First off, let me start by saying that no matter how good the food is, if the service sucks, I will NEVER return. Period!
Such was the case with this establishment that my sister happened to spot as she was driving by one day. She's a sushiholic and has to have it at least once a week. Last weekend, I had no plans and we ended up eating here at Kodo Sushi Sake for lunch on Sunday. We went when they had just opened, so as far as I could see, there were only 4 other parties in the round dining room with us. When I walked in, I told the guy in the black shirt (whose name is Jason, if I recall correctly) that I was meeting my sister. He was walking past me and waved his arm toward the dining room and mumbled something like, "over there."
Ummm.. okay.
I made my way to the table where my sister was seated and the first thing I noticed was the leftover bits of rice on one of the chairs. Gross! I sat next to it and began checking out the menu. I must say, they do have some pretty good stuff on there, so I ordered a few dishes. Sis already ordered some things, but it took a while for anything to even come out. When they finally did, they came... one by one. Most places usually bring you everything at once or at least 2 to 3 dishes together.
As time passed, and the food seemed to take forever coming out, I couldn't help but notice with my wandering eyes the old furniture that is obviously worn. Also, the ant/roach trap in a corner under the table next to us. It looked like it's been there for a few months and definitely needs to be replaced. The bowl that my salad came in was also chipped on the edge.
Once we finally had everything and were ready for the bill, the young girl who served us brought it out. Or so we thought. My sister put cash in and I covered the rest with my card. She took it but came back with a new bill that was about $40 more. At first we were confused, but realized she brought us the wrong bill the first time. She didn't say anything and when we waited for her to come back, she never did. At this point we were pretty irritated at the sloth-like service and now this bill issue.
We decided to take it up to the front and ask about it. We asked Jason, who clearly became annoyed as soon as we started asking where the other bill was (the first one that we were given). He started getting all huffy and puffy saying that wasn't our bill, and that the girl had mistakenly given us someone else's. She came out and brought the correct one, and told Jason she gave us the wrong one. Mind you, she didn't tell us as we stood there, she told Jason as if we weren't there at all. I asked him nicely if he was the manager/owner and he said no, pointing to the kitchen saying, "he's the owner." I asked for his name, and then he called the owner over. Owner comes to us and Jason starts going off in their native language (about the situation, I assume). Owner goes back to the kitchen, never addressing us or apologizing for the situation.
Jason then prints out the correct receipt, tells me the first transaction will be voided and the girl says my money will be back in my account in a few days. Idk about you, but I HATE when that happens.
I sign the bill and as we begin making our way out the door, Jason apologizes from across the bar with a half-ass " sorry about the confusion." Yeah, well, I'm sorry your service was crap and no, you didn't deserve a tip.
The Good: food tasted great, prices are reasonable, and they have some unique rolls to offer.
The Bad: dated furniture not wiped/cleaned very well, chipped dishes, and filthy ant/roach traps which make for an unappealing dining atmosphere. Here's a tip: don't let your eyes wander as you wait for your food. You may lose your appetite if you have a weak stomach!
The UGLY: service was extremely slow, especially on a Sunday with 5 parties. Staff was cold and rude.
I was going to rate this place with 1 star but as always, I'm being generous because the food was delicious. I know there are other locations throughout the valley, so I'll probably try those out.
I truly hope you don't experience what we did! Good luck! read more