I had stopped into the Nike Santa Monica a few weeks ago. I stopped in because I had seen online…read morethat they had a counter where you could customize items. The team members here are very accommodating and thoughtful. It's cool to see them they work as a team and when I was able to find out what decals and badges I wanted on my items was a fun experience to be able to do that. I was indecisive, however Brianna was there to be able to walk me through the process and let me know what was available and what my options are. It was cool to design and pick out a few one of a kind items and make it my own. It is a fun process to do and thank you so much for the team there. It was kind of time consuming so they were extremely patient with me I parked in the parking structure and it was really convenient because the Nike is right outside the exit of the parking structure itself.

There is something seriously wrong with this Nike store. It's been twice now that we've returned an…read moreitem, and asked for the money to be put on a gift card, only to try and use it at a later date for there to be no money on the card. Each time we've called customer service and they tell us that there is no record of that gift card being issued at a store, and there's no money on it. Even with a receipt, they tell us there's nothing they can do, either at the store or by calling customer service. We buy Nike bball shoes all the time, but will never go to this store again.

The selection of New Balance shoes here are much bigger than other shoes stores…read moreNicole and Bobby were amazing and patient

No complaints about the store itself but my parents got rung up by an associate by the name of…read morezhana, she made a slick comment about how my parents smelled like housekeeping and kept questioning my mom if she was sure if she wanted to buy both pairs of shoes. That's discrimination and unacceptable, they didn't want to speak up because they aren't confrontational but I thinks that's unfair and something should be done about that.

The service here is top notch. I was in a rush and my son needed turf shoes for a game within the…read morehour. I called ahead asking if they had any and the employee had four pair in my son's size already picked by the time we arrived at the store. We were in and out in minutes. You're not getting this service anywhere else nowadays. Thanks, gents.

Waited 4 hours in line starting at 6AM at Niky's Sports, just to watch the whole thing turn into a…read moremess. No organization at all! Employees were letting people in randomly while others were cutting the line with no control. People who showed up later were getting in before those of us who waited for hours. This could've easily been handled by giving out numbered tickets or having a clear system, but nothing was done. Super frustrating experience and a complete waste of time. Definitely expected better.

I had such a great experience at FrontRunners thanks to Sam…read more He greeted me right when I walked in and was immediately friendly and easy to talk to. I told him I was looking for the same ASICS I was wearing (mine are a couple of years old), and without hesitation he said they had the updated version and knew exactly which model I had. I was so impressed that just for fun I asked if he could guess my shoe size... and he got it right! Sam is incredibly knowledgeable, super friendly, and just an all-around great guy. It's rare to find someone who really knows their stuff and makes the experience feel easy and enjoyable. Definitely ask for him if you go in.

I'm giving a 5 star review because of the excellent service that I received today from Chad. I had…read moreordered a pair of UGGS online and got a confirmation e-mail that said Frontrunners would let me know when my order was ready to pick up. (Note: these UGGS were sold out everywhere!). I ordered last night but did not get a ready-for-pick-up email. I was in Brentwood, so I thought I'd stop by just in case the order was ready. As it turns out, Frontrunner was not able to fulfill my order as they had very low inventory (no surprise for these boots). Chad, however, found the boots for me and I went happily on my way. Shoes are competitively priced and I will definitely return. Also free parking with a validation for 30 minutes.

Great store in a great location…read more Visited the store and it was busy and the team was hustling, but they didn't fail to recognize and help me. Was looking for an item but they were sold out of, the team member offered to order it online for me for in store pick up or ship to my home, but I opted out. At the register, the person checking me out was kind and pleasant. Everyone was amazing and helpful.

The Lulu of Downtown Santa Monica - Third Street Promenade is the lemon of the LA lululemons... "I…read morepull up in a lemon...." It's organized, but between the lack of customer service and the roaming of flying insects inside due to a poor directly outside upkeep (that I know isn't all this locations fault - very much city related) does kind of steer you away. The selection is less than the location in Studio City near me, the Pacific Palisades we had just stopped in and most other locations in Greater LA. I was hoping we'd at least find the shirt we were on the hunt for, but just some flies in the guys section. Overall high quality as you'd expect at a higher value... Just not the most inviting overall... I think the location is great, tons of natural light + air flow they just need to be more mindful, a touch more welcome and demure. Q Tips: Lots of parking garages close by with a huge one on Colorado for Santa Monica Place - open air mall + at 2nd/Santa Monica Blvd, along 4th and so on. Pick up orders available here.

I brought two baseball jerseys to customize and Sami's sports did an amazing job! The staff was…read morefriendly and helpful and the customization was done at a reasonable price! I was in and out within 20 minutes. I would definitely recommend Sami sports.

Very good prices Do you recommend? And the story owner was…read morevery nice and only took her 5 minutes to get all of my stuff ready

Robert @ Sky Sportswear is the man! Extremely helpful,…read moreknowledgeable and made my custom hat order a breeze. Sky Sportswear did the job for 1/2 the price and twice as fast as our local West La embroidery shop. Even shipped the order next day once completed! The entire experience went smoothly, with Robert emailing me samples prior to the production run. Will definitely do business with them in the future!

