I am updating my original one-star review to five stars, and the reason is Roomi, the manager who oversees Kona Laundry. Although my initial experience was disappointing, I strongly believe that exceptional customer service and outstanding leadership deserve to be recognized. Roomi personally reached out to me, not to make excuses or dismiss my concerns, but to genuinely understand what had happened. He took the time to listen to my experience, acknowledge my concerns, address the situation, and sincerely apologize. Throughout our conversation, Roomi demonstrated an exceptional level of professionalism, kindness, patience, and understanding. He made me feel heard, respected, and valued as a customer. Roomi is exceptionally well-suited for his leadership position. His ability to approach a difficult situation with humility, compassion, accountability, and professionalism speaks volumes about his character and leadership abilities. I firmly believe that mistakes can happen in any business, but what truly defines a company is how those mistakes are handled. Roomi demonstrated exactly what outstanding customer service should look like. I sincerely hope Kona Laundry recognizes what an incredible asset they have in Roomi. Individuals like him make a meaningful difference, not only in customer satisfaction but also in the reputation and success of a business. My five-star rating is a direct reflection of Roomi's exceptional leadership and customer service. Thank you, Roomi, for taking the time to listen, for your kindness, and for turning a negative experience into a positive one. Your professionalism and genuine care did not go unnoticed, and I truly appreciate it. read more

I'm extremely happy with the service I received. Two buttons popped off the cuffs of my favorite jacket, so I called ahead and a woman answered promptly and confirmed they could help. I stopped by a few minutes later, they took my contact info, and about an hour later I received a text saying the repair was complete. When I returned, the staff member (a brunette with long hair) told me that not only had she reattached the two buttons, but she had also reinforced the other two at no additional charge. I was genuinely impressed by her attention to detail and professionalism. Highly recommend! read more

Kona Cleaners - Jacket returned with buttons reattached. Wrapped in clean plastic and clothes hanger. Incredible service! - Sewing & Alterations Near Me - Eastvale, California

Do not rely on their posted hours. I keep myself on a schedule. Their door posting says they open at 7 AM. I left the gym to be here at 7. After my workout, I waited a few minutes. It's now 7:05, and no one has shown up read more

first time visit, and they ruined my dress. I took the damaged dress back the next day to complain, and the lady behind the counter told me the young man who took my order was new and should have told me that the dress may be ruined if dry cleaned due to the material. when I told her I was not warned of potential damage when I dropped it off, and when I picked up all the clothes from him, he didn't even mention that the dress was damaged, even though there's a note, from the cleaning crew, attached to the dress to 'inform the owner of damaged dress'. I saw the note after I got home and found out the dress was completely ruined. She told me she'll ask her manager to call me and gave me her manager's contact number, and said that typically I will get a refund for the damaged dress. I never received any returned call from the manager. when I emailed her manager and left several messages with the manager, it was not returned. after 2 weeks of no response from the manager, I ended up disputing the charge with my credit card company (thank goodness I used cc). bad service, bad quality, definitely NOT going back!!!!! read more

Walked in the door, only to NOT be greeted by a young lady in an Eyore Onesie (can't make this up). She didn't look up from what she was doing (playing whatever on her phone). I had garments I needed dry cleaned, a leather coat and my wool peacoat. I asked how much each would be and about how long they'd take. Again, without looking up ever, and in a Ben Stein "Bueller, Bueller, Bueller" voice, she drones out "$112 per item, and it'll take three to eight weeks, minimum." (Yes, 3 to 8 WEEKS PER GARMENT. $112 A PIECE) I haven't ever anywhere paid that amount to have a leather jacket cleaned. And 3 to 8 weeks minimum? Just hearing her response, I already know she the All Star Employee. Losing business left and right. Quality? None. Service? None. Zero Value in this establishment. I was able to take my garments to another dry cleaner. 2 days and $58 a piece. Steer clear from Kona Cleaners on Limonite, they clearly have no need to do business. And of you do go, say Hello to Eyore.... she won't say it back. read more

