Here's a structured and professional Google review based on your experience: I had a terrible experience with this company and would not recommend them. I called at 5:30 pm for plumbing service, and they answered, saying they'd arrive in about an hour to an hour and a half. By 7:30 pm, they still weren't there, so I reached out for an ETA. The technician told me he'd be there in 30 minutes but didn't arrive until 50 minutes later. When he finally showed up, he immediately claimed he couldn't do the job, citing a bad smell in the unit--something he was already aware of because I had sent him photos in advance, as requested. He then made additional excuses about mold issues and the health department, none of which were relevant or mentioned beforehand. To make matters worse, I had other companies lined up who could have done the job, but I canceled them based on his commitment to show up sooner--which he didn't. Completely unreliable, does not keep his word, and ultimately refuses to do the work. I would strongly advise against using this company. read more

I want to share with the entire Latino community and all the Washington area the professional and honest work of Shamim / Kirklnad Rooter. We have a water leak from our upstairs master bathroom to the downstairs kitchen ceiling. Shamim, took the time to checked the areas and give us feedback on what needed to be done to fix this. He was Very honest, no pressure and professional. Very few times have I had a service of this quality. Highly recommended. Fair price $ and above all the confidence of working with someone who knows what they are doing. Do not doubt it, He is the best! read more

Avoid. This plumber uses exploitative tactics. It happened twice. He starts with a low initial estimate, then inevitably finds complications that add work and significantly inflate the original quote. Very unethical. He also routinely gets negative comments removed from review sites (including this review). Beware! read more

I'm so glad we went with Kirkland Rooter!! We had some issues with water pressure in our kitchen faucet, and Shamim was very responsive. After texting him a picture and brief video of the faucet, he was able to tell us immediately that it was an issue with the cartridge and that we would need to get the faucet replaced. Unlike some other plumbers that I'd consulted on Yelp who couldn't give me an estimate on the cost of parts and labor unless they showed up in person (and charge an appearance fee), he gave me a reasonable quote right away AND was available within a few days to do the work. On the day of service, he texted me and let me know they could come a few hours early, which was amazing! He and his colleague got to work right away and showed us how they troubleshooted the issue, so that we had confirmation that both the cartridge and the mixing valves were indeed broken and needed replacement. I had researched and purchased a faucet myself in advance for the replacement. Though it was from a well-known brand and had great reviews, the model I bought turned out to have plastic parts on the inside. Shamim showed us this and compared it to our current faucet (which had metal parts) and explained the differences and concerns for durability. So we ultimately went with the faucet that Shamim brought, which was also a great brand but definitely more sturdy since the inside parts were made of metal. Not only did Shamim and his colleague do efficient and good-quality work, they took time to show us what the problems were and why they recommended specific fixes. As new homeowners, we really appreciated how transparent Shamim was with his recommendations and that he took extra time to share his knowledge with us. And a bonus: as a no-shoes-inside household, I really appreciated that they automatically removed their shoes when they came in without being asked! We've had a number of workers/technicians come over in the past few weeks and they would often just walk in with shoes on without asking if it was ok. So yes, we absolutely recommend his services!!! read more

I recently had a clogged kitchen sink and contacted Kirkland Rooter who agreed to come out on the weekend. The regular plumber we use was closed for the weekend. Kirkland Rooter came in, no tools, removed nothing at the sink, looked at nothing and immediately said it would cost $425 to fix. We said "no." He left. Meantime, my daughter decided to remove the elbow attachment under the sink to see if that could help. She discovered a clog, removed it, reattached the fixture and the problem was resolved - NO CHARGE. Be careful when dealing with Kirkland Rooter. read more

I had a horrible experience working with Kirkland Rooter recently. My condo had a water leak issue. Kirkland Rooter suggested to replace a water pipe next to the building and charged $13046. Then Kirkland Rooter suggested to fix a spot on the roof. They hired other roof folks, charged me $3578. It turned out that both work didn't fix the water leak. I called Kirkland Rooter. They said they did right things, my condo had all the problems without looking again. Then I worked with the roof folks who checked more on the roof. The roof needed replacement. I asked discount for roof replacement because I paid $3578. The root folks said that they only got $1600 from Kirkland Rooter. I asked partial refund from Kirkland Rooter who just lied back to me and said different things when I talked to him from one day to another. Kirkland Rooter doesn't want to refund by charging me $16644 but fixing nothing. read more

Our experience with Shamim was excellent. He did the plumbing for our entire house and was available even on our short notice. Also, when we had issues getting the right height for the pipe on our new shower head, he was more than willing to return and alter the height to the perfect placement we needed (at no extra charge)! We personally had a great experience with him and would highly recommend him to anyone! read more

Shamim was amazing! He offered to come within 1 hour of our phone call even though it wasn't urgent. We agreed to have him come the following day which was a Saturday. He was super communicative and punctual. He took his time investigating the issue and trying to reproduce it. When we couldn't get the leak to happen he put in some quick fixes regardless just as a safeguarding measure and didn't take a dime from us for his time since there was no leak after all. Even though we hope not to have plumbing issues in the future, if we do we at least we know who to call. Thank you Shamim! read more

Shamim and team fixed our sewer connection and installed a new clean-out. They dig under the concrete thus sawing us money on the new pavement work. This was an urgent issue and I appreciate the bias-for-action and quick service. read more

