I went to their drop in fabric class.
There was the owner, Mason, 2 yoga students and Natasha instructor. The owner encouraged me to pay after the class so that I can choose from their 'subscription' options. I said okay.
The class was great in terms of Natasha's teaching. She is wonderful and can teach people. The room had no windows and it was a back room of the little office space in front, to be honest, totally not inviting essentially a storage space. But okay since the instructor was great. The online photos look so good - I wondered how it is possible that that space can look that good in the photos.
The owner is a really not nice, grumpy, bad mood, bad vibe, frustrated vibe (not from a day but from the deep within), heavy vibe guy who is greedy of my and your money. I know it can be hard to own a business but hey - it all starts with making your clients happy and not with bullying them. FYI to Mason if you read this.
I finished my class and said that I want to pay with my introduction class vouchers (after I realized that this type of exercise is really not for me and because I had two of those vouchers (on line purchases via Paypal) as I intended to go to their intro class the following week and bring a guest.) The policy on their website nicely states that the value of the vouchers can be used towards any class!
The owner said, okay, with facial expressions (wtf, eyes out, condescending etc) Now, since my two vouchers are worth more than one drop in class I first waited for his ideas about the difference money, and when nothing came from him, I asked him how he wants to take care of that. In his beard he mumbled "no, we don't give refunds" kind of you won't see that happen. Then he suggested I pay in cash and figure out vouchers later, meaning - he keeps all the money and never gives anything back. And then he says, I don't have time (as I call on his ignoring on my words and presence there), don't have cash, and don't know how to give you money back via Paypal because it is complicated and he can't figure it out, doesn't have time for it.
I stood there and tried to reason with him. The whole time he was rude, made rude comments, disrespectful, and not professional at all simply and obviously not willing to pay out the difference, give the change money back. I said, I will then request the difference money from you via Paypal (that is how I paid for the vouchers) and all you have to do is reply to that. It is simple and you will be able to do it. He agreed to it and had asked me to request less to cover the fees. I accepted that.
Btw, during the conversation all he wanted me was to leave and drop the topic, but the instructor and another girl were there thank goodness so he couldn't acted worse than he did and I felt comfortable enough to stay there, ignoring his rudeness and ignoring of me, in attempt to reason with him.
Since then, I sent him Paypal request, email reminders, reminders via Paypal, and finally I filed a claim via Paypal to which he is not responding either.
Message for you - if you really like yoga and can ignore the dude and don't care about the no window storage style classroom, okay.
If you care what kind of people stay in business around here and care about people that surround you, then go elsewhere. Some of the instructors there hold classes elsewhere and Natasha is working on her own pole class (polirized on fb or something like that I overheard) .. I mean, look for others that can teach you whatever you want to learn there. This guy needs attitude adjustment big time.
Plus, never ever buy in advance because if by some chance you can't attend classes or you change your mind, your money is gone.
Finally, before I went to the class I read reviews on Yelp and I saw one really bad review that I took with reservation. Now, I see how those can be entirely without any exaggeration true. read more