Used to use this kennel for years, and they took excellent care of our dogs. However in the past 4 years, the quality of my experience with them has drastically worsened to the point where I will no longer be buying their services or trusting them with my dogs. Recently heard that they have sold their property and will no longer be operating, and I say good riddance.
I have 3 dogs, two of which are in the 50 lb range, the other who is 20 lbs. On one occasion, upon pickup after a week and a half long trip, my 20 lb dog was significantly heavier than she was when I dropped them off. I wrote out food instructions for each of my dogs (1 cup each for the 50 lb dogs and 1/2 cup for the 20 lb) and it was obvious that they disregarded the instructions and fed her the same amount that the larger dogs were getting.
A separate occasion I picked up the dogs, and everything seemed fine. Once I got home I noticed my smaller dog had a large rip in her ear, which I was not told about. I understand that it is sometimes hard to see injuries under their fur, but this was very easily noticeable, and she now has a flap taken out of her ear as a result.
The last straw was when I picked them up, once again seemingly everything was fine, but when I went to pet one of the dogs when I got home, pus exploded over my hands - once again the smallest of my dogs had sustained an injury, this time 3 puncture wounds on the top of her head, all 3 of which were infected. Had to go to the vet and shave her head and put her on an antibiotic regimen. Not once did the staff mention any injuries, and the fact that the wound became infected within a 5 day period raises many concerns about the conditions the dogs are kept in.
After over 20 years of boarding dogs with them, I have never again used Kolstad's and am disgusted with the treatment my dog has received from them. read more