As of right now I give bobs 3 stars. I bought a sectional from them in September 2021 which they…read moresaid would take about 3 months to be available due to Covid etc. 3 months pass and I get an automated text in December that it's ready to pick up, and that I only had the next 3 days to do so. On Christmas week. I got it done, it had been a stressful month for me personally and you throw that on top of it it was just a lot.. but no complaints on the sectional, I love it. I just wish they gave you more time for pick up. I had to wait 3 months, and they gave me 3 days. Don't choose delivery unless you're all for the convenience. They charge based on how expensive your order is. My sectional was over $2000 and they wanted $270 for delivery...pass. I rented a uhaul and picked it up no problem. Fast forward to 2 weeks ago when I went into the store to checkout counter stools. I found some that I liked but went home to make sure that's what I wanted. I ordered them online the next day. Then I got a text saying I could call about my order details. I called (this was Sunday) and they told me I could pickup anytime next week Monday after 2pm. I went there that next week Monday at 3pm to pick them up and they told me the stools weren't there and that they aren't even in the truck yet. I told them that someone over the phone told me I could get them today. She said no, you'll get a text saying they're ready for pickup and have to schedule a time. I was real irritated. Waste of my time. Blew off 2 separate plans to go do that after work. Then of course 2 days later is when I get that text. I went back in there, pickup was no issue. We got home and had to assemble the chair legs etc and one of the legs was missing a "foot". It sucked but we had a quick solution. Then I notice the feet are scratching my floor so bad. So... we pried all the feet out of the legs and put pads on instead. Problem solved. I rate a 3 because the stuff I've bought from them is nice quality- I love both the stools and sectional. But the foot issue with the stool really irked me and so did the pickup miscommunication. I plan to order a new area rug from them too soon so I hope I don't have any more issues.

I was told the only way to get the dresser I ordered within a week was to pay $100 delivery fee. If…read moreI wanted to pick it up for no charge I was told I wouldn't be able to get it for 2-3 weeks. I paid the $100 for delivery and the day before delivery I was told it was not ready and I had to schedule out another 1-2 weeks. I requested a refund to my delivery fee as their part of the deal was not upheld. I was told to call customer service where they went back and fourth with me for 20 minutes saying all they could give me was $23 off. I've never dealt with such poor customer service.

I stopped in on Memorial Day and my oh my, I am sure glad I did. In the market for a new king sized…read morebed and was able to get one within my budget due to the help of Jake. He asked me a few questions while I tested different beds, it was clear that I had very specific taste with a modest budget. Jake was able to help me find just the right bed at an amazing deal. I was on the fence between boxspring and frame but after giving it thought I decided on the platform adjustable frame. I am so glad I did, being able to watch tv, read, and scroll my phone while sitting upright comfortably is a joy. As I shared with Jake, I could have easily purchased a bed online but with a decision like this, I felt it was important to try a few options out first.

Horrible experience. This is how the delivery people left my room and bed in a total mess. Told me…read moreto go hire a professional because they've done their job just by bringing it. Totally disrespectful. The sale went quick and the delivery, setup and professionalism is less than standard.

Sales associates very helpful, great value purchases, delivery smooth and uneventful.read more

I've purchased furniture here in the past and it withstood three moves over ten years. I went…read moreshopping for a new place to park my butt and immediately thought of BiltRite. There are pieces that definitely cover style, comfort and durability. However, it's difficult to find a piece that has everything within the budget you may have set for yourself. That being said, there are plenty of options for those who have a little or a lot to spend. And while I didn't find a sofa that spoke to me at that time, I found myself here again, a few years later, looking for a mattress. And this time I did give them all my money. There was a very patient gentleman who put up with me for at least an hour while I tried all the mattresses that fit my criteria, and then while I waffled between my two favorites. He was very knowledgeable and answered all my questions. He didn't steer me directly to the most expensive mattress, I found that myself. However it's not the one I chose. I picked the second most expensive one lol I hate shopping, my back chronically hurts from an injury, and the mattress I liked the best alleviated some of that pain. The checkout process was easy. I qualified for a credit card I didn't need, but it allows me to pay off the purchase at my leisure instead of immediately. The delivery was great too. After a couple weeks we had a call to schedule, followed up on the morning of, received a text when they were on the way, and after the delivery was completed. The gentlemen who removed the old mattress set and installed the new one were very professional. I work from home and they barely made a sound. They were respectful of my property and quick. I didn't feel the need to shop around, most places have the same stock and comparable prices. I like BiltRite and was happy with my experience. The mattress has been a lifesaver for me as I don't wake up in intense pain every morning. I find that my experiences over almost 20 years with this store have been pleasant and no pressure. And the fact that I'm not here every other year to replace something is a testament to quality which i appreciate.

Purchases a stove and it was damaged during delivery. Floor was also scratched and corner of…read morekitchen counter was broken off.

