My wife and I had a great experience with our initial visit to Volvo Cars Cincinnati East. Devon…read moreWhite greeted us warmly and professionally - asking us what we were interested in. While we didn't know for sure - we knew we wanted an SUV, so he described the line up. And we narrowed our choice down to 2 models and he quickly offered us a test drive of both. After our test drives, he answered our questions, gave us additional information and his card, and offered to help us as we got closer to making a decision. No pressure - just helpful and professional. We will be working with him if we buy a Volvo for sure.

I accurately diagnosed my Volvo with a power steering fluid leak -- thanks for the lesson, Dad!…read more Volvo Cincinnati confirmed the diagnosis, and asked me to leave it for service to be completed within days. Following is the timeline of [non]events; Monday -- I left the car at Volvo Cincinnati. Tuesday -- No news Wednesday -- I received a call from Ron to the effect that the necessary part was not in stock, and would not be available for two weeks. I offered to retrieve the part from Louisville and/or Nashville Volvo while traveling for work. No go -- the part had to be ordered from Sweden. Ron apologized profusely. I appreciated the predicament that the initial service rep put him in; however, there was no offer of a loaner. (It would have been a nice gesture given the lengthy delay.) Two weeks and a few days later after a couple of terse text messages describing my frustration over the situation -- the car was ready. ($1k+) Two days later -- Power steering fluid GUSHES from the car so badly that I had to have it towed back to Volvo Cincinnati. (See photo). Ron arranged for a loaner this time. No charge for the extra service--a loose connection caused by a rusty component. I have so many questions. Why did the initial service rep not know that the part was unavailable? Why did it take two weeks to arrive? Did I receive such bad service because my Volvo is an older model? Because I'm an older model? Because I'm a woman? Why did the mechanics not replace the rusty component while they were initially servicing the car? Why did they not notice a loose power steering fluid receptacle? Why was I not offered a loaner at the outset of the delay? Why didn't I go to Sweden myself for the part? Is this luxury service for a luxury brand? In the end, I don't care what the answers are because I will never again consider Volvo Cincinnati for service or sales. One star is for Ron who handled the situation, to include my terse texts, like a damage-control pro.

We have been using performance Lexus since 2011 when we bought our first Lexus. First, we love the…read morebrand! The cars are tight, well built, ergonomic, driver friendly, long lasting cars. Mine is a 2012 with over 150k and still runs like a top. There are no rattles, everything still fits and works and looks great. I'll have this car for 200k miles, that's a value! Performance Lexus has great Covid protocols in place; barriers, masks, online scheduling and a video report of your vehicle. They have maintained the level of service while keeping the spread down. Their building is a lovely space, pre-Covid you could workout on a treadmill, watch a movie in the theater (with snacks), work in a mini office or relax in a leather couch and watch TV. There's no hard plastic chairs for hours while you wait for your car. They also offer complimentary washes with service, or anytime if you purchased from them. And when your repair or maintenance will take a long time they offer nice loaners that don't smell like smoke. Service guys are nice, professional and frequently we get 10% off labor coupons. Sales guys are good, we've purchased three cars here and would absolutely buy from them again when we need to replace our vehicles. We don't interact with the sales team as much, my car was purchased 10 years ago, but our interactions have been positive. And when we occasionally wander around the floor while waiting for service, they are always friendly but never pushy.

I strongly recommend avoiding this dealership. I purchased a used vehicle from them that arrived…read morewith a cracked windshield. Being from out of state, we had the car transported in an enclosed carrier to avoid such problems. The crack was located in a spot that was extremely difficult to see upon initial viewing, but it is clear damage that should have been caught and disclosed. When I brought this to their attention, they refused to take any responsibility whatsoever. Instead, management claimed that "multiple people inspected the car" prior to the sale and tried to shift the blame onto both the transport carrier and myself. Even after I provided evidence--including the transport company's official pre-inspection photos clearly showing the damage existed before the vehicle was ever loaded onto the carrier--the dealership still refuses to fix the issue or offer a solution. Despite this proof, General Manager JR Hage and Used Car Manager Rich Cook refused to take responsibility. Their repeated response was simply, "It's not our responsibility." Their total lack of accountability, failure to honor basic transparency, and refusal to acknowledge photographic proof show how little they value their customers once the sale is complete. Save yourself the headache and take your business to a dealership that stands behind the vehicles they sell.