Ana is AMAZING! I had a show on the same day and she was able to save my life and sew a button within 15 mins. LIFE SAVER. Cannot recommend this place enough! THANK YOU!!!!! RENESIS read more

So does this place close at 6:30 or 7:00pm? Walked in to ask a question and the lady made sure to let me know they are closing and it was only 6:30pm. If you need quick alterations , this is not the place. I was informed , you need to have your own measurements then they send out your clothes but takes two weeks just "fyi" But... Unfortunately, her attitude was not very kind. Better customer service and a more positive approach would be nice. read more

Excellent customer service, fast turnaround around, fair prices. Will definitely be coming back.

If I could leave less than a 1 star I 100% would , the worst customer service I've seen in a long time , the type that makes me get on here and have to leave my honest review. They don't take things seriously and can't provide a service that they advertise. Came in for simple alteration / hemming on my suit pants and was told the day of pickup that apparently there seamstress was quitting or no longer works there. But yet they had to dry clean before even though I came in just for the alternation specifically. Not even a "sorry or we apologize " Whatever I would stay far away from these cleaners. The worst experience I had for something that should be painless and easy. read more

Fast service and pretty good prices. Suit jacket and pants dry cleaned for $40. Turned around in a day, was available to pick up the midday the day after. read more

*disregard the wrinkles in the dress. The pic was taken a day after the wedding* I had the greatest experience here! Elvi the seamstress is the loveliest woman! She worked very well with communication, is super talented & really executed what I needed! She tailored my son's pants, she altered my daughter's dress from the waist & made the bow completely from scratch. She told me exactly what I needed to buy & made it within days. Definitely recommend! read more

Kona Cleaners - Elvi made the bow completely from scratch. All I had to do was show her a reference photo. - Sewing & Alterations Near Me - Eastvale, California

See all

What can you say about this dry cleaning service it is continually getting worse. I know it's hard to find quality employees but still. In addition to having low quality employees on certain days. Not taking cash on other days at random. Is this any way to run a business? Starting to try other locations around me. I have found these other locations may not be as quick in service turnaround time but the prices are far better and the service is much better. read more

Customer service does not exist at this location (Eastvale)I would not recommend this location to anyone management needs to pay attention at this site. Staff needs to be retrained on customer service. Quality of work is subpar a lot of rework. Customer should not have to have clothes sent back to three times because instructions are not being followed. read more

First time customer and the quality of their work is great. I would definitely come back!

Worst service ever. 1st I had a shirt that was dirty and missing buttons therefore I had them redone and locate the buttons that were missing . They ended up replacing the buttons with cheap buttons therefore I could no longer use the shirt. I requested for the shirt to be replaced, but they refused. They charged me for the dry cleaning that took four weeks to clean for that shirt. On 9-25-25 I went to pick up a shirt and she stated that they could not find it even though in there system it shows being there . The tenant told me you probably already picked it up. I told her I did not and I need to speak to someone therefore she gave me Karla's. Number who is the manager? When speaking to Karla she told me it must've been picked up already therefore they cannot do anything about it. This company and management here is horrible if they lose something or do something wrong it's the customer's fault. I will never ever take anything here again. Terrible service.!! read more

Just moved to the area four weeks ago...was looking decent dry cleaner, Fernanda was was cashier, She's been great ever since!! Pleasant smile I love that you can drop off your bag through the slot. I love that they give you a bag I like the app I wish you would feature the dry cleaner "you go to" to make it a little more simpler, but overall I'm very happy. read more

I've been going to Kona cleaners for over 10 years and always the service has been great. Michelle (no longer there) and Anna are amazing. Lately though (the last 6 months) the quality of the pressing of my white shirts has been very poor. Not sure if they have too many clothes together after they come from the plant, but I shouldn't have to re-press my clothes after picking them up from the cleaners. This has happened way too many times, and there's nothing the ladies at the front counter can do about it. Please fix this issue so I don't have to start shopping for a different dry cleaner. I have had way too many "re-dos" for my dress shirts. read more

