I have taken 3 or 4 vehicles to Tooles, and have been very satisfied everytime! The most recent…read morewas my daughters car that the AC compressor needed to be replaced. I was trying to save money and bought one online (guaranteed to fit). Tooles agreed to put it on for us. Of course it didn't fit, so they got a compressor that DID fit, and got it on and ready to go in TWO DAYS. It ended up costing about the same as it would've if I had just taken it there to begin with. I have returned the online purchased compressor and am waiting for a refund. Always cheerful, always thorough, honest. Thank you to the crew at Tooles in Jackson!!!

I would give them a minus 5 if I could. I had one of the most bizarre experiences of my life…read moreconcerning rage. I scheduled an appointment a week ahead for a smog check at 11:00 a. m. I went in at about 10:55 the day of the appointment. I walked up to the counter and was greeted with "Hey, what can I do for you." It just seemed like not the friendliest greeting I would have expected, but I didn't think too much about it. So I told him I had an appointment for 11:00. He checked the computer and told me that no your appointment was for 10:00. I told him "No it was for 11." He said "I'm looking right here on the computer, you made your appointment for 10:00!" I could tell he was already getting aggravated. I very emphatically stated "No I didn't it was for 11!" At that point he completely lost it. He got extremely angry and told me I had made the appointment for 10:00 and he knows because he is looking at it on his computer. I told that was a mistake. He yelled at me "You made it for 11:00 it's right here on the computer" at the same time turns the computer toward me and slams his finger on the screen. He then told me that I could just leave and that quote, "I don't give a shit." I tried to get him to calm down but to no avail. I left the office but then turned around and told him I was going to make a complaint. He yelled out the door "What did you say?" "I said I'm going to make a complaint." He jumped up out of his chair raced outside put his finger in my face and yelled at me, "MAKE A COMPLAINT, I DON'T GIVE SHIT, I DON"T GIVE A SHIT!" At this point he was in a full blown rage. I again tried to calm him down by asking him why he was acting like that and telling him that it doesn't have to be this way. I said it at least 4 times. He responded by telling me I was the problem and came in with a shitty attitude when in reality I was looking forward to getting the smog check done. Again he told me while raging that I could just leave and he doesn't give a shit, the entire time with his finger in my face. Finally he returned to the office. I had noticed 2 people in the shop watching the entire episode. I turned to them and asked them what was wrong with this guy. They just shrugged their shoulders. I headed for my car but then realized I had better get his name I asked the 2 gentlemen in the shop what his name was and they would not even look up at me as if they were afraid of getting involved due to retribution. So I went to the doorway of the office and asked the person I had the encounter with and he said his name was Michael. On the way home I started to wonder if I had made a mistake about the appointment time. I actually started feeling a bit guilty. What if it was my mistake but then realizing there still would be no excuse for his behavior. Anyway when I got home it occurred to me to check my phone for text message and my email for a reminder about the appointment. Yes both confirmed the appointment was for 11:00. Michael clearly has anger issues and would be wise to seek therapy. Take my advice, stay away from Toole's garage in Jackson!

Great service, very professional, their second opinion saved me hundreds of dollars over the…read moredealer!

Rip offs..cheesy service at BIG prices..we bought s diesel ...took it straight to him for an over…read moreall check..paid the bucks! Never checked the cooling system or put a hole in the radiator while working...not sure which. It was right back in a different shop

Let's start by saying that nobody in their right mind gets up in the morning and says, "I hope I…read morehave to have my car repaired today!" That said, if it must happen, you cannot do much better than Don Wilke and Gold Country Auto Clinic (GCAC)... Honest, fair and capable... Most recently, I had a breakdown requiring a tow to GCAC... Don should have been on holiday, but one of his staff had been hospitalized and Don was on duty... While I waited for my car to be evaluated, he turned down a potentially profitable job by telling the customer that the work the customer thought he needed was still 10,000 to 12,000 miles out... Ours is an old car about to be turned in... Don and his crew had it up and running promptly at a fair price... When the new one arrives, our regular maintenance will go to GCAC without hesitation... Cannot recommend this facility highly enough...

They get the job done efficiently no stress about if someone is telling the truth about my vehicle…read more 2002 subaru and I work with kids, so I need reliable mechanics I can trust to get to work on time

This shop took care of me in an emergency and with just regular needs. The customer service is…read moreincredible. The service is fast, expertly done, and quality products. I am so excited to have this relationship with Caliber tires and wheels, replacing my relationship with Americas tire. Highly recommend this shop. In house professionalism is stellar.

This tire shop provides first class customer service. The owner Romeo spent hours on text and phone…read morehelping me decide what the best tire options would be for my Jeep. No pressure, and he really provided great information. I decided on some Toyo III tires and new rims and they were installed in about an hour. Nice waiting area. Great value for an entire set of tire. Romeo is a great guy and I highly recommend Caliber for their fair prices and great customer service.

