HIGHLY RECOMMEND!!…read more Doctor James is excellent!! He's very thorough, kind, and explains everything in detail. He's an expert in his field and has the latest optical equipment available to serve his patients using only the best. The staff are so friendly and attentive. It's easy to get an appointment scheduled. Thanks Doctor James, and thank you to your awesome team!

Scheduled appt a month out, told them what my insurance was, they told me they accept my insurance…read more Appt day am told they do not accept my insurance. Some improvement would be to confirm you actually take insurance before telling patients you do. Not only did we waste our time but now have the inconvenience of having to wait another month to get my child's issue checked, so more headaches here we go.

I've never had so many troubles with an optometrist in my life. Dr. Kincaid is nice enough but it…read moreseems like the place is just run poorly. Received the wrong prescription multiple times and wasn't notified when contacts arrived. If you value your time, look elsewhere. Further details below: 1. During my exam, 3 separate employees shined a very bright light in my eyes multiple times. Left with a migraine. In my experience, this happens only once an exam instead of 5 times. 2. My first pair of contacts I received was completely wrong. Maybe from the multiple people giving me an exam? 3. I was never notified that my contacts had arrived. I called almost a month after my exam and they replied that they had just come in this morning. What a crazy (truly unbelievable) coincidence. 4. Had to come back in for a whole new eye exam. 5. Finally got the right contacts, after months. 6. Asked for my prescription to get glasses at a third party and you guessed it...that prescription was wrong. 7. When I asked for the correct glasses prescription, I was told to come in for another exam. That would be 3 exams in 3 months just to get some contacts and glasses.

I went to Dr Kincaid. She prescribed an eye drops for an eye condition I have. She said I would be…read morecontacted about the prescription being filled. I was never contacted. I called the office and told them about the situation and they told me they would get back to me. However that did not happen. I called again and left two messages. I did not hear anything back. I walked in to try to get the situation resolved. I left a message and was told that I would receive a call back that day. I did not hear anything. I canceled my appointment for a recheck. I would rather go to any other eye doctor in the world. DONE!

I have been a patient of this practice for years... In Jan when my insurance changed, I called…read morethem and CONFIRMED that they accept my new insurance. When they confirmed that they did, I booked an appointment for me and my wife. I waited six weeks for this appointment. On the day prior to the appointment I received a call informing me that they do not accept my insurance. To add insult to injury, they had the nerve to ask if I was willing to pay out of pocket for the exams. No thank you, that is why I have vision insurance. I will never return to this practice regardless of insurance based on this incompetence.

I love this place! We had to come for an immediate visit on Saturday for my daughter and they were…read moreso kind to seeing us asap before they closed. Kids are not the easiest when you need to poke around their eye pretty scary for them. She was kind patient and quick and found a way to appeal to my daughters interest. The dr snd front desk are amazing with kids of all ages. You should check them out for all your eye needs!!!

The entire team at advanced eye care center are incredibly friendly and helpful. Always a great…read moreexperience from the testing, to the exam and frame selection.

The doctor is great! However, do not buy your glasses from here. I have to agree with Jennifer…read moreMc's review above. The "manager" is rude and very aggressive. After my exam with the doctor, I needed some reading glasses. The manager made me feel that it was an inconvenience for him to help me. I was ready to purchase the glasses on the spot. First red sign, but I chalked it up to him having a bad day. A few weeks later, my wife picked up the glasses that she ordered and the glasses were not fitting correctly. The right side keep sliding down her face and was sitting lower. She went for a few adjustments and it still didn't fit right. After looking at the glasses, I can tell that the right side leg was wiggling a lot more than the left side. Of course, it's made to wriggle some, but not the way it is at the moment. Something was not right. We both wore glasses all of our lives. So this time, I personally took it in cause she didn't want to deal with this manager again. After the lady took it in the back and adjusted it, she brought it back out and was like there you go. Still the same problem, I showed her. Before she can answer, this "manager" guy step in and made a total scene by rising his voice. He said that's how it's supposed to be. If your wife is having issues it's not the leg, it's her face or her ear is lower than the other. In fact, the glasses you have on right now wiggle like this. I pulled off my glasses and it's not wriggling as much as my wife's glasses. We just bought 3 pairs of glasses from here in the past 3 months. The other 2 are not like this. He kept being more aggressive and rising his voice so I just took the glasses with me and walked out. As I was walking to the car I was thinking, could he be right? Let's get a second opinion. I went across the street to Target and went to the Optical store. I explained to the nice lady there that I didn't buy my glasses there, but I need a second opinion. I was told that these glasses are supposed to wiggle this much. I showed her one side was fine and the other moved up and down quite a bit. She agreed. She took a look at it and tighten the screw and it was perfect now. Makes me wonder if the manager at Advanced actually try to adjust it in the back room. I thanked her and told her we will be buying our glasses from here now on. Please DO NOT buy your glasses here. The customer service is awful. There use to be an older lady that was awesome, but I don't think she is there anymore. The new "manager" is awful and not pleasant at all. It's funny, that I am not the only person who has had this experience with him as you can see in the reviews from above. If there is a corporate number, I would call and let them know about the customer experience.

