Continually pleased with my experience at Ferguson--whether it be as a homeowner or on behalf of my…read moredesign clients. Each time I walk through those doors, I am offered a warm welcome (and a life-sustaining coffee!) Not once have I felt I was a bother or like I was interrupting anyone's day, which is sadly not the case in all establishments. Aside from a pleasant experience, the team at Ferguson exceeds expectations with their in-depth product knowledge. I truly value the investment of continued education and how that information is then shared with me and my clients, equipping us to make the best selections with complete clarity. Where I feel Ferguson shines brightest is in their handling of any issue that may arise. When life inevitably throws a wrench, the true measure of service is how any wrinkle is addressed. The Ferguson staff has yet to disappoint, bending over backward to smooth any issue out whether it is their responsibility or not. With that in mind, shop at Ferguson with confidence that you are receiving the best service before and after your purchase!

I am extremely upset with this entire experience, and I've already shared my disappointment with…read moremultiple people and will continue to do so. It should never take months of back-and-forth just to receive appliances. After all that waiting, the presite technician showed up only to tell me that both the electrician and the kitchen designer did shotty work and that "they should know better." After waiting all this time, the presite appointment was not only unhelpful but completely inappropriate. Instead of reviewing the site professionally or offering solutions, the presite technician made dismissive and unprofessional comments, stating that the electrician and the kitchen designer did "shotty work" and that "they should know better." There was no attempt to work collaboratively or explain what was actually needed to move forward. The appointment felt more like blame-shifting than a productive step in the process. Additionally, I felt uncomfortable during this appointment. I was alone in my home, and the way I was spoken to felt condescending and dismissive. I genuinely felt that I was treated this way because I am a woman and was alone at the time. That is completely unacceptable and should never happen in a professional setting. When the installers finally arrived today, they were professional and courteous, which I appreciated. Unfortunately, during the installation, our vent hood was scratched. This is especially upsetting given how long we waited and how much this project has already cost us in time and stress. Now we are left dealing with additional repairs and coordination that should never have been our responsibility. Throughout this process, I reached out to the manager, Olivia, several times. I even contacted designers who said they would email her directly on my behalf. Not once did I hear from her. On top of that, in six months, we have never once heard from Malieka, who took our credit card information and then completely disappeared. There was no follow-up, no communication and no accountability. We are not wealthy people. We saved, planned and chose to invest our hard-earned money into a nice kitchen, and we trusted this company with that investment. After everything we've dealt with, I will never spend another dime here again, and I plan to make sure others know about this experience as well. If Olivia were a true manager, she would have listened, communicated, and addressed concerns. Instead, she did absolutely nothing. This has been one of the most disappointing customer service experiences I have ever had.

Two years ago we noticed the roof in the kitchen (below the master bath) was deterioting. The home…read morewas original 1972, so obviously had a shower pan leak. We contacted Kitchen and Shower Expo and had them do the work, which entailed replacing the shower pan, some carpentry work, and retiling the bottom section of the walk in shower ($8k). Less than 2 years later, the grout around the drain for about a foot and a half is COMPLETELY gone, it sags a bit, a cut tile by the drain is broke, and now I see a brown spot developing on the ceiling directly below it, indicating a leak. I am a firm believer that crap happens... It just needs to be fixed. We contacted them, and while yes I understand it is out of the 1 year window, they refuse to fix their issue without almost $1000 payment. Fine... The contract says 1 year, they can do that, even though I feel it is a poor business practice not to see that this as something beyond the contract. As she said, "We have never seen damage that bad in such a short period of time." She says it's lack of maintenance, the 3 other companies that have see it in person say otherwise. Being that, I just want to make sure future customers see what COULD happen to them, and weigh the risks. Now, Star will probably come on here and say we didn't maintain it... The original shower had been here for 51 years, and other that your typical wear and tear, the grout was good condition. She's also going to point out a piece of tile that broke off in the corner of the shower, and insinuate it fell off the side trim because of lack of upkeep. That piece of tile was one of the pieces that broke off around the drain, NOT the side trim. I have inspected the wall trim... No piece is missing. They did a fine job along the wall. No complaints there. So, long story short, 51 years, grout was still good. Kitchen and Bath Expo replace it, and less than 2 years the shower itself is worse than it was before. Is this a one off situation? Maybe. It's up to you if you want to risk it.

Star designed the bathroom and it turned out beautiful. I have received a lot of compliments. The…read morecrew that came was excellent. You could tell they knew what they were doing. They addressed every concern through out the whole process. They always showed up on time. I am extremely satisfied and I would highly recommend Kitchen and Bath Repo.

Great service from beginning to end…read more They use quality materials in their cabinets, they will last for ever. The doors and drawers close automatically after a certain point. Handles and drow pulls are "arthritis friendly". The design team in the beautiful showroom LISTENS to you so they can help you make good selections. They don't try to upsell you and work with in your budget. The sub-contractors they use for electrical and plumbing are super! They show up on time, do great work and leave the work area like they've never been there. If issues arrive the work with you to quickly solve it and make alternative suggestions IF needed. I love these folks and will have them convert my tub bath into a walk in shower next.

Greenwich has remodeled our kitchen and have done a great job. We worked with a set on the design,…read moretheir onsite team lead by Rip were organized and stayed in schedule. Wendy corresponded daily to notify you of exactly who would be in your home. Their product was great cabinet work, drywall, painting, electrical were exceptional. Highly recommend!!

