During my time receiving therapy at New Beginning Counseling, I saw Kathryn. I noticed that Kathryn…read morewould double charge me for one session (this continued for all of our appointments), and when I mentioned this, I was refused a partial refund. She also charged me for the free 15 minute consultation. She was 20 minutes late to the meeting, and she charged me for this time. I also agree with Teneshia's review. I felt similarly that Kathryn was not necessarily doing the job of a therapist but rather the job of judging. I felt Kathryn was often on her computer or phone, tuned out of the session, and she failed to be an active listener. To me, it felt like Kathryn valued doing minimal work and getting paid as much as possible. I have gone to other therapists before, but this was by far my worst experience. The customer service was poor, and the therapy provided...Let's just say I wouldn't consider it therapy by any means. If I were a potential client searching for a new therapist, I would avoid this practice as they are more concerned with milking vulnerable clients for money rather than providing a good therapy experience.

Let me start by saying that I had a consult, which is only supposed to be 10-15 min. which isn't…read moreenough time to know someone or what they struggle with. I had a meeting with Kathryn Alabi who, I guess is the owner of the practice. Cool, great, awesome. While I initially looked forward to this consult after reading her profile on Psychology Today I would say I was severely disappointed. Making assumptions, judgments, and unfounded accusations is not trauma-informed. I am allowed to advocate for myself. I also don't think feel that it is appropriate to talk at and down to someone. Communication is key and it takes two, but I digress. I think she thought somehow I wasn't aware that I know how therapy is supposed to work. Or that I was somehow one of those clients who is uneducated about Mental Health etc. Whatever the case may be, going to school and or taking trainings does not mean you are able to apply what you learn from books to life that takes time and experience. Another note some people just do the job for a paycheck. Not because they have empathy, compassion, or understanding. I think clients should be careful paper can look good when it's just inflation or ego and it is important to know the difference because it can do more harm than good especially when entering therapy for the first time. Therapy is a learning experience both for the practitioner and the client. In a way; like art it is subjective not all ideology, rules, or systems are going to apply to all people or situations. It is important for all parties involved to be open in the situation. Being a therapist the assignment is not to tell someone what to do how to live or when they should be past something. It is to guide, reflect, validate, actively listen, give feedback, create safe spaces, educate, help in making informed decisions, create a space where clients can feel heard and seen, be a sounding board, etc. Not everyone is for everybody so I completely agree we would not be a good fit while I am more than sure the other therapists at the practice are worth looking into and researching. While I am constantly looking for was I can grow, expand my knowledge, reflect on self, and improve my overall wellbeing, I am not willing to continue in the search.

Dr. Sesan is responsive, professional, and sharp as heck. She cares about her patients and even…read morehas a sense of humor. She fit my brother and myself in for an emergency session as a first appointment when she didn't know us and we were in dire need of psychological guidance. She also helped with insurance reimbursement (she doesn't take insurance, but is very good about giving you the documentation to submit). Highly recommended.

From the owner: Life sometimes presents us with difficult challenges. As a psychologist with over 25 years…read moreexperience, I can help you find meaningful solutions to life's hurdles. I offer individual and couples therapy and specialize in treating couples in distress, women's issues, depression, abuse and trauma, gay and lesbian concerns and life transitions including separation/divorce. I am a Certified Emotionally Focused Couple's therapist. Emotionally focused couples therapy is a highly effective attachment based treatment which creates more secure bonds between partners. My active, caring and collaborative approach to psychotherapy empowers others to make positive changes in their lives and relationships. Our practice, The Brandywine Center, has been providing psychological services to the community for 20 years. We listen. We understand. We challenge. We help. Our environment is warm, welcoming and nurturing. We are a group of therapists you can trust.

I called them twice in two days to set up an appointment as a new patient. I never got through to…read morean actual person, which is fine, & left a voicemail both times, as I was prompted to do. Days went by, & I just never heard back from them. This was the first time in my life that I reached out for help in regards to my mental health - to have been flat out ignored by a group of professionals who are supposedly there to help people like me was infuriating, & legitimately made my situation worse. If they called my back at this point, I would refuse an appointment out of principle.

Mike T is the worst, most aggressive and rudest doctor I have ever seen or encountered in my life!…read moreHe does not listen, he will cut you off talking, over talk you and try to over medicate. I asked what side effects of a medication he wanted to prescribe me, never answered that/ refused to answer that and then got a nasty tone when I kept asking! A doctor should be able to answer what side effects of a medication they are pushing to prescribe a patient! He has a serious attitude issue when you question him. Stay far away from this doctor if you can! He fishes for appointments, esp once telemed became a thing. Every time I saw him he would make small changes up or down on medicine and make you schedule another appointment every few weeks. I did this for 2 years and was dumb of me to continue to use him, but with COVID it was hard finding other doctors. Once he couldn't tell me side effects of the medication he was prescribing me and got verbally aggressive with his tone talking to me I decided to fire him as my doctor. One of the smartest decisions I made. I would never recommend him as a doctor. I never in my life had a doctor refuse to tell me side effects of a medication they were prescribing! BIG RED FLAGS!! No wonder he was the only doctor I could find without a wait list and I wish I looked at his reviews because that would have saved me from making a 2 year bad decision.

