The hot days of summer prompted us to seek an alternative to our usual cold treats. Wallace was AWESOME!! He was responsive and prompt and went beyond the call to service our Dog event. Yup.... the dogs loved the cold treat along with their human friends. The 2 legged kids loved it also when they could mix their flavors themselves. He arranged to have 2 days of providing out exhibitors with the cold treats....absolutely wonderful!!! Mahalo for the great community service and for making our event a great hit!!! We shall do it again..,SOON!!! read more

I am not reviewing the service itself. This review is specifically about a safety concern. On September 13, at approximately 6:10 PM, I witnessed the vehicle drive through a stop sign on Kolowaka Drive without stopping or even noticeably slowing down. The vehicle went straight through the intersection as if the stop sign were not there. Regardless of the quality of the service, this is a serious safety concern that I believe needs to be addressed. read more

The driver is very dangerous. He cut my wife and i off on 17-92 in Lake Wales. i pulled up next to the truck at the light asked him he noticed my car was approaching him already too close, he turned and told me to go back to me beer. i was shocked the elder man would speak in such a manner representing a family business. Unreal. read more

The first shaved ice that I have tried in Honolulu, this was ok. The cashier gave me the ball of shaved ice and then you can choose the flavor which was pretty neat. My favorite flavors were the li hing mui and blue vanilla. read more

Kona Ice Ohana - Shaved Ice Near Me

See all

3 stars is just for the shave ice and ability to pour your own flavors that you choose. Fun and innovative :) $4 for a classic size which is a regular cup size, so this place is definitely an affordable snack Okay, so why only 3 stars? If you have a shaved ice truck, so do you think is your target audience? Kids and their parents. Especially since this truck does school and birthday party events, children are who they mostly serve. With that being said, you would think the workers of such a kid-centered business would know how to interact with children OR to at least be decently nice to their customers right? Unfortunately, not this company. This truck was at my kids' school for an event. Luckily my son and I were literally second in line (and we luckily beat the crowd) right when they opened and started taking orders. Before ordering, a little girl who appeared to be in 2nd or third grade gave her money (which was only folded in half) to the man working. The guy rudely snapped at her to unfold her money. She accidentally gave too much money, and he again snapped at her in an annoyed tone to come back and get the extra money she paid him (on the bright side - at least he gave the extra money back to her). I was surprised at how cold he was to her When our turn came up, I gave him our name that our preorder was under, and once we got the cup of ice, I smiled to him and said thank you! No response, not even a trace of a smile back LOL later when I got home, my husband (who took my daughter after her after-school program) told me a similar story. He said kids walked away with their shave ice and cheerfully waved and said "thank you!" to the man working. He didn't even acknowledge them, but instead ignored them and looked annoyed In my opinion, customer service is important. You don't have to be overly friendly, but at least a "thank you" or being courteous to your customers (especially since most of these customers are young children) is expected. But man, this guy just seems bitter and must hate his life (and kids, apparently) - so why work in the customer service industry? I'm hoping this guy is not the owner as that would be even more shocking! read more

The older Caucasian man that has been operating the truck lately is super rude. I've encountered him during a kids birthday party and a school fundraiser within the last three months and he's been rude from the start of every interaction. Every response to basic interactions like questions about price and paying were met with very rude and short responses. He wasn't busy either time!! My kids and I were literally the only ones in line. I don't know what his issue is, but maybe he shouldn't be working a business that caters primarily to kids and families trying to have a nice time. All I know is that I will be avoiding this truck like the plague in the future if I see this man. Do not support. read more

a great addition to the party. everybody enjoyed dispensing their own flavors! highly recommend read more

Worst! People are rude, place is dirty and overpriced. Don't bother with this company. Everything was bad about them. There are so many better places to eat at. No aloha read more

Kona ice trucks have always been great at my kids schools. I was very disappointed yesterday when I gave my child money to go get some after school. She returned to say that the guy running the truck was very rude to her. The truck is higher then the kids so she passed her money folded to keep it together and he passed it back and told her to open it up and unfold the money. So she did. Then when she was passing it up, the wind blew it in half and he told her to unfold it again read more

