I have been coming to Charcoal N Chill for over three years, including before the current…read moremanagement took over. Over that time, I've had many great experiences here and have recommended the place to numerous friends and family members. Unfortunately, my most recent experience left me disappointed. A couple of weeks ago, I was invited to attend a Friday evening event. I arrived as I normally would, only to discover there was a cover charge and a bouncer at the entrance. The cover charge itself was not the issue. What bothered me was how I was treated. During the interaction, the bouncer physically pushed me away from the entrance. I found that completely unnecessary and disrespectful. As a result, I asked to speak with the owner or someone from management because I did not feel comfortable discussing the situation with the bouncer, especially given how I had been treated. To my surprise, I was told that the owners had asked me to Zelle the cover charge. To be clear, I was never asking for a discount, exemption, or special treatment. I was simply trying to address the way I had been treated at the door and have a conversation with management. Over the years, I have spent a considerable amount of time and money at this establishment and have actively supported it by bringing many guests. I never expected preferential treatment because of that. What I do expect, however, is to be treated with basic respect and dignity. This review is not about the food, hookah, ambiance, or service inside the lounge, all of which I have genuinely enjoyed for years. It is about a customer experience and the choices made by management in handling that situation. A long-time customer who has consistently supported the business should not be made to feel dismissed or disrespected. I thought about this for more than ten days before posting because I genuinely enjoyed this place and did not want to leave a negative review. However, the experience stayed with me. Since then, I have stayed away despite having been a regular visitor. I sincerely hope management takes feedback like this seriously. Respect costs nothing, and it is often what customers remember most.

This place is honestly one of me and my friends favorite spots to go to. The food is always good,…read morethe service is great, and the place is super clean every time we go. The staff and owners are really welcoming and make you feel comfortable the second you walk in. The vibe is what really makes it special though. Good music, good people, and they actually try to make sure everyone is having a good time. They'll even accommodate the music and play songs you like which makes it feel more personal and fun. Also not gonna lie, I really think they have one of the best DJs in town. The music and entertainment are always on point without it feeling too loud or chaotic. It's the perfect little neighborhood spot to chill with friends, have drinks, eat, and just enjoy yourself. Definitely one of those tucked away gems in a plaza that you end up going back to over and over again.

Worth Every Mile!…read more Before heading out of town for my family reunion, I came into Atlanta to see one of my girlfriends. I told her to find us a place where we could enjoy some good food and drinks. She picked **Fade & Facet** in Duluth, and although it was about a 40minute drive from Austell, let me tell you it was absolutely worth every mile. When we arrived, it was raining a little, but parking was easy since it's located in a strip mall. The outside is beautifully lit with neon signs, flowers, and plenty of photo worthy spots. I'm actually upset we got so caught up talking, eating, and enjoying ourselves that we forgot to take pictures! That just means I'll have to come back. As soon as you walk in, the vibe hits you. Great music, beautiful décor, a lively bar, and several seating areas including a private room where you can reserve space for hookah stick drinks... gathering. If you're looking for a girls' night, date night, double date, birthday celebration, or just a fun evening out, this is definitely the place. Wear something cute for the Photo ops We went on a Thursday evening, and I highly recommend it if you want to enjoy the atmosphere without the huge Friday and Saturday crowds. There was one birthday party there, but it didn't take away from our experience at all. Now let's talk about the service... **Jayda** was amazing, and **Lindsay **our bartender/Manager was everything you want behind a bar. She created one of the best drinks I've had in a long time the **Los Paradise**, made with tequila, mango, and lychee! It was beautiful, creative, smooth, and absolutely delicious. Every drink recommendation she gave us was spot on. She also made the experience personal because she sat down at Eye Level and talked to us and took our order. She was veryAnd just awesome There's a little disc on your table so pay attention to it because this is where you scan one side to get the menu and you can scan the other side to do a Google review. Do not ask for a menu it is right there on that disc.  What impressed me most was how the staff worked together. Whenever Lindsay got busy, Jayda checked on us without missing a beat. That's true teamwork. I also noticed a gentleman walking around who just gave off "owner" energy. Sure enough, he was! I had the chance to chat with him and hear the story behind Fade & Facet. He checked on guests throughout the evening, making sure everyone was enjoying themselves. You don't see that level of hospitality everywhere anymore. We ordered: * **Seafood Island Spring Rolls**  crispy rolls stuffed with salmon, crab, shrimp, peppers, onions, and pepper jack cheese. Absolutely delicious. It came with some red cabbage, and I actually wrapped the red cabbage around the spring roll and dip it in the sauce and man. It was so good!!! * **Grilled Lamb Chops** perfectly seasoned and served with roasted garlic mashed potatoes, asparagus, and their sweet-savory plum sauce. Which took it over the top my girlfriend said while we were Order oh, I don't want them. Oh I don't eat lamb and she actually had my lamb and took one of my chops so annoyed you only get three they were tender too!  * **Oxtails**  rasta pasta tender, flavorful, and served with coconut rice and plantains. Comfort food done right. My girlfriend ordered lobster, but it missed but Linsay apologized immediately and fixed it without hesitation. That's what great customer service looks like. One thing I really appreciated was that they close at 11 p.m. on Thursdays, yet no one rushed us out. We were allowed to finish our food, enjoy our drinks, relax, and continue our conversation. That level of hospitality made the night even better. I also love supporting Black owned businesses, especially one that's been around and continues to provide such a quality experience. Between the amazing food, creative cocktails, attentive staff, music, décor, and all the Instagram/ tik tok worthy photo spots including the iconic Fade & Facet wall this place exceeded every expectation I didn't have. I thought I was gonna come here when I saw the videos on tik tok and just get Photo ops, but that's not what happened If you're in Atlanta or even if you're 30 to 40 minutes away make the drive. Grab your friends, your significant other, or your family and make an evening of it. You won't regret it. I'll definitely be back the next time I'm in Atlanta. And if you go tell them Dee from Philly sent you!

