I reached out for winterization on Halloween, the only text I get back is asking me to shut my water valve off, nothing else. No date or time was scheduled for the appointment. I asked them that same day if they knew what day they could arrive, no answer. The next day, November 1, I text them again to confirm, no response. On November 6th, I text them one more time asking if they were still even available at this point,no response. I call however no answer. After days of no response I figure I'm not going to hear from them and Knowing the temps were going to freezing at night, I call another company to get it done the following week. That company completed the job November 13. On November 15, this company show up unannounced, doesn't even check with me if my water was turned off, doesn't communicate with me that he was even on the property, and I receive a bill in my mailbox. I was shocked! Reaching out 3 different times with no response, it's reasonable to believe I can't rely on them to keep my pipes from freezing . Of course , I text them about the bill and they respond right away, asking if I wasn't going to pay. Of course now they text me back right away. He called me and was extremely aggressive and threatening, then lastly insulting my home before hanging up. He really could have damaged my home and property. Unbelievable, you should be ashamed of yourself. read more