My mom received care from Powerback Rehab in 2024. They sent me erroneous invoices for an entire…read moreyear before seemingly admitting their mistake and letting me know that I owe nothing and they would take care of things at their end. They sent this in May, 2025. In March 2026, they sent an invoice as if I still owed the entire amount. I responded letting them know what had happened. In April I received a dunning letter saying they will turn over the invoice to collection and legal. I would stay away from Powerback!

My father was admitted to Berkshire Commons in November 2025. Soon after, we received a call from…read morethe Powerback Rehabilitation Director of Rehab, Kate Johnson, informing us that my father would be eligible for Physical, Occupational, and Speech therapy, which would be authorized and covered by his insurance. We would be responsible for any small co-pays. My father's condition continued to deteriorate, and he was ultimately placed on hospice care in February 2026. In March we received a bill from Powerback and were surprised to see that Powerback had billed our insurance for ~36 treatments for $7,400 in under 2 months - or almost a treatment daily. In addition to this we received numerous notices from my insurance company that they were declining additional treatments requested by Powerback. Ultimately we were responsible for $620 of these charges which was very unexpected. As I told the Director of Rehabilitation Kate Johnson via phone, my experience with Powerback left me with a bad feeling in my stomach. I feel they were very quick to bill almost daily services but provided little or no feedback on what services they were providing and the expenses being incurred. More importantly we received almost no formal updates on my father's treatments and progress, other than a single comment in their patient portal and after I had visited with my father. It was not until we received a bill in March that we figured out what had been going on. While the staff were pleasant and their intentions might be good, I would strongly recommend anyone who plans to engage with Powerback to clearly define the treatment plan and measures of success up front. My experience is that Powerback was very very good at getting insurance to approve and then execute costly treatments but was less concerned about ensuring the treatments/communication were transparent, appropriate and keeping the family engaged.

If I could give them zero stars, I would. The rooms have a semblance of being nice until you see…read morethe bathroom floor, mopped with dirty water. Some nurses are great but but other are abusive, in that they scream at the patients. Rehab therapists are mostly good. The food is inedible, really. Did not taste anything as I was nauseated from the first day on. They dilute the orange juice with water, they cannot even put together a sandwich. And the water seems unfiltered. I had to place an order from Safeway to get some fruit and water as I was getting dehydrated. Do not send your relatives or friends to recover here, as they will ge only ticket.

Both my wife and I used Powerback/ProMedica in Exton PA. My wife was there twice and the difference…read morewas alarming. She was basically a potted plant as far as the staff was concerned. The food was less than appetizing and the therapy was virtually non-existent. She was offered no relevant training to make a safe return to home. Subsequently her orthopedic issue returned and she is once again in the hospital awaiting surgery. To be fair there was one fellow who was helpful and professional. The amenities seemed nice (with the exception of the food) and the facilities appeared clean. Sorry if this sounded like a rant, but a properly functioning rehab facility is crucial to a patient's full recovery and that doesn't seem to be available at ProMedica Exton.

At first I was very satisfied with the Mirmont Partial Hospitalization Program. Due to COVID, this…read moretook place online via video call, and despite not being in person, it was very interactive, helpful, and informative. I love the psycho-education program. However, when I began experiencing negative side-effects of the medications I was prescribed, Dr. Hoffman was pretty condescending and was adamant that I continue taking it- despite the fact that I was experiencing an allergic skin reaction. He told me to see my PCP if I was concerned, so I did, and the PCP told me to stop taking the medication immediately. Another medication I was prescribed was causing extreme mental and physical disorientation and distress, including inability to wake up in the morning (I slept through 5 alarms without reacting), slurred speech, stumbling and falling, bodily pain, and cloudy thoughts. Despite me telling Dr. Hoffman all that and that I did not feel safe taking it repeatedly, he was adamant that I continue to take it. "I will try any other medication, just not this- I don't feel safe taking it." I was subsequently discharged for "non-compliance". I would recommend the Mirmont program if you are not looking for any psychiatric services, but if you are looking for medication management, I would highly suggest going elsewhere if possible.

Mirmont Outpatient Broomall, PA…read more There is never a waiting list here and now I know why. Every patient looks the same to management, gets the same therapy, and the same diagnoses. It's a 'one size fits all' relaxation and coping skills partial program. They ignore information you provide. Partial programs are the highest level of care however Mirmont's therapists do not address specific needs or issues leading to child's partial hospitalization the way other partial programs do. Even the most basic outpatient therapy addresses specific needs. Management does not take ownership of any program or personnel issues raised whatsover and gives same rehearsed response to concerns raised.

If they told you that surgery is your only option, and you're getting ready to walk that Green Mile…read moreto the O.R., pump the brakes a moment and check this out. I was scheduled for a major spine surgery on Feb. 4, 2026. L4-L5 Lumbar Post Fusion. Just 38 hours before I was scheduled to be there, the insurance company denied my surgery. You can imagine my devastation. Enter Dr. Gene and Kinetx !! I had never been to a Chiropractor or physical therapy. I didn't know what to expect. I had electro therapy, massage therapy, manual manipulation, physical exercise, and most importantly, Dr. Gene and his unbelievable knowledge of the body and how it works. I hobbled in with a cane my first visit, and just reported back to work yesterday full time with no restrictions. Oh, Dr. Gene. You are the man !! Thank you.

Excellent in every way. Great physical therapy and spinal…read moreadjustments.As well as exercises to keep everything in great working order. 5 star s

Useless. Called to get help, gave me a bunch of nonsense about my insurance KHPE. They do not care…read moreabout patients only about money. Don't waste your time with this place. They simply do not care about people.

My daughter had been in 2 different PHP programs, 1 IOP program and even inpatient for 2 weeks…read morewithout really feeling any improvement. After only a short time at the Light Program in Exton she finally felt heard and understood. The staff was very kind and responsive. They answered all of my questions and helped my daughter feel a sense of worth. Up to our stay here I felt as though I had to fight for everything but the staff at Exton helped me navigate services and gave me a sense of comfort.

I can say enough about Attentive Home Care in Upper Darby. The owner is wonderful, caring, always…read moreavailable to answer your call and ready to help however she can. I contacted the agency to help with an old friend in dire need of home services. She now has a kind and compassionate caregiver that she really likes. We were involved with another agency, and it was disastrous. The aides were all very young, not very caring or kind and constantly on the phone. If you're looking for great care, forget the others and call Attentive Home Care.

From the owner: * PA Licensed Home Care Agency * Affordable Rates - Helps you Manage Costs * Provides Personal…read moreCare, Companion Care, Respite, Light Housekeeping. Medication Reminders, * Hourly, Weekend, Overnight, Live-In Care & Live-Out, in Private Homes, Hospitals & Nursing Homes * Excellent Services provided by a supportive and experienced team of Caregivers, Certified Nurse Aides, Home Health Aides and case managers * Serves Private Homes, Nursing Homes, Rehab Centers and Hospitals * FREE Home Care Assessments * Conducts Employee Criminal, Professional and Personal Background Checks * Serves Chester, Bucks, Delaware, Montgomery and Philadelphia Counties. * Available 7 DAYS per Week & 24 Hours Per DAY * Bonded and Insured At Attentive Home Care, we believe that caring, commitment, experience, reliability, professionalism and exceptional care are the ultimate hallmarks of caregiving. We believe that finding a home care agency where staff members and home caregivers truly love serving others are important to you and your Loved ones.