first time visit, and they ruined my dress. I took the…read moredamaged dress back the next day to complain, and the lady behind the counter told me the young man who took my order was new and should have told me that the dress may be ruined if dry cleaned due to the material. when I told her I was not warned of potential damage when I dropped it off, and when I picked up all the clothes from him, he didn't even mention that the dress was damaged, even though there's a note, from the cleaning crew, attached to the dress to 'inform the owner of damaged dress'. I saw the note after I got home and found out the dress was completely ruined. She told me she'll ask her manager to call me and gave me her manager's contact number, and said that typically I will get a refund for the damaged dress. I never received any returned call from the manager. when I emailed her manager and left several messages with the manager, it was not returned. after 2 weeks of no response from the manager, I ended up disputing the charge with my credit card company (thank goodness I used cc). bad service, bad quality, definitely NOT going back!!!!!

I'm extremely happy with the service I received. Two buttons popped off the cuffs of my favorite…read morejacket, so I called ahead and a woman answered promptly and confirmed they could help. I stopped by a few minutes later, they took my contact info, and about an hour later I received a text saying the repair was complete. When I returned, the staff member (a brunette with long hair) told me that not only had she reattached the two buttons, but she had also reinforced the other two at no additional charge. I was genuinely impressed by her attention to detail and professionalism. Highly recommend!

The owner was super friendly and went above and beyond for me. My pants weren't ready when I went…read moreto pick them up (totally my fault because I brought them in late), but he was kind enough to deliver them to my house. That kind of service is hard to find these days. He was truly a lifesaver! I'll definitely be coming back.

I went to this dry cleaners because of their excellent reviews. It was my first time there, and I…read moredemanded that my items be ready within three days even though he had told me they needed four days. The gentleman was a very accommodating got them done within the three days that I had asked for, but of course I showed up on the fourth day. He was very sweet about it and said oh I was waiting for you and you didn't show up, but all of your items are ready. What a wonderful man thank you. I will be back.

I've used a few laundry services in the area, so I'm not new to this, and I can honestly say…read morenothing compares to The Dirty Hamper. What stood out to me first was the customer service. They're responsive, professional, and genuinely pleasant to deal with, which makes a big difference when you're trusting someone with your clothes. The quality of the wash is consistent every time. My clothes come back fresh, clean, and neatly folded, not rushed, not overlooked, just done right. They're also reliable. Everything is ready on time, no delays, no confusion, no having to follow up or wonder what's going on. It's clear they take pride in their work, and it shows in the results. If you like your clothes clean and your peace of mind intact, just go here.

Starters... I cannot not emphasize how much I freakin luv this place. From its employees to the…read moreservices & care they provide. Absolutely worth it all; especially if you don't have time or don't own a washer/dryer! They have this oxidation system that leaves your clothing not ONLY smelling good but, feeling great too the touch! SO, if you're too busy or, lyfe just has you by the balls (Metaphorically speaking). Give this place a go, you won't regret it!

They provided quick and excellent service. The staff was helpful and friendly. Their prices are are…read morevery competitive.

Absolutely flabbergasted at how this establishment is ran. Where do I begin?…read more I don't understand how it's possible to give another customer someone else's order. I get that people can have the same name, but what's the point of asking for a phone number to pick up an order if you're only relying on names? I had asked my wife to pick up my order since I've been working a lot and needed my clothes for work. When she arrived, she was told that my order had already been picked up. My wife explained that wasn't possible because I was at work. Despite this, they insisted that I had someone else pick it up and wouldn't listen to what she was saying. She assured them it wasn't possible since it's just the two of us, and I was clearly working at the time. At this point, another worker gets involved and asks to see a picture of me. I think that's an absolutely insane thing to ask, basically assuming my wife is lying. They hadn't been too apologetic too. My wife calls during this and explains to me the situation. I ask what can they do to remedy this? One worker asked the other, "Are you sure someone in the family didn't already pick it up?" The other worker admitted their mistake, saying, "No, I messed up--I gave the order to someone else." Shocked, my wife asked what they planned to do about it. They told her to give them until Friday. Frustrated by the lack of clarity and the conversation going in circles, my wife requested something in writing. Please see the attached photograph. Not only did they give away my order; one of the workers insisted my wife was essentially lying - taking no accountability on their end. They offered no solution; no type of peace of mind and nothing for their mistake. The next 2 days; I waited to see if they would call me or text me - and it was radio silence. I get the text message today that my order is ready; so I head over. When I checked in, the worker apologized once, saying they were sorry for giving my order to someone else. That was it--no coupon, no credits, nothing. The ultimate slap in the face was being made to pay. Excuse me--what? You lose my order and can't even do the bare minimum to make it right? Instead, they applied a discount (even though I had already used a 15% discount when I dropped off my clothes). I wasn't about to argue, but this was absolutely ridiculous and incredibly disappointing customer service. It's not about the money, it's about the principle! I'm frustrated at how they handled this situation. I had just started using their service but unfortunately they lost a customer.

