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Fuquay Varina, NC

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Big Lots

3.0 (4 reviews)
Closed • 9:00 am - 9:00 pm

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Marshalls

Marshalls

3.5(13 reviews)
6.8 mi
•$$

I am a strong Marshall's fan. I usually attend every Marshall's I ever come by, and I have to say…read morethat this is the CLEANEST mot ORGANIZED Marshall's I have ever shopped at. Usually there is mix matched furniture, clothes on the ground, half opened food, and broken ceramics and pottery but not here. The store was clean and well organized, maybe it was because it was a newer store? Either way I walked in to "look" and walked out with two very comfortable stools with backs and a giant pot. Totally met my expectations. The line went fast and the cashier was very pleasant. She was very knowledgeable about the return policy as well. There is plenty of parking as this is in a parking lot strip mall. I shall be back!

I had a very upsetting experience at this location today. I came in to return two bottles of…read moreperfume that were brand new, unopened, and completely full. I had both receipts and the original tags. Despite that, a woman who I believe was a shift leader or manager approached the associate who was helping me and began inspecting the items in a way that felt unnecessary, accusatory, and frankly, demeaning. Mind you, the associate did not ask for her assistance and was in the middle of processing my return without any issues. I shop at this Marshall's weekly and spend a lot of money here. I have never had any issues with returns before, so to be treated like I was doing something wrong was completely out of line. The way I was looked at and spoken to made me feel incredibly uncomfortable and embarrassed in front of other customers. It felt like I was being racially profiled, and that is absolutely unacceptable. There was no reason for the scrutiny I received, especially when I followed every policy and brought the items back in perfect condition. Marshall's needs to take a serious look at how certain staff members interact with loyal customers and make sure everyone is treated with respect, regardless of their race or background. This experience was disappointing and embarrassing. From now on, I'll take my Black dollars elsewhere.

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Big Lots - discountstore - Updated October 2026

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