Had a really good experience from the showroom to delivery. Salesman provided good detail that help…read moreme make an informed choice. Delivery was on time and crew were respectful of my space. Best of all had a good night sleep

He did a good job explaining the difference between the mattresses. He didn't try and sell…read moresomething that wasn't needed and we appreciate that. My mom is happy with her new mattress and I have been a Verlo customer for over 12 years.

We bought a power reclining loveseat from here over a year ago and love it. Held up much better…read morethat furniture we had from other Madison area furniture stores. Staff was helpful but we kind of knew what we wanted as we had already looked online. Delivery was quick and easy. I will say that based off of our experience, my parents got furniture from here. The delivery person accidentally slashed the side with their box cutter (we think) when delivering it. They called and had a replacement within a week. My only personal wish is that you could opt to pick up the furniture yourself instead of paying the delivery fee but that's not the end of the world.

Barry was condescending in store, maybe it was age or gym clothes, but as soon as I was eyeing up a…read more$2k+ couch he couldnt wait to be nice & get it sold to me. Ordered online, took nearly 2 weeks for it to be delivered to the store. Opted to pickup the couch, but the dock team gave me 1 of 3 parts of it that belonged to someone else! It was wrapped so I couldnt tell until we got home it didnt belong with my set. The chat team said was such a hassle to get this corrected, I had to explain the situation 3 different times. Bobs finally came & swapped the parts. The couch is comfy but what a miserable experience.

Had an awesome experience at Mattress Firm this weekend. We worked with Karen who was an absolute…read moreangel and was so patient with us while we found the perfect fit. She wasn't pushy at all and made us feel super comfortable. She helped us find the perfect mattress for the right price and was seriously such a great person to work with. I couldn't recommend her more! As for mattress firm, they had a great selection to choose from. The store was clean and tidy and they found a way to help us even when they had lots of customers around.

Mattresses are sprayed with very toxic and harmful chemicals in a product Mattress Firm uses call…read moreSterifab including 3-Phenoxybenzyl d-cis and trans, Didecyl dimethyl ammonium chloride and Dimethyl benzyl ammonium chloride as part of their sanitation. These are toxic and harmful to the immune, nervous and endocrine systems and I was not made aware. The mattress is causing me serious health problems and the manager Nate refuses to resolve the issue hung up the phone on me several times. I also don't think they respect or value their employees, including demoting someone who recently lost a loved one and had to close the shop early and then punishing her for that. When it comes down to it I don't think they value, respect or protect their customers or employees when challenges arise. Mattress Firm is pretty selfish and uses thier customers and employees. I don't trust Nate either.

they had tons of great selections, and they went above and beyond with there service. They made…read moresure we were getting exactly what we wanted with an-astonishing deal. will most definitely be coming back!

Wife and I checked these guys out last weekend and feel in love with a mattress. They didn't have…read moreany remaining floor models in stock, but the owner assured us one was arriving Monday. We purchased the mattress and anxiously awaited for Monday. Monday afternoon came and I didn't hear from them so I gave them a call with the number on their business card. I reached a voicemail and left a message. Tuesday afternoon I still hadn't heard anything so I called and the delivery guy picked up. He didn't have any idea and told me I would get a call back in the morning. Wed morning no call. So I texted the number and messaged them on Facebook. I can see that my Facebook message was read. I finally received a call back from them AFTER posting a poor review. Apparently they had been away on a trip. I've been notified that my mattress did not come on the truck this week, but should be coming the following week. Almost a week later and I have not heard back from them. My wife was getting antsy and gave them a call. We no longer have a date where we may receive the mattress. We were told we will be notified when it comes in at SOME future point. If I ever get the mattress or get a call back from these guys I will update this review. But, until then, it's safe to say I have not received a mattress for the money I paid and the communication has been minimal or none from them.

I will say that I apparently have the same taste as the buyer of the decor in this store. I found…read moremyself saying quite often "oooh...I love that" but sadly I don't have an unlimited budget. My husband and I were searching for recliner replacements. This was probably the fourth or fifth store trip. By now to save our marriage and get furniture we like I send him off to test them for comfort since he's tall and if he finds one he likes I either veto if it's hideous or uncomfortable for my frame. Well, low and behold we actually found one here we like. It was a Lazyboy so we know the price tag ahead of time and can appreciate that as the value is there with the brand. We weren't positive we wanted the power though (at a grand for power leather each and we are getting two) so we filtered through the sale tags and see it's half off for the manual. Score! Let the clink-clink-clink of the manual reclining begin. So we asked if there were two in manual. Our sales rep had to search on the computer and discovered that they no longer carry the manual option, but can custom order it for $999. Ummmmm. No thanks. We went to the Lazyboy store instead and bought power recliners for less. However, we did end up going back and this time our visit was pretty smooth. We found an entertainment center and coffee table we liked since our set was well beyond its years. And since it was discounted and we saved money by buying the recliners elsewhere we bought it. Our pick up date was supposed to be on Monday night. It's Monday night and naturally it's not in yet...but hopefully it will be soon. It arrived in the middle of the night Monday-so we have it now and it was as lovely as pictured.

