I've never had so many troubles with an optometrist in my life. Dr. Kincaid is nice enough but it…read moreseems like the place is just run poorly. Received the wrong prescription multiple times and wasn't notified when contacts arrived. If you value your time, look elsewhere. Further details below: 1. During my exam, 3 separate employees shined a very bright light in my eyes multiple times. Left with a migraine. In my experience, this happens only once an exam instead of 5 times. 2. My first pair of contacts I received was completely wrong. Maybe from the multiple people giving me an exam? 3. I was never notified that my contacts had arrived. I called almost a month after my exam and they replied that they had just come in this morning. What a crazy (truly unbelievable) coincidence. 4. Had to come back in for a whole new eye exam. 5. Finally got the right contacts, after months. 6. Asked for my prescription to get glasses at a third party and you guessed it...that prescription was wrong. 7. When I asked for the correct glasses prescription, I was told to come in for another exam. That would be 3 exams in 3 months just to get some contacts and glasses.

I went to Dr Kincaid. She prescribed an eye drops for an eye condition I have. She said I would be…read morecontacted about the prescription being filled. I was never contacted. I called the office and told them about the situation and they told me they would get back to me. However that did not happen. I called again and left two messages. I did not hear anything back. I walked in to try to get the situation resolved. I left a message and was told that I would receive a call back that day. I did not hear anything. I canceled my appointment for a recheck. I would rather go to any other eye doctor in the world. DONE!

I used to go to Casey's Optical a few years ago and then moved out of town, and just had my first…read moreappointment since moving back. I used to love it and am sad to say after my appointment today, I won't be going back. The doctor was very short with me and rushed along, not taking time to really talk with me through my questions. I was given trial contacts and was told that I "probably won't be able to see out of them, but give them a try" and then was charged $60 for them. I wasn't charged for them at first, but then when I was waiting for my eyes to dilate, the desk lady came in and said "oh so sorry I'll have to charge $60 for the contacts"... that I can't use or see out of by the way. I was told to "get out" of the room and go wait in the lobby and they would take care of me. Everyone seemed to be in a rush and wouldn't slow down to really talk to me. I was very overwhelmed and shocked because I used to love going here. Very disappointing experience.

I was VERBALLY assaulted by the owner -Valerie . I asked for…read morea video of this because there is a video recorder in the office that apparently only works when she wants to micromanage the employees. Still have not received the video. wouldn't waste anyones hard earned money on this poorly managed business. HINT: why no one has left a review in over 8 months. I will not remove this review until I get a copy of the video: in which the OWNER IS verbally assaulting me.

The practice has all the gadgets you need for eye care the doctor is knowledgeable- if you want a…read morecheck up and advice. Good luck but customer service is extreme lacking. You can buy glasses at the practice. I sent 900 on tow pair. Within 3 months I had a pair lose a screw and break. All it needed was a new screw. I brought it I and was told I have to make an appt and that it was to difficult to fix. C'mon. I bought a glass repair kit and fixed it. I just expected a bit of support for a now former client. Find a practice that cares about the people as much as the practice.

Like this Eye Dr...she is thorough but not pushy about getting new glasses when one has slight…read morechange/decline over the year. Good bedside manner - friendly and warm, yet professional. My second year seeing her - definitely recommend. (Added bonus - Easy to park in lot next to front Door)!

HIGHLY RECOMMEND!!…read more Doctor James is excellent!! He's very thorough, kind, and explains everything in detail. He's an expert in his field and has the latest optical equipment available to serve his patients using only the best. The staff are so friendly and attentive. It's easy to get an appointment scheduled. Thanks Doctor James, and thank you to your awesome team!

Scheduled appt a month out, told them what my insurance was, they told me they accept my insurance…read more Appt day am told they do not accept my insurance. Some improvement would be to confirm you actually take insurance before telling patients you do. Not only did we waste our time but now have the inconvenience of having to wait another month to get my child's issue checked, so more headaches here we go.

I had an awesome experience with Dr. Torrey at The Bent Lens!…read more From the moment I walked in, I felt welcomed by the friendly staff and impressed by the clean, modern office located in a really cool building. Dr. Torrey took the time to thoroughly explain my eye health, discuss preventative care and maintenance, and walk me through my insurance options in a way that was easy to understand. I never felt rushed, and all of my questions were answered with patience and professionalism. It's clear that Dr. Torrey genuinely cares about his patients and takes pride in providing excellent care. I left feeling informed, confident, and well taken care of. I would highly recommend Dr. Torrey and The Bent Lens to anyone looking for a knowledgeable, friendly, and thorough eye doctor.