This is a cooks dream store. I could spend hours in here looking at everything…read more So...many....items...... Ladies....be careful with big purses on your shoulder. They have everything you could possibly imagine. Lots of Le Creusets, kitchen gadgets, dishes, bowls, kitchen towels...the list goes on and on and on. The ladies are so helpful and kind. They even have cooking classes all the way in the back of the store. It is a little pricy though. Not a place I would shop often but I would definitely window shop or go for a hard to find item. If you like to cook or bake or know someone that does, definitely check out this store. I know I will be back.

Kiddo and I went out for brunch today and with the store being so close by as usual I found myself…read morewindow shopping here. The thing I like about this place, in the back of the store, they actually have cooking classes. So Mini me and I signed up for their knife using class. Being a home cook, learning proper knife skills is very important, also proper cleaning of kitchen knives is useful. And this is what the class is about. I really wanted to sign up for other classes, but let's face it, the other 3 classes just didn't hit it with me. Sushi class, beef Wellington, finally another fish cooking class. Nah, it's just not my cup of tea. With this class, kiddo will have to be away from me. The reason being is that she is a lefty while I use my right hand. With her being left handed, watching her with sharp objects just gives me an anxiety attach! Another impressive thing about The Kitchen Barn, everything is made in America. Now that is something that I can support. Also, they showed me wooden products that were made from Floyd, Virginia. Yes, Floyd is in the mountains of Virginia. But as a consumer, I really do enjoy supporting local or American made as much as possible. Although you pay more here. It's worth supporting our local economy as much as possible. So Woo Hoo!

Huge selection, very sweet staff. I was looking for something to match a retro color scheme and…read morethey came through!

I have used Mosaic Home Interiors consultants and products for a kitchen remodel, and most recently…read morefor a bathroom remodel. Kelli Croft's guidance, expertise, and professionalism were invaluable for both projects. The end results for both projects exceeded my expectations and reinforced the advantages of using a full service organization like Mosaic to get the most value and satisfaction for the money spent.

Kevin was a pleasure working with and he knows what he's doing and so does his crew. They are…read moreprofessional and helpful and very pleasant. I would highly recommend them to anyone! it was a very good experience.

We recently remodeled our primary bathroom. B&T did an excellent job providing and installing our…read morecountertops. They were timely and professional. Thank you for a job well done!

Outstanding Experience with Artistic Flooring!…read more Artistic Flooring did a fantastic job from start to finish. Billy, the owner, runs a true turnkey operation -- from product selection and demo/disposal to prep, installation, and final finishing, everything was handled seamlessly. Unlike other companies where you buy materials and then have to find your own installers, Artistic manages the entire process with zero finger-pointing. The installation crew was exceptional. Caleb led the team with Anthony, Xavier, and Tanner -- all prompt, professional, and courteous. Their attention to detail was remarkable; you'd think they were working on their own homes. My project was more complex than most, with laminate plank flooring installed on a diagonal, requiring countless precision cuts and careful layout. They handled it flawlessly. When we discovered some damaged plywood under the old flooring from a previous window leak, Caleb and Anthony replaced the subfloor quickly and professionally, keeping the schedule right on track. Everything -- from moving and resetting furniture and appliances to reinstalling toilets, painting, and caulking the white quarter round -- was done with care and craftsmanship. If you want a flooring company that delivers quality, professionalism, and true accountability, Artistic Flooring is the one to choose. Billy and his team are as good as it gets!

Breathtakingly beautiful floors are what Artistic Flooring brings into a home. Words are not enough…read moreto express my satisfaction with Artistic Flooring. If floors were music, Artistic Flooring is a symphony composer. Billy, the owner: From day one, Billy always showed that he was an expert in his field, which made me confident in the company's ability to help me (after a prior contractor had significantly marred my floors). Whenever there is significant project in a home, it is an incredibly stressful and nerve-wracking, and, after a bad experience, hard to trust. Billy's calm and confident demeanor really reassured me that I, and my house, would survive the disaster in my home and everything would be better than new by the end of Artistic Flooring's project. I had no idea how truly exceptional and stunning the floors would become with Artistic Flooring. Chris, the Refinishing Guru: Chris is a phenomenal craftsman, effectively a master artisan, when it comes to hardwood floors. Chris is not only exceptionally skilled but also possesses an intuitive, zen-like, understanding of wood. His attention to detail was incomparable and resulted in table top smooth floors. In fact, I ran a silk scarf across the floors throughout my house with not a single snag - and this was BEFORE staining and finishing. During the process, Chris was always looking for ways to better enhance the final product. When I was having difficulty deciding between two stains, Chris applied them in multiple rooms and encouraged me to view them at different times of the day. After taking the time to listen to my thoughts the next day, he suggested two coats of stain to obtain the depth I was looking for (something other contractors will not do). The end result was breathtakingly beautiful floors. Deanna, the project manager: Deanna demonstrated a deep, thorough understanding of the entire refinishing process as well as flooring and stain options. Deanna took well over an hour to not only patiently help this poor novice comprehend the hardwood flooring process but also to understand my household and what my needs and preferences were. Deanna was adept at managing the entire refinishing process, always friendly, while consistently following up and staying on top of the myriad of details. I can see why Deanna was a recipient of the Top 40 under 40 Award by Hardwood Floors Magazine in 2023.