RENTER/BUYER BEWARE!!! THEFT!!! RUDE!! THEFT!! RUDE!!!!
I purchased a unit from this company at auction. However, the manager Robert opened one side (two door unit) of the unit unwitnessed and then walked around to the side I was on with the help I had for the day. When I got to the house and unloaded the unit and began to look through the items I was shocked to find that the few items I basically purchased the unit for(Pex piping) had been replaced much smaller diameter pipe and about a 1/4 of what was in the picture. I called the manager Robert and left a message with a request he call me. He never called. When I returned to pick up my deposit, I asked Robert if he received my voicemail and he said he did and immediately became very hostile, aggressive, rude and vehemently denied going into the unit once the picture was taken. I asked him if he would mind showing me the security footage from the time he photographed the unit up until he opened it for me. He refused and told me that unequivocally the unit had not been touched. I asked if he would look at what I received (which I had brought with me) and compare it to what was pictured on the auction website. He refused to do that as well, and stated that I was now calling him a liar and asked me to leave and I would not be allowed to bid on any units at this facility in the future.
As if I would bid on anything from them after this experience?! I also called the auction company and notified them about the theft at this facility that resulted in false advertising on their part. I called the corporate office of Vault Self Storage as well and to this day have not received a return call.
RENTER/BUYER BEWARE! THIS COMPANY HAS THE INTEGRITY OF SCUM. THE COORPORATE COMPANY DOES NOT CARE IF YOU ARE STOLEN FROM, AND THEY DO NOT CARE WHO STEALS FROM YOU.
IF YOU RENT A STORAGE HERE, YOU ARE SETTING YOURSELF UP TO GET RIPPED OFF.
IF YOU ARE BUYING A AUCTIONED UNIT HERE, INSPECT THE CONTENTS IMMEDIATELY AND NOTIFY THE AUCTION COMPANY BEFORE YOU TOUCH ANYTHING. IT IS THE ONLY WAY THEY WILL HELP IN THIS SITUATION.
AND ABOVE ALL ELSE, DO NOT CHALLENGE ROBERT. HE IS UNABLE TO CONTROL HIS ANGER, UNABLE TO HIDE HIS LIES AND WHEN HE IS PUT ON THE SPOT HE LOOKS LIKE HE MIGHT KEEL OVER. (make sure you are up to date on your CPR).
Do yourself a favor and the community for that matter, do not do business with this company. Instead boycott them and force a reputable and honest company to move in there and serve you. read more