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Kohl's

2.7 (20 reviews)
Closed • 9:00 am - 10:00 pm
Updated 1 month ago

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A chat conversation with Kohl's customer service discussing rewards, online shopping, and account linking concerns.

I've been a loyal customer at kohls for over 10 years. I've had a kohls charge a good portion of that time. In march they switch cards over to a chip. I was sent a new card with my name on it. My dad is the main card holder and he has a card with his name on it. Since march I've spent about $1500 on my card. Due to back to school clothes shopping for 4 kids. During these purchases I've made on my app. My app would say I'm getting the rewards points but once the 1st of the month would come around they would disappear. I've reached out to kohls via chat on the app and I've called. After multiple attempts I was told the rewards was transferred to another account. Every person I spoke with just apologized and refused to help me. Couldn't explain why my points were being sent to another account when all purchases were made in my name on my app. I never had an issue until they charged their credit cards. Since I've reached out to get help multiple times and never got anything but rude customer service and unhelpful I've choose to no longer shop at kohls and spread the word of how much of a disappointment their is.

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7 years ago

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11 days ago

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5 months ago

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6 months ago

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1 year ago

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1 year ago

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8 years ago

Business owner information

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Kohl's Social Media Team

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7 years ago

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11 years ago

Helpful 2
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5 years ago

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4 years ago

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17 years ago

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17 years ago

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12 years ago

Beautiful new layout and clean

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8 years ago

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9 years ago

Horrible line management at check out. Left $300 of stuff and went to Macys. Better service.

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6 years ago

Manager Brian is very rude and disrespectful. Does NOT manage store well. Poor treatment to employees.

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15 years ago

It's a Kohl's but it's got the nicest bathrooms. Use them if you're ever there.

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11 years ago

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Kohl's Social Media Team

Glad to hear it Norm, thanks for choosing Kohl's!

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Kohl's Reviews in Other Languages

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My two oldest sons rented their prom tuxedos (2017 & 2019) from Sam's and the service start to…read morefinish was great so when my daughters bestie need to rent a tux for his prom, I took him to Sam's. Fun fact, May is busy. Weddings, prom's, Bar Mitzvahs... it is all happening. Walking in a week before prom, I was concerned we were SOL but as long as we were ok with the traditional black tux, Sam's could make it happen. This was actually our first choice. We came in on a Saturday afternoon and the place was busy. After wandering around, it appeared a line was forming so we lined up. However, after a few moments, a younger women approached asking how she could help. She measured, wrote up the order and and cashed us out in less than 10 minutes. She explained what the next step would be and we were on our way. I have tagged his mom and grandma in for pick up but based on past experiences with my boys and the efficient from last Saturday I have every confidence everything will be fine. TBH I have no idea how they compare to other tuxedo places, pricewise, but I think they have a great selection and the customer service is clearly a priority. Now that I am done with dressing young men for prom I will have to find some black tie events for my husband to take me to. :-) They have a very nice selection of mens clothing and they might do alternations, although I am not sure if that is just for purchase from them or if they take outside work as well. A+ customer service! Highly recommend.

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From the owner: Family Owned and Operated! Years of experience in the Men's Clothing Business. Kevin James Menswear…read moreoffers exceptional one on one service! With quality boutique clothing at exceptional prices, Kevin James Menswear also offers FREE Alterations with any in-store purchase. From Casual Wear to Dress Attire we offer sizes Small - 4XLT! Tuxedo and Suit Rentals are available and priced appropriate! If you are looking for your Wedding Party Kevin James Menswear offers the Grooms Rental FREE when there are 6 people in the Party! Stop by today and check us out!

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