Worst customer service ever. Lady at the desk knows absolutely nothing about plumbing. Would never…read morerecommend to go in the store. Went back to my office and ordered everything directly from Ferguson.

TL;DR: Ferguson delivered the wrong size tiles for one of our bathroom floors. Despite admitting to…read moretheir mistake, they claimed due to it being a custom job nothing could be done. We had been pretty loyal customers at Ferguson for many years, while redoing my parent's beach house. This is to say, this isn't the review of a one-time dissatisfied customer, but one that just was done with the BS. On the last purchase, we bought many items to fully renovate several bathrooms. The contractor spoke with Nancy a few times, giving her specific measurements for the materials needed for the bathroom walls inside the shower/tub. The order was made in March and seven weeks later (late) the order arrives with an incorrect amount of materials needed to finish the job. There was specifically not enough for the bathroom accent wall and the corner trims. The contractor was forced to order elsewhere to get enough materials to finish the job. As a consequence, the project has been very delayed. I am extremely disappointed with the treatment, service, and lack of communication. We had to email more than once and call to get a response They couldn't give me back the time my family spent trying to figure out how to make this work out. Or the fact that we couldn't use the house for months because we were waiting for materials and then for the fix-up job. However, they COULD have sent us the right amount of materials. Or refunded our money. None of which they were willing to do. First, I would like to apologize for my delay in responding to your email. I have been overwhelmed this week and am just now catching up emails, phone calls, etc.. Eventually, in July, Nancy responded saying she "wanted someone to make sure the measurements were accurate" because what we ordered was "a special order which can't be returned. This is why the order was delayed originally." I honestly have no idea what that meant, since our contractor gave the right measurement, and what they sent just didn't match what was sent from us. She then says that "Someone should have contacted me to see what options were available before taking another course of action. I have no recourse because I can't return the product." I honestly don't know who this someone is, they should probably get their act together.

My wife and I are overwhelmingly pleased with Costal Countertops and Tile. Ruthann was just…read morephenomenal assisting with our new home's many choices, from the kitchen tile and countertops, throughout the pantry, laundry room and bathroom choices...she's very talented! Tonya was sooo helpful with our follow up questions, always accessible and supportive. David and his team of installers were first class from the beginning through the follow-up, I was simply amazed at their skills. All of their collective expertises and dedicated efforts contributed to our contractor completing our home on schedule. We can't say enough positive things about the entire team and how much we love this home. Highly recommend!

CC&T has done several jobs for our family in the past and it the ONLY shop we trust and rely on for…read moreour countertops and tile. Amazing products, installation, design and over all amazing experience every single time.

This is a cooks dream store. I could spend hours in here looking at everything…read more So...many....items...... Ladies....be careful with big purses on your shoulder. They have everything you could possibly imagine. Lots of Le Creusets, kitchen gadgets, dishes, bowls, kitchen towels...the list goes on and on and on. The ladies are so helpful and kind. They even have cooking classes all the way in the back of the store. It is a little pricy though. Not a place I would shop often but I would definitely window shop or go for a hard to find item. If you like to cook or bake or know someone that does, definitely check out this store. I know I will be back.

Kiddo and I went out for brunch today and with the store being so close by as usual I found myself…read morewindow shopping here. The thing I like about this place, in the back of the store, they actually have cooking classes. So Mini me and I signed up for their knife using class. Being a home cook, learning proper knife skills is very important, also proper cleaning of kitchen knives is useful. And this is what the class is about. I really wanted to sign up for other classes, but let's face it, the other 3 classes just didn't hit it with me. Sushi class, beef Wellington, finally another fish cooking class. Nah, it's just not my cup of tea. With this class, kiddo will have to be away from me. The reason being is that she is a lefty while I use my right hand. With her being left handed, watching her with sharp objects just gives me an anxiety attach! Another impressive thing about The Kitchen Barn, everything is made in America. Now that is something that I can support. Also, they showed me wooden products that were made from Floyd, Virginia. Yes, Floyd is in the mountains of Virginia. But as a consumer, I really do enjoy supporting local or American made as much as possible. Although you pay more here. It's worth supporting our local economy as much as possible. So Woo Hoo!

My husband and I have done business with them several times over the years. Just there today and…read morebought tile for our redo of our master bath. Always great service!

been to the this store multiple times planing out a shower remodel and have always had great…read morecustomer service! Staff is friendly and knowledgeable from design to install! Prices are reasonable too, will continue to do business with this store!