I took a pair of slacks from a suit I wore for a funeral from the previous week. I had pricked my…read moreknee on a rose thorn bush and a fair amount of both fluid and blood soaked the knee part of the pants. I checked Yelp and found this highly rated dry cleaner. The first time they ran it through, the stain was still there. They ran it through again, and the stain was completely gone. I was very happy as this is my favorite suit and I didn't want to throw it out. Thank you Lucy Cleaners for taking such good care of me.

I tried Lucy's cleaners out for the first time after dropping in to ask some questions a few times…read morewhile going to the barbershop next door, the guy that I've interacted with on multiple occasions has always been very nice and helpful. I went in to ask about getting a few of my work shirts altered and it was super easy, I didn't need to wait for a specific person to be there to take the measurements which I've run into before and with a busy schedule that can be tough, so this was very convenient for starters. They made the alterations for me and when I went to pick up and try on they came out great! I will definitely be back for my alterations in the future. Haven't tried out their actual dry cleaning services yet but that's next on the list. Highly recommend for alteration needs great prices as well!

Love this place!…read more Tina and her husband are always friendly and welcoming and their service is top notch! I trust them with all my alterations and their prices are very reasonable for what they offer. Been going for a few years now and I don't even consider going anywhere else

Tina is so sweet and welcoming! For a wedding, my husband got his suit hemmed on the sleeves and…read morepants. I got my dress hemmed on the bottom. Pricing is great and we were really happy with the alterations! I also got my wedding dress cleaned here a few years ago and with all the embellishments, it was handled with great care. Highly recommend this place!

I needed a quote for dry cleaning a king-size comforter. I called three local dry cleaners--two…read moreprovided reasonable estimates over the phone (around $40-$70). This one was the only place that insisted I bring it in to 'see the size and weight.' I drove over with the comforter in a plastic bag. While I waited at the door with the bag in my hand, the guy glanced at it and quoted $85 on the spot. It felt like a waste of my time, especially since the other quotes were significantly lower and given remotely. I ended up going elsewhere for less than half the cost. It would be helpful if he could've asked the right questions and quoted over the phone.

Stopped in to get a quote on sewing a couple of detached belt loops on a pair of Levi's 559 jeans…read more He said 15 dollars each loop. So that's 30 dollars for that pair. Then I showed him 3 other jeans that needed minor repairs and he quoted 25 dollars each so 50 dollars plus each. So I asked for a package deal and he wouldn't budge so I had no other choice but to turn it down. I'm not cheap, I just hate people that talk down to you like you don't matter while they try to rip you off. Especially when new ones are $35-45 a pair. I guess not everyone in Norco is nice and definitely do not give any kind of breaks to a Senior Citizen. I hope their cleaning services is at least satisfactory. I found someone else that does this work on the side and they are doing all for $100 cash. I'm glad there's still decent people out there. I wish there was a zero star option on here.

Huge wifey fail ‍ -- I thought I could spot clean my husband's $400 suit and nearly ruined it. I…read morerushed over to Ontario Cleaners, and they took care of everything right away. I can't tell you how relieved I was when they called to say they had completely undone my mistake, just in time for my husband's business trip. They truly saved the day! The quality of their work is amazing, and the turnaround was faster than I expected. Ontario Cleaners has definitely earned my trust, and I'll be back again for sure.

The nicest people, who happen to be the best cleaner/alteration shop around. Hands down. Very…read moreaffordable and fast.

Great service, wonderful lady, they're quick, efficient and priced reasonably. Definitely will be…read morecoming back again.

They an awesome job! They get your dry cleaning done fast and always on time. Mary is the sweetest.read more

My first visit here and I had the pleasure of meeting Yvonne. She is the Manager and she was so…read morefriendly and helpful! She helped me every step of the way! Thank you so much Yvonne!

I always enjoy coming here but they changed the prices and to make it worse 25 cents was 5 minutes…read moreand now they only give you 4 outrages