A few years ago, I chose Rose Remodeling to do a full remodel of my primary bathroom. I was so…read moretraumatized by the nightmare experience that I couldn't bring myself to write a review, even though I felt prospective customers should hear from all sides, including those with horrible experiences. I got duped by the rosy reviews, not realizing those high ratings weren't necessarily representative of all their clients.
Their bid was far higher than other contractors', but I mistakenly believed a higher price meant higher quality, and the sales rep, Justice, was very nice, so I chose this company. However, once the contract was signed, my bathroom was assigned to a project manager who seemed primarily focused on making sure I paid at each stage of the remodel. To my surprise, he never once stepped into my house to check the work. Rose Remodeling advertised itself as family-run, so I thought they would be involved in the work or at least oversee it closely. Boy, was I wrong. They subcontract to people who spoke limited English, so I couldn't communicate with them properly.
To make matters worse, they let a trainee do most of the grout work on my shower wall, floor, and wainscoting. The grout lines were bumpy and uneven, with bubbles and cracks. When I complained, the project manager pointed out that grout lines are never perfect, implying I was the problem and a perfectionist, when 99% of the work was so bad that an average DIYer could have done better.
I was forced to monitor the so-called subcontractors and contact the project manager (via phone or email because he never once came to the job site or meet me in person) again and again to redo sections. They never reviewed all their work and simply fixed everything. Each time, they only fixed the specific spot I marked with painter's tape. It felt like they were always trying to get away with shoddy work. I had to point out every grossly flawed detail for them to fix that one detail. They simply didn't want to do the right thing, which was to deliver quality work. It was such a hassle working with them.
Another example: my mirror was higher on one side, and I had to fight with them to redo it multiple times until it looked level. These are just a few examples of the struggles.
A week after I paid in full and began walking on the new tile floor, cracks started showing up immediately. I was so distraught after exhausting all my energy getting other parts of the remodel up to par that I just couldn't deal with them. It took a year, and a friend's help confronting them, before I finally got them to fix more grout issues.
A year later, I finally met a competent contractor at their office, who came to my house the next day to inspect my issues. He was shocked at the lack of quality in my job, and for the first time, I got an apology and an acknowledgment of the nightmare I'd lived through. (The original project manager, Graham, never apologized for the problems and never took the time to supervise the subcontractors. Apparently, it was my job if I didn't want crappy workmanship.)
In summary, if you want to pay extra high price to gamble on Rose Remodeling, you may get lucky and be assigned a better subcontractor and better project manager or you may end up with ones like those assigned to my bathroom. In the end they did finally fix most things but i should not have paid a high price to suffer this nightmare remodel.
Ps I have too many photos to post but this is example of the workmanship they tried to dump on me.
