I couldn't be happier with my experience at Re-Lux Collision. They worked on my Porsche, and the…read moreresults were absolutely outstanding. The quality of the bodywork and refinishing exceeded my expectations my car looks flawless. What impressed me the most was their communication. They kept me updated throughout the entire process, were completely transparent about the repairs, and made sure I knew exactly what was happening every step of the way. There were no surprises, just honest and professional service. They also finished my car earlier than the original estimated completion date, which was a huge bonus. On top of that, they accommodated my rental car, making the entire repair process incredibly convenient and stress free. If you own an exotic, luxury, or high-end vehicle and want it repaired by a shop that truly cares about quality and customer service, I highly recommend Re-Lux Collision. They treated my Porsche with the attention and care it deserved, and I wouldn't hesitate to bring any of my vehicles back. Thank you to the entire team for an amazing experience!

I brought my vehicle to Relux Collision for body and paint repairs through a third-party insurance…read moreclaim. Relux made a great first impression and initially appeared to be a professional, reputable shop. Unfortunately, as the repair process continued, my experience gradually declined due to repeated mistakes, poor workmanship, and a lack of accountability. When I picked up my vehicle, the newly painted front bumper did not match the rest of the vehicle. The color difference was obvious. Relux's proposed solution was to blend the paint into the hood. I argued that the insurance company should also approve blending the adjacent fenders to achieve a proper color transition. To make matters worse, Relux forgot to reinstall my front lip, requiring me to make another trip back to the shop. The insurance company later denied Relux's supplemental request after their adjuster determined the color mismatch was due to poor color matching by the shop and was therefore Relux's responsibility to correct and not the insurance company's. I initially believed the denial was simply the insurance company refusing to pay, but that was not the case. Throughout the process, Relux never accepted responsibility for the issues. I agreed to let them repaint the bumper because I wanted the repair done correctly, with the understanding that they would start over and achieve a closer factory color match. During my second visit, I performed a more thorough inspection and noticed the bumper was also misaligned, with the driver's side corner sitting higher than the passenger side. I pointed this out and was told it would take about five minutes to fix. While waiting, I heard loud tapping coming from the shop and hoped it wasn't being done on my vehicle. After taking my car home, I noticed something new. In the exact area where the bumper had been realigned, the paint now showed several small dents or impressions that became visible under certain lighting conditions. I returned to Relux to address the damage. Several employees gathered around my vehicle which felt aggressive, but instead of acknowledging the issue, I was met with excuses. Eventually, the manager, Gain, came out and told me they would not be helping me any further because they had already "gone above and beyond." Gain even told me, "If you find another shop to address or fix it, have them give me a call." When I asked him to clarify, he said he would pay for the repairs if it was within reason. I then asked if he would put that commitment in writing, but he refused. By that point, I was completely exhausted and frustrated by the entire experience. After multiple return visits, repeated issues, and what I felt was a constant effort to deflect responsibility, I decided to leave. I walked away feeling like my concerns were being dismissed rather than genuinely addressed. From my perspective, going above and beyond would have meant taking accountability, correcting the color match properly the first time, reinstalling parts that were removed, and ensuring no additional damage occurred during the repair process. Instead, I left with a vehicle that required multiple return visits, had paint quality concerns, fitment issues, and ultimately new damage that the shop refused to address. Based on my experience, I cannot recommend Relux Collision at this time. If quality workmanship and accountability are important to you, I would encourage you to carefully inspect any repairs before accepting your vehicle. Do be so easily enticed as i was with their deductible assistance unless you're okay with C-grade work. They also entice you to write them reviews in exchange for $25 gift cards if that tells you something about their online reputation.