One star is too many. We paid top price for a mattress that failed after six months, Steinhafels…read moresaid their warranty is for four months. Shop around because other mattress stores offer a one-year warranty on mattresses. We called them and they said buy a mattress topper. Terrible customer service.

The Furniture and Appliance Mart (Ashley) delivery folks, Brandon and Douglas were so helpful and…read moreprofessional in their duties. We truly appreciated their expertise and knowledge in their delivery of our furniture items

If you buy and have appliances installed by this two bit company you will spend $thousands of…read moredollars repairing and replacing them. I know. I did.

Not a bad place to pick up some cheap furniture. Relatively decent selection of couches available…read more You can tell the staff isn't the brightest of people but at least they're not rude or pushy. Big plus is they have a layaway option.

STAY AWAY!!!!!! I wish I could give a zero.. I have bought furniture from them for the last 6…read moreyears... EVERY piece I have received has been garbage within the first year. Loose threading, falling apart.. and of course they will LIE through their teeth so it's not covered. Haven't even had the small sectional we got for a year.. August 2023, but of course they denied the claim, so I have to dispute it now within a certain timeframe, or it won't be within the warranty period. Its a complete joke. We have loose threads all over the couch, the pillows, the cushions, in between by the zippers, on the very bottom of the couch where the seams meet.. but the technician said it was due to a pet... WHAT PET? We have a retriever, she can't un-pull threads that were never sewn in the first place, or get to the bottom of the couch, or in between the pillows on the zippers and whatever the liar said. The lady on the phone was too busy eating her food to actually give me an answer.. couldn't understand her while she was stuffing her face.

I've been absolutely dreading mattress shopping, so much I have put it off for years. I was…read morepleasantly surprised at how lovely mattress shopping could be, thanks to a great salesman "sleep expert" -- Evan. He was incredibly personable, walked me through all the mattress options, explained the lingo. He was honest with me about the best brands, the benefits of each mattress type, the drawbacks, etc. I ended up getting a Sealy Posturepedic that I really loved, plus two pillows that were on a BOGO sale. Evan was able to score us free delivery and just made the whole process less painful. Go try a mattress, stop buying cheap ones online -- your back and body will thank you. Go here and see Evan.

I bought a metal platform frame here and returned it an hour later after receiving one from a…read morefriend. It's been over 2 weeks and my bank still has no record of any credit being issued back. The salesman informed me in very rushed terms that everything was probably fine and there wasn't anything they could do from their end and to try back after another week. This is the 21st Century - at any other store this money would have been back in my account that evening. I can only assume that they screwed it up or are holding my money and hoping I'll forget while they earn interest on it. I filed a claim with my bank. Don't shop here. The sales people are nice enough until you buy something.

We recently built a new house and purchased 7 large appliances in addition to 2 beds from Brothers…read moreMain on Stoughton Rd. in Madison. We consider ourselves so lucky to happen to have Curt Viets as our service representative. We received the best ever personable service from Curt. We are thankful for great prices, storage/hold of our appliances prior to our move in, information on warranties and rebates, and were also highly satisfied with delivery and set up. We will continue to be loyal customers of Brothers Main, and also share our positive experience with our friends and family.

initially, I thought things went pretty smoothly. I went to the store and spoke with the salesman…read moreabout purchasing a stackable washer and dryer . He gave me a quote. I told him I needed time to think about it as I was having work done on my house, a redesign of our laundry room, which also serves as bathroom. About a month later, I called and purchased the washer and dryer, which I had told him needed to be stackable, over the phone. I was told delivery would occur Wednesday and I would receive a phone call regarding the time. On Wednesday I received no phone call. At 12:30 PM I phoned the store and asked them if delivery was occurring and what time I could expect it. I was told delivery would occur sometime after 4 PM. I then left my house to take care of things for both business and personal matters. 30 minutes after leaving my house I received a phone call from the delivery driver saying he was five minutes away. Luckily my neighbor was home to let him in. It was then discovered no stackable kit was included with the washer and dryer. The washer and dryer are now sitting in the middle of my laundry room/bathroom floor and work that I was hoping to have completed cannot be done until the washer and dryer are installed, something I paid for. I called and told Brothers Main about the issue, I also emailed. More than 24 hours later and. I have yet to hear back from them.