Elsen's Autohaus SAVED THE DAY!! Our BMW stopped working and we were in a pinch on a Friday…read moremorning. We managed to get towed there after calling around and they said they'd try to look today if possible but likely Monday. They called us an hour before closing and told us a walnut had gotten into our car causing the issues!! We were able to pick up the car before the weekend and they ended up not charging us. Thank you for the AMAZING customer service!! Any time we have car issues, we will go out of our way to come back here. Special shoutout to Andrew - thank you again!!!

I will keep this simple. I originally took my 535i to a local BMW dealership for warranty repairs…read more HORRIBLE EXPERIENCE ! Had vehicle towed to Arps and everything from the honesty to the customer experience was great. John communicated with me every step along the way. Even delivered not so good news and explained the why'. Even let me know what to expect in the future. Only place that will touch my Beemer from now on.

Absolutely love Dons. They do a great job servicing. The car always leaves feeling new. The guys…read moreare so friendly and warm. I talked to one of the guys for over 5 mins about tv shows and just life. These guys are amazing servicing cars and have great customer service. They're breakdowns of the work done on the car is so meticulous and detail oriented. They take pictures and videos of the parts they replace and the work they've done that they add to their overall report. Go to Dona if you want a high quality service and if you value your vehicle.

Great experience so far! Took in my Hyundai Sonata for oil change, tire rotation and basic…read moremaintenance checks. I was definitely impressed with my service. I loved getting pictures and explanations of the different checks that they did on the car. I have never had that happen before when going to a dealership. I think that's one of the reasons it tends to be hard to trust service places is because you always feel that since you aren't an expert they could always be taking advantage of you, but when you get something like that sent to you, it eliminates that and becomes so much easier to trust! Plus Alex was friendly and provided great updates and customer service!

Everyone knows how painful it is for the need to upkeep a car's maintenance. It's gonna cost you,…read morethere's no denying it. At Delhi Imports your needs and expectations will be met. I myself, am very knowledgeable and enabled to do most work on my cars myself. However as I get older and more busy, I just don't feel like it doing it anymore. I'm very picky on who touches my cars, and know when something needs replaced. I've been relying on Delhi Import Service for years. I can say without hesitation they are top notch. Cubby and his crew know what they are doing when it comes to all your car repair needs. He is fair in price and honest. They don't replace parts you do not need. You do not get this combination these days. This is why they have been in business for many years. If you need thorough, honest, and fair priced work done on your foreign built vehicle, look no further.

Responsive, fair priced, and great customer service. The process was smooth and service was quick.read more

Most trustworthy auto repair shop I've ever used. Never have to worry about getting the correct…read morework done, no more or no less. Peace of mind is the highest value.

Best auto shop owner is honest and great explaining my plan for forever driving my car staying safe…read moreon road thank you Mr T lexus cust

My overall experience was exceptional. Staff took time to listen to me. I did not feel rushed…read more My car was fixed within days for the issues it had and the costs were very reasonable.

Took my truck in to find out I needed a new (maybe it was 2) catalytic converter(s). They replaced…read morethem, and my check engine came on again. They checked it and said it was a bad converter, but the had to get 3 bad codes before they could do a warranty replacement. After the second one, they just said to bring it in. Finally I was all done...NOT. Turns out I needed new converter sensors. They didn't replace them because they had already done all that work, and I didn't tell them to replace what I didn't know was broke. I thought that's what they were there for. This is the second time I've been there, and it will be my last

My shop I would come to for anything any car any model my mechanic from a long long time the best…read morein the city. Excellent all the way around these guys

Totally screwed me. Didn't put new calipers on knowing I needed them. Put new rotors and pads on…read morewhich got ruined emediiatly. Had to take it to another shop and have them all redone. So bummed