Don the store manager was great, he helped us out on what types of beds to try. They also have a…read morefood drop off donation bin and they keep all in the community. Great job. We ended up buying a nice beauty rest mattress and delivery in just 2 days was a nice to hear. They have $400 mattresses as well as $4500 mattresses. Something for everyone. They also sell pillows and mattress protectors

These guys don't have their act together. Had to come back 3 times to pick up my mattress. Stay…read moreaway, you can do better.

We were looking for furniture for the family room and Starla was an absolute sweetheart who saved…read moreus time and money! She also was sure to point out when something is American made and that she supports out troops. We appreciate all the help!

We were looking for a couch and love seat to replace our very old set. I was expecting to spend a…read morefew thousand dollars on a good set. We tried every seat in the place and it was really hard to chose from the massive show room. When we found the one we wanted it was not in stock, but they pulled out this huge book of fabric. We found a perfect match and 2 week. Yes 2 weeks later they called to tell us it was in. It has been a few weeks now, and I have no regrets. The staff was super friendly and knowledgeable. No doubt where my next purchases are going to happen.

After contacting Kim, he offered to resolve our issue. We set up an appointment to pick up our…read moremattress and firm it up. He was genuinely concerned and wanted to know exactly what the problem was. He invited us to come to the Ft. Atkinson showroom to try the mattress after completion of the work. We arrived and tested the mattress. It was exactly what I wanted. I slept on it last night and had a very restful sleep. My husband didn't even disturb me when he came to bed. I am extremely happy with Kim taking the initiative to help us when we were dissatisfied and frustrated. He took the opportunity and time to reassure us that we were valued customers and we really appreciate him going above and beyond our expectations!

Great place to get a high quality mattress at a great price. Store manager is very knowledgeable of…read moretheir product and will go out of their way to get you the best item(s) to suit your needs. A+ from me.

I recently bought a bed from Wisconsin bedding. The sales person was helpful, the delivery was…read morequick and from very nice and helpful people. Truly a family run place! Including delivery. Would highly recommend this store and truly hope we always have an option like this one when buying home necessities!

VETERANS WELCOME! Walked in to just look for a mattress and…read morebed, however, when there is no pressure and the best quality right in front of us it's a no brainer. Yes, I am a proud owner of a new bed! Thankfully they deliver and haul away for free too! First, it wasn't our first time buying a mattress, but buying when the sales man can answer questions and give reasons for why to buy one type, style, or brand over another that is the best help! DID I MENTION: - FREE DELIVERY? - GREAT PRICES? - VETERAN DISCOUNTS? - Great salespeople!

I purchased a $5000 couch 2 years ago. We have a cushion that has gone flat and misshapen. I…read morecalled colders twice, got no help. I brought the cushion in to a team to look at, and have gotten absolutely no reponse when they claimed they would look into it. Such poor service.... The team at Delafield needs some customer Service training - not just sales training. This lack of service loses repeat customers!

Not impressed! The wood furniture in my opinion is poor quality and way overpriced! In fact much of…read morethe store's items appeared to fit that description! The sales person's interactions were courteous and friendly but not in the best interest of the store or the customer! We were looking for a (floor) lamp and were simply told lamps were all over the store! When asked how we were doing my wife said we found a floor lamp we really liked but that one of three lamp bulbs was not working! Her response was a carefree smile with an explanation that "it might be a faulty bulb or lose switch! No attempt to follow up or insure that it was the bulb not the lamp itself that was the problem! We left and eventually purchased a floor lamp on Amazon!

We have been buying mattresses from LCBB since not long after they opened. Service has always been…read morestellar and they are very knowledgeable about their products. They are mindful of your target budget and will give you options without overloading you with too many choices. If your bed is feeling worn out and tired and you wake up feeling the same, talk to Nick and Elise and they will get you set up with something that will get you sleeping right again.

Excellent service. Excellent products. I bought my adjustable bed from this business and a pillow…read more Went back recently for another pillow!

As of right now I give bobs 3 stars. I bought a sectional from them in September 2021 which they…read moresaid would take about 3 months to be available due to Covid etc. 3 months pass and I get an automated text in December that it's ready to pick up, and that I only had the next 3 days to do so. On Christmas week. I got it done, it had been a stressful month for me personally and you throw that on top of it it was just a lot.. but no complaints on the sectional, I love it. I just wish they gave you more time for pick up. I had to wait 3 months, and they gave me 3 days. Don't choose delivery unless you're all for the convenience. They charge based on how expensive your order is. My sectional was over $2000 and they wanted $270 for delivery...pass. I rented a uhaul and picked it up no problem. Fast forward to 2 weeks ago when I went into the store to checkout counter stools. I found some that I liked but went home to make sure that's what I wanted. I ordered them online the next day. Then I got a text saying I could call about my order details. I called (this was Sunday) and they told me I could pickup anytime next week Monday after 2pm. I went there that next week Monday at 3pm to pick them up and they told me the stools weren't there and that they aren't even in the truck yet. I told them that someone over the phone told me I could get them today. She said no, you'll get a text saying they're ready for pickup and have to schedule a time. I was real irritated. Waste of my time. Blew off 2 separate plans to go do that after work. Then of course 2 days later is when I get that text. I went back in there, pickup was no issue. We got home and had to assemble the chair legs etc and one of the legs was missing a "foot". It sucked but we had a quick solution. Then I notice the feet are scratching my floor so bad. So... we pried all the feet out of the legs and put pads on instead. Problem solved. I rate a 3 because the stuff I've bought from them is nice quality- I love both the stools and sectional. But the foot issue with the stool really irked me and so did the pickup miscommunication. I plan to order a new area rug from them too soon so I hope I don't have any more issues.

I was told the only way to get the dresser I ordered within a week was to pay $100 delivery fee. If…read moreI wanted to pick it up for no charge I was told I wouldn't be able to get it for 2-3 weeks. I paid the $100 for delivery and the day before delivery I was told it was not ready and I had to schedule out another 1-2 weeks. I requested a refund to my delivery fee as their part of the deal was not upheld. I was told to call customer service where they went back and fourth with me for 20 minutes saying all they could give me was $23 off. I've never dealt with such poor customer service.

Our mattress buying experience was very easy and far better than expected! Knowledgeable staff…read moreand no high pressure. The prices were clear and easy to understand. The free delivery was efficient (with a phone message the day before with an approximate time). Verlo took away an old mattress and boxspring for no charge! The delivery guys arrived in a timely way and were friendly, pleasant and very helpful in setting up the new bed.

Verlo Mattress is a wonderful option for comfortable sleep at great prices, but the biggest reason…read moreto shop here is the customer service. I have been buying Verlo for many, many years and even when I move I find my local shop and get my perfect mattress. Over the years (I'm talking nearly 50!) I have had no issues with the product and never had to return for issues. Just recently I realized I needed to talk to someone about a question I had and I spoke with Nick at the Delafield store, who immediately addressed my concern with no pause. My mattress was picked up this morning and returned this afternoon by Gio and Austin, two of the nicest guys you will ever do business with. They were professional, informational, and kind. They kept me informed every step of the way, which I really appreciate! Verlo is now selling mattresses with zippers so any guaranteed work can now be done in the house rather than taking the mattress for the day. (Yes, they are great about honoring the need for a mattress!) Customer service and warranties like this are too rare now, and with quality products, Verlo Mattress will always have my business.