Kona Cleaners - These are taken on 4 different occasions of picking up my clothes. - Sewing & Alterations Near Me - Eastvale, California

Wow, This is an amazing Cleaner, after second visit I'm in the system and they know my clothes I'm impressed read more

Kona Cleaners - Cleaners - Sewing & Alterations Near Me - Eastvale, California

I tried this cleaners for the first time last week and had a great experience!! The ladies in the front were very kind and welcoming and communicated very clearly about how fast we can expect our work to be done. Mad props to Fernanda as well for having an such impressively organized brain!! Her problem solving Finesse and joyful persona makes her a Diamond Quality Hostess at this location!!! read more

Ok, they lost another customer. Do not come here if you need military press on a new uniform or actual cleaning. I have received pants and tops that have obviously not been cleaned and I've had to return and point out. I recently took a new uniform top that needed to be pressed. I just inspected it and I'm disappointed. The lines are not aligned, it looks rushed and just and overall crappy job. Stick to your mom and pop shops, I'm sure they take better pride in their service. read more

Kona Cleaners - Sewing & Alterations Near Me - Eastvale, California

See all

Great service. My alterations were perfect! Will be going back for service. Thanks again

This place is def one of the best cleaners I've dealt with ! Today I had to go get my strap to a dress fixed and it was a string I wasn't able to fix it . When I got there and asked to see if the tailor can fix my dress and said they didn't have one there so Ana one of the employees there said she can fix it for me and did it in 20 min !!!! She's fantastic and when I got it back and asked how much , she said it was FREE !!!!! That's what make u appreciate businesses , when it's not about MONEY!! Great place thx Again Ana read more

Elvira the professional seamstress in charge of alterations is phenomenal! My daughter had a wedding dress that need added straps and reinforced zippers and eyelets. Elvira was professional and prompt in getting everything done. The price was reasonable and the convenience of having it cleaned there is an extra plus! My new "go to" for alteration and cleaning! read more

Elvie is an amazing seamstress! She has done so many items for our family. Her craftsmanship never fails and we adore her! Thank you, Elvie!

Always ready faster than they estimate. Very professional and kind staff. We moved out of the area but we loved them for my husbands uniforms weekly! read more

Andrea was so helpful with my alteration. The seamstress did such a good job! I can't even tell my scrubs (customize Figs) have been altered. Thank you Kona cleaners :) read more

I am new to the area and dreaded the task of locating a new dry cleaner. SO glad I tried Kona first! Was greeted by Michelle with her warm smile and beautiful Spirit. She explained their process and services professionally, with a courteous attitude. Michelle makes a concerned effort to greet and acknowledge each customer upon walk in. Quality has been good thus far, orders are completed in a timely manner, lots of options, and prices are competitive. Kona Cleaners, Eastvale. Thanks Michelle! read more

If I could give ZERO stars I would. Do not take any as they call it "fake leather" jackets here. They will damage it and claim it was already like that. Very disappointed and disgusted with their customer service and how they had to lie to cover up their mess up! Why wouldn't you call to confirm there was "damage" on the left shoulder of my jacket to begin with before even accepting to dry clean a "damaged" item. It doesn't make sense. How about you own up to your mistake and have actual training with your staff on how to properly care for a polyester jacket. read more

Kona Cleaners - Very professional note they left even questioning it. Why didn't you call to confirm their was damage if you were unsure. - Sewing & Alterations Near Me - Eastvale, California

See all

Overall, I have to express my satisfaction with the finished product upon return. I only go to Kona when I need my suits returned next day, otherwise I go to my regular down the street. I've had alterations here before with a hem on slacks and take in with a jacket and was pleased with the results. The dry cleaning seems quality like with a gentle crisp to the fabric and the extra care added with paper filling the sleeves and a button hook on the jacket, I do enjoy the fluffs and don't mind paying for that extra TLC. Not to mention the txt message you receive when your clothes are ready for pick up. Tailoring is on site and dry cleaning care is done elsewhere at a main location in Orange County. You will occasionally see the Kona Truck at 7Am on the 91E heading to the hub. read more

