I'd really appreciate if as a business Kohl's directors would stop telling their employees to pressure customers to sign up for the rewards or credit card. The lady up at the self checkout asked me three times in one transaction if I wanted to sign up for rewards. No means no, do not ask me again if I politely decline. read more

I stopped by kohls to go Sephora to pick up a few items for my daughter and some dress pants for my son. While there, I discovered a few additional items I hadn't planned to buy. Despite having three cashiers available, they informed me that an associate couldn't process my purchase unless I used my Kohl's charge card. Although, I do have a Kohl's card, I wanted to use my debit card and preferred to go through a cashier instead of self-checkout. Unfortunately, they still refused. With a funeral to attend, I didn't have time to visit another store for my son's dress pants, so I had to navigate self-checkout, needing assistance a couple of times. I was told this is Kohl's policy. On my drive home, I reflected on the lack of assistance and decided to contact the store manager to express my dissatisfaction. When I called the store, the person who answered said the manager was unavailable and that she was in charge. I asked for her name and title, but she refused to provide them, after expressing my concerns with the lack of customer service, she reiterated that this was the direction corporate wanted them to take with customers. I will only be returning to the store to return the items I didn't need. I tried to call corporate office and was unable to speak to someone about my concern. In addition the kohlsfeedback.com link doesn't work to provide direct feedback. I'm extremely disappointed with the customer service of Kohls. read more

I'm giving the 4 stars because on all other occasions, this location has been great. The store is clean, and everyone I've interacted with have all been very friendly and nice. Except this one last visit, when I went in to do an amazon return. I write this in the hopes that this was an isolated incident and no one else is ever made to feel the way I was. I was in line to do an amazon return, waiting for the lady in front of me being helped. I could see that the rep (her name was Liz, with short white hair and frames glasses) was very nice and helpful to the customer who was having trouble getting her amazon pick up order. As she was finishing up, a few more people came behind me to the line, and one of the customers walked past the line to the front. She was there to pick up an amazon item too. Apparently her code wasn't working properly, and she voiced it. As soon as Liz was done with her current customer, she told the gal that was having problems with the pick up order that she could help her. I had been waiting in line, but not a word was spoken to me, and Liz never asked me if it was ok for her to help someone else first even though I had been waiting a while there. In fact, she never did say anything to me throughout the entire time I was there. The gal picking up her order actually told Liz to help me first, since I was in line, and that she could wait (very polite on her end!). At which point, I expected Liz to say something to me. All she did was wave me over. Then she just waited without saying a word or looking up at me, until I gave her the return item and showed her my code. She did say one thing to me at the end of the transaction: "here's your code for $5 off." That was all. Then as I was leaving, I saw and heard Liz greet the customer behind me with a smile. So I don't want to be paranoid, but I was the only Asian in the store. And I did look scruffy because I had come from just taking a walk in my leggings and workout top, with my hair pulled back, while the other customers looked pretty and fresh. But I hope it's not Kohl's policy that customers take a shower and dress nice to get polite customer service. read more

The new system for check out is horrendous. I was there on Thursday at 1:30 and over 30 people in line to check out. I waited 10 minutes to self checkout. Can't get hard copy kohl's cash any longer. Only email so they can also hound you with daily emails. Then the alarms went off because I can't take my own ink tags off in the self Checkout. So, back into the store to wait for more help. I won't be back. Kohl's doesn't care about the customer experience. read more

old people work here and takes forever to checkout, and the manager is such Karen.

I like Kohl's. Seems like society has given up on the old fashioned department store in favor of WalMart, but you can get good deals on high quality merchandise in a clean, uncluttered setting. read more

Kohl's is one of my favorite one stop shopping stores. On any given day or need, I can find it here. Sometimes, I find a great handbag, some nice shoes, a cute picture frame, or a stylish t-shirt. This new Kohl's along Port Washington Road is a great addition to the area already populated with some great stores. This newly opened Kohl's (April 2008) is the shining star of its stores. The store is bright, clean, and well organized. While maintaining the typical layout, it has the best fitting rooms. While on the hunt for my stylish shirts, I experienced the most modern and chic fitting rooms in a Kohl's. Situated in the middle of the women's and girl's section, the fitting room is welcoming with taupe fabrics and dark brown wood accents. This fitting room rivels its much more upscale competitors. The lounge area is large, inviting, and comfortable. The fitting rooms off to the sides of the lounge are bright and clean. This new Kohl's is my new favorite. It's everything I love about Kohl's but even better. The employees were nice and polite in their new store. I'll be coming back time and time to such a great store. read more

Kohls ROCKS! I love Kohls! Love the sales! Love the Coupons! Love the 'bucks"! Thank you Kohls for being so awesome! Love the name brands you carry and that you keep adding more name brands! read more

One of my favorite places to shop! They send 30% off coupons from time to time if you have their credit card. If you don't they will still advertise 15% off coupons. Good selections. read more

Great sales - however their on line shipping is a bit slow. I order several items and they will come in several different packages via different delivery and on various dates! read more

Great store and great merchandise. Friendly customer service too. Will definitely return to in the future! A++++

This is my favorite place to shop and the sales associates are always extremely friendly and helpful.

I was greeted by friendly people but the person with the amazon returns was unprofessional to be polite.

Trying in shoes and looking for help and not a soul in sight. I just sent my daughter out looking. I don't blame the staff - clearly there are not enough employees scheduled to cover both the floor and registers. It's pretty ridiculous that these wealthy chain stores won't spend a dime for better customer service. Off to another store. Bye bye. read more

One of Graftons many big box stores, this one is your go to for clothing. They have a huge selection of clothing for all members of your family as well as shoes, accessories, housewares and toys. I tend to find the best deals for my teenage son here. They have spacious dressing rooms and seating outside of them which is nice when your kids or spouse just can't make up their mind. The shoe department is limited on Inbetween boys and adult men sizes. My 8 year old wears a size 7 men and they are next to nonexistent at this location. The staff is friendly but are often difficult locate. The housewares department does have some higher end items in kitchenware but you are paying more. The store offers a lot of sales and clearance which can really save you money. Include your kohls rewards card and you might be walking out with clothing half priced or more. A nice kohls store in a easy to maneuver location. read more

I love this store, i have gone here many times before to shop for my kids and myself. Recently every time I go there is a woman with glasses that gives me these horribly rude glances whenever i make eye contact with her. This happened three separate times, so when i went in last i was nervous to see her. I was browsing the electronics and i saw her walking out from the bathroom area, she was fairly close to me so i thought i would simply say hi, so i did. She looked at me and said "hey, were you planning to buy something today" I replied saying "im looking for some ear buds and some socks so probably" then shockingly she lets out an annoyed breath and says "it either yes, no or get out of my store." I literally just wow and turned around and went home. I know there are a lot of women with glasses there, she was younger and was african american. Hopefully this was helpful to some and hopefully if kohls sees this they will discipline her because its too nice of a store to be ruined. read more

Everytime I go into this store there's a problem. Employees can't answer any questions or help with registries and the returns desk is absolutely horrible. Would not give me the price I paid for an item even though I HAD the receipt with me. read more