Customer service is horrible. All I did was call to ask a question and the lady was so rude. Very…read moresnappy and short tempered. She is definitely In The wrong business.

I came to this facility immediately after being discharged from the emergency room, hoping for a…read moresafe and supportive detox experience. Unfortunately, from the moment I arrived, things went downhill. Upon arrival, I was told to remove phone numbers from my phone before it was locked away. My luggage was taken, and I was told I wouldn't receive my clothes for 24-48 hours. I asked if I could at least have one outfit, and a security guard told me yes after checking my belongings. When I arrived on the unit, the tech who greeted me offered no orientation at all--no explanation of where I was, what the rules were, or what I was supposed to do. I had to rely entirely on other patients for basic information. Later, when I asked the tech to check with the security guard about my clothes, it seemed like there had been a shift change, because another guard denied any knowledge of that conversation. The tech told me she would get me one outfit, but throughout the day she kept giving me different excuses, clearly just trying to get me out of her face. Before her shift ended, she told me she'd get my clothes at 8 a.m. the next day. That didn't happen. I went over 48 hours without showering. When I continued to ask for my belongings, she told me there were people who had "been waiting way longer than me" and had a clear attitude. I finally snapped and was ready to leave until two counselors stepped in, convinced me to stay, and immediately got my clothes. Once that happened, my mood and outlook improved significantly. Sleeping here was awful. The nurses wake you up every four hours to take vitals, which is incredibly disruptive when you're detoxing. I barely slept at all. Phone access was another huge issue. The website is misleading--it does not clearly explain that phone calls can only be made in front of counselors, and at the time there was only one counselor available. That counselor was constantly busy, making it extremely difficult to call my family and let them know I was okay. I briefly saw a doctor who prescribed my antidepressant medication. However, I was told I had to wait for the pharmacy to deliver it--and it never came during the entire four days I was there. As a result, I suffered from night terrors, hallucinations, and extreme irritability, all of which could have been avoided. Many of the nurses were rude and dismissive. One serious incident involved a new roommate who began stealing my belongings. When I raised concern, a nurse mocked me by saying, "You're getting mad over a sandwich?"--completely missing the point that I had my wallet and valuables in the room. Another nurse (a heavy-set Black male nurse) told us he wasn't moving anyone and that if we fought, we'd both be kicked out. Instead of de-escalating, he and another nurse were provoking and unprofessional. I requested a supervisor. Thankfully, the director and her assistant handled the situation professionally, de-escalated it, and treated me with respect. Another major issue: this facility does not allow you to only detox. They push for a full rehab stay, and this was not clearly communicated upfront. I specifically came for detox only. Group therapy was also poorly managed. Detox groups were constantly interrupted by staff and rehab patients walking in mid-session--even while people were venting. It was disrespectful, disruptive, and made it hard to feel safe opening up. Overall, the facility felt severely understaffed, and asking for help often made me feel like a burden rather than a patient in need of care. The Positives The one standout counselor was Mr. James--an older, wise, kind man who was approachable and genuinely supportive. He made a difference. The food was also very good. I genuinely enjoyed every meal--breakfast, lunch, and dinner. Final Thoughts This place has potential, but serious changes need to be made in staff professionalism, communication, patient safety, and honesty about services offered. If you're considering coming here, know exactly what you're signing up for, ask direct questions, and advocate for yourself aggressively--or bring someone who can.

I love all the people that work here. They've done so much to help me and everyone just seems to…read morecare so much. Vicki Tillman is a truly incredible counselor.

My therapist unilaterally terminated with me after 12+ years and if I didn't advocate for myself we…read morewould have had only 2 more sessions. The director of the practice supported this even when I asked for a trauma therapist outside of Pike Creek to be consulted. I continue to try and heal from my experience. This was trauma therapy and I was so deeply attached to my therapist. We were in a rupture but had always worked through it in the past but I found out from reviewing my progress notes that an attorney was consulted to protect the liability of the therapist and practice and instead of repair, I was given a letter of termination. This is what I wrote: Twelve years ago, I was afraid to even put my feet in the shallow water closest to the shore. Slowly, I began to trust you enough to go deeper--where I could still touch the ground. You taught me how to swim. And through the years, as rip currents pulled us in, we always found our way back to safety. I was healing as we swam together into deeper waters, through bigger waves. In storms that threatened to undo the trust we'd built, our commitment to the process allowed the winds to calm. Time passed. I found my strength. Small strokes of consistent progress gave me confidence to let go, little by little, and swim on my own. And then--suddenly--out of nowhere, I felt a hand pushing down on my head. I couldn't breathe. I couldn't understand what was happening. It was you. Trauma swallowed me whole again--but this time, it pulled me under deeper than I'd ever been before. Your hand was the heaviest. And I can still feel its weight as I watch you swim further and further away.

