Kirkland's has gotten better over the years so I think more people shop there now than they did before which is great, I'm happy for them.
This location is my go-to but unfortunately some of the staff is unhelpful. I won't use their names but they really don't know what they're doing or how to navigate the Kirkland's website and contact customer service on behalf of a customer.
For example, I received a broken vase in the mail. Called customer service and they said if I brought it to the store, they would call them on my behalf and confirm the item was as I said it was received and they would send me a new one vs doing it from home, taking pictures and sending emails. Store associate tells me I have to send pictures and email to Kirkland's customer service. I tried to explain that I came in store to bypass all this but unfortunately I just ended up returning w/o replacement.
Another example, a chair was discontinued but I saw similar chair w/ different material. Store associate continuously said that it's the same chair but looks different online but it doesn't make sense since they have two different item #'s???
Employees could use more training! read more