When I went to empty my storage units they had put locks on my units for no reason. I had to go to…read morethe office and the assistant manager Chum Lee assisted me. I hated to bother him because he was sitting comfortably in his little chair doing absolutely nothing but storing calories. All he said was Wow! And said the locks weren't suppose to be on my units. I have called this location on many occasions and never got in touch with anyone. No one ever answered the phone. I would highly recommend you do not use this company just because of the very poor customer service. Horrible service and the staff there sure don't want to help you. Do yourself a favor and use a different company.

Great service. Recommend you talk to the location directly. They are better suited to answer your…read morequestions and take care of your needs/concerns.

We were going to store our camper here and at the last minute, ended up finding a different place…read moreand cancelled our reservation. Thankfully, they came through for us and refunded our entire deposit and rental fee! Was a nice surprise. However, We never did park our equipment here so do not know much about that side of the business.

If only I could give 0 stars. DO NOT GO HERE! I promise you, you will not be satisfied. Their…read morekeypad has not been working for almost 3 weeks. I have not been able to access our camper because I cannot get there during business hours when they are willing to come manually open the gate for me. So I will have to take a day off work to go claim my property and get the heck out of there. Eddie was extremely rude when discussing my problem and very unwilling to work with my situation. "You just expect me to sit there and wait for you to get there?" was his response to me. I attempted to call the after hours number and left a message for the manager and have never received a call back. The fence is falling down, there are areas of the fence cut into, the spaces themselves are crap. I would not trust your property there. Oh, and I learned today that there is rent increase "just like all places" I'm told. So today you will be charged $65 for the space I am currently paying $192 for! I repeat DO NOT GO HERE!

Very helpfull And have had my stuff there for over 6 months…read more always there when we need help

This place is excellent. Second time I've rented a storage unit from this place. One of the perks…read moreis that they have a box truck you can use to move in and out. Additionally, the two employees who work there are the nicest people. I highly recommend this place.

Title: Unacceptable Auction Process & Lack of On-Site Staff…read moreI recently won a storage auction through Public Storage, and the experience was extremely frustrating due to poor staffing and lack of operational support. The auction ended around 12:30 PM, but there were no employees available on-site after 1:30 PM, despite the fact that auctions can extend due to last-minute bidding (with time resets). This creates a major disconnect -- auctions are still active, but staff are no longer present to support buyers. After arriving about an hour after the auction ended, I was unable to access the property or complete payment because no one was available. I called multiple times, left voicemails, and even contacted corporate -- with no immediate resolution. Eventually, I received a callback around 3 PM and was told to go to a different location just to make payment. This adds unnecessary complications, especially considering the following common issues: Gate access codes not working Units still locked with incorrect or missing combinations Delays requiring employee assistance (which is unavailable) Each of these issues can easily add 15-30 minutes per problem, and without staff on-site, they become major roadblocks. On top of that: The unit must be cleared out within 48 hours The process is cashless only Buyers may have to make multiple trips just to gain access This results in wasted time, fuel, and unnecessary frustration. In my case, this could easily turn into 6+ hours of driving and coordination just to access a unit I already paid for. Public Storage is clearly understaffing locations and stretching employees across multiple properties, which directly impacts customers. If auctions are going to run with extended bidding windows, there must be guaranteed on-site support after closing. Otherwise, this system is unfair to buyers. Until this is addressed, I cannot recommend participating in Public Storage auctions.

Increased my rent $100 per month over about 8 months. Lame. The storage is fine, but then they try…read moreto nickel and dime you by charging more for 24x7 access.

From my experience and those of others, moving is always about 100x more involved than one…read moreinitially realizes. Moving out of state adds about 100x more factors on top of that. Moving by myself...well, you know. It was crucial having a reliable storage unit to keep my things until I had time to move everything to my new home. ExtraSpace in Littleton took all the stress out of one of the biggest elements of my moving process. They were responsive, professional, and always willing to save me money. Rather than try to sell me higher-priced options, they gave recommendations I knew were in my best interest. The facilities were clean and accessible. The security is the perfect combination of strictness and privacy. The whole process was streamlined, efficient, and made great use of modern technology. Thank you ExtraSpace storage for supporting me in the biggest move in my life. If I have storage needs in my new state, or anywhere for that matter, ExtraSpace will be my first option, and they receive my highest recommendation.

The staff! Hands down they are kind, helpful and understanding of our situation and working easily…read morefor moving dates. This entire process went so well because they have good people working there!!!! Thanks to all of you again :)

I am making a change my review. They are amazing when you're moving, then they increase your…read morestorage almost monthly without notification. Then, when you can no longer afford it and move out, I was told I could leave everything... So I did so I got back this capital letter text message along with a very rude email from the manager who is very much too old for capital letters as am I. Which is why I'm keeping this professional do not use this storage facility unless you want to pay more every single month from what you agreed to initially... And be treated like a villain in their story when you exit and do exactly as instructed.

I loved this location. Clean, Well Managed, and Safe! highly Recommend this location! Thank you Ms…read moreKim!

Cindy and Paul are seriously so great property managers for this location! They are so responsive…read moreand they really work so hard for their customers, I just cancelled my storage unit due to not needing it anymore but if I need a storage unit I'll go with them again! They are so helpful and I really had a great experience with them.

i expected my goods to be safe. I expected concern over a break-in. i expected to reach a person if…read morean emergency presented itself. I did not expect the hallway to my unit to smell of marijuana; nor the sound and smell of a dog clearly living there. The lock was cut off my storage unit by would be robbers replacing it with their lock. Seems I got there just in time. Albeit the manager contacted me gave me a number for claims then in the same breath chastised me. once for being late 20 minutes, as everything was blocked off at the entrance and no one is available accept the computer generacted thing to call! My second offense was the night I was robbed!! I had to cut their lock put mine on.There was no concern zero. He could care less. He then denied me access to the gate FOR 4 DAYS! Like punishing a child (who pays a lot of rent)! I called the "regional manager" who didn't return my calls. No class no concern. Never would I use a public storage facility any where ever. I hope my goods are safe after this review.

The facility is nice, all storage is indoors, and the staff is great. My issue is twofold. First…read moreour unit was broken into twice and we were not the only ones. We have spoken to other customers while onsite and they too have mentioned being broken into. They only have cameras on the exits, not on the rows. I get camera systems can be expensive but when you have had numerous people complain and state they have been broken into, you would think they would invest a bit to help with security. The other major issue is the rates changing every couple of months. Don't give me the market rate crap. You increase my rate by almost $100 and tell me it is market rate. No, it is not. If I booked a unit the same size as I have now online, I would get it at a substantially cheaper, I just have to move it into a new unit. Plus, they system lets you pick the unit, so you can see the available inventory. Yet you are not willing to work with your existing customers. Do you know how many people would be willing to sign actual leases and not be month to month?

Facility is clean and staff is friendly but be prepared to have your rates increase $100 every 6…read moremonths for no reason! Very disappointed by the price gouging as I now have to move out into a different facility.

Customer service is non-existent! I've been trying for months to get through and no response! If…read morefull, leave that as a message at least so customer will know what they're dealing with!

Owner is super nice and the woman who handles all of the bookings is exceptional. This will be my…read morefirst experience with an RV storage lot - and so far I'm very impressed. Love that they pull your RV in and out for you - eliminates people new to towing possibly running into your rig!