I'm a fan of The Spice and Tea Exchange. This Duck location is no exception. A wide variety of…read moreteas, Salts, sugars, and spices for just about every need. We arrived at opening time and the store was not crowded, we were the only patrons. The ladies working today were great with the right amount of attention. I walked out with various salts and a new tea. Highly recommend!

If you like to cook, or just enjoy good food, this is THE place to go while on the OBX. The spice…read moreand herb selection is unbelievable and the staff is super helpful! The smell, once inside is intoxicating--in a good way! They have herb blends for all kinds of cooking and the labels give you suggestions on what kinds of foods to use. Not sure what to buy? No problem! Buy a sample packet, try it out and you'll be hooked! if you buy the bottles, just save the bottles, and get them refilled next time. You will never eat another bland, and tasteless veggie again, and your eggs will take you to another level. Why buy expensive, chemical filled salad dressings, when you can easily, cheaply and better tasting make your own? your tastebuds will thank you. Why settle for boring, when you can enjoy delicious and did I mention teas, salts and peppers? Seriously, the staff is super helpful and is eager to not only make suggestions, but are ready to answer questions!

Owner was rude! Last…read moreFebruary my husband and I flew to Norfolk and took the ferry to Portsmouth for the day. We found this shop and a beautiful (and pricey) piece of pottery in the front window that unfortunately I could not fly home with. Fast forward to today over 5 months later and it's still there. This time we drive and it was coming home. BUT... when I entered the shop the owner or employee was upstairs and when I said I needed help she continued to yell from above instead of coming down to the COMPLETELY EMPTY store. I explain I'd like to see the piece in the window and the she replies "Well I can't just take it out." I say "Even to sell?" She starts shuffling down stairs and muttering and says "I can't just take it out to look at" under her breath but loud enough for me to hear. Well that was it. We just told her not to bother herself and left. Enjoy your completely empty shop when it's closed because you can't be bothered to actually sell anything. And I agree with the owner... She had zero patience to actually sell anything. Not on the phone not doing anything but sitting upstairs and didn't want to be bothered. Just laziness. If you don't want to sell something big and can't be bothered to move it maybe don't put it in your display window or hire someone not rude and lazy. I try to shop local and support local businesses but if you don't want to be bothered and then LIE about it then you don't deserve the support. And if you were sorry you did a poor job of showing it.

Heaven on earth if you are a foodie like me. If you can't find it here then you won't find it…read moreanywhere. They have so much.....you could easily spend an hour in here.....if you credit card can take the beating. Dishes, cookware, mixes and jams and sauces....oh my! Cookbooks, gadgets, seasonal....you name it, they have it. We were greeted as soon as we walked in and offered help if we needed it. If you like to cook or need a gift for a foodie this is your store.

I want to thank home town kitchen for the hard work that was accomplished in my kitchen I love it…read more Ryan gave me some great ideas so glad I listened love my drawers for my pots and pans Josh worked very hard to make sure all was done correctly Getting a kitchen done we all have some hiccups but both Ryan and Josh were on it to get it corrected fixed whatever was needed!!! I would highly recommend these guys they are quick to respond and if they did any other kind of work I would hire them in a quick min!!!!

After 30 years, we remodeled our kitchen. We did our due diligence and went to 7 cabinet companies…read moreand 2 big box stores before meeting with Ryan at Hometown Kitchen Cabinets, LLC. Ryan was knowledgeable, professional and personable to work with. He helped us to find quality hardwood cabinets. Within, 3 weeks the Fabuwood cabinets were delivered directly to our home from the factory and Ryan and Peter, the gentleman was was the cabinet installer, unloaded and inspected each piece before carrying them inside. Peter installed the cabinets in the coming days and was detail oriented and thorough. We are extremely satisfied and highly recommend working with Hometown Kitchen Cabinets, LLC.

Our experience inside was just like any other shopping experience. The sales people were helpful,…read moreand encouraged use to spend more. Like any good sales person does. We purchased many items. Went back and forth on colors and add quite a few last minute accessories. Left the store think nothing else. Maybe 20 minutes later, we're in another store at a different part of the mall and here comes our sales lady. With one of the items we'd had purchased. In the confusion of us add a few extra items. Some stuff got left out of our bag. She went searching store to store for us. This was above and beyond her duties and she still took it upon herself to find us. That's truly is amazing customer service. Give that lady a raise!

This is a great outlet location at the Prime Outlet in Norfolk…read more They have a little bit of everything and some of the special holiday and seasonal colors as well as great prices. They have salt shakers, Dutch ovens, accessories, honey pots, cutlery, plates and bowls, pans and coffee pots. It's all here. It's a smaller store but packed with items and the staff are always friendly and helpful.