Never again. Add…read morethis place to the category of restaurants where they focus on having Instagram worthy decor, club vibe music, overpriced food and drinks and horrible customer service. I "dined" her for a Galentine's dinner with a large party. Our reservation was to include a bottle of champagne that never arrived. 40% of our party never received their food. We did not receive all drinks until 2 and a half hours after we arrived. We were told most of their staff was new which contributed to the delay but it became clear this was a restaurant where you're prioritized by who you know and where you were seated. The water we received was in small plastic cocktail cups, no refills received. They are charging upscale dining prices but providing Plasticware to eat with. I ordered Rasta Pasta as my entree with oxtail. The oxtail was decent but the pasta was overcooked. The manager eventually comped our tab after we had to repeatedly ask for his presence after multiple complaints on not receiving ordered items.

Food is always great here. Good vibe. Been here a few times…read morealways our go to the service is also good

I went there one evening with friends. When I parked my car, I was pretty scared to go inside this…read morelounge since you cannot see inside at all, and it seemed very shady. It did not seem like there is something running inside those doors . When I open the door, it was dark in there. It does not have a welcoming environment. Did not like it at all . Spend your money somewhere else. Food is very basic . Their samosas seem to be the frozen ones.

Nice staff, and good drinks! Vibe is a10 ! :) they play rap, RNB, and remixes of every genre.read more

Danny gave us emasculate service!…read more Hookah is great: drinks are nice and strong. Customer service is excellent. My drinks were made very strong and alcoholic appropriately delicious. Come give these folks a try and a shout out to Cynthia

I'm grateful that I found this gem... it's always a relaxed and chill clean environment. This place…read morewas the cleanest Hookah Lounge I've ever visited in Georgia.. The flavors are ranging over 20 flavors .. The owner is attentive and you never have to ask for more coals.... I'm now a regular .. So damn clean.... I'm so impressed .. Music was nice and versatile as well

From the owner: Our lounge specializes in relaxation, we provide good seating , flat screen tvs, wifi, soft drinks…read moreand snacks and great hookah flavors. Plenty of free parking and a great environment.

