1. Kitchen Gourmet Plus

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Peoria, AZ

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Kitchen Gourmet Plus

4.0 (2 reviews)
Open • 10:00 am - 7:00 pm

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1 year ago

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Jeff A.

Helpful 7
Thanks 3
Love this 8
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4 years ago

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Jeff A.

Helpful 15
Thanks 0
Love this 13
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APCO - Appliance Parts Company

APCO - Appliance Parts Company

3.8(18 reviews)
5.8 mi

I called into APCO to get a part for my oven. I absent mindlessly called without my model number…read morewhich I of course knew I needed. I explained what I was looking for and although I was being a nuisance by not having the number the gentleman was very friendly. He explained he would likely not have the part due to my brand but to call back and he would help me find it or special order it. I was able to find the model number online and called back about 10 minutes later. The same gentleman answered and was just as pleasant as he was the first time. As he suspected he did not have the part but could special order it, however, that would take a few days. Without me saying anything he said "I did find one at a competitor you could pick up today, it's at ........" I was blown away that he didn't even suggest waiting he knew an oven not working likely meant I wanted it taken care of quickly and found a solution that made him no money and took time away from him doing his work to help. This is the exceptional customer service that will have me coming back and recommending them to everyone. A+++

I will update when I pick up the part. I called the youngtown store and they were not able to pick…read moreup in time so it rolled over to the Tempe store. GREAT NEWS is that person was very helpful. He looked up the part I needed and then also looked up 2 different west side stores I could go to and how many they had on hand along with the price. so tomorrow I'll go the the store and pick it up and then update this reviews.

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APCO - Appliance Parts Company
APCO - Appliance Parts Company
APCO - Appliance Parts Company

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Central Arizona Supply

Central Arizona Supply

3.6(11 reviews)
7.5 mi

Five stars for Gail at the Payson store for her outstanding customer service! She educated me about…read morethe root cause for my problem and went to bat for me with the factory. Bought a ($625) Grohe kitchen faucet from the Mesa store in 2011.Since then have had 2 under-sink leaks from defective hoses on the faucet. Am going on my 3rd hose in 7 years (tough to swallow at the price point). Even though the factory will replace parts for 10 years after purchase, I am still paying for the repair to replace the part. I reached out first to the Mesa store where I had purchased the faucet. Hoped for some support but just got referred to the factory (no asking me what my situation was or how they could help) When I called the Payson store, I was hoping the smaller town shop folks would be more customer friendly, and I got lucky. Gail answered, asked about my problem and offered to advocate for me with the factory. Although the factory did not offer an optimal solution, I believe that with Gail's involvement, I got the very best treatment the factory would deliver. Gail followed through promptly on every promise she made. Central AZ Supply has lots of great merchandise --- consider buying through the Payson store and work with Gail. Anne G

The people were nice and the selection was decent. However, once we had a problem was never be…read moreresolved. 1. The prices were very high. We were told not to worry about the prices because that was retail price and we would get a break through our designer. HARDLY. It would have better to have bought our items from a big box retailer. The Big Boxes have better warranties as well. 2.We ordered toilet paper holders. Once installed we did not like them, we thought it was a design problem but apparently the manufacturer wouldn't accept a return. a. CAS would not help us in any way. b. CAS never advised us that items were non-returnable for any reason. c. Even though we ordered replacement items, there was no price offset. 3. Before learning about the extent of the no return policy, we had mistakenly ordered 1 extra clothes hook. Even though that hook was never taken out of the box, CAS would not accept a return. Conclusion: They are friendly and polite; they have pretty hardware; there is NO customer service or problem resolution.

Kitchen Gourmet Plus - kitchensupplies - Updated November 2026

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