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    Kohl's

    3.0 (21 reviews)
    Closed 9:00 am - 10:00 pm
    Updated 1 month ago

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    Kelee M.

    Its pretty cool, how Kohl's and Amazon partner up in order to better assist customers with returns. The return station is in the middle of the store, which is inconvenient for large returns. The store has arrows on the ground to direct customer flow. Once you make the return, you will receive a 25% off coupon with tracking information.

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    4 months ago

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    1 year ago

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    2 years ago

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    2 years ago

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    6 years ago

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    7 years ago

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    9 years ago

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    8 years ago

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    9 years ago

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    9 years ago

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    7 years ago

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    7 years ago

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    4 years ago

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    10 years ago

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    11 years ago

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    8 years ago

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    7 years ago

    The up front manager and sales person went above & beyond helping me get an item for in store pickup. They were really great!

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    10 years ago

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    12 years ago

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    10 years ago

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    10 years ago

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    Ask the Community - Kohl's

    Review Highlights - Kohl's

    Kohl's partnership with Amazon is great.

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    West Town Mall

    West Town Mall

    3.3(65 reviews)
    0.3 mi
    $$

    Wow - I was impressed. This is a huge mall and for a Super Saturday, the weekend before Christmas,…read moreit was like being transported back to the mid-80s in a time without internet. Almost wall to wall people walking and shopping. My brother and I though were on a mission with limited time so we dodged and weaved politely in the crowds to make our way to the Knoxville Smokies store. The Smokies are a minor league team with an affliation to the Chicago Cubs. We love the older logo of the Bear with the word Smokies above and not so much of the newer logo. I did find a beanie and my brother found a visor. The team behind the counter were very kind and helpful as we added a couple of smaller items to our purchases. The Knoxville Smokies' official store sells on-field caps and new novelties, merchandise, collectibles, trading cards and supplies. Go Smokies!

    Date of incident: 4‑7‑26 at West Town Mall…read more My girlfriend and I go to this Surku all the time, but today was the worst experience we've ever had. I was outside on a business call when she came out crying because of how she was treated. She always orders plain white rice with teriyaki chicken. Instead, she was given rice with vegetables. When she told the male employee it wasn't hers and pointed to the correct tray, he argued with her and insisted the wrong order was hers. When she tried to correct it, he slammed the lid down so hard that sauce splattered onto her. He refused to speak to her or make eye contact. I went inside to calmly address it. The woman at the counter told me they "don't have" regular rice. When I handed the food back and asked for just the chicken, she threw the food into the trash in an aggravated way. I ended up receiving only half of what I paid for, and I didn't even ask for a discount just to avoid more conflict. I don't know their names, but the male employee is easily identifiable -- he's the same person shown in Google photos working at this location.

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    West Town Mall
    West Town Mall
    West Town Mall - Main entrance

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    Main entrance

    Men's Wearhouse

    Men's Wearhouse

    2.3(19 reviews)
    0.6 mi
    $$$

    Staff was pretty friendly here and help me with all my sizing needs. I came in to look at a couple…read moreof pants and suit that will fit me for upcoming wedding as well as getting grippers for my shirts so they can stay tucked in. The gentleman was very curious in helping me and letting me know all the options I had. I felt very valued at the store. It's in a very weird place off of Kingston Pike so you basically have to be on the right side of the street to even get in or it's nearly impossible because it's right at a red light. But I love the central location close to the mall and a lot of other things in West Knoxville. Shop well and stay Sharp!

    Stopped in today at the Kingston Pike location to purchase a suit for my son. Found one we liked…read morebut they didn't have his size. The gal said she would call the store in Turkey Creek to see if they had it. I was purchasing the jacket, pants, shirt and tie. She took my name and said they would hold the jacket and pants in his size. I asked if I should buy everything there and exchange the jacket in Turkey Creek. She said no, it's best just to buy it there. Drove to Turkey Creek only to discover no one called, nothing was on hold AND they didn't have his size in the pants!!! I was then asked if I wanted to run back to the other location. Um, NO! Sounded like it was a common occurrence because I was told they never refer customers over there. I wanted to just say forget it but I had already invested a couple of hours and didn't want to start all over again somewhere else!!! I got a size up in the pants and told a belt will fix it. Wow! I will find somewhere else to spend $400+ dollars next time.

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    Men's Wearhouse
    Men's Wearhouse
    Men's Wearhouse

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    Kohl's - deptstores - Updated May 2026

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