My boyfriend and I came back from a trip to Japan recently and I was craving Japanese food. Upon yelping "Japanese food" on a Wednesday night, I was pleasantly surprised to see this restaurant pop up. The skewer concept reminded me of the street markets in Japan.
Parking- We found street parking easily on a Wednesday. There are also some lots nearby.
Wait time- thankfully, there was no wait. We were seated almost immediately. This restaurant is very much a small Japanese tavern style with a few tables of 2-4 seats- definitely not recommended for large groups. They don't take reservations, walk in only.
Ambiance- I absolutely loved the decor! It was such a vibe.
Food- We shared a chicken zosui and tried a wide variety of yakitori (skewers)- wing, heart, gizzard, tail, negima, flap, tongue, Wagyu beef, belly, bacon enoki, and quail eggs.
I was disappointed that they ran out of tsukune two hours into opening, so if you are wanting to try the meatball on a skewer, I'd recommend you going early otherwise you'll be disappointed like me.
My boyfriend and I both agreed that the chicken zosui was delicious. It was a very comforting dish. The skewers were ok. Nothing "out of this world". We also prefer the chicken skewers over the beef. Each skewer was about $3-4, with the exception of the beef, priced at $12.50. Our bill came out to a little over $100 before tip.
Service- The service was very, very poor. There was one male and one female taking orders and clearing tables. I suggest the manager give their employees a lesson on customer service. Especially at a restaurant establishment where if one intends to spend money to eat out as a luxury, we should be greeted and treated with kindness and respect.
Upon being seated, our server asked us if we wanted to order any drinks, we kindly declined and was given some sort of attitude. We seriously were just wanting to try the skewers.
Another encounter- our server refilled our water and left a huge strand of visible hair on our table. I was too grossed out to take a picture. And we know she had seen it when she removed our dishes, but she didn't apologize for it, just dismissed it. No accountability.
Another encounter- we were missing items from our order. When we informed the same server, she told us the estimated wait time was 2 minutes. We waited over 10-15 minutes for our chicken wings to come out. The table next to us got an apology for having to wait, and was compensated for having to wait. Meanwhile, we were just chopped liver. No apology, no accountability (again) for forgetting to place or check in on our order.
Lastly, the restaurant had died down by the time we were wrapping up. We had to flag staff to bring our bill. At first the male server said he'd be back after attending to something else, but after seeing us visibly annoyed, he came back with our bill first.
We sat by the restroom, near the area where food is being brought out. So there was no excuse to the lack of attentiveness.
The whole experience was just bad. I don't think we will be coming back. Spending over $100 on a meal to leave feeling disappointed was not great. Would not give my money to this establishment again.
PS- I noticed people complimenting on their onigiris. I was reading the reviews and it appears the establishment opened maybe 2 months ago, and already raised their prices from $5 to $6 for two onigiri. read more