Unfortunately, I won't be returning. I did like this little shop, but they didn't ASK me what I…read morewanted and grossly overcharged me. In any type of retail, especially if medically related like your eyesight/vision, customers should be provided all options for any type of lenses and the beauty of being the one paying is that THEY get to decide what to buy and how much they want to spend. That ability was taken away from me here. My prescription is very very minimal. I've had corrective eye surgeries so I don't need much at all. I picked out a pair of frames that I liked and told the person to go ahead and place my order. I had to come back in to get measured and she said they'll call me when the glasses area ready. I didn't realize until pickup that somehow, for this very simple and very minimal prescription that the glasses were $300-$400!! Say, what??? I was like ok... I paid it and I said I'm going to be checking with my insurance because this isn't right. There's no way for what I was getting it should cost me that much. I also asked for a more detail receipt, not just an amount, but give details on what exactly I was charged. Well, what I found out in the emailed detailed documentation that the person who works there who took my order decided for herself that I was going to buy the MOST expensive lenses possible. I am very upset she did that and never ASKED me what I, the person paying, wanted to buy. She never gave me any options. She never explained anything. I mean, that's your job is to lay out and describe to me what my purchase options are. She just went ahead and ordered the most expensive thing on my behalf. I didn't think of it during the purchase process (why isn't she showing & explaining lens options...) because that part is their job #1 and #2, I haven't purchased glasses in a really really long time due to my corrective eye surgeries. I didn't even think of what she was *not* doing correctly. So, I called and has this discussion and I needed some of this money back. No way am I paying almost $400 for glasses that barely have any prescription to them, thus I will barely even need/use. I liked the frames so I wanted to keep them and she offered getting the lenses remade. And I'm feeling like, I don't know that I want to do business with them again. So that wasn't my preference given what just happened, how nothing was explained and I was just charged without my consent. Next I said what if I just return the lenses and she said she would refund me. So, that's what I ended up doing. To me it's really ridiculous that she couldn't refund me the difference for the less expensive lenses and allow me to keep the lenses already manufactured and in the frame. -- THAT would have been the ideal response. -- THAT would have saved losing me as a customer for life. So, now we are just going to fully waste the most expensive, perfectly good lenses, sized only for my frames, and with my own prescription for absolutely nothing? Great. How stupid. She is the one who grossly messed up and she should have allowed me to keep those lenses for her mistake instead of being so wasteful. I'm out.

I have been going to Dr Najjar since 2014 and will keep going until he retires. The visits are…read morethorough and professional. Tania, the office manager and Dr Najjar's wife, is nice and friendly and fun to talk to. She makes my visits even better. After my appointments the three of us usually stand around and chat for a while. I highly recommend them!

I had a great visit at this eye care clinic. Very knowledgeable and caring. I switched from…read moreanother clinic and I'm glad I did. Dr. Najjar and Tania are outstanding:

Woke up on a Sunday with an extremely irritated eye...and worked for the next few days with it like…read morethat. On Wed decided enough was enough and contacted Levinson Eye Clinic to have it looked at and they managed to squeeze me in emergency visit. Turns out I had a scratch on my cornea somehow, 20% of it, and had been ripping it open with each and every blink. Not only did they take care of me completely, they offered the best eye care I've ever had (and I've a lot of eye problems in the past 7 years similar to this). They checked my eye thoroughly and even put a zero power contact on it as a bandaid SOMETHING NEVER DONE AT ANY OTHER PLACE I'VE BEEN TO (WERE THEY ALL IDIOTS?) Immediately my life went from please kill me to yay I feel almost normal. I highly recommend this eye clinic. Thanks so much Dr. Levinson.

I had LASIK surgery with Dr. Levinson in 2007 when I was 29. I had relied on glasses and contacts…read morefor 23 years prior to this. The care and compassion from the doctor and his NP at the time was great! I don't usually write reviews, but today decided that Dr. Levinson deserved a shoutout for how happy I STILL am with the results. Just had my eyes checked for the first time in a few years (moved out of state so can't follow with him anymore) and my astigmatism is returning a bit which I was told would happen but overall vision is still 20/20. At the young age of 47, just need to start using readers! So very happy that I spent the money 18 years ago and invested in LASIK surgery and trusted Dr. Levinson. It was a good experience then and I am still happy now. If you are considering LASIK surgery, this is who you should go with.

I have been a patient of this practice for years... In Jan when my insurance changed, I called…read morethem and CONFIRMED that they accept my new insurance. When they confirmed that they did, I booked an appointment for me and my wife. I waited six weeks for this appointment. On the day prior to the appointment I received a call informing me that they do not accept my insurance. To add insult to injury, they had the nerve to ask if I was willing to pay out of pocket for the exams. No thank you, that is why I have vision insurance. I will never return to this practice regardless of insurance based on this incompetence.

I love this place! We had to come for an immediate visit on Saturday for my daughter and they were…read moreso kind to seeing us asap before they closed. Kids are not the easiest when you need to poke around their eye pretty scary for them. She was kind patient and quick and found a way to appeal to my daughters interest. The dr snd front desk are amazing with kids of all ages. You should check them out for all your eye needs!!!