Absolutely the best service ever they really take pride in what they do if you need a good cleaners this is the best place I promise and I'm really picky about my clothes being done the right way , so check them out . Thank you guys .. Sharon Andrade read more

Kona has always been reliable and consistent. When I am in a jam they have 24hr turnaround and even offer same day service if you get it in by 7am. The only thing I could say is they are a little expensive. If you go on there web page they offer specials or coupons from time to time. Good service is never cheap. read more

If I could give a negative star I would. But I will say that the one star they earned was due to the customer service of the 2 young ladies I interacted with. They were both extremely nice, and apologetic. They deserve all of the kudos. That is where it stops. Saying that I'm pissed about my experience is an understatement. I called in to Kona cleaners on August 7th at around noon. I wanted to know if they cleaned mattress toppers, the turn around, and cost. The young lady was very helpful. She took all of my info, asked me a few questions, and said she would give me a call back with my quote. Very shortly after she called back and advised that yes they clean them, it would be $75, would need to be cleaned offsite, and could take up to a week, possibly sooner. I dropped it off same day in time for it to make the truck that would take it offsite to the factory for cleaning. I didn't hear anything for a few days, so On Thursday I called in to get a status. I was advised that it wasn't ready, but they would message the factory to get an update. The factory only operates at night now due to the covid 19 pandemic and staffing requirements. She advised that it should arrive the next day, as that would be the week that I was quoted. I called in on Friday and was advised that it still wasn't ready, and that they had received all deliveries so to try again tomorrow. Which brings us to today! I called in to see if it was ready and was advised that it had just been delivered, but the factory refuses to clean it! They said that it had signs of wear and tear and they didn't want to be liable. My mattress topper has no wear and tear. I am the ONLY person who sleeps on it. My mattress wasn't a cheap purchase. It features a 300 thread count cotton duvet cover, a mixture of premium silicone fiber, baffled memory foam clusters, airflow pressure relief memory foam which is what I wanted steam cleaned as per vendor recommendation. Alas, if you don't want to clean it then fine. But why keep it over a week with no communication!!? The icing on the cake is the fact that when I picked it up, it was filthy! Like it was dragged across the ground and mishandled. It wasn't in a protective bag. It looked like it had a rough journey and was just throw around with no respect or regard for safety or cleanliness. The young lady struggled with bringing it up front, and had much body contact with it. In the covid 19 environment, that isn't exactly ideal! I'm incredibly upset. I will never solicit this business again. I now need to have my topper cleaned more than ever. Unacceptable! read more

See all

I've been using Kona Cleaners for a solid year. I have to say these guys are the real deal. Prices are fair and service is exceptional. They make it so easy to take cleaning in and to pick up or have it delivered. They have a great app for express pick ups, communication is great via email or text. Staff has always been friendly. Give them a try!!! Highly recommend!!! read more

worst place that you could ever go to for a dry clean. Overpriced!!!!!. I asked the girl on the front desk why the price wasn't itemized when it was dropped off by my daughter and she said " we don't do that not unless she asked for it". she received an email the next day for $200.68 for shirt,blouse and skirts (22 items). it's her first time to go to kona cleaner and she didn't know how it works. the girl just printed a pick up tab, no price, no details, she got home and she handed it to me. I asked her how much and she said that the girl will email her the price. I told her that's not how it works,they should count how many shirts, blouses and skirts, they will quote the price and give her back the pick up receipt.i never expected that this is the way kona cleaner do their business in this particular location.my previous experience from one next to Albertson by Archibald wasn't bad,i know exactly how much i am going to pay when i left my clothes there. This is unfair and unacceptable business practice!! read more

These people will destroy your clothing. They destroyed my 75 dollar hat by putting inside a washing machine. First time I picked it up it was still stained and dirty I gave it back and then they proceeded to put it inside a washer machine. They have no idea what they are doing I highly recommend to NEVER go here. All they will do is was ruin your fine linen in a machine no dry cleaning. This is the worst dry cleaning experience I've ever had. read more