Kona Ice Ohana - a handwritten poem - Shaved Ice Near Me

They do popups here and there. Simple setup. Easy for kids and all ages to order and pump their choice of syrups onto their shaved ice. The kiddos always enjoy so mahalo nui! read more

We contacted Paul at Kona Ice for a fundraiser for the first on-campus family event at my son's school since the pandemic. He made things INCREDIBLY easy for us, and I would definitely work with him again. We had the event set up in two emails. For a fundraiser event, he gave us back 25% of the evening's sales. He showed up right as expected, and needed nothing from me during the event. He followed up with me the next day to let me know our portion and asked where to send the check. The self-serve syrups are fun for keiki. So so easy, and it helps the school and a local business/franchise owner. Win-win. read more

Kona Ice Ohana - The truck - Shaved Ice Near Me

NEVER EVER AGAIN!!!!!! This was our first time going here to help fundraise for my kids' school. The extremely old man was rude. Yelled at my kid bc he didn't see her name on the prepaid list. Yelled at the kids to "unfold" their money and gave it back to them. Inconsiderate to park his truck so that the kids could wait in the shade, instead they stood in line for over an hour in the scorching hot sun. Kids waited over an hour or more in the heat. I heard a parent say he waited an hour and a half and said he was not going to do that again. If you do not have patience to work with kids, and "serve" customers, then don't. Junky junky snow cone is what it is-- do not waste your money and your time. There are plenty real shaved ice establishments that have entirely exceptional customer service and their have actual shaved ice that is yummy. Don't you dare yell at my kid. read more

I had the pleasure of renting kona ice truck for my daughter's 8th birthday. First of, there's only 3 kona ice truck in oahu (you have to go to their website). I first called adam (ewa/kapolei) who is very responsive but was unable to come at my party time, so i moved on to wallace (Mililani) who was available, responded quickly as well and was able to give me some personal info to get his gate pass (for military base). The party prices are the same which is $120 for 45 cups (i forgot the minutes) (w/a choice of free ice cream) (theres a $200 for 1 hour for i think 80 cups) i told wallace who came on time that once all kids got their cup, he can go.. (i only ended up giving him extra $5.00 since i exceeded the 45 cups and was then priced at an added $2.50/cup). Wallace came on time. He even gave a Lei to my daughter. The kids loved it! It was such a hit! Very cheap price than adding another "birthday activity that starts at $250-300/hour". Both kids and adults enjoyed the shaved ice! Will definitely rent kona truck again for my next party! read more

We have contracted Kona ice twice in the last 6 months to show our staff appreciation and Kona ice has delivered. They always go above and beyond! Highly recommend them for any event! read more

Kona Ice Ohana - Kona ice for TAMC logistics staff - Shaved Ice Near Me

Wallace was amazing!! Prompt, courteous and delicious service!! Our pre-wedding party guests were thrilled with the traditional Hawaiian after dinner treat with plenty of flavors to customize their generous size (kiddie size) shave ice. Thanks again Wallace! We'll see you again soon. read more