Hello, My name is…read moreEddie Hernandez Jr., and I stopped by your location today from Pico Rivera hoping to get guidance on bringing a design idea to life. I want to be honest about my experience--not out of anger, but out of frustration and a desire to be understood. I came in explaining that I'm new to this process. I don't have technical knowledge, I don't know formats, and I'm still learning. What I do have is an idea and the drive to turn it into something real. When I was turned away because I didn't have my design in the correct format, it felt discouraging--especially after I had already explained that I'm starting from scratch and was looking for help, not just a service. I'm not expecting everything to be done for me, but I was hoping for some level of guidance or direction--something that could help someone like me take the next step forward instead of feeling shut out. This isn't just about today--it's something I've experienced often: being judged or overlooked before I even get the chance to grow or learn. I'm working hard to break that cycle. If your business offers any type of beginner guidance, design assistance, or even a direction I could take to come back better prepared, I would genuinely appreciate it. Thank you for your time, and I hope there's an opportunity to approach this again in a better way. Sincerely, Eddie Hernandez Jr.

I've had a consistently great experience with the team at Theory--both at the Brentwood store and…read morethe Camarillo outlet. At Brentwood, Brian and Romero have been incredibly helpful, thoughtful, and honest in guiding fit and selections. They actually listen, which makes all the difference--especially when you're trying to get something as specific as the right pant fit. And more recently, Nancy at the Camarillo outlet went out of her way to help coordinate sizing, share photos, and make the process easy and seamless. That level of care--especially across locations--is rare. What stands out most is the consistency: no pressure, no upselling--just smart, attentive service and a genuine desire to help you find what actually works. It makes shopping feel easy! Thank you!

I went for the 1st time to Theory-Brentwood-after passing this store so many time since they opened…read morethere and never have made it in. Now, after changing careers and I need of some nice work attire that I can wear casually-I finally have found the perfect match! I was lucky enough to meet Goli Messian who assisted me at Theory. Not only was she so personable but she has an eye for exactly what works for your style and put together multiple outfit options for me with ease and flair. Theory has quality staple pieces that make your morning outfit choices a breeze. Thank you Goli! Can't wait to come back on my next paycheck!

LOVE this latest addition to Abbot Kinney!…read more Went to the grand opening yesterday and instantly fell in love with the clean lines and cuts. All the shirts I tried on felt like some kind of technical cashmere, and more importantly, made me look sexy, like when Shrek's donkey drank that magical elixir and became a sexy stallion. Never thought athletic streetwear could look so sleek. Nike could learn a few things from this place. I believe this brand is from Australia, and what ever they're doing down under is on the up and up. Love the brand theme of #respectyouruniverse. Oh, can't forget a shout out to their super sleek backpacks. They're almost futuristic, but all kinds of practical. You have to check out their one-strap small backpack.... something even Boba Fett would sport in an instant (even has room for 2 lightsabers and a blaster too!). Prices are extremely reasonable, and you'll love the haute couture vibe. Super friendly staff too! Ask for Xavier (he has connects with the boss).

Amazing athletic wear with a very personalized and upscale experience. The staff caters to your…read moreneeds is warm and friendly and ensures you are educated about the brand and each crafted piece you are purchasing. I love it's very comfortable to shop here and does not feel pretentious and uninviting. I was offered iced tea while I shopped, and got a few pieces that were great quality and fit. I love how they have a comfy couch and aromatherapy for others to relax while you shop, this is the only store right now in the US other then the NYC store. It's a Canadian brand which you know means fair labor wages and high quality!!

I just ordered a Wilson Blade tennis racquet online and was looking for some new tennis clothes. I…read morewas hesitant to order their clothes online because some people complained about the sizing. I was so pleased to see this new shop so I could actually try on their clothes before buying. Unfortunately, I arrived late - five minutes before closing time. The staff there were really kind and let me try on clothes even though they had already closed the cash register. I was able to try on a couple of skirts to determine my size and then order them online. The skirts arrived today and they fit perfectly! I ordered the midtown tennis skirt in green and the classic pleated tennis skirt in blue. The staff said they recently opened the store and it was their first Wilson store in California. The displays need some work but they had all the sizes and most of their online selection in the store and the quality felt good. I would recommend the clothes and the store. Thanks for being so accommodating!

Today is the second and the last time I attempt shopping here. I called earlier this week and spoke…read moreto the supervisor about the store being closed way earlier than advertised hours she was so nice inviting me back. Unfortunately for me the same girl who didn't let me in to shop was there dismissive and rolling her eyes when asked questions about the products. I was about to ask her another question when she stated to her colleague that "she doesn't get paid enough for this sh*t" which explains why she has a terrible attitude. Wilson, do better! Pay lis an appropriate wage so she doesn't make the customers feel uncomfortable. Safe to say I won't be back to bother her.