They is food is so dam good thank you Danny and the vibe is everything I will tell everybody this…read moreis a great place to come and eat promise you they won't disappoint you at all

Soooo....I'm going to start by saying I think this place is newly opened so I won't be harsh with…read moremy review but I'm going to be honest. Me and my girls visited this location on a Friday night around 10:50pm-12:30am. We made reservations online and we're late but they were able to hold our reservations since there was hardly anyone there. I would say there was a total of about 35 people there including the staff the night we went. Parking is free as the location is located in a strip mall. The lounge itself is beautiful! Instagram friendly if you're into that type of thing. The Dj was good, she did a few like dances and tried to hype the crowd up. Food: my friend ordered shrimp and fries. The food was decent. I'm not sure how much it was but the shrimp were big. Drinks: cute but No alcohol at all. Literally tasted like juice. I forgot which drinks we had but the drinks had candy in it. Very fruity. The drinks were $13. We also ordered shots of Don which were $13 a shot as well. Hookah: we had a hookah that cost between $30-$40. I'm guessing it was the cheaper one since they have other options that cost more. They allow you to mix three flavors which was great. However, ours was really weak. We didn't even finish it. Maybe the higher options were stronger. Now on to the service. Let me be very clear...The 2 stars is only because the location is new and hadn't had time to figure things out yet. If it wasn't for that, I would give it a 1 start based on service alone. Our server was nice and attentive the whole night but the issue came towards. Once we were ready to leave, we asked for our checks. My friend and I asked her to split the hookah between the two of us since we were the only two smoking hookah. She said ok. When it was time to pay, she said she was going to cash out our food and drink ordered then the hookah. We didn't think anything of it so we said ok. Cashing out with the food and drinks, we were not told that they add an automatic 15% gratuity and it did not show on the screen when she showed us our total so I added an extra 20% tip. Same for my friend and her tab. THEN, she goes to split the hookah between the two of us on separate tab, which also added another 15% gratuity each tab!!! No ma'am. She tried it! She tried to get four (4) 15% gratuity tips and 2 additional tips since we were unaware the first time we added additional gratuity. We asked her why we were being charged more gratuity when we already paid and paid extra? She said gratuity is added on every bill, even if it's 1 item. I asked if that was the case, why didn't she just add the hookah on our drink and food bill then? She said it had to be rung up separately. My friend asked to speak to the manager and after some professional back and forth, the manager agreed to remove the 2 gratuities that would have been charged on the split hookah tab. Good customer service by the manager for removing the additional gratuity. Be mindful of your tab...15% gratuity is automatic and make sure if you have to split anything, split it on 1 tab. I'm not sure if the menu mentioned that gratuity was automatically added but the serves sure didn't. Don't get me wrong, I don't mind gratuity being added but at least be ethical and make the party aware. And definitely don't split tabs to get more.

It is very interesting. Lots of men! Lots of hookah. It is somewhat clean. And it is something that…read moreI think on a random Saturday could be a good place to go! My official visit. No bar tables just couches to sit down. Service was slow. It did take a moment for them to greet me. Did not really know if I should seat myself or wait for someone to seat me. Other than that service was great for the rest of the night.

The service was quick. We ordered a pot of green tea and Paan+mint hookah. The flavor in itself was…read moregood. Reminded us of home. There was enough parking space. The restrooms were clean. The ambiance was cozy.

Went to Sapphire Bar & Restaurant on a Saturday afternoon for hookah and to catch the soccer game,…read moreand it was a really nice vibe. The atmosphere is cool and laid-back perfect spot to hang out with friends. It's not overly crowded during the day, which made it even better for watching the game and enjoying the hookah. I didn't try the food since I had just eaten beforehand, but I'd definitely come back to check out the menu next time. Overall, a chill spot if you're looking for somewhere easygoing to spend a few hours.

Sapphire is a really nice place. The lighting and vibe are very relaxed and chill. The DJ was…read moreplaying great music for dancing. I ordered the catfish with hushpuppies, and my friend ordered the salmon with mashed potatoes, mixed vegetables, and sautéed bell peppers. The food was okay. The mashed potatoes were tasty. That was the highlight of our meal. Now, the service was poor. Our server kept disappearing for long periods of time, and it was very frustrating. Most of the servers need a class on customer service and waiting tables, but I guess no one cares when you get your tip regardless of how you treat your customers. I feel like this place should have been packed on a Saturday night, but it wasn't. Sapphire has the potential to be great, but there is most definitely a lot of work to be done, starting with the staff and possibly advertise more.