I can't recommend Cam highly enough! She is skilled, intelligent and compassionate. The way she…read moreblends fitness and coaching is brilliant.

I can't recommend Cam highly enough! She is skilled, intelligent and compassionate. The way she…read moreblends fitness and coaching is brilliant!

I've had a very difficult time finding medical and mental health professionals that I feel like I…read morecan truly trust, and be myself with. Allison has quite simply been a God send. Her approach to therapy is just what an INFJ like me has been looking for for years. She's been helping me do the hard inner work that I've needed to do, and wanted to do, but not had someone really equipped to be able to help me until I found Body Talks Therapy. She has helped me to uncover important inner truths that I have needed to stand on, and false narratives that I need to acknowledge and reject. Meeting with her has been a deeply healing and transformative experience in the couple months that she has been doing therapy with me. As a highly sensitive person, I feel like she really gets where I'm coming from, and sees a higher realm of perspective that I've learned a lot about myself from. Also, she does appointments either in office, or via video chat, which works great for me because I'm over an hour from her office. I went to her office once, which was a lovely setting, but have done subsequent appointments via video chat ever since simply due to convenience (if it wasn't for that, I'd have to do sessions with her much less frequently). She doesn't take insurance, but I've been able to get reimbursed for my sessions from our HSA, so that's helpful. Highly recommend!

Allison is super awesome in every way. She is the best therapist I've ever had. She's terrific!read more

During my time receiving therapy at New Beginning Counseling, I saw Kathryn. I noticed that Kathryn…read morewould double charge me for one session (this continued for all of our appointments), and when I mentioned this, I was refused a partial refund. She also charged me for the free 15 minute consultation. She was 20 minutes late to the meeting, and she charged me for this time. I also agree with Teneshia's review. I felt similarly that Kathryn was not necessarily doing the job of a therapist but rather the job of judging. I felt Kathryn was often on her computer or phone, tuned out of the session, and she failed to be an active listener. To me, it felt like Kathryn valued doing minimal work and getting paid as much as possible. I have gone to other therapists before, but this was by far my worst experience. The customer service was poor, and the therapy provided...Let's just say I wouldn't consider it therapy by any means. If I were a potential client searching for a new therapist, I would avoid this practice as they are more concerned with milking vulnerable clients for money rather than providing a good therapy experience.

Let me start by saying that I had a consult, which is only supposed to be 10-15 min. which isn't…read moreenough time to know someone or what they struggle with. I had a meeting with Kathryn Alabi who, I guess is the owner of the practice. Cool, great, awesome. While I initially looked forward to this consult after reading her profile on Psychology Today I would say I was severely disappointed. Making assumptions, judgments, and unfounded accusations is not trauma-informed. I am allowed to advocate for myself. I also don't think feel that it is appropriate to talk at and down to someone. Communication is key and it takes two, but I digress. I think she thought somehow I wasn't aware that I know how therapy is supposed to work. Or that I was somehow one of those clients who is uneducated about Mental Health etc. Whatever the case may be, going to school and or taking trainings does not mean you are able to apply what you learn from books to life that takes time and experience. Another note some people just do the job for a paycheck. Not because they have empathy, compassion, or understanding. I think clients should be careful paper can look good when it's just inflation or ego and it is important to know the difference because it can do more harm than good especially when entering therapy for the first time. Therapy is a learning experience both for the practitioner and the client. In a way; like art it is subjective not all ideology, rules, or systems are going to apply to all people or situations. It is important for all parties involved to be open in the situation. Being a therapist the assignment is not to tell someone what to do how to live or when they should be past something. It is to guide, reflect, validate, actively listen, give feedback, create safe spaces, educate, help in making informed decisions, create a space where clients can feel heard and seen, be a sounding board, etc. Not everyone is for everybody so I completely agree we would not be a good fit while I am more than sure the other therapists at the practice are worth looking into and researching. While I am constantly looking for was I can grow, expand my knowledge, reflect on self, and improve my overall wellbeing, I am not willing to continue in the search.