Kona Ice Ohana - Kona Ice truck all aglow on the left. - Shaved Ice Near Me

MOBILE SHAVE ICE TRUCK with FLAVORS ON TAP I didn't realize this was a franchise which actually started in Kentucky 5 years ago. Now they've expanded into 41 states with 220+ trucks that are reminiscent of the ICE CREAM TRUCKS that used to roam the streets back in the day. Only difference is this one has gone through the PIMP MY RIDE treatment and plays jammin music and serves shave ice. All the kids at the park yesterday stopped and ran to this truck when we HEARD it (yes, we heard it long before we saw it): http://www.yelp.com/biz_photos/9Gw80YGwVQZwOcAkA7NOaA?select=n7Kg7sCERHyuQ-87qHL7BQ#QRCLYst1bk6xpEzR2qIcRA This mobile truck roams all over the place, but you can book it for your next outdoor party, sporting event, or festival, especially on a hot day. PRICING for parties: $50 for 20 keiki (or 15 regular or 12 king kona) $100 for 40 keiki (or 30 regular or 24 king kona) FUNDRAISING: They do a % of sales back to your sports team when you hire them to stay during your games etc. Or you can sell prepaid cards. Call them for details. TEN FLAVORS ON TAP The kids get to "decorate" their own cup of ice with the 10 various flavors on tap on the side of the truck or many more flavors inside the truck, including li hing! http://www.yelp.com/biz_photos/9Gw80YGwVQZwOcAkA7NOaA?select=n7Kg7sCERHyuQ-87qHL7BQ#grvCP7dHYN9B0fNwQg8myg http://www.yelp.com/biz_photos/9Gw80YGwVQZwOcAkA7NOaA?select=n7Kg7sCERHyuQ-87qHL7BQ#GQpAIr0Vfh5TBMCsipPgrg For the shave ice yetis out there like me, this ice is not as fine as Waiola, Shimazu, Ailana or Your Kitchen and the flavors aren't homemade, so if you are looking for that, do not look here. If you need a COOL idea for your next event, this is definitely a conversation piece -- my kids had a blast while they were making their shave ice masterpiece. We found enough quarters to buy the $3 keiki cup (with ICE CREAM on the bottom!): http://www.yelp.com/biz_photos/9Gw80YGwVQZwOcAkA7NOaA?select=n7Kg7sCERHyuQ-87qHL7BQ#n7Kg7sCERHyuQ-87qHL7BQ read more

See all

Paul at Kona Ice is very nice, accommodating, a pleasure to work with. Our church has hired him on numerous occasions for various events, and each time the kids, families, EVERYONE loves it. I love that the truck is so colorful and fun. It really adds to the spirit of the event. The self-serve syrup makes the service move quickly so that the line doesn't get too backed up. And the best is that if you ask for ice cream at the bottom, you get it! I highly recommend Kona Ice truck. read more

Kona Ice Ohana - Shaved Ice Near Me

Shave ice is supposed to be fun. Please change the lady that works in the truck at Koko Head Park on Saturdays. She's always rude and told my daughter "Hurry Up!" She also tried to give my young daughter the wrong change, I'm sure on purpose. Count your change everyone. Never going back. read more

If I could give zero stars for a review, this company definitely deserves it! This was my first and last time to this business. The man operating this so called shave ice business (if that is what he thinks he is serving.) was rude not only to me but to other parents and children. I ordered some "shave ice" that was only to support the school. My daughter told us he yelled at her for thinking that she was on the prepaid list, which she was not. I would rather give the money to the school instead of this rude person who sells boot leg shave ice. read more

Kona Ice has been serving their tropical shaved ice at several eat the street events. Although basic and a little pricier than other shaved ice stores, ($3 for a small Keiki size of basic shaved ice, and $5 for the large, but $1 off if you have the Malama Card), it's the only truck that sells shaved ice at eat the street, so it's a delight for my kids, especially on a hot sunny day. What's neat is that you can help yourself to the different flavors on tap, but there's not much flavors or other toppings to add with a small serving for a high price. read more

Kona Ice Ohana - Shaved Ice Near Me

See all

This is a food truck vendor serving flavored shaved ice. It's conveniently located at the end of the hiking trail of Koko Head mountain. The locals already know this but Koko Head trail is one steep, crazy, heart shattering trail that tests your stamina as well as patience. So to end the adventure with refreshing sweet flavored shaved ice only makes sense. Kona ice has a HUGE selection of flavors to pick from. They can add the flavor for you or you can even help yourself as they have some flavors to be dispensed outside. They'll also tell you, you get a free scoop of vanilla ice cream with every order. Also a side note: they accept both cash and card! So, I got the lychee flavored shaved ice with the ice cream. Why not? It was a treat yourself kinda day. I loved it. It did get a little too sweet for me half way through but that's because I only like sweet things in small doses. I wanna go back to here again and next time I would like to try their green apple please. Check them out. read more

Two stars for being mobile. The ice was super crunchy and not shaved or fine. The syrup runs through it. The syrup wasn't special. We like supporting local, and we like Kona, but We will never go again. read more

