We had Krause Laminates install new laminate countertops in our kitchen this past Summer. I wish we never would have proceeded with the installation when we first got confusing and changing information regarding availability of what we wanted. Once that was cleared up, I decided to give them the benefit of the doubt since they have been in business for so long, and seemed to have a lot of experience. The day of installation the contractors showed up on time. They then proceeded to use an electric saw in our kitchen. There was no warning about this, and nothing was done to protect other areas of the house. Thus, sawdust went everywhere. We have had workers come to our house before, and they have always done the sawing outside. It took weeks to remove the sawdust from our kitchen and attached living room. That was only the first issue. The backsplash was not cut out where our oven is, and instead installed in one piece. This caused our oven to stick out awkwardly. Also, our sink handle couldn't be turned on all the way since it hit the backsplash. These issues were fixed after I said something, but I am surprised they happened in the first place. The final and worst event was when they were reinstalling our sink. A pipe was broken which caused a flood of hot water to gush through our kitchen and into the living room. I feel Krause handled this situation poorly. One, the water should have been turned off before reinstalling the sink. This would have avoided the catastrophe that occurred. Two, they said they would call their insurance company, and advised us to wait to do anything until the next day. A couple inches of water had been sitting on our wood floor for about 20 minutes before it was dried. We decided to ignore their recommendation, and contacted our insurance company. They immediately sent a water restoration professional to deal with the issue. There was so much water that they needed to remove wet insulation from our crawlspace. It took 5 days of multiple fans to dry out our kitchen. We then needed to vacate our house for almost 3 weeks so that our water damaged wood floors could be refinished. Our insurance company covered the repairs (over $15,000) and the claim is still open 7 months later while they wait to be reimbursed. It took over a month for their insurance company to even be in touch with me. I will give Krause credit for paying a plumber that day to fix the pipe. Also, we are happy with our countertops. That is why there are two stars. But, so many issues happened with the installation that I could not recommend this company. read more