milk extra shot of espresso just right. No line, cruised right through

My favorite of all the Albany locations! Coffee and staff are great, inside is clean and relaxing. The only downfall about this location is the way parking lot/ drive thru. I have seen 2 car accidents were a car was backing out of its spot hit a car that was in drive thru. I have also been cut in drive thru line from someone entering from other way. read more

Chill atmosphere. Music wasn't too loud. Plug ins around the room. Thanks for not having the AC so cold like most do. read more

Starbucks - Group meeting space - Coffee & Tea Near Me - Albany, Georgia

I go here very often and very early in the morning. Sometimes the service sucks sometimes the service is outstanding. I'm one of those people, I know what I like so I stick with it.....venti caramel macchiato hot with an extra shot of espresso. Most days it's perfect and then there are days like today. A waste of gas and $6 because my coffee was horrible. I can't describe in words how bad it was but it was bad!!!!! I have been given cups of iced coffee a number of times when I specifically ask for hot. Going to elements coffee, I like consistency read more

Slow slow slow. They either need to add another employee to the morning shift or better management. The barista apologized for the wait time to every customer in line and in the drive-thru. Pick up the speed guys. They had to remake my drink after an already long wait. read more

I have stopped in this Starbucks twice. Unlike the others in Albany, this is a traditional Starbucks with a drive-thru window. Friendly service with food and drinks consistent with other Starbucks. read more

Enjoy this place. They are a great group of baristas who truly enjoy getting to know their customers. I am surprised by the negative reviews. Businesses are going to be backed up and super busy sometimes. These drinks are made to order, not fast food cook aheads.. If u want a super quick beverage, go to a gas station and get a powdered mix cappuccino. If u want a beverage hand made by nice baristas, go to this location. Another point to make is, Starbucks standard is that if the customer feels their drink is not "perfect"., please let them know so they can remake the beverage for u. With that guarantee, I'll gladly spend my money here. read more

Our order was fast and correct. I always get the white chocolate mocha, hot. It was the best tasting version of my drink I've had in a very long time. read more

Came here for the first time, I was extremely disappointed in my drink. All the syrup shots were in the bottom of the cup. The first 3/4 of my drink was frothy water and the last fourth was straight syrup. Not a great first impression for my first day in Albany. Also the interior was pretty full when I was there, I was there around 5 pm. So beware if you're trying to work you might have to wait for a seat like my husband I had to. read more

I really love this Starbucks! They know me by name and ask me how my day was. I've never had a bad experience here. I come every day mostly because I love the staff so much! read more

My ex worked there, never got her first check, no calls back or anything. Been giving the run around for almost 2 months. Ridiculous .

This place is horrible ‍‍ You wait a while when you go in to order. They prioritize stocking above taking orders. They still mess up the drink in drive thru and never have the food I order or matcha powder?!? The only reason it's still making money is because it is the only drive thru Starbucks between Tallahassee,Fl and Tifton,GA. Go to the one in Target Totally worth getting out of the car read more

This is probably one of the worse Starbucks I purchase drinks at. They constantly mess up every order I make through the drive thru. Why just today I ordered green tea and they didn't have any so they asked if I wanted any other kind of tea instead of offering to make some new tea. I told the staff that I would wait for a fresh Brew and then had to go inside. After ten minutes I ordered the teas and they got all of the sizes wrong. This is a very common experience at this Starbucks. Just returned to same location and waited 15 minutes for another order I which the filled incorrectly. 01/23/16 Went again today and ordered a salted caramel mocha nonfat no whip. They of course put whipped cream in it. 01/24. This Starbucks is horrific. 2/5 waited in line for 25 minutes to then have my order incorrect. 2/6 Got my order wrong again. Still waiting for them to get it completely right or not have to wait more than 10 minutes in the drive thru. read more

Staff is always ready to take my order, even if I'm not lol. never seen them ignore a customer! However, the manager taking my order at my last visit yelled across the shop that my gift card was empty and it felt to me like something that should be discussed with a little more discretion. When I placed my order, she corrected me saying "oh you mean the ---." She came across as impatient with me and it was upsetting. Again, I've always gotten my order quickly and usually correct, but I don't feel warmly welcomed by the staff when I'm there. read more

I waited in line, by myself, and had 3 employees walk by me. None of the three ever said a word. After approximately 10 minutes I left and went to the one on Meredyth, where I received great service. read more

I had a bad day. Everything that could go wrong today did. My car broke down in the Starbucks parking lot. I had to call and wait on a tow truck. I went in to get a drink, I was almost in tears, and the cashier was so kind. I asked if it was okay for me to wait for the tow truck, it may be a few hours. Not only was it okay, when I handed the girl my money, she told me to put it away, I was having one of those days, and my drink was on her. I was there for almost three hours, and the cashier came to check on me to make sure I was okay. She truly was a ray of sunshine. Im only sorry I didnt get her name. read more

Seeing the negative reviews here really pisses me off to be honest with you. This is a new location with a brand new NICE FRIENDLY STAFF, a HUGE rarity in this area. When I USED to have to wait for a drink because you know they JUST opened and everyone was learning I was happy to wait because at least when it was done, it was done right and with a smile. A genuine smile. And guess what, if it wasn't perfect they'd remake it until it was right! Try getting that sort of customer service ANYWHERE ELSE in this hole of town. So @JoshC, I suggest either you try working a day behind the bar there and see how speedy you are in your first few weeks or ease up because no establishment is perfect but as far as Albany goes...this place is the Creme' De La Creme' of the area. They're still getting the kinks out and figuring out what works and who works. Oh, and the manager is on top of hiring and making sure the staff is as courteous and informed as possible. Ive been here as a customer from the day they opened the doors and I won't step foot into the other crappy Starbucks around here EVER again. read more

I came here and asked for a grande chocolate chip Frappuccino with extra chocolate drizzle like this was the ugliest drink I ever had at a starbucks she put the top on the cup and then poured the chocolate right at the top like I wish I had a picture and then asked me if this was my order and proceeded to throw my straw down while I had my hand out..usually I have a good experience here I hope they don't hire people to ruin my experiences at this establishment read more

whoever owns this location needs to really, really read the starbucks guidelines!!!!! slowest service ever!!!!!!. questions are asked that aren't suppose to be regarding orders read more

I've never had a problem with them before, but today which seemed super slow. I never received my coffee, when I asked they said there was no ticket so that is why I never got my drink. I'm not saying I won't stop coming, just sounds like they have technical issues. read more

I have been here several times since it opened and have not had my drinks prepared correctly on either visit. It is frustrating and higher priced than Dunkin or Krispy Kreme. I will try again after they have been open a bit longer (new site) read more