If I can have a ZERO star, I will use it! DO NOT LET THIS PLACE RUIN YOUR PRECIOUS CLOTHES!!!! brought in a pair of hippie pants to be used as a Halloween costume for my husband- on 10/5. I wanted to preserve the "bell bottom "part of the pants thus I instructed the receptionist to cut from the middle instead of the bottom part....4 inches to cut. Receptionist said, I'm not sure if this can be done by the seamstress, as she doesn't speak good English. Is that my problem???? I'm paying her to do the job, right? I should have followed my gut feeling that something "BAD" was going to happen, and went somewhere else. Don't you have a translator, KONA CLEANER? So, I asked the receptionist to write down the instructions I told her, she did. On 10/19, I received a text that the altered pants is ready. THE PANTS WAS CUT AND SEWN INTO A SHORTS!!!!!! I was so pissed! The receptionist called someone and I was instructed to leave the pants, someone will call me to arrange reimbursement of the RUINED pants!! The pants is needed in a week! I could feel my blood pressure way up!!! So, I just grabbed the pants instead and took it to someone who understands detailed instructions. What do you think? Should I ask Kona cleaners to pay for the repair of the pants their seamstress RUINED? Update: 10/21/21 Karla, the business manager - I give her a 4 stars for resolving my issue. She was very apologetic and totally owned the mistake that was done by the seamstress. Karla responded within minutes after I posted my review on YELP. I suggested to Karla to have an interpreter... they do but they only have a Spanish interpreter. I will be reimbursed with the cost of the pants ... wait time for the requested check is 1-2 weeks. read more

See all

Took a $200 wool sweaters in that fit my 5'10 body and came back with a wool sweater that had shrunk by double in size. Also, prices are quite expensive. Three sweaters and $23? read more

This place is trash. I brought in my work jacket it to have it dry cleaned. It had an inside liner when I dropped it off, when I came to pick it up it was missing the liner. I told the guy at the front and he said there is nothing he can do for me. He gave me a number to call, I called them 5 times and got no answer. Do yourself a favor and go to a different cleaners. read more

I dropped off my a 3-piece graduation regalia (gown, sash, and Master's degree hood) as well as several blankets (6) and a pair of curtains last weekend. On Wednesday evening, July 29th, I picked up my graduation regalia, 2 small blankets, and a queen blanket - the remaining items were not yet ready for pick up. When I got home that evening and unloaded my items, I saw - to my complete shock - that my Master's hood was beyond ruined. BEYOND ruined. I cannot believe the damage. I cannot believe your employees - not the cleaners, not one associate, NO ONE said a single thing to acknowledge the extensive damaged done to my hood. Mind you - my graduation commencement ceremony was the very next day (Thursday, July 29th). I paid $70 for the items I picked up on Wednesday. I'm so disgusted with the lack of care, quality, and professionalism your employees and company have demonstrated. I expect a full refund for ALL of my items. In addition to my ruined hood, my two small blankets were FRIED. FRIED. They are no longer soft but crispy and permanently ruined. I can't even begin to imagine what I will find when I pick up my curtains and remaining blankets. This is so grossly unacceptable. I had to replace my hood and will need to replace the remaining items you damaged. read more

See all

So I moved to the area and had to say goodbye to my regular dry cleaner spot. A friend of mine recommended Kona Cleaners to take my work uniforms. I was so impressed with the prices and hours! Overall, my experience has been very pleasant. The employees are extremely helpful and polite. I had a minor issue on a uniform shirt where a crease kept coming back from the plant not aligned with the center of the pocket. To be honest, I thought the shirt would be scrapped bc it would end up being double creased if I had them fix it. I brought it to their attention and they sent it back twice (for free). The employees were extremely understanding and adamant that it be corrected. Ultimately, The crease was realigned and the shirt looks brand new! The manager and employees involved were so so helpful and even followed up to make sure it was done properly. Happy to call Kona Cleaners my neighborhood spot. I'm extremely satisfied with their customer service. read more