Paul was amazing and the KONA ICE TRUCK was a total hit. We had a 12th birthday for our nephew and I emailed the Kona Ice crew to set up a rental. My email was responded quickly and we got things wrapped up in no time. Prices were straight forward and we were given options. This is a fantastic addition to any party. The adults were as excited as the kids. Thank you Paul!!! read more

Kona Ice Ohana - an ice cream truck - Shaved Ice Near Me

I got to try Kona Ice since they were one of the few food stands at the Honolulu AIDs Walk 2013. They technically weren't a stand though, they're a shave ice truck! That actually has more than eight pour your own syrup built into the side of the truck. That is genius, but I hope they cover it up when they're driving! Like a lot of shave ice places the ice was soft as snow. The syrups were way above average. Clean and bright is the only true description that pops into my head. They have some exotic flavors. I had tiger's blood which I forgot exactly what it was, but it was good! I added ice cream to my order which they did not charge me for. Not sure if that's standard. The ice cream was a delicious vanilla that I could tell was far above the average ice cream you typically get. As for the worker's they were very friendly and professional. The truck is absolutely adorable and hard not to spot since it's so colorful. The prices were a tad more pricier than most places, but the quality of the ingredients seem worth it. I would definitely try other flavors if I ever see them around again since it was a perfect treat for a humid sunny day. read more

Kona Ice Ohana - At the 2013 Honolulu AIDS Walk in Kapiolani Park. - Shaved Ice Near Me

Don't confuse Kona Ice with a "shaved" ice truck - because it's not. If you do, you're likely to be a little disappointed (like me) since their ice is crushed, not shaved, resulting in a completely different texture and consistently. Having said this, Kona Ice is a fun treat. They have a cool machine that crushes the ice in one second (literally!) and a nifty contraption that packs and shapes the ice in another second (again, literally!). There's also a dispenser on the outside of the truck that allows to you choose and add your own flavors. Because of these, you don't have to wait in line very long for your ice treat. Option of adding ice cream to your order. However, they forgot the ice cream in my friend's order :-( read more

Arrived on time! Made sure all my party guest was happy. Kids loved making their own flavors and shave ice was ono! Def reccomend

There was an event today at Mokapu Mall! We were promised food trucks -notice plural food TRUCKS but alas there was only one, Kona Ice! Thank goodness they came through and my little one was happy with his shaved ice! The uncle in the food truck was really nice and offered to give us a scoop of ice cream at the bottom at NO extra charge! So of course I said "OooOOO yes please!!" We got 2 keiki sized cups $3 each with an ice cream scoop at the bottom. There were plenty of flavors but I chose watermelon, Apple and banana. :P I have to give them 5 stars because although my whole experience was short and sweet (as it usually is with shaved ice), I loved the whole experience! This food truck really stood out to me because I loved their self serve concept. It's exactly why so many people love frozen yogurt aka froyo places. People tend to be picky and like their food and drinks a certain way. This food truck had it down because the guy inside just hands you an ice cone and you can pour the different shaved ice flavors yourself at the side. So you can get as much or as little flavor as you like. My keiki loved their shaved ice too! read more

Kona Ice Ohana - When I was half way through I saw the ice cream scoop underneath. I had forgotten about it. It was incredible! - Shaved Ice Near Me

About once a month, on a Wednesday, the Kona Ice truck parks outside of John H. Wilson Elementary School. There's 3 different sizes to choose from small ($3), medium ($4), and Kona King ($5). You can also request for a scoop of vanilla ice cream for no extra charge. There is a list of syrups to choose from or you can put your own from the syrup pump on the side of the truck. Every flavor that I've tried is really good especially with the ice cream. read more

Kona Ice Ohana - King Kona size. Melona flavor with Ice Cream. Yum!!! - Shaved Ice Near Me

