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    Kleen Star

    5.0 (1 review)

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    11 years ago

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    Marlton's Cleaners

    Marlton's Cleaners

    2.4
    (10 reviews)
    $$

    Offer decent cleaning services. Can be pricey sometimes but ok. Never had an issue with themread more

    On August 5th I decided to take down the curtains and sheers from our living room windows to clean…read morethem. My husband read the tag on the curtains and told me they were dry clean only and suggested that we do it right and take them to the cleaners. So, we took them to Marlton Cleaners in Upper Marlboro. I told the lady I wanted the six curtains cleaned. I had to pay $120.60 up front. We went back on the pick up date--Thursday the 11th. We took them home and put one set up on one window. (I had already washed the sheers and put them back up.) I stepped back to look at them and freaked out. The curtains were now six inches shorter than they used to be! I found a picture from Christmas that showed the bottom of the curtains on the same window. I took pictures of the now shorter curtains on that window. (Pictures are below.) I then took my iPad down to the cleaners and showed the pictures to the lady, who doesn't speak English very well. I prayed before going in and was determined to be nice. After showing the pictures to the lady, I determined that she seemed to be blaming the heat from dry cleaning for the shrinkage. I also determined that she said they don't like doing "home" things because of these situations. She then suggested that I bring them back so she could try to fix them. Still being nice, I went home and brought the two panels back that we had hung up. Listening to her, I figured out that her idea was to take out the hem and then stretch (that's what she said, "stretch"!) the material (100 percent cotton!). I told her that the hem, which was only about three inches, wasn't long enough. She talked about somehow adding a piece of fabric as well. I told her the crease from the hem would show. She seemed to think dry cleaning/pressing them would help remedy that. I agreed to let her try her hair brain-idea even though we knew it would never work. The 100 percent cotton wasn't going to stretch. The three inch hem let out would still be lacking three inches. The crease from the original hem would never go away. Last but not least, if she was going to look for matching fabric to sew to the bottom, she was never going to find anything. I didn't even mention to her how faded the curtains were now. A couple days passed, and I called to check the status. She put me off saying something about getting the fabric. She said she would call me the next day. I never received a call. Therefore, I stopped in there the following day. She put me off again because of the fabric. I accepted her explanation but told her that we may not accept the end result. She seemed to understand. She said she would call me Monday (22nd). Again, I did not receive a call. So, I went back to the store the next afternoon. She pulled my two curtain panels out from under a pile of stuff in a laundry basket. She then began to give me more of an explanation as to what happened. From what words I could catch and her swooping motion over her stomach, I gathered that a pregnant girl took care of these things. (And what does that have to do with anything?! ) Then she mentioned something about moisture and the curtains getting wet and then the dry cleaning heat shrinking them. (Not my problem! We believe they washed them instead of dry cleaning them.) She was then talking about the fabric to be added, and it seemed to me as though she was going to ask us to pay for it! She mentioned they looked all over but could not find fabric to match. (Duh!) I finally told her that we wanted our money back. She agreed to that surprisingly enough. (How much time, money, and effort was wasted on trying to do the impossible to try to fix this screw up?!) I reached for the curtains, but she told me they would press them and I could come back for them tomorrow, and she would give me a check then. I went back the next day and got the curtains and the check. Praise God! I believe it paid to be nice, but I will never use them again.

    Kleen Star - laundryservices - Updated July 2026

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