I had a bathtub faucet leak. I called Kirkland Rooter as I needed someone to get this issue fixed quickly. Shamim was easy to get hold of. He asked for a couple of pictures of my leaking faucet and gave me an overview of the issue on the phone. He proposed a couple of options to fix the issue: either replace the cartridge or replace the entire shower valve. He stopped the next day to take a look and again explained the issue and walked me through the two options. I didn't want to replace the shower valve as doing so would force me to rip out tiles around the faucet so he could get to it and replace it. At the end, I decided to hire Shamim to replace the shower valve as replacing the cartridge was a cheaper solution, but also would not last for a very long time. Once I removed the tiles, Shamim came and replaced the whole shower valve in a couple of hours, which was exactly what he said it would take him to do this job. I already had a shower valve I purchased myself and asked him to install it. Overall, I found Shamim very knowledgeable, super responsive, honest, and I would definitely hire him to do any plumbing job at my house. read more

My bathroom sink got clogged, from Yelp, Shamin contacted us at earliest。 The problem is tricky, seems clogged pipe is very deep, Shamin did pretty good job got it cleaned up. Shamin respond quickly and fix quickly，and with fare price. Moreover his service with good warranty: if clogged reoccurred within 6 months, he will give back the payment as credit when need deeper works. I worked with several plumbers, Shamin by far is the best and most accountable. I am happy with his service. read more

Shamim was able to come at a short notice to look at a water leak in my garage ceiling. He diagnosed it as sewage pipe leak that required replacing a couple of old pipes. He was able to come in the next morning to fix it. He did a great job and finished faster than expected. He pointed out my old water main valve and leaking outside faucet. He had the parts and time to replace both, and I was happy with the outcome. He also gave me good advice about the need to replace my old water heater (as home insurance may no longer cover water damage with such an old heater), and how to fix a couple of toilets. I really appreciated his advice. I will use him again when needed and will recommend him to others. read more

Shamim came recommended from another friend. Shamim did a fantastic job by replacing a garbage disposal and repairing some outdoor faucets. He did the job on time and he also followed up with me to make sure everything was working fine. read more

The technician asked me to text when I called. He pushed back our appointment twice. He speaks broken English and ultimately did not come because the job would be too difficult and he didn't want to work with my insurance company. read more

We had small leaks in our kitchen and needed help with installation of new Bidet. Shamim was able to give us an appointment on short notice. He did a fantastic job overall. He also provided us with one year of warranty for his work. read more

Shamim responded really quickly to my requests for kitchen and toilet problems and did his best to clean them up. I'm going to call him in for help in the future. Actually he is the best! read more

Impressive work! Shamim is very knowledgeable about his work domain. He was punctual and came right at the scheduled time and kept us updated about his arrival through text. He did a thorough inspection and gave us the pricing upfront. There was serious root issue in our sewer line. He explained it to us very well, showed the problem on the camera and then eliminated most of it after couple of iterations of snaking it. He is detail oriented and therefore, kept on snaking/inspecting through camera until he was satisfied with the outcome. Now, our sewer line is clean. The best part that we liked most was cleanup after the work was done, which is something we haven't experienced with other plumbers. He provided us some important tips as well. read more

Shamim showed up at our place about an hour after I called him *and* on a Sunday! He provided a quote and fixed the clogged sink in less than 20 minutes. He prepare the work area and cleaned it afterwards, so there was no mess left. I will definitely call him in the future! read more

Shamim, the owner, did a fantastic job for me! He responded quickly, and did exactly what I needed. He shared very useful tips while working the job that my wife and I were happy to know. He also worked with me on agreeing on a reasonable price. I will definitely be using Kirkland Rooter again, and have replaced my 'much more expensive' and 'less responsive' plumber from the past 5+ years with this company, as my "Go-To" for all things Plumbing.... Highly Recommended! read more

Wow. A broken faucet handle that would lead to making a hole in the wall and replacing the old plumbing for the bath shower. Of course a big unexpected expense couldn't have come at a worse time. Enter the hero of this tale: Kirkland Rooter. He came back a second time to "try" another solution and although it may not be permanent, it worked!!! Big sigh of relief and hats off to a great plumber who cared about problem solving and helping. Highly recommended. read more

My toilet was leaking and had come through the ceiling below so needed a plumber ASAP. Kirkland rooter said they'd have someone come out same day. When the plumber arrived he said there was a crack in the tank and I'd unfortunately need a new toilet and it would be $700 plus fee for a new water line and fee for removal. I thought that was too much so he offered me a cheaper toilet to bring it to around $500 and he could have someone return a few days later to install. I knew this was still too expensive but I was busy and agreed. A few days later when he returned he removed the old toilet and I asked him to show me where the crack was. He started mumbling about cracks being hard to see sometimes. I asked that he show me the crack anyway and he pointed to an area where there was no crack. I asked again and he said it was around the seal on the inside. One last time I said I needed to see the crack before he continued and and he waved his hand over a broad area and talked about how it's always better to replace vs repair toilets so you know they will work and most people in my situation choose to replace the toilet. After pressing further he admitted no crack was there but still insisted that most people feel most people think it's best to replace the whole toilet so he just assumed that's what I wanted. Awful! I asked him why he told me there was a crack and at first he still tried to explain it but when I pointed out that what he was saying wasn't accurate he got very uncomfortable, started apologizing saying he told the other guy that had been out to my house to not do this and that it wasn't him (even though he also tried to tell me there was a crack and sell an overpriced toilet). In the end all I needed was a new seal. He gave me a discount and reminded me of all his good reviews that he really wanted to keep. He was not sorry until caught. Buyer beware. read more

I had an early morning flight to leave town when my front yard ground water sump broke the night before. I called Kirkland Rooter and Shamin came out within an hour and got a temporary fix up so my basement would not flood at 8pm! He just finished the job with a permanent fix and we are thrilled with the level of professionalism and fast service. read more