I placed an order on @kohls.com. The company stated the product would arrive by September 22-25. The item that was ordered was a luggage set for a vacation that I am planning for the beginning of October. The order was processed and shipped on September 17 with an anticipated delivery date of Spetember 25. On September 28 when the package had still not arrived, I contacted the shipping company to find out what was happening with the shipment. The company was very helpful and stated that the package was lost during shipping and suggested that I open an investigation to locate the package. When I explained that the item being shipped was for a vacation that I was planning they suggested that I contact the company that sent me the item to see if they could replace the shipment. so that I would have it for my vacation. When I contacted customer service for Kohls.com I got a run around. At first I could not get in touch with a live person, the automated system just kept going round and round. When I was finally able to talk with a live representative I was informed there was nothing they could do to assist me with my problem. When I asked to speak with a supervisor they put me on hold and then came back and told me that I was not going to get a different response from a supervisor. When I was finally able to get a supervisor on the line, I was basically informed that I was lying about the package being lost because the shipping company still had the package in transit.
The customer service from this company is trash. I have purchased many items from Kohls. I am usually given an option to have an item shipped to my home or a store. I usually choose to have things sent to my local store. In the past there has never been an issue. Because of the way I was treated by the online customer support, I will NEVER purchase another item from this company. read more