I'll admit I was a little skeptical about this... but the Kona Ice truck concept is pretty neat! They came to an event and were serving their signature snow cones. Please note that it's not shaved iced, it's coarse and more like mainland snow cones. Although the ice may not be soft, the flavors are delicious! And you can add as many as you want! You can also opt to put ice cream inside! After ordering from the window, you'll get a plain Kona Ice because there's a self-serve syrup station on the outside of the truck. There were at least eight different real-fruit flavors to choose from. I choose to go with Watermelon and Lemon-Lime. The syrups look very concentrated, but they weren't too sweet and not watery at all. Just keep in mind that dispensing your own syrup will get a little messy. The syrups left my hands feeling really sticky afterwards. The price point for a snow cone-type treat was a little high. I believe it was around $6.00 for the largest size. I would probably go for shave ice before going for this. But it was refreshing, delicious and i noticed that this didn't melt that quickly, which was nice while I was eating it. If this was the only option around at an event I'd definitely come back! read more

Kona Ice is a good place to go when you are looking for a snack. Kona Ice is a truck that goes around cities and lets people come and get a shaved ice that is under ten dollars depending on the size you get. The workers are always nice and understanding when you want multiple flavors. It is a cheap, cold, tasty snack. It comes in multiple sizes so you can get a small one for a lower price and a big one for a larger price. The Kona Ice trucks are always so festive so there is usually sine tropical music on while the truck looks like it went through a festival for hula dancers. Some Kona Ice trucks have it to where you can choose one of their more popular flavors and put in the flavoring yourself, but if you want one of their more exotic flavors you can ask and they can get it for you. If you ask for an exotic flavor and they do not give you enough flavoring you can always go back and ask for more with no extra cost needed. Sometimes it is so popular that it takes a few minutes to get to the front of the line to get your icee but it is all worth it in the end. The workers keep their hands covered with gloves. So you can stay safe the Kona Ice workers keep their hands covered with gloves and usually offer hand sanitizer if you would like some. read more

If I Could do less than 1 I would! Our kids sat in the parking lot of our gym waiting for the truck that was scheduled to come! This was the highlight of the summer for them that they worked so hard to earn! 70 kids waiting and the truck never showed up. Such a disappointment for these girls that worked so hard to win this. Would never recommend to anyone. read more

Horrible customer service in Wisconsin. do not respond to any calls or emails, screwed up booking and then refused to speak to us via phone or email which caused us to cancel a party due to their lack of professionalism even though we had the emails stating there would be no conflict with the date. Would not recommend to anyone! read more

Dee-lish.... Super tasty and lotsa flavors! Lilikoi... YUMMY! Great idea for kids' birthday parties, reunions......any special event! Ask for Laura, she is the owner and a pleasure to work with! read more

Kudos to Kona Ice for being part of the St. Theresa School Family Fun Fest yesterday. Being this Fest was our first, it was great to hear that school made money with no upfront investment. With nice warm weather coupled with active K-8 students enjoying Extreme Fun attractions, no doubt there was a line snaking around Kona Ice for most of the afternoon into the evening. We look forward to having you back Laura!! read more

We had the Kona Ice truck come for are wedding and we received rave reviews! Everyone LOVED it! It was the perfect treat on a hot day. We are extremely lucky to have worked with Paul and Debbie. We were happy that they did not use plastic disposables either. The prices were reasonable, they were prompt and the shave ice adds a great deal to any occasion! Highly recommended! read more

Kona Ice Ohana - Shaved Ice Near Me

Hired "Kona Ice" to provide shave ice with ice cream for my sons 4 year old birthday celebration . They came to KCAA pre school in Hawaii Kai and served Approximately 130 kids and teachers within 90 minutes. First class all the way , recommend Kona Ice for any get together or event . read more

I don't know if the company is racist or if it was just the girl running the truck. We deal with it enough out in town but to come into our neighborhood /housing and do it to kids that don't understand is just WRONG! This kona ice truck shows up at the community center in the Hale Moku /Hokulani Residents and refuses to sell to the residents who are military. Would only sell to the locals. Needless to say, I called security on her. read more

Kona has the most perfect snowballs! The flavoring is always just right. We won't go anywhere else but Kona!!

The guy that was driving the truck was blaring his music. When we walked to the end of the street the guy looked at us and just kept on driving. read more

Kona Ice saved the party. The driver still came to our outdoor party that went from sunny to a huge rain storm! When the rain passed everyone enjoyed awesome slushy's! Great customer service, commitment, and product. read more