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    Kitchen Collection

    3.0 (2 reviews)

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    9 years ago

    Helpful 7
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    11 years ago

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    Ferguson Home

    Ferguson Home

    2.3(3 reviews)
    11.9 mi

    Worst customer service ever. Lady at the desk knows absolutely nothing about plumbing. Would never…read morerecommend to go in the store. Went back to my office and ordered everything directly from Ferguson.

    TL;DR: Ferguson delivered the wrong size tiles for one of our bathroom floors. Despite admitting to…read moretheir mistake, they claimed due to it being a custom job nothing could be done. We had been pretty loyal customers at Ferguson for many years, while redoing my parent's beach house. This is to say, this isn't the review of a one-time dissatisfied customer, but one that just was done with the BS. On the last purchase, we bought many items to fully renovate several bathrooms. The contractor spoke with Nancy a few times, giving her specific measurements for the materials needed for the bathroom walls inside the shower/tub. The order was made in March and seven weeks later (late) the order arrives with an incorrect amount of materials needed to finish the job. There was specifically not enough for the bathroom accent wall and the corner trims. The contractor was forced to order elsewhere to get enough materials to finish the job. As a consequence, the project has been very delayed. I am extremely disappointed with the treatment, service, and lack of communication. We had to email more than once and call to get a response They couldn't give me back the time my family spent trying to figure out how to make this work out. Or the fact that we couldn't use the house for months because we were waiting for materials and then for the fix-up job. However, they COULD have sent us the right amount of materials. Or refunded our money. None of which they were willing to do. First, I would like to apologize for my delay in responding to your email. I have been overwhelmed this week and am just now catching up emails, phone calls, etc.. Eventually, in July, Nancy responded saying she "wanted someone to make sure the measurements were accurate" because what we ordered was "a special order which can't be returned. This is why the order was delayed originally." I honestly have no idea what that meant, since our contractor gave the right measurement, and what they sent just didn't match what was sent from us. She then says that "Someone should have contacted me to see what options were available before taking another course of action. I have no recourse because I can't return the product." I honestly don't know who this someone is, they should probably get their act together.

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    Ferguson Home
    Ferguson Home
    Ferguson Home

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    Kitchen Koop

    Kitchen Koop

    3.6(16 reviews)
    74.7 mi
    •$$

    Owner was rude! Last…read moreFebruary my husband and I flew to Norfolk and took the ferry to Portsmouth for the day. We found this shop and a beautiful (and pricey) piece of pottery in the front window that unfortunately I could not fly home with. Fast forward to today over 5 months later and it's still there. This time we drive and it was coming home. BUT... when I entered the shop the owner or employee was upstairs and when I said I needed help she continued to yell from above instead of coming down to the COMPLETELY EMPTY store. I explain I'd like to see the piece in the window and the she replies "Well I can't just take it out." I say "Even to sell?" She starts shuffling down stairs and muttering and says "I can't just take it out to look at" under her breath but loud enough for me to hear. Well that was it. We just told her not to bother herself and left. Enjoy your completely empty shop when it's closed because you can't be bothered to actually sell anything. And I agree with the owner... She had zero patience to actually sell anything. Not on the phone not doing anything but sitting upstairs and didn't want to be bothered. Just laziness. If you don't want to sell something big and can't be bothered to move it maybe don't put it in your display window or hire someone not rude and lazy. I try to shop local and support local businesses but if you don't want to be bothered and then LIE about it then you don't deserve the support. And if you were sorry you did a poor job of showing it.

    Heaven on earth if you are a foodie like me. If you can't find it here then you won't find it…read moreanywhere. They have so much.....you could easily spend an hour in here.....if you credit card can take the beating. Dishes, cookware, mixes and jams and sauces....oh my! Cookbooks, gadgets, seasonal....you name it, they have it. We were greeted as soon as we walked in and offered help if we needed it. If you like to cook or need a gift for a foodie this is your store.

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    Kitchen Collection - kitchenandbath - Updated September 2026

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