I was up-sold on a variety of lens features (transition lenses, etc.) by the optician who…read moreindicated, at the time, that there was no risk as if the features did not perform as I liked, I would be entitled to a 60-day money back guarantee. When I called them to indicate that I was not happy with the transition lenses and features I had been up-sold on, Front Range indicated that the money back guarantee was not possible. I would not have purchased the additional features had I not been informed there was the 60-day money back guarantee. I am thoroughly dissatisfied by the lack of integrity of the representatives at Front Range. Avoid this place if possible.

I was extremely disappointed with the level of customer service after a major $1000 expenditure on…read moreglasses that I was advised to purchase based on my needs. Subsequently, although my warranty expired in 60 days, I attempted to effectively utilize. The lens was not meeting my needs. As a physician in the area, I recently returned and requested a commendation on a new lens. I was glibly told, I can receive a replacement lens to fit my needs, albeit it would require an additional $300 yielding an expenditure of $1300 for a pair of basic eyeglasses. I received a quote for the exact same replacement lenses at another reputable optician where I've never been. The price of the replacement lenses were 40% less. I would never enter this particular optical store again.

Excellent care! Every staff person I dealt with were just so kind and considerate. My new eye care…read morecenter.

I have gone to Mountain Vista for 20 years. I have always been very happy with them. They are…read morecaring and helpful. The doctors carefully check my needs and they remember me every time. It is easy to schedule an appointment and I have never had to wait more than a couple of minutes. The front office staff is wonderful. Cheerful and professional.

I recently had surgery to replace a lens and I don't know enough words to say about Dr. Richheimer…read moreand everyone at the clinic and hospital. I had the surgery at the Sheridan office and it was wonderful.

I wish I would have ran across this link prior to going to this "specialist"…read more.. http://www.healthgrades.com/directory_search/physician/profiles/dr-md-reports/Dr-William-Richheimer-MD-E970872A.cfm When being charged for multiple hospital visits and being told "Medicine isn't exact and sometimes it takes a couple tries to get it right".... I would understand if I were a complete idiot and didn't work in the medical field and on my initial visit didn't ask for what he finally gave me on my third visit... and guess what, it took care of the problem! I think it's a joke that a doctor can charge for multiple misdiagnosis'... I mean blind attempts to act like a specialist when I clearly would have resolved this problem myself and saved me a month of discomfort and frustration. I recommend the site above as he clearly didn't even win his 2.5/5 rating he received from the site. Best luck to finding someone else because I made my final payment for his "valuable and competent service"... FAIL

Love this place. Hey are straight to the point honest and truly want to help. They listen to your…read morelifestyle and create the perfect solution to fit your needs. Their eye glasses are expensive but they have trunk shows too. Ask for when those are and mark them on your calendar. I do love that they send a text message when it it time for your next appointment. And for other reminders. Makes it easy and convenient.

If I could leave zero stars in a review I would. I was referred by my dad who had a good…read moreexperience. The front office was the only saving grace. My old dr of 30years retired and I needed a new place. When I scheduled, and asked if they'd like my records, I was told, "no, we're fine." When I arrived, I felt that I was irritating Dr. Shimonova. When I returned a few weeks later, my glasses were unwearable as the rx was not right. Went back a 2nd time, was told by Dr. Shmonova that "That's what you said you wanted." When they looked at my current glasses, it was found that the 2 scripts were miles apart. She just kept repeating "that's what you wanted." I came back for the remake a few weeks later and they were STILL WRONG! I asked for another Dr. I also brought my medical records with me. Dr. Thompson took time to meet with me and review my records. She made some adjustments. I came back and they were finally correct. It took 3 attempts and almost 3 months to get my glasses. I'm finding someplace new and my dad won't be back either.