Time and time again I visit and I'm pleased with my experience. The most recent visit I fell for…read morethe baggy wide leg jeans and Lucy was so kind to hunt down my size and assist me with my shopping experience. I appreciate the kindness and the customer service at this location. It never fails. The staff here are truly a team and always willing to lend a hand and make suggestions. For the price point here the customer service aligns. Unfortunately, selection of sizes here are fewer than online and I end up having to shop online.

Nice location and conveniently located within Crabtree mall. Lots of parking outside . There are…read moremany restaurants inside to eat and snack. Passed by express shop and went in to look for good tshirts .. They have a good collection but it was slightly expensive . There was some sale going on - with 30% discounts but still the price was a little high for me . Dress material looked good. Nice shop

I was gifted a dress from here that I didn't really like and wanted to exchange it for an item that…read moreI would actually wear. Their exchange policy is insane. Instead of exchanging for the amount that you actually paid for it, they will only exchange it for the current price, so in this case, the person who gifted me the dress paid $45, but since they were having a sale, I was only allowed to exchange it for something that was (the sale price of) $30. That is such a bizarre return policy! Ultimately, I didn't find anything in the store that I would wear, and if I did see something they only had sizes medium-XL. Most of the clothes seemed like really cheap quality, fast fashion items that would disintegrate faster than a Kleenex.

This store sells really cute vintage style clothes and accessories. I have bought several items…read morefrom the store, but on this occasion I didn't see anything that caught my eye. It seemed that they had a lot more novelty items this time than I had seen on previous occasions. I didn't interact with any staff nor see any offering to help within the store.

Was in Raleigh and wanted to do some shopping and ended up in Crabtree mall. This mall overall has…read moresome pretty decent shops and eateries too. Lots of parking but it can fill up soon :) Went to banana republic for getting some tshirts and they had good collections . I like this brand but this outlet was tooo expensive .. couldn't even find anything normal pricing here . Although the quality is good, I would think twice to buy tshirts worth 80$ ! Hope they get affordable ranges too. Service was ok. Nice location . Overall an average experience .

This location at Crabtree Mall is spacious and airy. That is a big plus. You won't find too much…read moreinventory, but you will find plenty of options from shoes to sweaters to pants to jackets, a very friendly staff and some great deals (Of course it depends on the time of the year for selections and deals). There is a sophisticated look and feel to the entire store. Yet, it is still very approachable. Also, there is an interior mall entrance and an exterior entrance if you need a quick in and out without needing to go through the mall.

Stopped in today on my way to the Fresh Market to inquire about the help wanted add. I'm in much…read moreneed of a part time. Manager was friendly helpful and pleasant all of the above. This is the place for AWSOME accessories. But don't tell any one or they'll all be coming, aka RALEIGHS BEST KEP SECRET

Holy, holy - talk about a customer service nightmare. I've been a fan of Francesca's since stepping…read moreinto one in Cincinnati, Ohio years ago. I tend to stop in to check out their unique trove of baubles and clothing any time I cross the path of one of these boutiques. So during a stroll through my new neighborhood, I popped into the Cameron Village location, and at first all seemed peachy. I was greeted cheerfully by a voice behind the counter and I called back a hello and started wading through colorful scarves and dresses. And then my shopping experience took a nose dive. I was just browsing and didn't need much in the way of assistance. Still - I could have done without the two young sales associates complaining *loudly* about a guest who'd just left. The young man (crap - I'm getting old) referred to the woman a b*tch trying to cause him trouble and gave an elegant soliloquy to the entire store highlighting his desire to slap her should she return. Nice dude. Real classy. Then, a young girl came out of the dressing room in a dress and wondered out loud if they might have any belts to go with it. The two associates (now sitting on the counter together, thumbs ablazing on their cell phones) pointed vaguely to the back. No one hopped up to show her exactly where they were? Maybe pick out a couple that might look fantastic with her dress?? Sonuva... this girl and her mother were out to drop some benjamins on a new wardrobe. The girl wanted the belt off a mannequin, but was being completely ignored (I got the distinct feeling they didn't want to go through the trouble of removing it for her). At any rate, I'm (not so) secretly hoping the owner gets her eyes on this review and keeps a closer watch on what's going on in her boutique. This was an unbelievable case of tacky customer service, and I'd hate to let something like that turn guests off to this cool little boutique.

We all know people are quick to run to their devices to type out a negative review. But for a place…read moreto provide service that sparks that same reaction for a POSITIVE review is a little harder to come by. I visited this location earlier this week to find a pair of jeans. A few things to note: 1) it's been at least 7 years since I last shopped for jeans 2) I am incredibly picky in how jeans feel on my body and 3) I had no idea what size I was. Upon my arrival, Addy greeted me. She asked what I needed help with, took note of ALL of my pain points and GOT TO WORK! She maintained a zero-judgement attitude and continued to hunt down pair after pair, helping me narrow things down all while providing helpful feedback. She was so knowledgable of their inventory. While I didn't find exactly what I was looking for on this particular trip (totally not their fault, that was on me), I left as a satisfied customer. When I was finishing up my try-on session, Addy made notes of what did and didn't work for me and never made me feel pressured to purchase anything that didn't suit my needs. Beyond Addy's superb service (seriously, that girl deserves a raise!), Buckle provides FREE hemming which for this 5'1 lady is a dream!

This place is great for unique clothes and jeans. I always thought this store was for a young…read moremillennial crowd but I continue to find fun things that an older person can wear. Tye, the sales girl at the Crabtree location is AWESOME!!!!!!! Not just trying to sell you anything and everything, she really works with you to find clothes that fit your style. Love going to this store!

I went in to check it out since my daughter was next-door shopping for cosmetics. I was handed a…read more20% off coupon so I figured I'd do some shopping. I found a few things I needed and I ended up with about 10 items. I wasn't sure if the prices were good or not because I don't really keep track of that stuff when I shop. so I go to check out and there's 10 people in line and only one person doing checkouts. There were several staff in the store so I don't understand why some weren't transferred to the checkout. I left my cart and went to Walmart.

Great store with great service! The employees are nice! The prices can't be beat. They have a…read morewide variety of items.

The associate who found the sweater I bought was very sweet and engaged. However, the young girl…read morewho rang it up signed me up for a new credit card without my permission. She explained that the company was upgrading everything and that I needed to give my information again. I told her I did not want a NEW credit card, as I already have a Loft CC - and that I do not want her to 'ding' my credit. She assured me none of that was happening. But that is exactly what she did. Now I am unable to access both the old and the new accounts. The CC company nor Loft is able to access either. I have spent 2+ hours on the phone today trying to correct this. So far, I can not access my new (unasked for) account or the old. I am unable to pay the card. All because a sales associate told me something untrue. I will be canceling my card as soon as I pay it. And I doubt I will shop at loft again.

Sales staff need to be more pleasant. Great layout and…read moreshowcase of products. I usually buy online but will occasionally stop by.

Much bigger than their Apex location & now open on Sundays which is really nice as most thrift…read morestores aren't open Sundays. Prices are decent, they have a huge ceramics section & I do love their book selections but I do think their items that are NWT are very overpriced. They offer a first responder and teacher discount which is nice as well.

My first time here in many years. Plenty of parking, in a…read moresmall strip mall. Lots of Christmas things out at the front of the store. Some beautiful pieces of furniture of all kinds. A large selection of books but not in any particular order except for type of books. Lots of clothes but I didn't look very much. Got a few kitchen things and one book. Some things were priced the same as other stores and some were higher priced. Wonderful customer service at the only register open. I will return when I have more time to look.