I've always had excellent service at Auto Dynamics. The mechanic is extremely knowledgeable and the…read morereceptionist is friendly and efficient. I will not take my BMW anywhere else.

I was scammed for a brake flushing with less than 15,000 miles on my car because I was an elderly…read morewoman.

My power steering went out this week and I was having a terrible time driving it. Took it in to the…read moreguys at Crossroads Auto and they quickly fixed it for me. I also had an issue with my brake light not working and they even took care of that and didn't even charge me. I really recommend this auto shop to anyone needing repair work done. Valerie S.

I made an appointment to check on a few oil leaks. They cleaned the engine thoroughly and drove it…read more. No leaks. Cleaned the engine again and drove my car again. Checked again and still no leaks. The owner thought maybe with the previous oil change they spattered the oil all over.

Everything went great. A big thank you to Sophia. I appreciate all her help. See you in the future.read more

Would like to thank Jon and Sophia for helping me with all the work done on my two vehicles…read more I know that if anything was needed to be done on my vehicles I would bring it in to this store.

James is amazing! My car broke down on a Friday and I was calling around to every mechanic shop in…read morethe area. I am from the Bay Area and we were about 2.5 miles from home when my car started making weird noises and then just died. I was able to start the car up again and get it to our house in Pioneer and get a call out to AAA for a tow. After waiting for our tow truck, I was able to get ahold of Steins Auto Care and I spoke with James who told me to bring my Tucson in so they could see what the issue was. I had the vehicle towed and due to this being a Friday, after 3pm, James advised they could look at my vehicle on Monday. I was fine with that, however, I had no car to get me home. James suggested the Enterprise Rental Agency in Sutter Creek and I was able to acquire a vehicle for a few days. Stein personally drove my Hubby and I to Enterprise and I was able to lock down a car so I could get home for my work shift. James contacted me as soon as they were able to do a diagnostic on my car and had to break the bad news to me. He let me know that the engine had failed and that I would need to have an entire engine replacement. James suggested I have the vehicle towed to Hyundai to see if this would be replaced under the Hyundai Warranty. Thanks to James and Stein, this was a smooth process and I was able to get the vehicle towed to Stockton Hyundai for a full engine replacement. Luck was certainly on my side when I dialed Stein's number for help and I appreciate all of the hard work and assistance provided by this fantastic Auto Shop. Great Job and flawless customer service and care!

Breaking down on the highway while heading home from the mountains to San Francisco is about as…read morestressful as it gets--especially with a nervous pitbull and no real idea where you are. After calling five different shops that either didn't answer or couldn't help, Stein's Auto Shop picked up. Even though they were short-staffed, already busy, and facing a holiday the next day, they said they could take a look. They also strongly suggested a nearby towing service rather than limping the truck in. That advice turned out to be spot-on--the transfer case was completely bound up. Priority Towing showed up, loaded all four of us (truck, humans, and dog), took the 4Runner to Stein's, waited while we dropped it off, and then drove us to a nearby dog-friendly hotel. That alone would've been above and beyond. The next day, the truck was fixed, test-driven, and running like normal. To top it off, the owner personally picked me up from the hotel. The whole team was kind, calm, and genuinely engaged--walking through what most likely caused the issue and answering questions without any rush or condescension. All for a very reasonable price. Owning a small business means this truck matters. A 2001 Limited 4WD 4Runner with plans to see another 200,000 miles deserves good hands, and Stein's proved they're exactly that. Huge, heartfelt thanks to everyone at Stein's Auto Care and to Priority Towing. An experience so good it almost makes the breakdown worth it. --Matt

Right when I pulled up, service was great. Brandon got me all checked in, an easy process…read more I got the 17 point oil change, definitely go with high mileage! They checked everything! This location keeps bisy, for sure. It was about an hour wait, which some would think is long, but they were busy, and through the window of the lobby you could tell these guys work hard non-stop. They were servicing consistently, two cars then onto the next. The wait was worth it seeing their team be all around productive. I've waited at some places where the guys were goofing off and dragging everything out it felt like... so I appreciate the respect this team had for their customer's time. The pricing is great and they also have quite a few coupons available! Lobby and bathroom are clean and simple.

Found this place via Google search for an oil change. It had a higher rating than the other nearby…read moreplace, so I came here. First time customer, arrived at 12:30pm, got checked in and started waiting. After about an hour and 15mins I was told that there would be an "extra labor charge" due to the removal of two skid plates under the car (2025 Range Rover Sport). Apparently taking longer than usual(?). Estimated verbal cost was $200. I left at 2:30pm and $180 lighter. Make of it what you will, but I'm not sure I'll use this place again due to cost unfortunately. I will note that all 3 staff members that i interacted with were friendly and pleasant.