Would give a 0 if I could. Worse customer service ever. Purchased a dryer-brought it home and…read moremotor was bad. Returned back to store, however no Dryers in that price range was available. Purchased dryer in store and paid on line for financing. Manager kept insisting it was not their fault, rather mine for purchasing online. Stated he could not do anything besides apply what we spent toward another dryer that we were already in a discount store Was terrible to deal with 2 trips to the store that day and no dryer. Absolutely no help from store Save yourself some time and don't go here....Its a dump and they do not back what they sell. Will never return

My previous bed lasted us 3 years. I was not happy from the get go with it. After going to yet…read moreanother Big Box store, I realized they really push towards the very expensive beds. I ended up going back to retry the beds and still not happy and then started doing my homework. Google 'Mattress Makers' on youtube. Beyond helpful with what to ask your salesperson and what's really in those mattresses. I ended up going to Verlo for the first time. Jamal was helpful and I told him exactly what I was looking for and what I did not want in my new mattress along with my budget and did not want to make the same mistake twice. I ordered the mattress and for the price of the box spring was going to get an adjustable base (top only) for the same price. The day before delivery, I called and changed my mind and wanted the box springs instead. They were accommodating and I knew it could have changed my delivery. My thought again was making the right decision. I was very pleased with the delivery guys, the removal of my mattress and now happy with my bed!

We had a great experience purchasing our V11 mattress in 2021 at the Greenfield store and have been…read moreextremely happy with it from day 1. This mattress has a separate foam topper over the box springs which I love because it is very easy to rotate or flip the topper. Recently the zipper on the topper separated while I was flipping it. Stopped in at the Racine store with a picture. The store manager Jason was super helpful and scheduled a service call. Great communication on when they would be out and Isaac and Brice arrived right on time. They were able to fix the problem here, but there was no question at all that the problem would be fixed even if it required taking it back to the Greenfield store where the mattress was made. When I stopped in at the Racine store Jason noticed that we had never had a comfort adjustment and asked if we also wanted that. We didn't because the mattress has been perfect from the first night, but it was nice to have the question asked and see a company stand behind their product years after the sale.

I have bought two mattresses from this store. I started with a temperpetic mattress that ended up…read morebeing a poor fit for me. To their credit, they took that mattress back and exchanged it for a Sterns and Foster plush prime mattress. I paid a $100 pick up fee. I have had this mattress for less than three years and it is sagging unbelievably. I feel like I'm sleeping in a canoe. Unfortunately, the mattress is not sagging to the naked eye when there is not weight on it. I have called several mattress firm customer service numbers and they tell me to go through the arduous process of printing off the measuring device and doing the laundry list of assigned pictures. I don't own a printer so this will be a chore so that I can gamble that my warrenty will be honored. My warrenty is for 10 years. The last person I spoke to on the phone basically said there was nothing mattress firm can do for me because this is a manufacturer issue. That being said, go ahead and buy your mattress online for a cheaper price. There's no need to have mattress firm be a middle man if they have no ability to provide customer service if the product is faulty.

We've bought two mattresses here and have always had a good experience. We recently purchased a new…read moremattress for our master bedroom. Our 6-year-old was with us and was obsessed with the giant, yellow pillows on the beds. The salesperson sent him home with one - sweet! Mattress Firm has good prices and they are upfront with pricing and financing options. They offer delivery 7 days a week and the delivery cost includes hauling away your old mattress and box spring. We have found Mattress Firm to have quality products at stellar prices!

We love our purchase from Penny Mustard which was made two years ago. Our product is expertly…read morecrafted and built especially for us. Penny Mustard Tosa took great care of us. We'll consider them for our next project

We decided to pay a premium price to get a premium product and service. It didn't happen…read more After waiting 3 months for a bedroom set, it arrived with a damaged dresser they never brought off the truck the response from customer service was in acceptable. The one dresser that did arrive has drawers that are misaligned. Buyer beware.

I just moved to the area for work and needed two sets of mattresses. I went to a few stores in the…read morearea, but in the end I had the best experience at this store. The manager Nathan is great and he will work with you to make sure you get the best deal possible. Make sure to ask for him! He is usually three during the week. They have a great selection of mattresses from your basic $200 queen set, quality sealy and beautyrest sets, to the best tempurpedics. They have great specials going on all the time. If you are looking for a good deal on a mattress or set of mattresses, this is the place to go. Great personalized customer service, great price, free delivery. I am extremely pleased with my purchase. My mattresses came today and I love both sets, great quality and great price! This location is a must visit if you need mattresses!

From the owner: Everyone in our store is committed to making sure you get your best sleep, every night. How do we…read moredo it? Our Sleep Experts® train more than 200 hours to put together a complete solution just for you: mattresses, bedding and all the essentials. Plus, you'll shop confidently with our Love Your Mattress Guarantee®. That means you'll get a low price on America's best brands, including Sealy®, Tempur-Pedic®, Sleepy's, Serta® and more. You'll also get your new bed delivered your way and with a 120 Night Sleep Trial® to make sure the bed you chose is the perfect one for you.