Dr Yacoub is great. He really takes his time with me and remembers personal details about my life…read more He always asks about my boyfriend and he takes his time explaining things. However, this office has some shady billing practices. The company that handles their bills disguises their phone number to make it look like you're receiving a call from the doctors office. Once you call back, you are forced to stay on hold for over 30 minutes before you even find out what the call is even about. When I questioned the rep about calling, he said I owed $150 from over a year ago. Never received a bill and I pay my copay every month. When I questioned the rep further he said oh never mind, "disregard the call" and it looks like I have a visit that was never sent to the insurance and they will send my account over to accounts receivable to sort out all my payments. Forty minutes of my life that I'll never get back. And they woke me up after working a 16hr shift! To say I'm a little irate is an understatement.

My therapist was on their phone for most of our sessions and the billing practices make me want to…read morescream. I was charged for sessions almost a year after I left the practice and am still trying to get the billing issue cleared up but they won't return my calls or give me any answers. DO NOT GO HERE, find a different therapy office that will actually help you and not make your problems worse.

They don't care about mental health. They stress you out before they will see you. How reckless! No…read morewonder ppl snap. This is called mental health? Torturing us? Making us beg just to been seen? Ok so they are accepting new patients HOWEVER they want your ENTIRE medical records BEFORE they will even schedule an appointment. I never heard of that before. I can't get an appointment because they need my life story. Bitch just set the fuckin appt and stfu. Or quit.

Just like another reviewer I was charged 50$ for missing an apt. My life right now is very very…read morechaotic. I updated my phone number with them within the past 6 months. But they had the wrong # for me, a # I never heard of. So I never got any calls for my appt. And I have a 1 and a half year old and a lot of appt's for a lot of things. This is the ONLY apt I have missed with Andrew Donahue. Little over 2 years ago I had Delores as a therapist. This is when I was pregnant. I had hyperemesis Gravidarum which meant I was throwing up constantly, I even had a nurse come to visit me at home weekly for fluids. My family was pressuring me to go to these appt's even though I felt too sick to. Anyways, after throwing up in her office and her telling me "She cant help me, she is not trained to." (I have Borderline Personality Disorder and PTSD). I missed 2 appt's with her 2 years ago. This gets brought up during my apt presently, and I am threatened with being kicked out. I thought a new year started things over? I felt abandoned. And that's the worst feeling for a BPD patient. And he did waive my 50$ fee, thank god, because if he didn't, I wouldn't have been able to afford food for my daughter. I am thankful for that. But it stressed me out more than I can put into words. And I felt attacked. They seem more about $ than really helping people. To have a therapist tell me she cant help me when I'm like...at my worst...That's so discouraging. I always liked Andrew but Delores threw me away like garbage. Like a scared, unstable pregnant person wasted her precious time with easier patients. My boyfriend also tried the therapy here and did not like it. So, my psychiatrist made me cry and feel abandoned over missing therapy with a totally different person who told me she couldn't help me when I needed help the most over 2 years ago. If a therapist can't handle humans with emotions what are you doing in the business? Oh, for $$ that's right. If you have BPD or Complex PTSD OR need help getting Disability: DON'T GO HERE! You won't get help. My clearly disabled older mother couldn't get disability after being fired from her job cause she physically couldn't do it anymore because they did not help. Now we worry about keeping a roof over our heads. This is all 100% true. I don't go out of my way writing reviews unless I REALLY feel like I need to. Never do this. I have a therapist at a different practice that would NEVER tell me she couldn't help me and wasn't trained to. She goes above and beyond to help me and that is how it should be. And I have missed 2 appt's with her, she brushed it off and told me don't worry she understood. THAT is someone who wants to help people who are hurting. And I am as unstable as they come. Now my father is beyond pissed at this practice, has been since I was prescribed medicine I never should have had. He wants me leaving here. Finding a new Psychiatrist is not something I had planned, but I feel like I HAVE to. What if I have an emergency and miss one...then I'm kicked out with no doctor or meds and that scares me. I really truly thought something over 2 years ago would be wiped clean. The one positive thing I CAN say about this place: The receptionists are all very nice and will work with you. Kind ladies. And Andrew is a very nice man, I just don't understand this all of a sudden. I already am paranoid no one likes me (BPD does that) now I really think they don't. I'm just uncomfortable now. I'm not going to say Andrew Donahue is a bad Psychiatrist because he's not. He is very very knowledgeable. I just don't like how those missed visits that long ago with someone who didn't want to see me anymore anyways should matter now.